Robert Peledie
Industry Expert | LinkedInRobert Peledie is a seasoned technology professional with a strong focus on customer relationship management (CRM) services. He specializes in various industries, such as higher education, utilities, financial services, public sector, charity and events, and he has a proven track record in designing, developing and implementing tailored CRM services to meet diverse business needs. In 2017, he founded 365Knowledge Ltd., a consultancy aimed at providing a broad range of business applications. The firm specializes in CRM platforms, offering a full suite of services that encompasses everything from design and development to testing, documentation, implementation and ongoing support.
18 articles by Robert Peledie
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AI call routing: What it is, how it works and what it means for CX
July 8, 2026 -
Vibe coding in CX: Benefits, risks and real-world uses
June 9, 2026 -
How to centralize customer interaction data in one platform
April 17, 2026 -
Modern CX tech stack: The core components and how to build it
March 18, 2026 -
12 sales pipeline management best practices
Sept. 23, 2025 -
How to manage your sales pipeline
Sept. 3, 2025 -
8 challenges customer success teams face
Aug. 20, 2025 -
CRM vs. CMS: How they differ and how to integrate them
Aug. 4, 2025 -
How to write a winning RFP response
May 20, 2025 -
How to choose the right CRM software for your organization
March 14, 2025 -
How does malvertising work?
Nov. 20, 2024 -
The role of machine learning in multitouch attribution
Sept. 11, 2024 -
10 tips to improve customer retention
Aug. 9, 2024 -
Generative AI’s effect on content management systems
March 5, 2024 -
Microsoft Dynamics 365 best practices for implementation
Dec. 7, 2023 -
5 benefits of Microsoft Dynamics 365
Nov. 7, 2023 -
Customer experience vs. customer service: How do they differ?
July 27, 2023 -
How do experience maps vs. customer journey maps differ?
March 18, 2022
