Scott Sachs is president of SJS Solutions, a consultancy that specializes in the development and deployment of contact center technology. He has more than 25 years of experience in leading and growing multi-site contact centers in different industries. Prior to SJS Solutions, he held senior management positions at Assurant Solutions and Comcast Cellular Communications.
Sachs has an MBA from Columbia University and a BS from the State University of New York at Albany. He's published numerous articles on contact center strategies and has led webinars/podcasts on other customer service topics.