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Composing a CMDB requires new rules for navigating today’s modern enterprise
This article is part of the ServiceNow CMDB Webinar Series issue of May 19, 2020
Rule #1: Start your CMDB project around the business value it brings. Populating a CMDB with data or Configuration Items (CIs) and relationships has no real value in and of itself. The value comes from the processes it supports or the business decisions that can be made from it. Without understanding what value you want to drive out of the CMDB, it will become a journey with no end in sight. Consider these starting points: IT Asset and Inventory Management driven by compliance or vendor management challenges Data Center Consolidation or Cloud Migration to reduce management overhead and costs M&A with other organizations to take advantage of more efficiency Security Vulnerability to reduce risk to the enterprise Enterprise Change Management and Impact Analysis to protect your organization from self-inflicted issues and outages Application Rationalization and IT Transformation to give visibility into innovation decisions Any of these are examples of initiatives to align your CMDB project to—to make sure you have the proper ...
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Digitizing services using the Common Service Data Model
Watch now for valuable insights in the concluding webinar of our three-part series. You’ll learn how you can maintain a healthy CMDB and use the CSDM to your advantage.
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CMDB best practices from Now on Now experts
The CMDB offers a single system of record for gauging how IT service issues or outages affect the business, ensuring your software licenses are compliant, and more. It’s your view into the true operational state across your IT environment.
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ServiceNow Configuration Management Database
Learn how to maintain current and accurate data, identify performance and user experience improvement, visualize complex data to drive better decisions, and more with the ServiceNow Configuration Management Database.
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Composing a CMDB requires new rules for navigating today’s modern enterprise
Learn what the four new rules are for composing a Configuration Management Database (CMDB) for navigating today’s modern enterprise.