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  Customer service AI pricing just turned into the biggest shell game

  For buyers, picking customer service tech might feel closer to playing a shell game than the traditional enterprise IT RFP process.

  Don Fluckinger • July 2, 2026

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  What CIOs need to know about AI notetaking security

  AI meeting tools enhance collaboration and efficiency but introduce serious privacy, compliance and data governance risks.

  Sharon Klein and Frank Spadafino • July 1, 2026

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  CIOs are looking for tech talent in the wrong places

  CIOs face talent shortages by recruiting from narrow pools. Hire for curiosity, adaptability and problem-solving skills -- not just degrees.

  Simon Ratcliffe • June 29, 2026

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  Who do you trust? HR’s conflicted role in the AI disruption

  The SHRM conference highlighted HR's balancing act: calming AI job-loss fears and upskilling workers while carrying out CEO plans to cut labor costs and boost the bottom line.

  David Essex • June 25, 2026

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  The CIO’s dilemma: AI enthusiasm meets climate reality

  I care about sustainability, but at heart I am an AI advocate. Does that make me a bad person?

  Susan Fogarty • June 17, 2026

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  Wake up to machine-speed AI threats: Secure the logic horizon

  Firewalls won't save you when your own AI agents are the ones handing over the keys.

  Eugina Jordan • June 16, 2026

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  CIO-CFO collaboration: Why these rivals must become allies

  CIOs call them bean counters. CFOs see enthusiastic spenders. Both caricatures are wrong and dangerous. Modern organizations need these rivals to become strategic allies.

  Simon Ratcliffe • June 15, 2026

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  Invest in human-AI collaboration -- not just automation

  AI boosts efficiency but can't replicate emotional intelligence or nuanced judgment. Forward-thinking companies pair technology with talent to drive sustainable growth and loyalty.

  Sarah Amsler • May 27, 2026

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  The antidote to ‘evil AI’ is more AI

  AI-powered attackers are operating at machine speed. Don't fight back with human-speed defense.

  Susan Fogarty • May 27, 2026

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  What browser research tells us about the app landscape

  New Omdia research reveals Windows apps still outnumber browser apps in organizations, while unmanaged browsers like Safari and Firefox create potential security blind spots.

  Gabe Knuth • May 19, 2026

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  Are CIOs’ days numbered?

  The CIO's role evolves amid emerging C-level positions such as chief AI officer. Smart organizations integrate these roles under the CIO, ensuring cohesive strategies.

  Simon Ratcliffe • April 24, 2026

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  OpenClaw: Moving the perimeter to the reasoning boundary

  OpenClaw accelerates agentic orchestration, bridging LLMs to real-world systems. CIOs must focus on governance, securing action and managing risks in autonomous decision-making.

  Eugina Jordan • April 24, 2026

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  Canva is showing us a glimpse of knowledge work’s future

  With Canva AI 2.0, the company appears to be evolving from a design tool into a full-fledged, AI‑powered productivity platform that could reshape knowledge work.

  Gabe Knuth • April 17, 2026

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  RSAC 2026: End-user AI agents are here, but invisible

  Agentic AI dominated RSAC 2026 as vendors grappled with invisible AI usage, shadow tools, unsecured end‑user agents and a renewed focus on the endpoint.

  Gabe Knuth • April 10, 2026

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  IT’s budgetary nightmare: Tech buyers face AI pricing variance

  Did HubSpot just fix AI pricing?

  Don Fluckinger • April 3, 2026

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  Narayen ushered Adobe out of diskettes all the way to the AI era

  Shantanu Narayen made history in his 18-year run as Adobe CEO.

  Don Fluckinger • March 20, 2026

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  Apple just went down-market with MacBook Neo

  The $599 MacBook Neo marks Apple's push into budget laptops, offering basic specs but a strong ecosystem pitch to first‑time Mac users.

  Gabe Knuth • March 5, 2026

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  The promise and concern around end-user AI second brains

  Human-delegated AI agents and "second brains" could transform knowledge work, but only if IT can balance governance, data security and rising shadow AI risks.

  Gabe Knuth • March 3, 2026

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  Potential Salesforce pricing reset latest sign of ‘SaaSpocalypse’

  What on earth is an Agentic Work Unit?

  Don Fluckinger • Feb. 27, 2026

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  Will 2026 be the year deepfakes go mainstream?

  Deepfakes are now so easy to create that anyone with a browser can make one. With cheap tools and abundant data, 2026 could be the year they go from novelty to mainstream threat.

  Gabe Knuth • Feb. 20, 2026

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  Should enterprises upgrade to Windows 11 now?

  With Windows 10 end of support now past, enterprises must evaluate whether to upgrade to Windows 11 based on hardware readiness, application compatibility and lifecycle planning.

  Brien Posey • Feb. 19, 2026

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  Salesforce layoffs continue as high-ranking executives leave

  Salesforce lays off more, turnover hits the top echelons, and Benioff's ICE wisecracks draw fire from the employees who remain.

  Don Fluckinger • Feb. 11, 2026

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  New PCs, laptops and unique form factors at CES 2026

  At CES 2026, the annual consumer electronics show, Dell, HP and Lenovo unveiled announcements in enterprise PCs, creative monitors and new device form factors.

  Gabe Knuth • Jan. 8, 2026

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  How AI and the browser will change end-user IT in 2026

  Looking ahead to 2026, the end-user IT landscape will shift in subtle but critical ways. Here's what to expect, from prompt security to browsers, productivity and autonomous IT.

  Gabe Knuth • Jan. 6, 2026

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  At this juncture, AI’s influence on e-commerce is still muddy

  The bottom line: AI is driving some sales, but it's hard to quantify.

  Don Fluckinger • Dec. 5, 2025

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