Contributors to SearchCustomerExperience
Current Contributors
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Esther Ajao is eager to take on the world of AI as a news writer at TechTarget. In the past, she has written for the 'New York Daily News' and Bklyner.
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Sarah Amsler is a managing editor for the High-Performance Content team.
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Adam Bataran leads Bluewolf's global analytics practice, which focuses on helping organizations achieve outcomes through data-driven decision making.
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Corinne Bernstein has written and edited business and technology articles for more than 30 years.
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Jacqueline Biscobing is senior managing editor of TechTarget's News Team.
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Geoffrey Bock advises organizations and government agencies on Web content management system, customer engagement, mobile and information technologies.
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Lori can answer your questions on call center technology and metrics, including multimedia options such as e-mail, chat, and Web-based.
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Jonathan Bordoli is an experienced technical project manager and solution architect.
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Eric Borthwick is managing partner of SQDM, an SOA, BPM and CRM-focused consultancy.
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Bridget Botelho joined TechTarget as a reporter in 2007 and has covered a variety of technologies and IT industry trends.
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Mary Brandel is a writer and editor, focusing on business-tech and IT career issues. She lives in Newton, Mass., and can be reached at [email protected]
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Kate graduated summa cum laude from Suffolk University in 2018 with a BA in English. Before coming to TechTarget, she worked as a Faculty Assistant in Suffolk's English department, helping teach undergraduate classes, working one-on-one with students and assisting in the data collection and analysis for a grant-funded, university-wide survey on digital media.
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Executive Editor Ed Burns manages editorial content and writes news and feature stories for SearchEnterpriseAI, covering AI, machine learning, deep learning and related topics.
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Wesley Chai is a Technical Writer, Whatis.com. Wesley is a 2018 graduate from the University of Iowa, with a BA in English & Creative Writing and a certificate in Entrepreneurial Management. Wesley is from Colorado Springs, and enjoys spending his free time painting, writing fiction, and snowboarding.
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Ericka Chickowski specializes in coverage of information technology and business innovation.
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Every day, millions of technology professionals rely on TechTarget’s network of sites to consume news analysis; read useful tutorials, how-tos and tips; and consume in-depth features and vendor product comparisons.
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Jonathan Dame worked as a reporter for weekly and daily newspapers in Massachusetts before joining TechTarget as a news writer.
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Taylor Driscoll is an editorial assistant for the News Team at TechTarget, covering product releases.
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Pearson products are designed to support and advance career development for professionals.
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Danny Estrada has guided the implementation and development of more than 500 CRM projects. He has been a CRM thought leader for the past 20 years.
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Laura Fitzgibbons is a research writer, technical writer and technical illustrator specializing in science and technology content.
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Don Fluckinger is the Senior News Writer for SearchCustomerExperience and SearchContentManagement.
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Donna Fluss is the founder and President of DMG Consulting LLC, the leading provider of contact center and analytics research, market analysis and consulting.
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Robin Gareiss is CEO and Principal Analyst at Metrigy, where she oversees research product development, conducts primary research, and advises leading enterprises, vendors, and carriers.
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Banafsheh Ghassemi is the CEO/co-founder of Tangerine Lab and has led customer-centric initiatives at MCI, Nextel, Nasdaq and the American Red Cross.
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Alexander S. Gillis is an assistant technical writer and editor in the WhatIs group at TechTarget.
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Michaela Goss is the site editor for SearchContentManagement and SearchCustomerExperience.
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Karen Goulart covers CIO strategies for cloud computing and virtualization, the data center and business application trends for SearchCIO.com.
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Paul Greenberg is the author of one of SearchCRM's most recommended books: CRM at the Speed of Light.
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Tanner covers product launches, updates and news for TechTarget's products content team.
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Laurence Hart is an information professional with over 20 years of experience. He is a director of consulting services at CGI Federal.
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Kaitlin Herbert is the associate managing editor for WhatIs.com at TechTarget.
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Sue Hildreth is the former Executive Editor of eBizQ.com and a contributor to several TechTarget sites.
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Makenzie Holland is a news writer covering big tech and federal regulation.
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Lauren Horwitz is managing editor of Cisco.com.
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Lauren Horwitz is managing editor of Cisco.com.
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T.J. Houpes is the social media editor for TechTarget's newly formed Enterprise Software and Services Group.
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Matt James is an Atlanta-based marketer who freelances as a writer, Web designer and videographer.
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Jeff Kaplan is the Managing Director of THINKstrategies, the only strategic consulting firm focused entirely on the business implications of the transition of the technology industry from product-centric to services-driven solutions, including Software-as-a-Service (SaaS), Cloud Computing and Managed Services.
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Ron Karjian is a managing editor of e-publications in TechTarget's Business Initiatives Group.
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Karolina Kiwak is a site editor at TechTarget in the Business Applications & Architecture group.
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Griffin LaFleur is a B2B marketing consultant.
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Nathan Lamb is site editor for SearchContentManagement. He covers enterprise collaboration, content management and information governance.
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Alicia Landsberg is the managing editor for the Networking and Security Media Group.
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George Lawton is a journalist based in London with over 30 years of experience writing about computers, communications, knowledge management, business and health.
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Rachel Lebeaux is the senior managing editor for SearchCIO.com and SearchCompliance.com.
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Rowena Lindsay is a contributor for searchEnterpriseAI.
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Jerry Liptak is a freelance contributor with an interest in nonprofit work and a background in journalism.
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Peter Loshin rejoined TechTarget as senior technology editor after a two-year break to write technical documentation for Amazon Web Services.
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Kurt Marko was an engineer and technologist who designed and built digital systems at varied scales.
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Sandy serves as a Connect Customer Experience Strategy, Program Manager at Microsoft. She is a CCXP and is the CXPA Atlanta network leader.
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Fancy Mills is the CEO of Fancy Mills Training and Consulting. She has over 20 years of experience in contact center and service desk consulting.
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Erica Mixon is a senior site editor in TechTarget's Enterprise Software and Services Group.
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Tim Murphy is an assistant site editor for SearchContentManagement and SearchCustomerExperience at TechTarget.
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Dan Muse is the former editor in chief of CIO.com.
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David Needle is a veteran technology reporter covering mobile, big data, CX and social media, among other topics.
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Amy Novotny is Senior Managing Editor of TechTarget's Content Innovation and Amplification Group.
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Leslie O'Flahavan is the owner of E-WRITE, where she leads writing courses for Fortune 500 companies, government agencies and nonprofit organizations.
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Christine Parizo is a freelance writer specializing in business and technology.
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Andy Patrizio is a veteran technology journalist based in southern California.
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Robert Peledie worked as a CRM consultant for various organizations in the U.K., Finland, the U.S. and Australia before starting 365Knowledge Ltd.
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Sabrina Polin is the associate editor for TechTarget's Video Content team.
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Denis Pombriant was one of the first analysts to dedicate a practice to Software as a Service (SaaS) CRM and CRM on demand. He is prepared to answer your questions about evaluating and managing on demand CRM.
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Mary K. Pratt is an award-winning freelance journalist with a focus on covering enterprise IT and cybersecurity management and strategy.
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Alyssa Provazza is editorial director for TechTarget's Enterprise Software and Services Group. Previously at TechTarget, Alyssa was a site editor covering mobile and desktop computing.
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Established in 1993, Manning Publications is an independent and innovative publisher of books for the IT community.
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For over 200 years, Wiley has delivered the best in learning resources for an array of professionals and students.
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Steve Robins is the principal of Solution Marketing Strategies, a strategic marketing consultancy.
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Scott Robinson is an IT consultant and social science researcher with more than 20 years' experience in both commercial industry and government.
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Scott Sachs is president of SJS Solutions, a consultancy that specializes in the development and deployment of contact center technology.
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Francesca Sales is site editor for SearchCIO.com and SearchCompliance.com.
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Ed Scannell is Editor at Large with TechTarget’s News Group.
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Nick Schmiedicker is a senior site editor working in TechTarget's Enterprise Software and Services Media Group.
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Jessica Sirkin is the former associate site editor for SearchOracle and SearchSQLServer. She previously was a managing editor at SAPexperts, and she also has written for Data Informed and [email protected]
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Ashley Smith is a Boston-based freelancer writing about CRM.
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As a veteran business and technology reporter, Beth Stackpole has spent the last 25+ years writing for a variety of leading publications and websites.
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Craig Stedman produces in-depth packages of editorial content on business intelligence, analytics, data management and AI technologies for TechTarget websites that include SearchBusinessAnalytics, SearchDataManagement and SearchEnterpriseAI.
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Josh Streets is CEO and founder of Scoreboard Group Consulting. He is a thought leader in contact center, technology and operational innovation.
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Shaun Sutner, a journalist with more than 25 years of newspaper experience, directs news coverage for the sites in TechTarget's Information Management Group.
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Ha Ta is an editorial assistant for the Product Content team at TechTarget. She is a graduate student majoring in journalism at Northeastern University.
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Katie Terrell Hanna is a freelance writer and content marketing professional for a variety of enterprise technology companies.
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Christina Torode is editorial director of TechTarget's CIO/IT Strategy media group.
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Linda Tucci, Industry editor -- CIO/IT strategy, focuses on developing strategic editorial and research initiatives for TechTarget.
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Ivy Wigmore is content editor on WhatIs.com, the IT encyclopedia engine behind TechTarget’s large network of technology media websites.
