Jeff Kaplan Jeff Kaplan is a former contributor to SearchCustomerExperience. Jeff Kaplan’s Most Recent Content Enterprise Software Salesforce acquisitions signal ongoing broad-based platform strategy 24 Jan 2017 Enterprise Software SAP Hybris CRM gets a jolt from SAP HANA Cloud 16 Nov 2016 Enterprise Software Despite initial fanfare, Salesforce IoT Cloud still seeks user enthusiasm 07 Nov 2016 Enterprise Software Omnichannel data at core of new commerce offerings 20 Oct 2016 Enterprise Software Can Salesforce AI with Einstein catch the next AI wave? 13 Sep 2016 Enterprise Software Despite cloud-based CRM success, data silo issues remain 02 Dec 2015 Enterprise Software CRM marketplace could undergo new competition 12 Nov 2015 IT Infrastructure Amazon earnings numbers show AWS success, IaaS growth 30 Apr 2015
