Robin Gareiss
Industry Expert | LinkedInAs CEO of analyst firm Metrigy, Robin Gareiss oversees research product development, conducts primary research and advises enterprises and technology providers. She's advised hundreds of senior IT executives for more than 25 years and developed industry interactive cost models for the world's largest enterprises and vendors. A recognized expert in the communications field -- specializing in AI-enabled customer engagement, customer experience analytics and contact center platforms -- Gareiss leads Metrigy's digital transformation and customer experience research.
43 articles by Robin Gareiss
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5 economic models that drive AI success in CX strategies
March 11, 2026 -
7 customer experience trends to know in 2026
Dec. 23, 2025 -
How to present to the board of directors: 15 tips for a successful presentation
Oct. 21, 2025 -
Why are loyalty programs important?
April 17, 2025 -
The importance of being proactive in customer service
April 3, 2025 -
How to address common customer service gaps
April 1, 2025 -
7 essential steps to create a contact center RFP
Sept. 7, 2024 -
Contact center outsourcing: What businesses need to know
Aug. 27, 2024 -
Why contact centers have high turnover and how to combat it
Aug. 27, 2024 -
How to manage today’s remote contact center agents
Aug. 21, 2024 -
6 tips to plan a digital transformation budget
July 15, 2024 -
Will AI replace customer service reps?
April 18, 2024 -
9 tips to measure and improve digital transformation ROI
Oct. 27, 2023 -
Building a digital transformation team: 9 essential roles
Oct. 19, 2023 -
Customer experience strategy: 5 tips to build a valuable CX
Aug. 3, 2023 -
Is it time to automate customer satisfaction surveys?
June 29, 2023 -
5 benefits of workforce optimization in contact centers
Oct. 26, 2022 -
6 customer self-service best practices
Sept. 16, 2022 -
5 upcoming CCaaS trends to watch
May 13, 2022 -
Top 5 challenges in field service management
Dec. 23, 2021 -
15 customer service skills and how to develop them
Nov. 29, 2021 -
The future of customer service: 12 trends to watch
Nov. 24, 2021 -
Benefits of moving to a cloud contact center
Oct. 5, 2021 -
How to train contact center agents remotely
Sept. 22, 2021 -
4 tips for CIOs managing agile teams
June 16, 2021
