Contributors to Customer Experience
Current Contributors
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Joel Abbott is a solutions architect with over 25 years of IT experience, with specific expertise in Microsoft products.
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Sarah Amsler is a managing editor for the Learning Content team.
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Rahul Awati is a PMP-certified project manager with IT infrastructure experience spanning storage, compute and enterprise networking.
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Nick Barney is a technology writer for WhatIs.com. Barney joined TechTarget after writing and editing for journals, news sites and technology companies.
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Stephen J. Bigelow, senior technology editor in the Learning Content group, has more than 20 years of technical writing experience in the PC/technology industry.
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Jacqueline Biscobing is senior managing editor of TechTarget's News Team.
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Geoffrey Bock is principal of Bock & Company and advises organizations on content technologies and the future of business in the digital age.
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Jonathan Bordoli is an experienced technical project manager and solution architect.
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Bridget Botelho joined TechTarget as a reporter in 2007 and has covered a variety of technologies and IT industry trends.
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Christine Campbell is a freelance writer specializing in business and B2B technology.
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Natasha Carter is the director of partnerships and event content at TechTarget.
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Ericka Chickowski specializes in coverage of information technology and business innovation.
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As a Healthcare Informatics consultant, cloud expert and a business intelligence architect, Reda Chouffani helps enterprise clients make the best use of technology to streamline operations and improve productivity. Chouffani runs the consulting practice he co-founded, Biz Technology Solutions Inc, and works closely with key accounts.
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Every day, millions of technology professionals rely on TechTarget’s network of sites to consume news analysis; read useful tutorials, how-tos and tips; and consume in-depth features and vendor product comparisons.
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Ava DePasquale is a freelance content writer. She holds a bachelor's degree in professional writing from Fitchburg State University.
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McGraw Hill Education empowers students, educators and lifelong learners to achieve their goals.
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Pearson products are designed to support and advance career development for professionals.
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David Essex is an industry editor in the Enterprise Software and Services Media Group at TechTarget.
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Laura Fitzgibbons is a research writer, technical writer and technical illustrator specializing in science and technology content.
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Senior News Writer Don Fluckinger covers customer experience technologies for TechTarget Editorial.
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Andrew Froehlich has been involved in enterprise IT for over 15 years. His primary focus has been in Cisco wired - wireless - voice network design, implementation and support as well as network security.
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Robin Gareiss is CEO and principal analyst at Metrigy, which conducts research and advises enterprises and technology providers.
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Alexander S. Gillis is an assistant technical writer and editor in the WhatIs group at TechTarget.
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Michaela Goss is the senior site editor for SearchContentManagement and SearchCustomerExperience.
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Jessica Groopman is an industry analyst and founding partner at Kaleido Insights.
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Laurence Hart is an information professional with over 20 years of experience. He is a director of consulting services at CGI Federal.
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Coming from a background of technical editing and writing, Cameron Hashemi-Pour formerly worked as Site Editor for SearchEnterpriseAI.
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Kim is a managing editor in Informa TechTarget's Pillar Content Team.
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Kaitlin Herbert is a former managing editor for WhatIs.com at TechTarget.
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Makenzie Holland is a senior news writer covering big tech and federal regulation.
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Matt James is a tenure IT professional with experience working for global and local brands across corporate and nonprofit organizations.
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Ron Karjian is Industry Editor and writer on business analytics, artificial intelligence, data management, computing, security and enterprise applications.
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Sean Michael Kerner is an IT consultant, technology enthusiast and tinkerer, and has been known to spend his spare time immersed in the study of the Klingon language and satellite pictures of Area 51.
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Paul Kirvan is an independent consultant/IT auditor and technical writer/editor/educator. He has more than 25 years experience in business continuity, disaster recovery, security, enterprise risk management, telecomm/IT auditing.
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Griffin LaFleur is a senior marketing operations manager.
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Alicia Landsberg is the senior managing editor for the BrightTALK summits team at TechTarget.
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George Lawton is a journalist based in London with over 30 years of experience writing about computers, communications, knowledge management, business and health.
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Jerry Liptak is a freelance contributor with an interest in nonprofit work and a background in journalism.
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Peter Loshin is a former TechTarget senior technology editor.
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Ben Lutkevich is site editor for Informa TechTarget Software Quality. Previously, he wrote definitions and features for Whatis.com.
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Kurt Marko was an engineer and technologist who designed and built digital systems at varied scales.
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Zaida Marston is a freelance content writer with over 10 years of creative writing experience.
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Sandy serves as a Connect Customer Experience Strategy, Program Manager at Microsoft. She is a CCXP and is the CXPA Atlanta network leader.
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Brian covers business applications, information management, and cybersecurity for Computer Weekly. He is a former Editor of Computer Weekly magazine, and, most recently, was a senior analyst at Informa TechTarget's Enterprise Strategy Group. He has a degree in History and English from the University of Glasgow and a doctorate in English Literature from the University of Oxford.
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Tim Murphy is an associate site editor for SearchContentManagement and SearchCustomerExperience at TechTarget.
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Jerry Murphy is a contributor with over 25 years of experience in the IT industry and currently serves as SVP of Research and Consulting at Nemertes.
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Paul Nashawaty formerly covered infrastructure modernization and application modernization at TechTarget's Enterprise Strategy Group.
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David Needle is a veteran technology reporter covering mobile, big data, CX and social media, among other topics.
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Amy Novotny is Senior Managing Editor of TechTarget's Content Innovation and Amplification Group.
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Jim O'Donnell covers all things SAP for SearchSAP.
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Leslie O'Flahavan is the owner of E-WRITE, where she leads writing courses for Fortune 500 companies, government agencies and nonprofit organizations.
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Kogan Page produces books and digital content by the world's leading business experts to help professionals develop abilities and grow careers.
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Andy Patrizio is a veteran technology journalist based in southern California.
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Robert Peledie is director of CRM consultancy 365Knowledge Ltd., with years of consulting experience in global organizations.
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Sabrina Polin is a managing editor for TechTarget's Video Content team.
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Alyssa Provazza is editorial director for TechTarget's Enterprise Software and Services Group. Previously at TechTarget, Alyssa was a site editor covering mobile and desktop computing.
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Established in 1993, Manning Publications is an independent and innovative publisher of books for the IT community.
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For over 200 years, Wiley has delivered the best in learning resources for an array of professionals and students.
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Mary Reines is a news writer at TechTarget covering networking.
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Kathleen Richards is a freelance journalist and industry veteran. She's a former features editor for TechTarget's Information Security magazine.
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Scott Robinson is an enterprise data architect at New Era Technology, a global digital transformation firm. He is a 25-year IT veteran.
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Scott Sachs is president and founder of SJS Solutions, a consultancy that specializes in contact center strategy assessments and technology selection.
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Ana Salom-Boira is an editorial manager at TechTarget and host of the Tech Beyond the Hype podcast.
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Ed Scannell is a freelancer for TechTarget Editorial.
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Nick Schmiedicker is the executive editor of TechTarget Editorial's Enterprise Desktop, Virtual Desktop, Mobile Computing, App Architecture, Software Quality and TheServerSide.
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Beth Schultz is a Metrigy principal analyst. She focuses her research on unified communications, collaboration and digital customer experience.
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Robert Sheldon, technical consultant and freelance technology writer, has written numerous books, articles and training materials.
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Esther Shittu is eager to take on the world of AI as a news writer at TechTarget. In the past, she has written for the 'New York Daily News' and Bklyner.
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As a veteran business and technology reporter, Beth Stackpole has spent the last 25+ years writing for a variety of leading publications and websites.
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Craig Stedman produces in-depth packages of editorial content on analytics, data management and other technology areas. He also works on other editorial and research initiatives.
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Josh Streets is CEO and founder of Scoreboard Group Consulting. He is a thought leader in contact center, technology and operational innovation.
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Shaun Sutner, a journalist with more than 25 years of newspaper experience, directs news coverage for the sites in TechTarget's Information Management Group.
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Katie Terrell Hanna is a freelance writer and content marketing professional for a variety of enterprise technology companies.
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Patrick Thibodeau reports on HR and ERP technologies. He has covered IT for more than two decades and has won numerous ASBPE journalism awards.
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Chris Tozzi is a freelance writer, research adviser, and professor of IT and society who has worked as a journalist and Linux systems administrator.
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Linda Tucci, Industry editor -- CIO/IT strategy, focuses on developing strategic editorial and research initiatives for TechTarget.
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David Weldon is a business and technology writer who covers data management, information security, healthcare technology and other topics.
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Gavin Wright is a high-tech and computer engineering veteran with over 15 years of experience.
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Kinza Yasar is a technical writer at TechTarget. She has a background in IT, including a focus on networking in the telecommunications industry.
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Andrew Zola is a freelance technology journalist with bylines everywhere.
