Podcasts

Four strategies for boosting diversity and inclusion in the workplace

Fidelity Investments' head of talent acquisition weighs in on the importance of inclusiveness, how recruiting can be biased and why technology is critical.
Call center artificial intelligence trends drive chat, decision-making

ICMI's Brad Cleveland has seen call centers integrate email, chat, IVR -- automated FAQ answering -- and social media. None reduced call volume. Chatbot tech may bring similar results.

Six secrets of competitive recruiting best practices

If you're in the market for great talent, you need a stellar recruiting process. Annie Rihn, VP of recruiting at the Zillow Group, offers an inside look at just that.
Recapping Oracle Modern CX: CX execs share challenges

What's on the minds of customer experience execs right now? This Pipeline podcast breaks down grumblings and rumblings from Oracle's Modern CX show.
Don't let customer service automation override customer experience

CRM expert Jay Baer, author of NYT bestseller 'Hug Your Haters,' joins the Pipeline podcast and answers host Don Fluckinger's litany of personal experience CRM complaints.
Going paperless, AI, blockchain headline AIIM Conference

AI, cloud storage and blockchain technology were discussed at the AIIM Conference. The Pipeline podcast rehashes the conference and two organizations that rid themselves of paper.
Salesforce World Tour Boston talks Integration Cloud, Social Studio

Salesforce World Tour sessions included dives into Philanthropy Cloud, integrated surveys and Salesforce's new Integration Cloud.
SharePoint 2019 on premises the talk of SharePoint Fest D.C.

This episode of the Pipeline podcast breaks down SharePoint users' concerns about data migration, on-premises version support, security, search pointers and more.
Importance of customer experience highlighted at Adobe Summit

The Pipeline podcast looks back at the Adobe Summit and the conference's main themes. Listen in as our team discusses how the NFL uses Adobe to better personalize customer campaigns.
Adobe DMP a touchdown for NFL's data-driven marketing strategy

Heading into the 2017 season, the NFL made a concentrated effort to better understand its data and its audience. It turned to data governance and Adobe Audience Manager.
Salesforce acquisitions reach new heights with MuleSoft purchase

The intrepid Pipeline podcasters break down the MuleSoft acquisition, which enables hybrid cloud/on-premises CRM. Also: Salesforce Essentials replaces Desk.com and SalesforceIQ.
Social media customer care important to brands, experts say

In this Pipeline podcast, we discuss what was a primary topic at Social Media Marketing World: how companies should interact with customers through social media.
Inside sales strategy, millennials highlight Accelerate 2018

Learn what happens when a SearchCRM editor joins a panel as the paid skeptic to discuss whether AI technologies provide real value for helping businesses increase revenue.
GDPR employee data rules to affect U.S. HR tech vendors

In this podcast, an HR tech expert discusses how GDPR rules governing employee and personal data for the European Union require all companies doing business in the EU to comply.
Expert: Boring retail is dying as tech gains importance

Technologies such as augmented reality and AI in retail are becoming more important for brands looking to gain a selling edge. Tune in to the latest Pipeline podcast to learn more.
Content management in the cloud a main theme in 2018

The future of content management resides in the cloud and with AI, as several 2018 conferences will assure you.
Salesforce-Oracle breakup on the horizon? Some say it's possible

Whether or not Salesforce is building out its own infrastructure is the first big CRM story in 2018, but it won't be the only one.
Pipeline podcast: Salesforce SMB customers to benefit from Google deal

Salesforce executives at Dreamforce discuss the impact of the new partnership with Google on Salesforce SMB customers, who'll be able to tap into Google Analytics and more.
Pipeline podcast: Exploring the growth of the martech stack

The marketing technology field has exploded, as have ways to organize a martech stack. This episode of the Pipeline podcast recaps highlights from the MarTech Conference.
AI among new Dynamics 365 features, Microsoft Teams top news from Ignite

Discussing the top news stories coming out of the newly combined Microsoft Ignite and Envision conferences on the latest Pipeline podcast episode.
New Dynamics 365 features take center stage during Ignite keynote

Dynamics 365 and the future direction of Microsoft products were given center stage during the Ignite keynote delivered by Satya Nadella.
CRM machine learning leaps forward, assisting process automation

AI, analytics and machine learning -- once separate technologies -- are now integrating into powerful new combinations for customer retention and service.
AI, IoT and Trailhead were main themes at Salesforce World Tour Boston

In the second taping of The Pipeline podcast, we discuss the customer stories mentioned at the Boston event, the tight security and Salesforce's push of Trailhead.
The major themes from SiriusDecisions Summit 2017

Winning martech strategies highlighted the recent three-day conference, as well as SiriusDecisions keynotes and product showcases.
Make your CRM more impactful than the latest tweets from Trump

Twitter and other social media sites are powerful communication channels. But CRM should be a two-way conversation, not one-way, like the latest Trump tweets.
Enterprise AI to target attention deficit-addled customers

AI will define the next 12 months, says consultant Brent Leary, because it can help capture the consideration of attention-taxed customers, and can put companies a cut above their competition.
Flurry of technology M&A foreshadows 2017 trends

As the market continues to undergo a series of major mergers and acquisitions, some observers say to expect more technology M&A in 2017.
New e-commerce technologies set to change customer experience

With the recent emergence of e-commerce technologies like Amazon Go and Commerce Cloud, customer experience has greater potential, but it also poses security issues.
Enterprise AI skyrockets -- IoT doesn't: More 2017 technology trends

Enterprise AI and market consolidation will continue to cast their shadows unabated in 2017.
Three key 2017 technology trends to know

Predictive analytics, voice-activated devices and artificial intelligence will take shape as significant technology trends in 2017. Some still await further maturity.
Why has the Microsoft-Salesforce partnership soured?

While the Microsoft-Salesforce partnership was touted with great fanfare just two years ago, the relationship has since soured.
Will Salesforce Einstein eat Microsoft AI for breakfast?

Though Microsoft has been at it for a while, Salesforce may win the artificial intelligence market war with Einstein, which is well integrated with its other products and easy to use.
Salesforce acquisition spree continues unabated

Salesforce has been on a fast and furious buying spree since December 2015 with no sign of a letup.
NetSuite acquisition may fill out pieces of CRM puzzle for Oracle

The CRM market has undergone another shift with Oracle's acquisition of NetSuite. Whither NetSuite's fate?
Customer experience gathers steam with IoT analytics

Companies are moving from gut feel to rely on scientific tools, such as IoT analytics data, to develop customer experience strategy.
Why communication is critical to implementing ERP

In this podcast, ERP implementation consultant Bill Baumann of Panorama Consulting reveals how companies can use a good communication plan to avoid failure in implementing ERP.
LinkedIn purchase may signal new era of open APIs

Microsoft's LinkedIn purchase may open up APIs and enable new competitors to take advantage of the treasure trove of social CRM data in LinkedIn.
Microsoft buys LinkedIn database for treasure trove of CRM contacts

Microsoft bought the LinkedIn database. How will the professional contacts data enhance existing information in Dynamics CRM?
Marketing automation adoption takes off: 2016 technology trends

As we look ahead to the 2016 IT trends to watch, one key CRM theme is marketing automation adoption, which is poised to grow, says an expert.
Challenges hinder Salesforce Lightning, Wave adoption

One year after they were released, users are looking before they leap into Salesforce Lightning and Salesforce Wave. What is crimping adoption?
Social customer service needs to be integrated with larger business

For social customer service to be effective, it needs to be integrated with other aspects of the business, including sales, marketing and product development.
Location-based service apps yield trove of information

When customers come into a store with offers from location-based service apps, like mobile wallets, it indicates a new level of buying intention greater than just window shopping.
Microsoft Convergence focuses on analytics, cloud

Microsoft Convergence attendees explored the new cloud-based Power BI analytics tool at the conference.
The double-edged sword of location-based technologies

Location-based technologies like personalization are yielding valuable consumer data, but companies need to be careful stewards of the information.
BPM backbone builds new paths to customer engagement

Pega, a business process management software forerunner, is using BPM to deliver new customer engagement and CRM software for its customers.
Weighing the pros and cons of SharePoint BPM

When looking at the pros and cons of SharePoint BPM, consider the tradeoff between Office integration and the versatility of broader BPM tools.
SharePoint 2013 out-of-the-box features

Let's give thanks for some of SharePoint 2013's out-of-the-box features, some of which have made serious strides since the previous release.
Getting started with SAP data archiving: Answers to FAQs

Should your organization start thinking about an SAP data archiving project? Get answers to frequently asked questions on the topic from SAP data archiving expert Nick Parkin in this podcast.