Contributors to Customer Experience

Current Contributors

  • Joel Abbott

    XRM Consultant (UK) Ltd

    Joel Abbott is a solutions architect with over 25 years of IT experience, with specific expertise in Microsoft products.

  • Esther Ajao

    News Writer

    Esther Ajao is eager to take on the world of AI as a news writer at TechTarget. In the past, she has written for the 'New York Daily News' and Bklyner.

  • Sarah Amsler

    Senior Managing Editor

    Sarah Amsler is a managing editor for the Learning Content team.

  • Rahul Awati

    Rahul Awati is a PMP-certified project manager with IT infrastructure experience spanning storage, compute and enterprise networking.

  • Nick Barney

    Technology Writer

    Nick Barney is a technology writer for WhatIs.com. Barney joined TechTarget after writing and editing for journals, news sites and technology companies.

  • Stephen J. Bigelow

    Senior Technology Editor

    Stephen J. Bigelow, senior technology editor in the Data Center and Virtualization media group, has more than 20 years of technical writing experience in the PC/technology industry.

  • Jacqueline Biscobing

    Senior Managing Editor, News

    Jacqueline Biscobing is senior managing editor of TechTarget's News Team.

  • Geoffrey Bock

    Bock & Company

    Geoffrey Bock is principal of Bock & Company and advises organizations on content technologies and the future of business in the digital age.

  • Jonathan Bordoli

    Jonathan Bordoli is an experienced technical project manager and solution architect.

  • Bridget Botelho

    Editorial Director, News

    Bridget Botelho joined TechTarget as a reporter in 2007 and has covered a variety of technologies and IT industry trends.

  • Christine Campbell

    The Alpha Content Company

    Christine Campbell is a freelance writer specializing in business and B2B technology.

  • Ericka Chickowski

    Ericka Chickowski specializes in coverage of information technology and business innovation.

  • Reda Chouffani

    Biz Technology Solutions

    As a Healthcare Informatics consultant, cloud expert and a business intelligence architect, Reda Chouffani helps enterprise clients make the best use of technology to streamline operations and improve productivity. Chouffani runs the consulting practice he co-founded, Biz Technology Solutions Inc, and works closely with key accounts.

  • TechTarget Contributor

    Every day, millions of technology professionals rely on TechTarget’s network of sites to consume news analysis; read useful tutorials, how-tos and tips; and consume in-depth features and vendor product comparisons.

  • Ava DePasquale

    Ava DePasquale is a freelance content writer. She holds a bachelor's degree in professional writing from Fitchburg State University.

  • McGraw Hill Education

    McGraw Hill Education empowers students, educators and lifelong learners to achieve their goals.

  • Pearson Education

    Pearson products are designed to support and advance career development for professionals.

  • David Essex

    Industry Editor

    David Essex is an industry editor in the Enterprise Software and Services Media Group at TechTarget.

  • Laura Fitzgibbons

    Laura Fitzgibbons is a research writer, technical writer and technical illustrator specializing in science and technology content.

  • Don Fluckinger

    Senior News Writer

    Senior News Writer Don Fluckinger covers customer experience technologies for TechTarget Editorial.

  • Andrew Froehlich

    West Gate Networks

    Andrew Froehlich has been involved in enterprise IT for over 15 years. His primary focus has been in Cisco wired - wireless - voice network design, implementation and support as well as network security.

  • Robin Gareiss

    Metrigy

    Robin Gareiss is CEO and principal analyst at Metrigy, which conducts research and advises enterprises and technology providers.

  • Alexander S. Gillis

    Technical Writer and Editor

    Alexander S. Gillis is an assistant technical writer and editor in the WhatIs group at TechTarget.

  • Michaela Goss

    Senior Site Editor

    Michaela Goss is the senior site editor for SearchContentManagement and SearchCustomerExperience.

  • Jessica Groopman

    Kaleido Insights

    Jessica Groopman is an industry analyst and founding partner at Kaleido Insights.

  • Laurence Hart

    CGI Federal

    Laurence Hart is an information professional with over 20 years of experience. He is a director of consulting services at CGI Federal.

  • Cameron Hashemi-Pour

    Site Editor

    Coming from a background of technical editing and writing, Cameron Hashemi-Pour currently works as Site Editor for SearchEnterpriseAI.

  • Kim Hefner

    Managing Editor

    Kim is a managing editor in TechTarget's Editorial Business Initiatives Group.

  • Kaitlin Herbert

    Content writer

    Kaitlin Herbert is a former managing editor for WhatIs.com at TechTarget.

  • Makenzie Holland

    Senior News Writer

    Makenzie Holland is a senior news writer covering big tech and federal regulation.

  • Matt James

    Matt James is a tenure IT professional with experience working for global and local brands across corporate and nonprofit organizations.

  • Ron Karjian

    Industry Editor

    Ron Karjian is Industry Editor and writer on business analytics, artificial intelligence, data management, computing, security and enterprise applications.

  • Sean Michael Kerner

    Sean Michael Kerner is an IT consultant, technology enthusiast and tinkerer, and has been known to spend his spare time immersed in the study of the Klingon language and satellite pictures of Area 51.

  • Paul Kirvan

    Paul Kirvan is an independent consultant/IT auditor and technical writer/editor/educator. He has more than 25 years experience in business continuity, disaster recovery, security, enterprise risk management, telecomm/IT auditing.

  • Griffin LaFleur

    Swing Education

    Griffin LaFleur is a senior marketing operations manager.

  • Alicia Landsberg

    Managing Editor

    Alicia Landsberg is the managing editor for the Networking and Security Media Group.

  • George Lawton

    George Lawton is a journalist based in London with over 30 years of experience writing about computers, communications, knowledge management, business and health.

  • Jerry Liptak

    Jerry Liptak is a freelance contributor with an interest in nonprofit work and a background in journalism.

  • Peter Loshin

    Former Senior Technology Editor

    Peter Loshin is a former TechTarget senior technology editor.

  • Ben Lutkevich

    Site Editor

    Ben is a site editor for Software Quality.

  • Kurt Marko

    MarkoInsights

    Kurt Marko was an engineer and technologist who designed and built digital systems at varied scales.

  • Zaida Marston

    Zaida Marston is a freelance content writer with over 10 years of creative writing experience.

  • Sandra Mathis

    Microsoft

    Sandy serves as a Connect Customer Experience Strategy, Program Manager at Microsoft. She is a CCXP and is the CXPA Atlanta network leader.

  • Brian McKenna

    Senior Analyst, Business Applications

    Brian covers business applications as a senior analyst for Enterprise Strategy Group, which is a division of TechTarget. He was the business applications editor at Computer Weekly. He is also a former Editor of Computer Weekly magazine. He has a degree in History and English from the University of Glasgow and a doctorate in English Literature from the University of Oxford.

  • Tim Murphy

    Tim Murphy is an associate site editor for SearchContentManagement and SearchCustomerExperience at TechTarget.

  • Jerald Murphy

    Nemertes Research

    Jerry Murphy is a contributor with over 25 years of experience in the IT industry and currently serves as the SVP of Research and Consulting at Nemertes.

  • Paul Nashawaty

    Paul Nashawaty formerly covered infrastructure modernization and application modernization at TechTarget's Enterprise Strategy Group.

  • David Needle

    David Needle is a veteran technology reporter covering mobile, big data, CX and social media, among other topics.

  • Amy Novotny

    Senior Managing Editor

    Amy Novotny is Senior Managing Editor of TechTarget's Content Innovation and Amplification Group.

  • Leslie O'Flahavan

    E-WRITE LLC

    Leslie O'Flahavan is the owner of E-WRITE, where she leads writing courses for Fortune 500 companies, government agencies and nonprofit organizations.

  • Kogan Page

    Kogan Page produces books and digital content by the world's leading business experts to help professionals develop abilities and grow careers.

  • Andy Patrizio

    Andy Patrizio is a veteran technology journalist based in southern California.

  • Robert Peledie

    365Knowledge Ltd.

    Robert Peledie is director of CRM consultancy 365Knowledge Ltd., with years of consulting experience in global organizations.

  • Sabrina Polin

    Managing Editor

    Sabrina Polin is a managing editor for TechTarget's Video Content team.

  • Alyssa Provazza

    Editorial Director

    Alyssa Provazza is editorial director for TechTarget's Enterprise Software and Services Group. Previously at TechTarget, Alyssa was a site editor covering mobile and desktop computing.

  • Manning Publications Co.

    Established in 1993, Manning Publications is an independent and innovative publisher of books for the IT community.

  • Wiley Publishing

    For over 200 years, Wiley has delivered the best in learning resources for an array of professionals and students.

  • Mary Reines

    News Writer

    Mary Reines is a news writer at TechTarget covering networking.

  • Scott Robinson

    New Era Technology

    Scott Robinson is an enterprise data architect at New Era Technology, a global digital transformation firm. He is a 25-year IT veteran.

  • Scott Sachs

    SJS Solutions

    Scott Sachs is president and founder of SJS Solutions, a consultancy that specializes in contact center strategy assessments and technology selection.

  • Ed Scannell

    Editor at Large

    Ed Scannell is Editor at Large with TechTarget’s News Group.

  • Nick Schmiedicker

    Executive Editor

    Nick Schmiedicker is the executive editor of TechTarget Editorial's Enterprise Desktop, Virtual Desktop, Mobile Computing, App Architecture, Software Quality and TheServerSide.

  • Beth Schultz

    Metrigy Research

    Beth Schultz is a Metrigy principal analyst. She focuses her research on unified communications, collaboration and digital customer experience.

  • Yuval Shavit

    TechTarget

  • Robert Sheldon

    Robert Sheldon, technical consultant and freelance technology writer, has written numerous books, articles and training materials.

  • Dennis Shiao

  • Beth Stackpole

    As a veteran business and technology reporter, Beth Stackpole has spent the last 25+ years writing for a variety of leading publications and websites.

  • Techtarget Customer Experience Editorial Staff

  • Craig Stedman

    Industry Editor

    Craig Stedman produces in-depth packages of editorial content on analytics, data management and other technology areas. He also works on other editorial and research initiatives.

  • Geneva Stephens

  • Josh Streets

    Scoreboard Group Consulting

    Josh Streets is CEO and founder of Scoreboard Group Consulting. He is a thought leader in contact center, technology and operational innovation.

  • Shaun Sutner

    News Director

    Shaun Sutner, a journalist with more than 25 years of newspaper experience, directs news coverage for the sites in TechTarget's Information Management Group.

  • Katie Terrell Hanna

    Katie Terrell Hanna is a freelance writer and content marketing professional for a variety of enterprise technology companies.

  • Patrick Thibodeau

    Editor at Large

    Patrick Thibodeau reports on HR and ERP technologies. He has covered IT for more than two decades and has won numerous ASBPE journalism awards.

  • Linda Tucci

    Industry Editor -- CIO/IT Strategy

    Linda Tucci, Industry editor -- CIO/IT strategy, focuses on developing strategic editorial and research initiatives for TechTarget.

  • David Weldon

    David Weldon is a business and technology writer who covers data management, information security, healthcare technology and other topics.

  • Kinza Yasar

    Technical Writer

    Kinza Yasar is a technical writer at TechTarget. She has a background in IT, including a focus on networking in the telecommunications industry.

Past Contributors

Content Management
Unified Communications
Data Management
Enterprise AI
ERP
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