Katherine Finnell
Senior Editor, Cybersecurity | LinkedInKatherine Finnell is an award-winning B2B technology journalist with more than a decade of experience covering the unified communications and collaboration (UCC) industry. As a senior editor of TechTarget's Enterprise Software group, she writes and edits content to help IT leaders make informed UCC buying decisions. Her topic coverage includes UCC strategy, security and governance, video conferencing, UC as a service, team collaboration, hybrid and remote work, contact center as a service and AI in UCC tools. Finnell holds a master's degree in print and multimedia journalism from Emerson College and a bachelor's degree in mediated communication from Stonehill College. Her work has won regional and national Azbee awards from the American Society of Business Publication Editors, and has been cited in industry literature, including Suddenly Hybrid: Managing the Modern Meeting. She can be reached at [email protected] or on LinkedIn.
20 articles by Katherine Finnell
-
Help desk deepfakes: Why CISOs must rethink verification
Oct. 23, 2026 -
Detroit Pistons’ cloud phone migration enables AI expansion
April 3, 2026 -
Rethinking UC security amid the rise of deepfake technology
March 30, 2026 -
Why IT leaders must prioritize hybrid work accessibility
March 24, 2026 -
RingCentral AIR Pro automates CX with agentic agents
March 18, 2026 -
Mitel elevates hybrid cloud control with Edge and WX
March 17, 2026 -
Zoom integrates agentic AI across platform portfolio
March 16, 2026 -
Agentforce Contact Center brings native CCaaS to Salesforce
March 12, 2026 -
Enterprise Connect 2026 brings AI from hype to reality
March 4, 2026 -
5 remote work communication challenges and how to fix them
Feb. 10, 2026 -
UC user adoption training must evolve for hybrid work
Feb. 6, 2026 -
Hybrid meeting hardware tackles equity challenges
Jan. 26, 2026 -
Microsoft bets on human-agent team collaboration
Nov. 26, 2025 -
Cisco embeds agentic AI across customer journey
Nov. 12, 2025 -
MLB, Shield Companies boost engagement with Zoom CX
Oct. 2, 2025 -
Test your knowledge of E911 compliance requirements
Sept. 5, 2025 -
UCaaS vs. CCaaS vs. CPaaS: What’s the difference?
May 6, 2025 -
Creating equity for women in communications and technology
April 1, 2024 -
Enterprise Connect 2024 brings AI reality check
March 22, 2024 -
Ensuring collaboration tool compliance and governance
Nov. 16, 2023