8 of the top employee experience platforms
In addition to initiatives such as culture changes, CHROs can improve their company's employee experience by implementing some tech tools. Learn about some of the platform options.
A positive employee experience is crucial for retaining workers. Numerous tools can enhance this experience by improving communication, streamlining HR platform use, providing learning opportunities and managing popular benefits such as employee rewards.
Workers who have a good employee experience are 68% less likely to seek another position, according to SHRM's report titled "The Case for Employee Experience." While initiatives such as culture changes can help improve a company's employee experience, CHROs implementing new tech tools can make the experience more positive as well.
The following alphabetical list of platforms that can help improve employee experience was compiled using information from Gartner, G2, Forrester, vendor websites and the author's personal experience.
1. Assembly
Assembly is a peer-to-peer recognition and employee rewards platform. Offering employee rewards could improve employee experience, as 83% of respondents said that receiving rewards will increase their productivity and company loyalty, according to the BHN Rewards "2022 Employee Incentives Report."
Users say that Assembly is relatively simple to configure and deploy. The platform, which was acquired by Quantum Workplace earlier this year, includes a rewards program, supports the creation of internal communications about company culture and can be integrated with many third-party systems.
Pros. The platform could be a good fit for SMBs that need an affordable system and can integrate with other popular office tools.
Cons. The platform doesn't have as many features as some other vendors, and it offers fewer rewards program options.
2. Google Suite
Google Suite is a comprehensive collection of tools designed for work-related tasks, including Docs and Sheets. Using a single family of tools can help reduce the learning curve, making it easier for users to move between applications.
Pros. Google Suite is an integrated platform that's relatively simple to use.
Cons. The functionality is more limited than some competitors, and keeping track of files can be challenging for some users.
3. HiBob
The HiBob HRIS could help improve employee experience because users say it has an appealing UI and is easy to navigate.
The system includes HR, payroll and financial planning modules and is designed to support a global workforce. It includes AI features as well.
Pros. HiBob provides an unusually large breadth of functionality for a single vendor.
Cons. The vendor supports payroll directly in the U.S. and the U.K. but uses a third party for other countries, which some companies might find a disadvantage. Benefits administration is focused on the U.S. market, and some modules, such as recruitment, require additional build-out.
4. Lattice
Lattice is a performance management platform that provides employee feedback throughout the year, which could help improve employee experience. Workers were more likely to "strongly agree" that they are inspired to deliver great work when their supervisor gives daily feedback instead of once a year, according to Gallup.
The platform includes features for 1:1 meetings, performance reviews, 360 feedback and employee engagement surveys. Its AI tool can summarize feedback for an employee from multiple sources and recommend phrasing for a manager's employee review.
The system also supports compensation planning and employee development.
Pros. Users say the UI is fairly intuitive.
Cons. The system is more expensive than some of its competitors.
5. Microsoft Office 365
Like Google Suite, this collection of applications could improve digital employee experience because users won't need to switch between systems.
The Microsoft suite of applications includes Word, Outlook and Teams and offers AI functionality, such as type-ahead and auto-correct for composing text.
Pros. The suite's offerings are fairly comprehensive, and users will likely find it easy to learn the basics.
Cons. Microsoft Office 365 is one of the more expensive office suites available, and there are no free options for the software.
6. Slack
Slack is an instant messaging app that enables employees to communicate through text in real time. Enterprise chat tools are the most used communication method among employees, according to the "2025 Employee Communications Report" by Gallagher, a leading HR consulting firm.
Slack also supports live phone or video calls, group creation, file attachments and integration with many other applications.
Pros. Users say the application is easy to navigate.
Cons. Some users find the app's frequent notifications frustrating.
7. SuccessFactors
SuccessFactors provides a wide range of HR functionality, including learning management system modules. LMS capabilities can help improve a company's employee experience, as 67% of companies that LinkedIn called "career development champions" said they were "confident in [their] organization's ability to retain qualified talent," according to a LinkedIn survey.
Other SuccessFactors modules include recruiting and succession planning.
Pros. SuccessFactors is configurable and enables global companies to use one HR system for multiple countries.
Cons. The price is higher than that of some competitors, and some users find the system difficult to learn.
8. Zendesk
Zendesk is one of the more popular IT ticketing systems because of its customizable features. Customers can modify workflows and integrating the system with other internal applications could make it easier for employees to log, track and update tickets, which could help improve employee experience.
Pros. The system includes live chat options, and the omnichannel support capabilities let users submit requests via multiple communication methods, including email and phone calls.
Cons. The system could be overly complex for smaller companies, and it is more expensive than some of its competitors. Zendesk also requires third-party applications for some functionality.
These tools all help minimize friction in daily work and enhance productivity and employee satisfaction, whether through integrated tools, intuitive interfaces or automated processes. Organizations should select a platform that best addresses their primary gaps in employee experience and create a more engaged and motivated workforce.
Eric St-Jean is an independent consultant with a particular focus on HR technology, project management and Microsoft Excel training and automation. He writes about numerous business and technology areas.
