Charlie Miles

Charlie Miles

Principal Consultant -

Pink Elephant -


Charlie Miles has more than 38 years' experience in the IT industry and is a sought-after consultant and trainer. He is regarded as a leading expert in ITSM and ITIL. A frequent speaker and presenter at key industry events, conferences and associations, Miles' expertise includes helping organizations with critical process-related initiatives, such as process design, maturity and implementation, strategic planning, operations and continual service improvement.

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