Opinion

Opinion

• Lakeside SysTrack 9 asks the question: How is automation changing your helpdesk?

  Lakeside is building on their analytics and AI strategy with more reactive and proactive monitoring and healing capabilities in Lakeside SysTrack 9, which is new and GA today.  Continue Reading

• VMware Boxer’s new FastSync tech could usher in a better third-party email experience

  Jon Towles explains how VMware Boxer uses key escrow to solve this long-time problem in a thoughtful and secure way.  Continue Reading

• Google Safe Browsing can differ between desktop and mobile. Why?

  Google continues to address security issues, but their blacklist service, Google Safe Browsing, doesn’t provide equal protection for desktop and mobile.  Continue Reading

• Teradici unveiled “PCoIP Ultra.” How is it different from PCoIP and where does it fit in the market?

  Teradici have evolved a lot in the last few years, but as in the past, they have an emphasis on high-end use cases. Now they’re bringing in support for H.264, and NVIDIA hardware encoding, too.  Continue Reading

• Raspberry Pi 4: Now the ultimate cheap thin client?

  It has a lot more under the hood, and it’s still inexpensive.  Continue Reading

• Google Cloud Print – A poor man’s printing solution, or is it?

  Bas van Kaam’s printing series continues with one of the less-discussed options.  Continue Reading

• Bring your own Citrix Gateway to Citrix Cloud...or not

  Adding basic Citrix Gateway functionality to a Citrix Cloud implementation is literally a one-button option, but what about when you have more complex requirements?  Continue Reading

• iOS 13 will dramatically improve MDM for BYOD. Hello User Enrollment!

  Now updated with Part 2! – The new privacy-focused User Enrollment mode for MDM is just what we’ve been waiting for.  Continue Reading

• A glimpse into the future of AI enterprise applications

  Hands-on experience building bots on the Azure cloud and briefings from Microsoft experts show that the future of AI is here, and it's more user-friendly than you might expect.  Continue Reading

• When you have both IDaaS and UEM, where do you build your conditional access policies?

  A lot of IDaaS and UEM capabilities overlap, including authentication, third-party security integration, and contextual policy engines.  Continue Reading

• An update on the Citrix Workspace Hub: Citrix is serious about their low-cost thin client

  My first look at this thin client option left me feeling like it wasn’t an enterprise device, so let’s get an updated look at where it is nearly a year later.  Continue Reading

• Client virtualization still has its fans and use cases: A look at Hysolate and Qubes OS

  Isolation starting from the operating system is one way to ensure data protection without restricting user productivity.  Continue Reading

• Fluid Framework opens the door to new Microsoft capabilities

  Fluid Framework provides multiuser co-authoring capabilities -- offering never-seen-before flexibility. It also has the potential for adoption by outside vendors.  Continue Reading

• You can now see if Chrome extensions are safe with Duo’s free, new CRXcavator tool

  Free-to-use tool provides some additional insight into Chrome extensions across an entire organization before users install.  Continue Reading

• What’s new with printing for Windows Virtual Desktop

  Bas van Kaam looks at how it works, and how third-party vendors are addressing WVD, including Tricerat and ThinPrint.  Continue Reading

• Can VMware ‘AirLift’ me into modern management?

  Jon Towles gives an overview of VMware AirLift and how it works with Workspace ONE and Microsoft SCCM  Continue Reading

• The trouble with troubleshooting in Citrix Cloud

  While much has been written about deploying Citrix Cloud, Jo Harder delves into how troubleshooting differs between on-prem and cloud deployments.  Continue Reading

• Blue Cedar launches BlackBerry Accelerator for automatic MAM SDK integration

  Mobile app management SDKs and app wrapping are a large total addressable market in the enterprise. The BlackBerry Accelerator joins other tech for automatic SDK integration.  Continue Reading

• I talked to a real-world Samsung DeX pilot customer, the Chula Vista Police Department

  It’s taken a while to get here, but DeX is solving a lot of problems for CVPD in one fell swoop. It’s all about having the right use case!  Continue Reading

• How Google manages Chrome extensions without manually white/blacklisting each one

  The key is to make policies based on permissions or runtime actions, not manually whitelisting each one.  Continue Reading

• Conditional access (zero trust) is the most important EUC movement since mobile and cloud

  How do we put together the “any-any-any” message we’ve been hearing for years? With access policies that take the device, user, app, risks, and other factors into account.  Continue Reading

• VDI image optimizers: Always useful, and now even more important

  Thanks to Windows 10 and the cloud, you’re probably spending more time working on optimization than ever before.  Continue Reading

• Does unified endpoint management need user environment management?

  After a few years of saying “no, the other UEM,” worlds could collide!  Continue Reading

• A short review of the Samsung Galaxy S10 Plus

  Smartphones continue to mature, making us wonder whether it’s worth releasing yearly iterations.  Continue Reading

• Microsoft makes FSLogix free to all. What does this mean for the rest of the industry?

  Functionality that third-party vendors once competed on will be freely available, allowing (or pushing) them to compete elsewhere.  Continue Reading

• Citrix Cloud identity features are still up in the air

  We appreciate Citrix’s move towards identity, but there’s still a lot of manual work to do in many cases, which erodes some Citrix Cloud benefits.  Continue Reading

• Citrix and VMware are all in on ‘workflow’ apps. So, what is a workflow app?

  Workflow apps that help improve productivity on mobile devices (though useful on desktop, too).  Continue Reading

• Our rebrand: Customer experience strategy, platforms, best practices

  Customer experience strategy blurs lines between sales and marketing automation, customer service and e-commerce as they come together on next-generation customer experience platforms.  Continue Reading

• Why can’t other apps get real-time co-authoring right like Google Docs?

  Google Docs has been the supreme co-authoring experience for years, why can’t anyone else offer anything as good? Just a frustrating thing, really.  Continue Reading

• Samsung Knox will support OEMConfig, and is eyeing more IoT support

  Samsung outlines their tactical and strategic plans to continue the success of Knox.  Continue Reading

• How does Microsoft’s digital workspace app compare to VMware and Citrix's?

  Citrix and VMware aren’t alone in offering a digital workspace experience, but does Microsoft’s stack up?  Continue Reading

• What we learned about mobile security from real-world mobile threat defense customer data

  Malware installs remain low, sideloading is surprisingly high, everyone agrees phishing is a threat, but there’s little consensus on network threats.  Continue Reading

• Client virtualization, part 2: How client VMs have evolved into current offerings

  Vendors and open-source projects alike are using the benefits of client virtualization, while fixing some of the flaws.  Continue Reading

• Zimperium mobile threat data shows malware is a worry but still impacts few devices

  Zimperium found that the greatest share of mobile threats is device based.  Continue Reading

• Client virtualization, part 1: Is it the past or the future? (With a retrospective on XenClient)

  Part 1 examines why type-1 (bare metal) hypervisor is the way to go, and uses XenClient XT as an example of why early efforts failed.  Continue Reading

• Why UEM could overshadow the EMM market

  As IT has been overwhelmed with too many tools to manage devices, UEM attempts to simplify the situation. Here's what to expect and what organizations should do.  Continue Reading

• VMware acquires AetherPal for mobile support via screen viewing/remote control

  An important tool to keep mission-critical mobile use cases running in the field.  Continue Reading

• 7 key trends driving the CPaaS market and its vendors

  Do you know where the CPaaS market is headed? Expert Tsahi Levent-Levi breaks down the seven trends that are influencing how vendors offer their services.  Continue Reading

• Run potentially sketchy apps in the Windows Sandbox

  Install questionable or untrusted apps and open suspicious attachments in Microsoft’s new virtualized container: Windows Sandbox.  Continue Reading

• Why the future of SharePoint could be dismal

  Microsoft SharePoint dominated the industry back in its prime. Cloud file-sharing competitors, however, may force some difficult SharePoint rip-and-replace decisions.  Continue Reading

• VDI Like a Pro team announces VDI Performance survey results

  Evidently, just because your desktop is in the cloud doesn’t mean it will always perform at its best.  Continue Reading

• Mobile SSO: “It works on PC” just isn’t good enough

  Jon Towles explains how to make seamless SSO work on iOS and shares a few thoughts on his favorite identity platforms.  Continue Reading

• Enterprise-signed iOS apps on unmanaged devices is a pain. How should we proceed?

  It’s worth it to see if you can make the alternatives (public distribution or avoiding BYOD) work instead for your enterprise apps for iOS.  Continue Reading

• Talking to Ericom’s new CEO about Ericom Shield and cloud security

  Incoming CEO David Canellos has a background in the cloud/web/SaaS security space, which is indicative of the potential in Ericom Shield.  Continue Reading

• What is Microsoft Intelligent Security Graph?

  Get access to data from over 200 Microsoft services in one central view for security and performance.  Continue Reading

• Google announces Android Enterprise Recommended program for EMM vendors

  Initial EMM vendors include Blackberry, Google Cloud, I3 Systems, IBM, Microsoft, MobileIron, SoftBank, SOTI, and VMware.  Continue Reading

• As remoting gets better, we’re going to have to worry about audio synchronization more

  It hasn’t been much of a problem in the past, but it will be in the future. It’s time to start benchmarking audio synchronization performance.  Continue Reading

• Assigning your own project manager to an HRMS implementation

  You may want to assign your own independent project manager before deploying an HRMS to ensure the project is successful and aligns with your goals. Here are several reasons why.  Continue Reading

• Salesforce CX, AI, integration tools are 2019 trends to watch

  As the world pivots from CRM to customer experience management, Salesforce makes its own moves with research showing millennials value CX over the actual goods or services received.  Continue Reading

• Citrix HDX marches on in release 1811

  Citrix has made some updates to HDX in the latest release, and Jo Harder dissects the new features and explains the good and the not-so-good for admins and users.  Continue Reading

• What we learned about the new Workspace ONE Intelligent Hub and the latest in Mobile Flows

  We spent a day of deep dives on all things apps!  Continue Reading

• Adopting Windows 10 modern management is a spectrum, not a binary move to MDM

  We also have co-management, but there are other things can be considered modern management.  Continue Reading

• iOS MDM needs to get better at BYOD, but Apple might make it harder (December 2018 update)

  The iOS MDM experience for BYOD has fallen behind the latest versions of Android, and some customer needs aren’t being met. It’s time for some big changes in iOS device management.  Continue Reading

• Einstein Bot, Einstein Voice create new Salesforce channels

  Born to compete with IBM's Watson, the Einstein cloud AI is in its third year of life and is exhibiting all the traits of a typical 3-year-old.  Continue Reading

• Wandera mobile security data shows locked-down corporate policies help lessen risk

  It’s important to contextualize all the data to ensure everyone understands and doesn’t just try to dunk on one another.  Continue Reading

• Why identity management matters to mobility engineers

  The next phase of your career can be paved by identity and access management.  Continue Reading

• HR employee engagement platforms boost workplace productivity

  New innovations in HR employee engagement tools available to the C-suite make multiple worker viewpoints and thinking styles possible, resulting in better business decisions.  Continue Reading

• To improve employee engagement, companies must measure results

  Whether it's an electronic prompt for a boss to recognize a worker or frequent surveys to measure employee sentiment, software can help companies measure worker satisfaction.  Continue Reading

• What's driving the next-generation mobile user experience

  Mobile users expect more from their employers these days. Thankfully, new technologies are making it possible for organizations to ride the latest evolution in mobile experiences.  Continue Reading

• How Windows desktop storage evolved to meet today's demands

  Storage for Windows desktops has changed significantly as end-user demands and technologies have changed. Cloud-based storage is a top option today.  Continue Reading

• Recapping end-user computing strategy evolutions of 2018

  It's time to take a look back and consider how end-user computing has evolved over the past year. AI made an obvious mark, but what about hosted desktops and new management approaches?  Continue Reading

• How bad are mobile security threats? Our look at the numbers starts with Google and Lookout

  Every vendor or company publishing mobile security data has an angle; let’s ditch that and just look at the numbers.  Continue Reading

• Will Kronos AI improve life for hourly employees? Experts are split

  The idea of AI in HR seems ubiquitous today, but mostly for salaried workers. A new Kronos AI platform takes aim at the hourly workforce, but can it help? Here's what three experts said.  Continue Reading

• How can you deal with all the new macOS security controls?

  How to deal with KEXT whitelisting and TCC controls, and how to stay up to date on the latest developments.  Continue Reading

• A look at Jamf Connect (formerly NoMAD Pro) and how it helps with identity management on macOS

  Jamf Connect, based on the recent NoMAD acquisition, can set up user accounts and link them to modern authentication. It will soon be adding support for Azure AD, on top support for Okta and AD.  Continue Reading

• How DaaS platforms handle cost optimization in the public cloud

  When virtual desktops are running in the cloud, we need to keep a close eye on resource consumption to keep costs down. Here’s how DaaS platforms do it.  Continue Reading

• How Linux thin clients have improved

  VDI shops should consider Linux-based thin clients as endpoints for their users for several reasons, including the fact that they are cheaper than Windows thin clients.  Continue Reading

• How to plan your mobile threat defense deployment

  Practical advice on how to layer a mobile threat defense solution on top of your EMM, for single purpose, COPE, and BYOD devices.  Continue Reading

• Navigating the cost mechanisms of running VMs on public clouds

  Running desktop virtualization on IaaS in the public cloud means dealing with complicated billing mechanisms. Today, Marius lays everything out to make it easier to understand.  Continue Reading

• Citrix Workspace Hub: Labor of love; not a full-fledged thin client option

  Not designed to be an actual competitor, but remains a good, low-cost option.  Continue Reading

• Remote Desktop Services fireworks at Microsoft Ignite 2018

  Benny provides more info that Microsoft revealed about RDS and WVD at the show.  Continue Reading

• Even basics like email & Wi-Fi make mobile device management worth doing

  Some companies may not have a do-or-die security or workflow use case for MDM, but a good reason to use it might still be right under their nose!  Continue Reading

• Intune Win32 app management & more EUC news from Microsoft Ignite 2018

  Here are more end user computing announcements that caught our attention at Microsoft Ignite, including Desktop App Assure and new AutoPilot features.  Continue Reading

• What mobile device analytics can do for you

  The hype around analytics is real. When it comes to mobile, this technology can help IT administrators glean more information about users, business processes and more.  Continue Reading

• Why you don't always need a general-purpose operating system

  A purpose-built, or real-time, operating system could be more useful for applications that require a lot of data processing. Several options for this type of system exist today.  Continue Reading

• Get to know the device-as-a-service trend

  Everything is a service these days. You can even get Yankee candles delivered from Amazon on a subscription basis. For EUC admins, device as a service is probably a bigger deal.  Continue Reading

• How workspaces can affect a virtual desktop deployment

  Workspaces are poised to redefine the desktops users work with. As a result, virtual desktops could become just a part of a larger end-user computing approach.  Continue Reading

• What’s new with Workspace ONE Intelligence & Trust Network?

  Announcements focused on improving security features and automating common processes.  Continue Reading

• “Workflow” apps are a way to do mobile app security for SaaS

  Where MDM isn’t possible, building workflows into other enterprise apps gives us a hook for security and management policies.  Continue Reading

• RemoteFX vGPU put out to pasture as Microsoft RDP grows up

  RemoteFX vGPU had its run, but Microsoft looks to be done with it now and revealed plans for its deprecation.  Continue Reading

• Seriously, what is multi-user Windows 10 for? (Another possible clue?)

  We know it’s coming, but we still have no clue what Microsoft is thinking.  Continue Reading

• With cloud-based contact centers, one size does not fit all

  Contact center cloud services are a fast-growing part of the SaaS market, a trend Mitel is responding to with its MiCloud Engage product that fills a gap in the company's portfolio.  Continue Reading

• An overview of multi-tenancy in Remote Desktop modern infrastructure (RDmi)

  RDS MVPs explain why multi-tenancy is so important, how it works in RDmi, and how to set it up.  Continue Reading

• Mobile threat defense vendors are taking on phishing, a rising concern on mobile devices

  The chances of getting malware on your phone are pretty slim, but social media and messaging apps make phishing a mobile threat to be concerned about.  Continue Reading

• Fortnite will require Android users to allow unknown sources. Time to rethink MTD and EMM policies?

  If consumers get in the habit of installing Android apps from unknown sources, some of our assumptions around Android BYOD, management, and security will have to change.  Continue Reading

• How virtual assistant technology will affect the enterprise

  Mobile devices with AI and virtual assistants will affect the enterprise, as well as consumers. Learn how to prep your organization for the future.  Continue Reading

• There's time and place for SMBs to adopt SaaS-based ERP

  SMBs face many issues when implementing SaaS ERP operations versus on-premises, plus the fact that one size cloud-based ERP platform doesn't necessarily fit all companies.  Continue Reading

• Rethinking ERP cloud migrations in the age of AI and IoT

  The flight path from your legacy ERP vendor's on-premises software to a cloud version needn't be linear. In fact, you may want to rethink the entire route.  Continue Reading

• BYOD & privacy: Don’t settle for less than Android Enterprise in 2018

  Jason Bayton knows Android management inside and out. Today, he outlines the strong case for switching to Android Enterprise work profiles in BYOD scenarios.  Continue Reading

• IBM MaaS360 built a voice-based AI assistant into their email app

  With the MaaS360 Assistant, potentially increase employee mobile productivity.  Continue Reading

• What’s the state of application layering in 2018?

  Application layering has arrived.  Continue Reading

• Microsoft Surface Go holds promise for the enterprise

  Microsoft has failed in the tablet market before, but the Surface Go could be a promising second chance for the company. Learn its features and pricing that set it apart.  Continue Reading

• Prepare for Windows 7 end of life before time runs out

  The end-of-extended-support date for Windows 7 is a short 18 months from now: Jan. 14, 2020. Make sure you're ready and have considered Windows 10 as well as other options.  Continue Reading

• Should IT monitor mobile device usage for work-life balance?

  Work-related email and other communications have spilled over into after-work hours for many employees today. But should the IT department get involved in monitoring that?  Continue Reading

• Google plays catch-up with cloud-based contact center AI

  Google is jumping into the cloud-based contact center market with AI services and vendor partnerships. But is it enough to help Google compete against more established providers?  Continue Reading

• Are the protocol wars over? 2018 Edition, part 2: New use cases & competition

  A look at new remote display protocol use cases, and who might be winning.  Continue Reading

• Unpack the role of Google's Flutter app dev framework

  Google's new cross-platform framework, Flutter, could threaten Android's existence. Explore three theories about why the company developed its new tool.  Continue Reading

• Login VSI’s app compatibility tool Login AT applies computer vision to IT

  Login AT is available today. Login VSI’s new tool should be useful right off the bat, but there are a lot of future opportunities, too.  Continue Reading

• Are the protocol wars over? 2018 Edition, part 1: Current vendor landscape

  Catch up on all the major remote display protocol players, including Teradici, Citrix, VMware, and others.  Continue Reading

• Ruggedized devices face a mobile-fueled transition

  The next generation of smartphones is more rugged than ever, and this trend will change the ruggedized device market. Learn how and know what to expect in the next few years.  Continue Reading