Michaela Goss

Lead Editor, CIO | LinkedIn

Michaela Goss is the lead editor for TechTarget CIO, driving the team's evergreen, durable content strategy of expert advice, practical guidance, in-depth explainers and more. She is an Azbee Award-winning editor, with years of expertise in helping TechTarget's audience navigate the turbulent waters of IT and technology. Since she joined TechTarget in 2018 as an assistant site editor, Michaela's work has explored all facets of IT, with content spanning IT strategy, AI, sustainability, enterprise software and IT infrastructure. She graduated from the University of Massachusetts Lowell in 2018 with a bachelor's degree in English and concentrations in journalism, professional writing and digital media.

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160 articles by Michaela Goss

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Welcome to TechTarget CIO
Oct. 27, 2026
Guide to 30+ sustainability certifications for professionals
April 16, 2026
How can AI help sustainability?
March 4, 2026
How to lead on sustainability in the rise of greenhushing
Feb. 27, 2026
The importance of sustainability and finance alignment
Feb. 24, 2026
Macrocell vs. small cell vs. femtocell: A 5G introduction
Dec. 22, 2025
Wi-Fi 6 vs. 5G: What’s the difference?
Dec. 19, 2025
Three types of 5G technology explained for enterprise networks
Dec. 16, 2025
The essential 5G glossary of key terms and phrases
Dec. 8, 2025
5G vs. 4G: Learn the key differences between them
Oct. 14, 2025
What are customer service and support?
April 21, 2025
15 common network protocols and their functions explained
Feb. 27, 2025
CRM vs. CDP vs. DMP: What’s the difference?
Feb. 20, 2025
Salesforce’s 2024 acquisitions reveal a mature M&A strategy
Jan. 6, 2025
12 advantages and disadvantages of video conferencing
Nov. 7, 2024
What is a call center? Everything you need to know
Sept. 30, 2024
How AI will affect the future of content marketing
Sept. 27, 2024
Electronic vs. digital signatures: What’s the difference?
Aug. 14, 2024
Customer experience vs. user experience: What’s the difference?
Aug. 2, 2024
Wi-Fi 6 vs. Wi-Fi 5: What’s the difference?
Aug. 1, 2024
contact center agent (call center agent)
July 10, 2024
SASE vs. SD-WAN: What’s the difference?
April 2, 2024
How AI is transforming the BPO industry and contact centers
March 20, 2024
Sales enablement vs. sales operations: What’s the difference?
Nov. 21, 2023
LMS vs. CMS: What’s the difference?
Aug. 23, 2023
Network engineer vs. software engineer: What’s the difference?
July 11, 2023
10 edge computing quiz questions
June 28, 2023
MAM vs. DAM: What’s the difference?
April 19, 2023
AI takes center stage in the future of contact centers
April 4, 2023
How Gen Z will shape the future of customer experience
March 16, 2023
How to efficiently measure customer loyalty
Dec. 1, 2022
VPN vs. zero trust vs. SDP: What’s the difference?
Oct. 20, 2022
Top 5 trends for the future of marketing
Sept. 30, 2022
4 real-world examples of zero-party data
July 20, 2022
The link between employee experience and customer experience
June 14, 2022
SecOps and cybersecurity basics for NetOps teams
March 24, 2022
Top 16 unified communications market blogs to follow
Jan. 24, 2022
The 3 types of chatbots for beginners and how to build them
Nov. 3, 2021
Beginner’s guide to essential chatbot best practices
Nov. 2, 2021
12 official practice questions for the CCNA 200-301 exam
June 30, 2021
How cloud-native networking will transform infrastructure
April 12, 2021
The role of network observability in distributed systems
April 12, 2021
Black network engineers juggle building networks, being seen
March 29, 2021
What to expect at Cisco Live 2021: Future of work, networks
March 19, 2021
Test your knowledge of socket programming in Python
March 10, 2021
Explore this ultimate socket programming guide for beginners
March 10, 2021
How to get started with socket programming for beginners
March 10, 2021
Get started with network penetration testing for beginners
Feb. 25, 2021
Advice on how to learn network penetration testing skills
Feb. 25, 2021
An overview of 3GPP 5G releases and what each one means
Feb. 4, 2021
How to understand networking and the internet for beginners
Jan. 28, 2021
How to learn networking fundamentals, from a software pro
Jan. 28, 2021
SolarWinds: Lessons learned for network management, monitoring
Jan. 22, 2021
VPN vs. VLAN: What’s the difference?
Jan. 13, 2021
What experts say to expect from 5G in 2021
Dec. 23, 2020
Top network attacks of 2020 that will influence the decade
Dec. 21, 2020
Advice for an effective network security strategy
Dec. 21, 2020
Test your network threats and attacks expertise in this quiz
Dec. 21, 2020
Network performance issues are IT pain point amid COVID-19
Dec. 8, 2020
A look inside the official Cisco DEVASC 200-901 guidebook
Nov. 20, 2020
Is Cisco DevNet worth it? Experts say yes, it’s the future
Nov. 20, 2020
7 practice questions for Cisco 200-901 DevNet Associate exam
Nov. 20, 2020
The role of SD-WAN templates before and during deployment
Oct. 30, 2020
Learn to onboard, provision devices in Cisco’s SD-WAN book
Oct. 30, 2020
6 practice questions for SD-WAN certification training
Oct. 30, 2020
The power and plights of female network engineers
Oct. 23, 2020
Teleworkers need enhanced home internet access in the US
Sept. 29, 2020
Telecommunications book highlights spectrum, fiber cabling
Sept. 11, 2020
Multimedia data and 5G drive network transformation
Sept. 11, 2020
5G for enterprises requires other tech to reap full benefits
Aug. 5, 2020
What IT pros can expect from 5G core network architecture
Aug. 5, 2020
5 edge computing basics you need to know
Aug. 3, 2020
Network security in 2020 highlights zero trust, SD-branch
July 29, 2020
5G enterprise market will overtake consumer cellular by 2036
July 27, 2020
Evolution of WLAN technology improves data rates, security
July 7, 2020
Future of wireless communications unifies 5G and Wi-Fi 6
July 7, 2020
Why network configuration templates are useful in automation
June 29, 2020
An automation-first approach enables network predictability
June 29, 2020
Edge computing and 5G bring the edge to remote workers
June 17, 2020
A glossary of home network basics for the networking novice
June 1, 2020
Top 5 VPN myths and misconceptions for IT organizations
May 21, 2020
Explore real-world edge computing examples for network teams
May 14, 2020
Edge computing book introduces edge laws and techniques
May 13, 2020
The true cost of network downtime for your business
May 4, 2020
Network automation book shares recipes for success
April 28, 2020
Network pros need NAPALM, Ansible network automation skills
April 28, 2020
SD-WAN, 5G remote work technologies enable future networks
April 22, 2020
A glossary of the VPN terminology you need to know
April 17, 2020
Zoom, Netflix discuss remote network management challenges
April 10, 2020
4 lasting effects of growing remote workforces on networks
March 24, 2020
Discover key OpenStack deployment methods for networks
March 20, 2020
Business culture is key in OpenStack network requirements
March 20, 2020
A roundup of the Cisco certification changes in 2020
March 5, 2020
Try 10 practice questions for the CCNP, CCIE ENCOR 350-401
Feb. 18, 2020
How Cisco certification changes alter CCNP and CCIE tracks
Feb. 18, 2020
Prepare for CCNP, CCIE ENCOR 350-401 with this guide preview
Feb. 18, 2020
A glossary of network terms for management and monitoring
Feb. 7, 2020
A look inside ‘CCNA 200-301 Official Cert Guide, Volume 2’
Jan. 30, 2020
Traditional, emerging topics unite in the new CCNA exam
Jan. 30, 2020
Future of networking technology relies on 5G, edge computing
Jan. 16, 2020
Wi-Fi 6 glossary of 12 important terms and phrases
Jan. 7, 2020
Decision-makers may prefer Wi-Fi over 5G in retail networks
Dec. 27, 2019
Test your knowledge of SD-WAN deployments and testing
Dec. 9, 2019
Test your cloud networking knowledge with these 10 questions
Nov. 26, 2019
3 challenges of edge computing, IoT network adoption
Nov. 20, 2019
SD-WAN explained in 15 key terms and phrases
Nov. 15, 2019
4 enterprise WAN challenges that 5G service could resolve
Nov. 7, 2019
Learn how to master network traffic analysis with Python
Nov. 1, 2019
How Python addresses security, network traffic analysis concerns
Oct. 30, 2019
Discover 5 key cloud networking basics for your organization
Oct. 22, 2019
3 potential multi-cloud challenges that could go unnoticed
Oct. 16, 2019
A glossary of key edge computing architecture terms
Oct. 8, 2019
Prepare for the CCNA 200-301 exam with this guide preview
Sept. 18, 2019
Cisco author says new CCNA exam undergoes largest change ever
Sept. 17, 2019
Learn how to get started with your networking career
Sept. 3, 2019
How SD-WAN security can boost your network security strategy
Aug. 29, 2019
What is data center networking, and how can you get started?
Aug. 23, 2019
The top 5 capabilities your edge infrastructure should have
Aug. 21, 2019
What are network firewalls? Test your network security IQ
Aug. 19, 2019
What is network automation, and what can it do for you?
July 30, 2019
Network teams spend more time than ever on network security issues
July 24, 2019
The 5 network security basics you need to know
July 17, 2019
How cloud network services affect transformation and security
July 10, 2019
A glossary of 10 essential network security terms
July 2, 2019
Follow trends and research to increase networking innovations
June 27, 2019
What is NetOps? Start with these 5 common questions
June 19, 2019
Explore 4 key areas of enterprise network transformation
June 14, 2019
Consider these 3 fundamentals of cloud architecture
June 10, 2019
The 5G future will spark an evolution of telecom networks, ISPs
June 5, 2019
What do you know about the history of Wi-Fi?
May 23, 2019
Test your wireless knowledge: What is 802.11ax?
May 17, 2019
A glossary for the terms and types of WAN technologies
May 9, 2019
Benefits of 5G to drive enterprise adoption regardless of provider
May 1, 2019
Specialized network engineer skills deemed unnecessary by 2020
April 29, 2019
Review the benefits of network performance monitoring strategies
April 18, 2019
What do you know about the history of mobile networks?
April 16, 2019
3 considerations that can spark modern networking innovations
April 9, 2019
How cloud network architecture can redesign the enterprise edge
April 3, 2019
A brief glossary of network service provider types
March 28, 2019
How modern WAN edge services can benefit your network
March 26, 2019
Automation connects 5G, Wi-Fi 6 and other networking trends
March 15, 2019
How much do you really know about intent-based networks?
March 8, 2019
Spokane venues up their game with new guest Wi-Fi network
March 5, 2019
3 developing 5G trends that differentiate it from 4G LTE
Feb. 26, 2019
What you need to know about intent-based networks
Feb. 20, 2019
A brief index of network configuration basics
Feb. 6, 2019
Do you know how to troubleshoot wireless connection problems?
Feb. 1, 2019
How Dartmouth College improved its campus-wide Wi-Fi
Jan. 21, 2019
Look back at top IT infrastructure spending trends of 2018
Jan. 17, 2019
Consider these 5 factors of DCI technology
Jan. 10, 2019
Get into the nitty-gritty of SD-WAN technology
Jan. 7, 2019
Seneca College brings its campus Wi-Fi back to school
Dec. 17, 2018
SolarWinds adds SDN monitoring to network management tools
Dec. 7, 2018
Getting started with 5G network planning
Dec. 3, 2018
What you need to know about network analytics software
Nov. 30, 2018
LiveAction updates LiveNX network management service
Nov. 16, 2018
How the right network automation tools can modernize your network
Nov. 8, 2018
Versa Networks integrates SD-WAN service with Azure Virtual WAN
Oct. 26, 2018
How SD-WAN services could improve application metrics
Oct. 19, 2018
SevOne and Versa Networks join forces for SD-WAN monitoring
Oct. 11, 2018

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160 articles by Michaela Goss