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07 Oct 2026
Webex Dialog targets long-tail customer relationships with AI
Webex Dialog pushes agentic AI beyond individual service interactions, raising questions for CIOs about customer context, orchestration and governance.
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07 Oct 2026
Scaling AI puts enterprise architecture to the test
New research finds only 13% of organizations with implemented AI have scaled fully as planned, putting architecture and modernization decisions under scrutiny.
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07 Oct 2026
When is AI work really done? CIOs need a clearer finish line
AI can finish a task while the business result remains unfinished. CIOs must define what "done" means to measure AI's true productivity, cost and value.