TechTarget News
News from TechTarget's global network of independent journalists. Stay current with the latest news stories. Browse thousands of articles covering hundreds of focused tech and business topics available on TechTarget's platform.Latest News
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27 Feb 2026
News brief: Attackers gain speed in cybersecurity race
By Staff reportCheck out the latest security news from the Informa TechTarget team
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27 Feb 2026
Harness Artifact Registry strengthens supply chain governance
By Beth PariseauHarness makes its artifact registry generally available beyond early preview customers, with a security twist that could challenge established players such as JFrog.
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26 Feb 2026
ServiceNow touts AI governance for its Autonomous Workforce
By Beth PariseauAs an enterprise trust gap persists for autonomous AI agents, ServiceNow pledges strong platform controls for a new set of specialist agents, beginning with the L1 service desk.
- Latest news from around the world
Desktop and Mobile News from the past 365 days
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27 Feb 2026
UK direct-to-device satellite connectivity takes off with Virgin Media O2
By Joe O’HalloranLeading UK mobile operator switches on pace comms service in a move to make UK the first country in Europe to go live with direct-to-cell satellite mobile data connectivity
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27 Feb 2026
NTT Data, Ericsson team to scale private 5G, physical AI for enterprises
By Joe O’HalloranGlobal comms tech provider forges global partnership with business and technology services firm to establish 5G as the foundational operating layer for enterprise AI, looking to scale AI-driven operations securely and consistently
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27 Feb 2026
Connectivity, AI drive fleet safety, productivity and decision-making
By Joe O’HalloranReport into state of fleet technology across US reveals three key priorities for the year: increasing productivity, reducing costs and enhancing driver safety – with AI and connected technology serving as engines behind all three
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27 Feb 2026
UK has laid track for open banking, but failed to run trains
By Karl FlindersThe UK risks losing its fintech leadership, with open banking progress slow, as countries such as the UAE and India advance rapidly
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26 Feb 2026
Gartner: Memory price hikes set to hit PC market growth
By Simon QuickeAnalyst forecast links expected surge in DRAM and SSD costs to a likely decline in hardware shipments
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26 Feb 2026
Firecell, CloudRAN.AI collaborate to cut cost and complexity of private 5G
By Joe O’HalloranHot on the heels of the Accelleran merger, purpose-built private 5G connectivity company unveils radio portfolio integration to give system integrators faster, more affordable deployment route across industrial, enterprise sites
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25 Feb 2026
Docomo, Keio University claim 5G robot teleoperation first
By Joe O’HalloranJapan's leading mobile operator and global research institute for haptics announce what they call world's first stable, high-fidelity robot via commercial 5G using low-latency slicing.
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25 Feb 2026
Nokia, AWS demo agentic AI network slicing with Du, Orange
By Joe O’Halloran‘Industry-first’ intent-based 5G-Advanced slicing with agentic AI to offer providers with premium network slicing services that respond to real-world situations and enable autonomous intelligence
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25 Feb 2026
Alcatel-Lucent looks to make Wi-Fi 7 affordable for everyday connectivity
By Joe O’HalloranEnterprise networking and communication services provider offers entry-level access point based on latest wireless standard to deliver advanced wireless capabilities at a cost-effective price
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25 Feb 2026
Alcatel-Lucent looks to make Wi-Fi 7 affordable for everyday connectivity
By Joe O’HalloranEnterprise networking and communication services provider offers entry-level access point based on latest wireless standard to deliver advanced wireless capabilities at a cost-effective price
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24 Feb 2026
NUHS and GSMA Foundry team up on 5G and AI in healthcare
By Aaron TanSingapore’s National University Health System is working with GSMA Foundry, Ericsson and Singtel to drive the use of 5G-enabled robotics, ambient AI and holographic surgery in healthcare
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24 Feb 2026
Aeris, Verizon Business aim to simplify global IoT expansion
By Joe O’HalloranWireless IoT provider announces inbound internet of things connectivity relationship with US operator to simplify how multinational enterprises deploy and manage IoT at scale
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24 Feb 2026
In-orbit test of Atlas-1 laser terminals sees 100x comms speed gains
By Joe O’HalloranIndustry first test of compact and energy-efficient satellite laser terminals in orbit to pave way for more secure, high-bandwidth and affordable space-to-Earth communication for small satellite operators
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24 Feb 2026
Print spotlight falls on higher-end opportunities
By Simon QuickeKyocera, Xerox and Canon update partners on strategies, products and extending relationships
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24 Feb 2026
AIDA Cruises fleet sets sail with OpenRoaming for Wi-Fi connectivity
By Joe O’HalloranGlobal wireless ecosystem consortium deploys technology for cruise ship operator with Wi-Fi for all passengers and staff, as well as 24/7 cruise operations, safety, guest services and entertainment
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23 Feb 2026
SK Telecom outlines mid- to long-term 6G network evolution
By Joe O’HalloranA paper on 6G development by South Korean operator highlights direction of infrastructure in the AI era, with vision rooted in fundamental network values such as security, stability and quality
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23 Feb 2026
Improved UK mobile could add £6.6bn to economy
By Joe O’HalloranResearch finds improved mobile connectivity could deliver massive annual boost to UK economy by enabling tens of thousands of new businesses
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20 Feb 2026
WBA publishes initial guidance on artificial intelligence and machine learning for intelligent Wi-Fi
By Joe O’HalloranReport from wireless connectivity trade body outlines frameworks and priorities needed to scale intelligent Wi-Fi through artificial intelligence and machine learning without industry fragmentation
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20 Feb 2026
Telefónica accelerates its transformation to autonomous networks
By Joe O’HalloranSpain-based global telco reveals progress made in Autonomous Network Journey programme, closing last year with 12 Level 4 use cases driven by the joint work of Spain, Brazil and Germany
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19 Feb 2026
PromptSpy Android malware may exploit Gemini AI
By Alex ScroxtonA newly uncovered malware targeting the Android operating system seems to exploit Google’s Gemini GenAI tool to help it maintain persistence
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19 Feb 2026
Artificial intelligence drives autonomous networks, customer service gains
By Joe O’HalloranSurvey from AI tech leader reveals growing advances of AI in telecoms, underscoring strong AI adoption, impact and investment in the industry
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19 Feb 2026
European politicians amplify disinformation about UN rapporteur
By Sebastian Klovig SkeltonGovernment officials from the US and Europe have condemned UN special rapporteur Francesca Albanese for remarks about Israel she never made, based on a truncated clip circulating online that takes her statements out of context
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19 Feb 2026
Ericsson strikes Microsoft, AWS deals for enterprise 5G
By Joe O’HalloranComms tech provider opens Yokohama-based research facility and enters collaborations to make connected PCs easier to deploy and manage remotely as well as boost agentic network operations
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18 Feb 2026
Global 5G standalone dynamic shifts from coverage to capability
By Joe O’HalloranAnnual study of 5G SA market reveals coverage gap between major economic blocs narrowing by the end of 2025, but with growing signs of more consequential signs of divergent spectrum strategies, investment depth and network optimisation
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18 Feb 2026
HP bets on edge AI and regional investment to power Middle East enterprise transformation
By Andrea BenitoErtug Ayik, managing director for Middle East and Africa at HP Inc, outlines how on-device artificial intelligence, embedded security and a partner-first model are positioning the company at the heart of MENA’s digital transformation
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17 Feb 2026
Silverstone takes mobile connectivity to full throttle
By Joe O’HalloranPermanent 5G connectivity for fans, race teams and broadcasters comes to the home of British motorsport in major network upgrade from neutral host and private network provider
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17 Feb 2026
Rakuten Mobile proposal selected for Jaxa space strategy
By Joe O’HalloranMobile comms provider and University of Tokyo has secured up to £53m in funding from Japan’s national aerospace agency for an R&D project into AI-based next-gen satellite communications
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17 Feb 2026
Government pumps £20m into using tech to fight addiction
Funding grants from Innovate UK will be used for medical technologies and digital tools such as artificial intelligence and wearables to reduce substance misuse and addiction
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16 Feb 2026
Myriota introduces satellite-based scalable global asset tracking
By Joe O’HalloranGlobal provider of satellite IoT connectivity unveils long-life asset tracker designed to deliver reliable global visibility beyond the reach of traditional cellular networks and overcome traditional barriers
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13 Feb 2026
Direct-to-device connectivity set to underpin next generation of industrial IoT
By Joe O’HalloranResearch from satellite comms firm finds D2D connectivity will underpin the next generation of industrial internet of things, with almost all IoT decision-makers set to adopt the technology in the next 18 months
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13 Feb 2026
UK government calls for review into mobile market
By Joe O’HalloranUK government creates programme to anticipate how the mobile market, and technologies that underpin it, will evolve over the next decade
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13 Feb 2026
UK leads the way with refurbished PC sales
By Simon QuickeResearch from Context indicates the appetite for second-life devices is continuing to grow across Europe
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12 Feb 2026
European Commission: TikTok’s addictive design breaches EU law
By Adele Zeynep WaltonIn a preliminary ruling, European Commission says TikTok’s additive design features are in breach of laws designed to create safer digital spaces
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11 Feb 2026
Cisco shapes up for delivery of critical infrastructure in the AI era
By Joe O’HalloranAnnual European expo reveals what IT and networking behemoth claims will be a leap forward in AI adoption, with new products encompassing switches, optics, agentic operations and SASE
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10 Feb 2026
Apple and Google pledge to improve app fairness
By Brian McKennaThe CMA is seeking views on Apple and Google’s commitments to ensure fair app store practices to stoke the UK’s app economy, fintech and improve developer confidence
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06 Feb 2026
Private LTE/5G networks reached 6,500 deployments in 2025
By Joe O’HalloranAnalysis of private 5G market finds steadily growing market that is increasingly driven by organic demand from end users, with WAN and enterprise segments of near equal worth
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06 Feb 2026
Virgin Media O2 accelerates automation across mobile network
By Joe O’HalloranUK telco teams with cloud-first tech modernisation firm to deploy AI-driven automation technology to minimise downtime across mobile network, resolve issues faster and anticipating faults before escalation
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05 Feb 2026
Hyundai Motor Group and Vodafone IoT deploy connected cars across MENA region
By Joe O’HalloranInternet of things division of leading European telco partners with Korean motor giant to power connected cars in five countries across the Middle East, claiming reliable and secure in-car connectivity that is fully compliant with regional laws
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05 Feb 2026
ISE 2026: Maxhub unveils partnerships, products to enrich unified collaboration
By Joe O’HalloranProvider of integrated commercial display and unified communications takes advantage of enterprise AV expo to announce further collaborations with tech leaders to create enhanced multimedia experiences
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05 Feb 2026
Channel will have to navigate through PC price rises
By Simon QuickeShortages and increasing component costs for PCs will affect the products the channel can offer and the costs that customers have to pay
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05 Feb 2026
Telna launches $100m travel eSIM growth fund
By Joe O’HalloranTelna unveils investment fund to provide minority capital investment for eSIM startups, the first of which focuses on MVNOs and travel apps
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03 Feb 2026
Broadcom claims enterprise Wi-Fi 8 first
By Joe O’HalloranUnified, wireless-first architecture based on latest wireless standard designed to address rising demand for hybrid work, and deliver performance, efficiency and security for next-gen enterprise networking
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03 Feb 2026
Circular IT player Reconome looks to bridge digital divide
By Simon QuickeFirm reveals plan to tackle the digital divide by getting thousands of devices into the hands of people who are disconnected from online services
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03 Feb 2026
5G and Wi-Fi battle for dominance in APAC
By Aaron TanAnalysis from Opensignal reveals that the Asia-Pacific region is no longer converging on a single connectivity model, with some markets pivoting to Wi-Fi while others double down on mobile
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03 Feb 2026
EE, Three claim UK’s best mobile internet performance in 2025
By Joe O’HalloranAnalysis of mobile internet connection data in the UK shows traditional market dominance by BT-owned mobile company challenged by new rival set for infrastructure boost after recent merger
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02 Feb 2026
Vodafone IoT, Skylo bring NTN NB-IoT connectivity to global users
By Joe O’HalloranIn a ‘notable’ step in enabling the next wave of internet of things solutions, the IoT division of telco teams with non-terrestrial network provider to deliver satellite-based narrowband connectivity
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28 Jan 2026
Platforms must adapt to IoT demand to support eSim growth
By Joe O’HalloranResearch on embedded subscriber identity module markets reveal rapid growth and shifting consumer attitudes, with sustained growth especially in internet of things use cases
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27 Jan 2026
GSMA transforms Formula E circuit into 5G testbed
By Joe O’HalloranGlobal mobile trade association highlights initiative showcasing how mobile connectivity performs in real-world, high-pressure environments
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27 Jan 2026
Saudi Arabia ordered to pay £3m to UK dissident targeted with Pegasus spyware
By Bill GoodwinA court has found that the Kingdom of Saudi Arabia subjected a London-based human rights activist to abuse and physical violence after infecting his phone with Pegasus spyware
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27 Jan 2026
Public safety broadband spending to exceed $6bn by 2028
By Joe O’HalloranPositive outlook of safety connectivity coincides with ‘meaningful’ progress in addressing challenge of direct mode/device-to-device comms, bridging last major hurdle in the transition from LMR systems to 3GPP
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26 Jan 2026
Spanish court acquits suspects denied access to ‘raw’ Sky ECC intercepts in landmark decision
By Bill GoodwinProsecutors have been told they cannot rely on intercept evidence from the Sky ECC encrypted phone network in the absence of other evidence, unless they disclose the raw intercept data to defendants in decision that could have a significant impact on future prosecutions
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22 Jan 2026
Airbus, Keysight collaborate on sovereign, standardised 5G NTN
By Joe O’HalloranDesign, emulation and test services firm embarks on partnership with aerospace manufacturer giant to explore how 5G non-terrestrial networks can operate from low Earth orbit while remaining interoperable with terrestrial networks
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22 Jan 2026
Vodafone, Netcompany aim to deliver global travel eSIM at scale
By Joe O’HalloranTelco teams with IT systems provider to launch embedded subscriber identity module platform offering borderless connectivity for global travellers
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22 Jan 2026
ESA invests in Swissto12 to accelerate European spacecom sovereignty
By Joe O’HalloranEuropean Space Agency member states commit funding towards advanced satellite systems and RF products provider in partnership project supporting development and industrialisation of spacecraft
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22 Jan 2026
Dell Technologies Forum Dubai highlights AI as the next great economic accelerator
By Andrea BenitoAt its flagship regional event, Dell Technologies set out how AI leadership, data readiness and skills development are shaping digital transformation across the UAE and the wider Middle East
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22 Jan 2026
UK government begins trials of digital driving licence
By Bryan GlickThe digital version of the physical driving licence will be made available through an app-based digital wallet, with testing underway before wider roll-out later this year
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22 Jan 2026
Wireless Broadband Alliance looks to boost enterprise private 5G security
By Joe O’HalloranGlobal wireless communications association report outlines unified security framework and guidelines to help enterprises integrate private 5G into existing IT
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20 Jan 2026
Three Sweden launches commercial 5G SA network
By Joe O’HalloranLeading Swedish operator implements end-to-end 5G standalone network with focus on enterprises in urban areas and the fixed wireless access broadband market
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20 Jan 2026
Sharp outlines channel vision at Inspire
By Sarah AryanpurVendor uses Lisbon event to outline where it views growth coming from and how it can support its partner base
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20 Jan 2026
Swedish government software developer counters poor health apps claim
By Mark BallardAs national election season approaches, political opponents of Sweden’s lead coalition party make hay of survey that claims unsatisfactory health apps deter doctor visits
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19 Jan 2026
Volvo EX60 hits accelerator on in-vehicle connectivity and AI
By Joe O’HalloranAuto maker unveils comms, infotainment and artificial intelligence in all-electric vehicle, including system on a chip said to deliver the highest level of processing power found in its cars to date
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19 Jan 2026
EasyJet mobile network takes off with BT
By Joe O’HalloranLeading UK airline taps country’s leading comms provider to help connect thousands of crew, aircraft and airports across operations spanning 35 countries and over 150 airports in Europe
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15 Jan 2026
Chelsea shoots for enhanced mobile connectivity in and around Stamford Bridge
By Joe O’HalloranLeading English football club upgrades mobile network in and around home stadium to deliver enhanced connectivity for fans attending matches and events, based on new and upgraded small cells
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14 Jan 2026
Bath Rugby scrums down with 5G private network
By Joe O’HalloranTelecoms equipment supplier looks to address current performance challenges of legacy Wi-Fi and congested public mobile networks in sports and entertainment venues with dedicated cellular network
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14 Jan 2026
London’s Tube network extends 4G/5G connectivity
By Joe O’HalloranLondon Underground reveals more progress on introducing high-speed mobile coverage across the Tube network, with stations including Euston Square, Cannon Street and Battersea Power Station now gaining coverage, with more to go live soon
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13 Jan 2026
Samsung claims virtualised RAN first, accelerating AI-native, 6G-ready nets
By Joe O’HalloranCE giant Samsung completes commercial call using its own vRAN solution powered by Intel Xeon 6700P-B processor series with up to 72 cores, on a Tier 1 US mobile operator’s live network
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13 Jan 2026
Motive accelerates Edge AI safety for automotive operations
By Joe O’HalloranCommercial vehicle AI dash cam said to be able to deliver three times more AI processing power, stereo vision and hands-free two-way communication in an all-in-one device
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13 Jan 2026
UK open banking is eight years old and ready to grow into the wider economy
By Karl FlindersThe next phase of open banking will have a greater impact as it morphs into cross-sector open finance
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13 Jan 2026
Samsung, Keysight validate satellite-to-satellite, direct-to-cell 5G mobility
By Joe O’HalloranTechnology design, emulation and test services firm collaborates with CE and comms tech giant to validate 3GPP Release 19 non-terrestrial networks band as industry moves towards direct-to-cell satellite services
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12 Jan 2026
Eutelsat extends Airbus contract for further low Earth orbit OneWeb satellites
By Joe O’HalloranSatcoms constellation provider orders further 340 craft from space technology manufacturer to offer global connectivity services from LEO locations
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12 Jan 2026
UK regains second spot in global fintech investment ranking
By Karl FlindersGlobal fintech investment was up 21% and the UK retook second spot in the market ranking for the full year 2025
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12 Jan 2026
Where the channel is going in 2026
By Simon QuickeIt’s a good time to look deep into the crystal ball and pull out some ideas of what could happen over the next 12 months
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09 Jan 2026
Ofcom sets out plans for mobile, Wi-Fi to share upper 6 GHz spectrum band
By Joe O’HalloranIn an aim to provide a boost for the country’s economy, UK comms regulator Ofcom reveals proposals for mobile and Wi-Fi to share some of the same airwaves
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09 Jan 2026
Hutchison Ports completes private 5G network at UK hub
By Joe O’HalloranHutchison Ports taps into global mobile network to support autonomous trucks and future digital innovation
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09 Jan 2026
Context: AI-enabled notebook prices tumble
By Simon QuickeAverage sale prices across Europe have decreased, making the technology a more attractive proposition for users
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09 Jan 2026
Volkswagen looks to deliver advanced infotainment and connectivity capabilities
By Joe O’HalloranGlobal auto manufacturer unveils primary tech provider for the launch of its zonal software-defined vehicle architecture, providing high-performance system-on-chips for infotainment capabilities starting in 2027
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08 Jan 2026
CES 2026: NXP looks to unlock potential of AI-powered vehicles
By Joe O’HalloranSemiconductor firm launches chip to transform vehicles into intelligent edge devices by centralising software and data across all vehicle domains, solving complexity and unlocking AI-powered vehicle capabilities
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07 Jan 2026
CES 2026: Sony Honda Mobility drives out Afeela SDV prototype
By Joe O’HalloranJapanese joint venture mobility tech company advances vision of mobility as a creative entertainment space
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07 Jan 2026
CES 2026: Rubber hits the road for Qualcomm automotive
By Joe O’HalloranMobile tech leader uses CES to outline advances in automotive through key collaborations with Chinese startup technology company, IT behemoth and manufacturing group to boost, ADAS, IVI and AI compute
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02 Jan 2026
Acer: Channel can help drive greater AI PC adoption
By Simon QuickeWhile large numbers of PC devices have been sold, partners are key to helping users benefit from artificial intelligence
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31 Dec 2025
2025 review: Channel stories of the year
By Simon QuickeA look back over the stories that generated headlines over the past 12 months
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30 Dec 2025
Top 10 government IT stories of 2025
By Lis EvenstadThe past 12 months has seen a number of significant milestones in digital government. Here are Computer Weekly’s top 10 government IT stories of 2025
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29 Dec 2025
Top 10 NHS IT stories of 2025
By Lis EvenstadA new digital strategy, funding boosts and struggles to keep the lights on: here are Computer Weekly’s top NHS IT stories in 2025
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23 Dec 2025
UK government further expands rural 4G coverage through SRN
By Joe O’HalloranOver 100 mobile masts have been upgraded across rural Wales, Scotland and England, delivering 4G coverage from all mobile network operators for the first time as part of an ongoing development scheme
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23 Dec 2025
Aftermarket car telematics arena drives past 90 million subscriptions
By Joe O’HalloranStudy of aftermarket car telematics finds growing value in technology for application areas including stolen vehicle tracking and recovery, vehicle diagnostics, Wi-Fi hotspots, convenience applications and usage-based insurance
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23 Dec 2025
Top 10 telecoms stories of 2025
By Joe O’HalloranThe telecoms market has delivered a wave of innovation over the course of the past 12 months, but in 2025 the sector shifted focus with eyes very much on the skies. Find out more in Computer Weekly’s top 10 telecoms stories of 2025
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23 Dec 2025
Top 10 end user computing stories of 2025
By Cliff SaranThe past year was dominated by news of Microsoft ending support for Windows 10, as well as the growing emergence of AI-capable PCs. Computer Weekly looks back at the top 10 end user computing stories of 2025
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19 Dec 2025
Kodiak AI looks to transform trucking with autonomous tech, IoT connectivity
By Joe O’Halloran5G telematics and ThingSpace IoT management services enable autonomous vehicle technology operating model and manage massive amounts of data generated from its driverless trucks
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19 Dec 2025
UK mobile improves but digital divides persist
By Joe O’HalloranMobile network analyst finds UK-wide median mobile download speed rose 15% year-on-year to 63.03Mbps in 2025, while upload speeds improved from 7.80 to 8.21Mbps
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18 Dec 2025
Virgin Media O2 reveals record-breaking year of UK data use
By Joe O’HalloranUK operator releases data exploring how British people lived online in 2025, finding record-levels of data consumption including a rise in both broadband usage and mobile traffic
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16 Dec 2025
Port of Tyne charts successful course with private 5G
By Joe O’HalloranOne of the UK’s most dynamic and key deep-sea gateways reports strong operational gains after several years using private 5G across its 620-acre estate using sensor-driven processes
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16 Dec 2025
Abra launches in-flight connectivity through SES multi-orbit craft
By Joe O’HalloranLatin American airline strikes deal to be leading provider of satellite-powered broadband inflight service in region
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16 Dec 2025
2025 a ‘transformative year’ for private connectivity
By Joe O’HalloranResearch finds standalone private 5G networks well-positioned to become predominant wireless connectivity medium for Industry 4.0 applications in manufacturing and process industries, as well as critical communications
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16 Dec 2025
Keysight and KT SAT claim satellite first with GEO to LEO link
Keysight Technologies and KT SAT complete successful handover from a live GEO connection to an emulated LEO link, creating a dependable way to study real NTN behaviour before constellations are deployed
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15 Dec 2025
GMV advances satellite navigation to boost autonomous transport and logistics
By Joe O’HalloranUK technology business group looks to advance resilient satellite navigation with new beamforming capability and resilient C-band navigation capabilities, improving performance in challenging and interference-prone environments
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15 Dec 2025
Starlink broadband skyrockets as internet gets fundamentally rewired
By Joe O’HalloranResearch from leading connectivity cloud company finds several internet milestones throughout the year
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12 Dec 2025
US nears universal adoption as North America leads 5G
By Joe O’HalloranStudy finds over 99% 5G penetration in US, almost three times more than global average, with global 5G connections reaching 2.8 billion and global cellular IoT subscriptions surpassing four billion
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12 Dec 2025
ESA promises smarter flights for ITA Airways through sat comms
By Joe O’HalloranItalian airline deploys comms system designed to enable digital, real-time connectivity and offload current ground systems for air traffic management, showing how satellites can complement terrestrial infrastructure
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12 Dec 2025
Three in five businesses more confident in Wi-Fi investment
By Joe O’HalloranResearch finds 60% of businesses see converged Wi-Fi and 5G as key to enterprise flexibility, with 38% planning to roll out Wi-Fi 7 in 2025/2026, while 65% say 6 GHz availability is important to their Wi-Fi business
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12 Dec 2025
Consumers trade up smartphones for AI
By Joe O’HalloranQuarterly study of US mobile trade-in arena finds 46% growth year-on-year driven by accelerated adoption of AI-enabled devices and expansion of the secondary market, with the third consecutive record-breaking quarter for revenues
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11 Dec 2025
Interview: Art Hu, global CIO, Lenovo
By Mark SamuelsThe IT chief at the PC, servers and storage supplier is using his experience of rolling out tech internally to boost the growing services ambitions of the Chinese tech giant