Beth Schultz
Industry ExpertAs vice president of research and principal analyst at Metrigy, Beth Schultz conducts primary research and analysis to provide metrics-based guidance for IT, customer experience and business decision-makers. She is also responsible for the firm's multimedia thought leadership content and research agenda. With more than 30 years in the IT media and events business, Schultz is a well-known industry influencer, speaker and creator of compelling content. Most recently, Schultz was with Informa Tech, where she served as program co-chair for Enterprise Connect and editor in chief of the companion No Jitter media site.
26 articles by Beth Schultz
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Agentic AI in CX management: A strategic guide for business leaders
Sept. 17, 2026 -
How agent assist technology works in the contact center
Aug. 25, 2026 -
AI for CX quick wins: Implement 5 strategies for rapid ROI
July 22, 2026 -
AI self-service benefits and best practices
June 30, 2026 -
6 must-have customer experience roles for success
June 18, 2026 -
How AI inferred sentiment analysis unlocks customer insights
May 27, 2026 -
Top methods for collecting customer feedback
May 7, 2026 -
How agentic AI modernizes outbound sales campaigns
April 14, 2026 -
8 AI meeting assistants to consider in 2026
Feb. 6, 2026 -
Customer interaction analytics spurs better business results
Jan. 29, 2026 -
Proactive customer service drives satisfaction and revenue
Jan. 26, 2026 -
Contact center back-end integrations drive revenue growth
Dec. 2, 2025 -
How to create customer profiles, with examples
Sept. 4, 2025 -
CPaaS in CX: A look at top providers, trends and use cases
Jan. 30, 2025 -
How CPaaS improves CX operations and efficiency
May 30, 2024 -
How to optimize for the zero moment of truth
May 2, 2024 -
3 ways to take advantage of collaboration behavior data
April 18, 2024 -
How to find the customer journey moments of truth
April 1, 2024 -
Using collaboration behavior data to inform buying decisions
Dec. 6, 2023 -
Why is a customer experience framework essential?
Oct. 26, 2023 -
Harnessing UC tools to address proximity bias in the workplace
Oct. 3, 2023 -
What does it mean to be customer obsessed?
Aug. 8, 2023 -
CPaaS brings cloud contact center features to on premises
May 17, 2023 -
Tap collaboration devices for employee experience data
April 19, 2023 -
How to approach enterprise social software for hybrid work
Sept. 30, 2022
