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19 Aug 2025
AI agents evolve how automated customer service works
Thrive, a managed services provider, discusses real-world applications of AI agents for customer service.
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19 Aug 2025
Medicare Advantage member satisfaction declines as trust wanes
A lack of trust and increased confusion amid policy shifts have contributed to a decline in Medicare Advantage member satisfaction, new J.D. Power data shows.
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19 Aug 2025
Novo's $499 self-pay Ozempic bypasses payers, curbs compounders
Novo Nordisk's $499 self-pay program bypasses traditional payers to provide direct access to FDA-approved Ozempic and curb the uptake of unapproved compounded versions.