Ask the Experts

Ask the Experts

• Should IT consider NIAP-certified products for MDM?

  The average organization may not require military-grade security for its endpoint management platform, but IT pros should take note of which products meet that standard.  Continue Reading

• What are the benefits of a virtual session border controller?

  A virtual session border controller can help companies meet increased demands without requiring the installation of costly and dedicated hardware.  Continue Reading

• How can SAP Data Custodian boost public cloud data control?

  Public cloud technology has evolved, but business leaders still worry about its ability to manage and protect their data. Learn how Data Custodian may help.  Continue Reading

• Microsoft Teams vs. Zoom: Can Teams replace Zoom?

  Organizations weighing Microsoft Teams vs. Zoom conferencing must consider the long-term licensing costs, collaboration features and UX of the services.  Continue Reading

• How can CPaaS technology support remote work?

  CPaaS technology offers a lot of benefits, but it's not a quick fix for enterprises considering how they might use it to support increasing amounts of remote workers.  Continue Reading

• What is a benefit of Qualtrics Text IQ sentiment analysis?

  The COVID-19 pandemic is having a profound effect on consumers. Text IQ provides sentiment analysis to understand just what that effect is -- as it evolves.  Continue Reading

• How does the aggressive iOS 13 RAM management affect UX?

  Apple's iOS 13 comes with RAM management that may terminate mobile apps that aren't in use. Apple has somewhat addressed this with updates, but some of the core issues remain.  Continue Reading

• How do you compare the TCO of on-premises UC vs. UCaaS?

  While TCO can be a helpful metric when weighing on-premises UC options, it's less relevant for evaluating cloud services. Comparing on-premises UC vs. UCaaS has two considerations.  Continue Reading

• How to change UEFI and BIOS password on Windows 10

  Admins may need to open the BIOS or UEFI interface to change BIOS passwords on Windows 10. This process isn't too complex, but IT pros should follow these steps to accomplish this.  Continue Reading

• Why isn't Adobe Reader working on Windows 10?

  When Adobe Reader isn't working with Windows 10, admins can take a few troubleshooting steps to rectify the issue. Begin with Adobe's AcroMonitor tool.  Continue Reading

• How can Employee Central boost localized COVID-19 compliance?

  The SuccessFactors Employee Central Payroll Localization is one of the systems' core benefits. Now, SAP has released COVID-19 legal changes monitoring.  Continue Reading

• How do you measure jitter and what tools can you use?

  What's the best way to accurately measure jitter? There are a variety of tools, but it's important to pick the one that's right for you.  Continue Reading

• What collaboration metrics determine an app's business value?

  Collaboration tools offer organizations benefits, including increased productivity. Learn which collaboration metrics can provide insight into the business value of these tools.  Continue Reading

• How can a long-tail keyword strategy improve marketing efforts?

  Businesses looking to improve their digital marketing efforts might consider a long-tail keyword designed to home in on specific products and services.  Continue Reading

• What you need to know about fourth-party logistics

  Fourth-party logistics build on the benefits third-party logistics offers. Learn more about how this services model can help create more efficient logistics.  Continue Reading

• What are 4 ways to improve content experience?

  Thoughtful presentation of content enables businesses to engage customers. Methods of improving content experience include social media and tailored content.  Continue Reading

• How do you address QoS in cloud communication networks?

  To ensure UCaaS traffic runs smoothly across your network, provision sufficient WAN bandwidth, provide low latency and implement QoS controls on WAN routers.  Continue Reading

• What role do legacy UC devices play in a cloud migration?

  Migrating to UCaaS doesn't mean organizations need to leave legacy hardware behind. But organizations must ensure UC devices are compatible with cloud provider platforms.  Continue Reading

• Which Chrome browser management settings should IT deploy?

  Organizations that allow the use of Google Chrome should ensure that their IT departments understand the different settings that shape Chrome browser management practices.  Continue Reading

• Should you buy communication APIs from a UC or CPaaS vendor?

  Organizations can deploy communication APIs from their UC provider or a stand-alone CPaaS provider. Learn why communication requirements will influence the vendor decision.  Continue Reading

• Choose the best ERP implementation partner: 7 key questions

  Learn which questions CIOs, IT administrators and others involved in an ERP implementation project should ask when they are evaluating and interviewing a partner.  Continue Reading

• Private cloud shifts benefits of cloud-based unified communications

  Private cloud UCaaS is giving companies some compelling reasons to reassess their cloud-based unified communications strategies. Better performance is just one factor.  Continue Reading

• Is the SAP ECC support deadline extension important?

  With an extension to the SAP ERP Central Component end-of-support deadline, customers are wondering what it means for them. Here's a look.  Continue Reading

• How does AI in sales improve staff performance?

  AI can assist in many aspects of the sales process, including analyzing calls, making employees more productive and retaining talented representatives.  Continue Reading

• What are the benefits of cloud ERP?

  More and more businesses have turned to cloud technologies, even when it comes to their ERP systems. Here's a look at the many benefits cloud ERP systems offer.  Continue Reading

• What capabilities does Qualtrics EmployeeXM offer?

  Employee Experience Management tools from Qualtrics are meant to give managers and HR concrete ways to gather feedback and support workers. Here's a look at five features.  Continue Reading

• What are some benefits of SSO in contact centers?

  Contact center agents often need to remember a number of passwords to log in to multiple applications. Single sign-on can alleviate that pain point and increase productivity.  Continue Reading

• Why is live enterprise video streaming use expanding?

  Live enterprise video use is growing. Learn how changes in culture and technology are encouraging organizations to embrace more livestreaming use cases.  Continue Reading

• How does AI for meetings improve collaboration?

  Reaping the collaboration benefits of AI may take some time. Learn how AI for meetings can improve the collaboration experience through automation and predictive insight.  Continue Reading

• What's the difference between ECM vs. content services?

  Content services platforms are the evolution of enterprise content management systems. Here's what you should know about each technology and how they work.  Continue Reading

• What are some key SuccessFactors onboarding capabilities?

  Onboarding is critical to employee experience and a company's reputation as a talent destination. Learn about SuccessFactors functionality to help improve this important process.  Continue Reading

• How do collaboration integration and interoperability differ?

  Interoperability between collaboration platforms is scarce, but integrations are abundant. Learn why multivendor collaboration integration has more support than interoperability.  Continue Reading

• How can IT enable Windows Defender Device Guard?

  IT professionals should learn how they can enable Windows Defender Device Guard to take advantage of the numerous security features it offers for Windows 10 desktops.  Continue Reading

• 7 best practices for using SuccessFactors Talent Management

  With tools to cover the employee journey, SAP SuccessFactors Talent Management has a wealth of functionality. Here's how to make sure you get the most out of it.  Continue Reading

• What are the top ways to improve warehouse efficiency?

  Today's warehouses have different issues than the warehouses of yesteryear, so it's critical to understand the role technology serves. Here's a look.  Continue Reading

• What are some useful Salesforce CPQ features?

  CPQ tools help speed up the quote process while providing accurate pricing, along with other features. Here's how this technology can help your organization.  Continue Reading

• Can modern technology solve demand forecasting problems?

  Predicting demand has never been easy, but in the age of e-commerce and omnichannel, that difficulty has multiplied. Here is some helpful guidance for organizations.  Continue Reading

• E1 and T1 vs. ISDN: What are the differences?

  T1, E1 and ISDN network technology have been used to transmit voice data for years. Compare the similarities and differences between E1 and T1 vs. ISDN links.  Continue Reading

• Is hybrid cloud a long-term UC deployment option?

  Where on-premises UC offers control, cloud-based UC offers agility. Learn why a hybrid UC deployment is a temporary move on the way to a full cloud option.  Continue Reading

• How should organizations approach API-based SIP services?

  Organizations need SIP services to connect and disconnect call sessions. Now some SIP services are offered through APIs, which expand the use cases and capabilities.  Continue Reading

• Is macOS Catalina stable enough for enterprise use?

  Apple released macOS Catalina in October 2019, but it has some issues. Here are some factors to consider before deciding to implement the OS in an organization.  Continue Reading

• Can IT use VMware Horizon View without vCenter?

  Running VMware Horizon View without vCenter is possible but impractical. Understand why an organization would want to use this setup and what the implications are.  Continue Reading

• How can organizations support UC for frontline employees?

  Several challenges can make it difficult to connect frontline employees to communication and collaboration tools. Learn what approaches can improve support for frontline workers.  Continue Reading

• What chatbot evaluation metrics do you use to measure performance?

  Chatbots are an important contact center component -- as is measuring their performance. Learn how to measure chatbot performance in your organization.  Continue Reading

• How do you plan for replacing a business phone system?

  A few factors can indicate it's time to replace a business phone system. Learn when it may be time to switch and how to decide on a course of action.  Continue Reading

• What are the benefits of 5G VoIP?

  5G VoIP will have some noticeable benefits over its earlier 4G iteration. Learn how 5G rollouts could improve the VoIP experience with high capacity and low latency.  Continue Reading

• How do no-code applications benefit from CPaaS APIs?

  Low-code and no-code applications are gaining traction in the CPaaS market as vendors offer capabilities that reduce coding requirements for developers.  Continue Reading

• How can the Samsung Knox Service Plugin help mobile admins?

  The Knox Service Plugin helps Samsung smartphone admins roll out security features through EMM tools more quickly. The program lowers the programming burden for EMM vendors as well.  Continue Reading

• What are the benefits of UC in a cloud-based office suite?

  Adopting the UC tools within a cloud-based office suite may be the most beneficial option if users are already comfortable with the suite's features.  Continue Reading

• How are vendors innovating video conferencing features?

  Now that video has matured, vendors are looking for new ways to innovate video conferencing features. Learn what new capabilities are likely to come to video conferencing.  Continue Reading

• What Windows 10 migration tools are available to IT?

  A Windows 10 migration is a long, tedious journey, but there are tools to help. Discover three unified endpoint management tools that can streamline the process.  Continue Reading

• How can UC analytics detect a security breach?

  UC analytics can be the first warning that your UC system's security has been breached. Comparing statistics month to month can help identify potential security problems.  Continue Reading

• Workflow vs. BPM: What's the difference?

  While business process management and workflow work together, they have two very different functions. Learn how they can fit into your business model.  Continue Reading

• Comparing H.323 vs. SIP: What's the difference?

  Discover the similarities and differences of H.323 vs. SIP standards, and learn why SIP has become the de facto standard for voice and video communications.  Continue Reading

• What are the benefits of a UC and contact center integration?

  UC offerings that include contact center integration provide more seamless communications and engagement between office workers and contact center agents.  Continue Reading

• Which will come out on top: Microsoft SharePoint or OneDrive?

  Document collaboration and versioning are key functions in many workplaces. Learn how Microsoft SharePoint and OneDrive work together to make this happen.  Continue Reading

• How does Excel's Insert Data From Picture feature work on mobile?

  The Microsoft Excel mobile app allows users to upload data through a photo. IT professionals should learn how this process works so they can test its efficacy and train users.  Continue Reading

• How do you craft an immersive video meeting experience?

  Increasing focus for remote meetings is achieved through crafting an immersive meeting experience. Proper placement of technology such as audio and monitors can enhance immersion.  Continue Reading

• Should you keep your SIP trunk carrier when migrating to UCaaS?

  Migrating UC to the cloud doesn't mean leaving your SIP trunk carrier behind. Learn how bringing your own SIP to cloud services can benefit your business.  Continue Reading

• What native Android encryption options should IT consider?

  Android encryption has evolved over the years, and full-disk encryption isn't an option in Android 10. IT must learn the best native encryption options for managed Android devices.  Continue Reading

• What are the reasons to stay on Windows 7?

  Most organizations should perform a migration to Windows 10. Some applications aren't compatible with the new OS, however. Learn what to do in these rare circumstances.  Continue Reading

• How can customer relationship metrics benefit CX?

  Companies often look at customer relationship metrics to determine how customers feel about a brand. Here are examples of how to obtain and use information to qualify customer relationships.  Continue Reading

• Which vendors still support on-premises UC infrastructure?

  Not all organizations can migrate UC to the cloud. For those unable to migrate, a few vendors continue to support UC infrastructure on premises.  Continue Reading

• What features should IT look for in VDI monitoring tools?

  VDI monitoring tools can help IT get visibility into a complex environment. Here are five features every IT admin should look for in a VDI monitoring tool.  Continue Reading

• How will Project Mainline for Android devices help mobile IT?

  Project Mainline promises to make the Android update process more segmented. This new structure allows IT to push out critical updates without risking OS compatibility issues.  Continue Reading

• When should IT use thin clients for VDI?

  Thin clients are less expensive than PCs, but they also come with limitations. Find out if thin clients will work well within your organization.  Continue Reading

• Learn how to build a Salesforce app in 4 steps

  Salesforce users can follow these steps to create sophisticated codeless apps that integrate the Next Best Action feature using the Lightning App Builder.  Continue Reading

• What are the top CPaaS use cases in healthcare?

  CPaaS use cases change from industry to industry. In healthcare, better patient care and streamlined processes are the main focus for CPaaS technology.  Continue Reading

• How can businesses use shoppable content?

  Shoppable content can be found within a number of digital experiences, including blogs, photos, videos, photo captions and social media. Here's what you need to know.  Continue Reading

• Which options does IT have for Windows 10 bloatware removal?

  Bloatware isn't just annoying -- it can negatively affect OS security, for example. Find out ways to get rid of Windows 10 bloatware once and for all with these tips.  Continue Reading

• Digital CX vs. customer experience: What's the difference?

  While similar, digital CX and customer experience are different. The former focuses on digital communication tool experiences, while the latter is the overall brand perception.  Continue Reading

• What areas should hybrid cloud video security address?

  Hybrid cloud provides several benefits to a business. But hybrid cloud video security shouldn't be taken for granted. Learn what four areas should be considered.  Continue Reading

• How do headless e-commerce platforms work?

  A headless e-commerce platform is a cloud-based service that can connect e-commerce activities and functions to mobile apps and third-party applications. Here's how it works.  Continue Reading

• Does organization size affect a remote collaboration deployment?

  A remote collaboration deployment takes planning. Organizations of all sizes should consider a few guidelines when introducing a new platform.  Continue Reading

• How do customer service and customer success differ?

  Tripped up on the difference between customer service and customer success? In short, service is reactive and success is proactive, but both aim to solve problems for the customer.  Continue Reading

• How can IT approach a cloud-based unified communications migration?

  Migrating to cloud-based unified communications can offer organizations greater agility, but benefits need to be weighed against the loss of IT control.  Continue Reading

• How can organizations address VoIP security threats?

  An unguarded VoIP system could be vulnerable to attack. Learn what security measures can help prevent VoIP security threats from affecting your organization.  Continue Reading

• Why is video interoperability a challenge?

  Learn why video calls don't have the same level of interoperability as voice calls, and what challenges the lack of video interoperability presents for organizations.  Continue Reading

• What are the challenges of unified communications security?

  Unified communications security can be disjointed, as different apps are open to different attacks. A strong UC security roadmap should address three areas.  Continue Reading

• What does IT need to know about VDI web browsers?

  End users can easily access their virtual desktops and applications through any supported HTML5 web browser. Learn about the pros and cons of using VDI and web browsers together.  Continue Reading

• What should IT consider when choosing VDI antivirus software?

  Virtual desktops are just as susceptible to cyberattacks as any physical desktop. Here's what IT administrators need to know about choosing the right VDI antivirus software.  Continue Reading

• How do you support UC network security?

  Many elements can put your UC network at risk, from unsecured information to DoS attacks. Learn five ways to thwart would-be attacks and protect your UC services.  Continue Reading

• How can RPA improve content management?

  Many vendors use RPA to complete various content management tasks including Grammarly, BuzzBuilder Pro and Mailchimp. Learn how you can use RPA to enhance your automated processes.  Continue Reading

• Where does mobile video messaging fit in the enterprise?

  Mobile video messaging has come a long way from its introduction to the enterprise. With the rise of remote work, mobile video has become more necessary than ever.  Continue Reading

• What role does UC mobility play in digital transformation?

  Organizations that value employee engagement, innovation and customer experience are more likely to focus on mobile UC as part of their digital transformation road map.  Continue Reading

• What are the most effective uses of AI in marketing automation?

  AI is beneficial in many marketing automation processes. Organizations use the technology in chatbots, personalization, voice and visual search, frequency optimization and more.  Continue Reading

• Why use third-party marketing automation instead of native CRM tools?

  Though many CRM platforms offer native marketing automation tools, many organizations find it beneficial to use a third-party application, such as Eloqua or Marketo.  Continue Reading

• How does AI aid in metadata tagging?

  Using AI in tagging, a business task that once took hours now takes minutes, freeing employees for more pressing tasks and making them more productive.  Continue Reading

• How does Microsoft Power Platform stack up against SharePoint?

  Power Platform capabilities compete with SharePoint and, in some cases, replaces it completely. Suite components include PowerApps, Power BI and Microsoft Flow.  Continue Reading

• How can IT evaluate team collaboration apps for security compliance?

  Choosing the right team collaboration apps for your business must include looking at your organization's security and compliance needs. IT should focus on tools that meet established security standards.  Continue Reading

• How do Salesforce Next Best Action and Prediction Builder differ?

  The Salesforce Einstein Prediction Builder and Next Best Action components look similar to the untrained eye, but each product works in a different manner.  Continue Reading

• How do you choose an e-commerce platform to integrate with a CMS?

  Before choosing an e-commerce system, companies need to identify their business objectives and determine what capabilities they need to add to their CMS.  Continue Reading

• How can biometric authentication improve mobile security?

  A strong mobile authentication strategy should include a biometric factor, and IT should consider implementing such a factor into a multifactor authentication process.  Continue Reading

• How can zero-touch enrollment help Android admins?

  Zero-touch enrollment can simplify the logistics of Android device provisioning for IT. This option has some restrictions, but some organizations can benefit from this method.  Continue Reading

• How do you evaluate embedded communications use cases?

  Most embedded communications use cases focus on customer-facing interactions. Learn how to evaluate the use cases that would benefit from embedding communications.  Continue Reading

• Why do mobile admins need Android Enterprise management?

  Google is pushing Android Enterprise management and deprecating Device Admin features. Find out why IT should fall in line and migrate to Android Enterprise.  Continue Reading

• What are the pros and cons of open source e-commerce platforms?

  Open source e-commerce platforms are popular for businesses looking to build an online store. They offer cost savings and flexibility, but consider the support and security risks.  Continue Reading

• How can IT use Windows Autopilot to manage Windows 10 PCs?

  Deploying Windows 10 devices can be a pain, especially when pre-installed PCs don't have the right applications or policies. Learn how Windows Autopilot can solve those issues.  Continue Reading

• What should users expect from speech technology applications?

  Workers can start to expect more from speech technology applications than just voice-activated search. As capabilities evolve, new business use cases will emerge.  Continue Reading

• Which Android Device Admin APIs will Google deprecate?

  With the release of Android Q, Google will discontinue several Android Device Admin APIs. Learn which Android management APIs will be deprecated and which will remain.  Continue Reading