IT Operations: Page

What is IT service management (ITSM)?

IT service management (ITSM) is a general term that describes a strategic approach to designing, delivering, managing and improving the way businesses implement IT services.

By Mary Shacklett, Stephen Bigelow • July 15, 2025

IT operations manager vs. specialist: Compare roles and skills

Discover the critical differences between IT operations specialists and managers and why both roles remain in high demand.

By Damon Garn • July 15, 2025

Create an Amazon EKS cluster and deploy Docker containers

Docker deployment to EKS containers in AWS is much easier than you might think. This quick Amazon EKS tutorial shows you how.

By Cameron McKenzie • July 10, 2025

What is NTFS and how does it work?

NTFS, which stands for NT file system and the New Technology File System, is the file system that many versions of the Windows and Windows Server operating systems (OSes) use for storing, organizing, and retrieving files on hard disk drives (HDDs) and solid-state drives (SSDs).

By Rahul Awati , Ben Lutkevich • July 9, 2025

Microsoft targets 130 vulnerabilities on July Patch Tuesday

Admins will want to focus on issuing corrections for the large number of flaws, some of which require no user interaction, in Windows RRAS and Microsoft Office.

By Tom Walat • July 9, 2025

HPE Discover highlights AI factories, OpsRamp and Morpheus

AI factories, Morpheus and OpsRamp promise to become central parts of HPE's hybrid cloud strategy.

By Torsten Volk • July 8, 2025

What is the blue screen of death (BSOD)?

The blue screen of death (BSOD) -- also known as a stop error screen, blue screen error, fatal error or bugcheck -- is a critical error screen that can be displayed by Microsoft Windows operating systems (OSes).

By Sean Kerner , Andy Patrizio • July 2, 2025

ITSM meets AI: Capabilities, challenges and what’s next

AI promises to transform ITSM through automation and intelligence, but success depends on matching the right AI type to specific challenges while weighing benefits against costs.

By Chris Tozzi • June 30, 2025

Top PowerShell commands you must know, with cheat sheet

Explore this list of the most useful PowerShell cmdlets with a guide on how to use each command. Then, download the handy cheat sheet to keep the information at your fingertips.

By Anthony Howell , Brien Posey • June 30, 2025

What is a qubit (quantum bit)?

A qubit, short for quantum bit, is the basic unit of information in quantum computing and the counterpart to the bit, or binary digit, in classical computing.

By Robert Sheldon, Nick Barney • June 25, 2025

Mitigating AI’s unique risks with AI monitoring

Coralogix CEO highlights the difference between AI and software monitoring, as illustrated by his company's acquisition and product expansion this year.

By Beth Pariseau • June 18, 2025

ServiceNow unveils new AI capabilities

ServiceNow's AI Platform announcement during Knowledge 2025 shows an evolution in IT service management -- one that prioritizes predictive capabilities and true autonomy.

By Jon Brown • June 13, 2025

How to deploy Windows LAPS for tighter security

Microsoft improved the feature that automates local administrator password management in Windows Server and the client OS. This tutorial explains the updates and how to set it up.

By Brien Posey • June 13, 2025

Datadog AI agent observability, security seek to boost trust

As AI agents mature, new tools aim to bolster their reliability and security with fresh visibility into automation workflows and more detailed troubleshooting.

By Beth Pariseau • June 12, 2025

What is A2P messaging (application-to-person messaging)?

A2P messaging (application-to-person messaging) is a type of SMS messaging technique in which a person receives text messages from a software application rather than from another user.

By Rahul Awati, Sarah Lewis • June 11, 2025

DevOps pros eye Datadog developer portal for ITSM

DataDog advances onto Atlassian and ServiceNow's turf with a self-service developer portal that draws on real-time data about the observed state of IT resources.

By Beth Pariseau • June 11, 2025

macOS

MacOS is the computer operating system for Apple desktops and laptops.

By Alexander Gillis • June 11, 2025

June Patch Tuesday resolves Windows zero-day

Microsoft fixes 66 bugs, including an actively exploited WebDAV remote-code execution flaw, but the BadSuccessor vulnerability remains unpatched.

By Tom Walat • June 11, 2025

StarTree branches out from DataOps into observability

Co-founder Kishore Gopalakrishna says the IT observability market is 'ripe for disruption,' and his company is on a mission to do just that.

By Beth Pariseau • June 10, 2025

AIOps vs. DevOps: Distinct approaches to IT automation

AIOps and DevOps are powerful methodologies that differ in approach yet share the common thread of automation.

By Chris Tozzi • June 10, 2025

GenAI tools set to exceed past waves of AI automation

Gartner analyst Gregg Siegfried reflects on the previous generation of AIOps tools that never quite lived up to their NoOps promise, and why GenAI might be different.

By Beth Pariseau • June 10, 2025

Fix Active Directory account lockouts with PowerShell

Entering the wrong credentials so many times can block users from logging in. This tutorial explains how to find and correct these issues and other lockout events.

By Brien Posey • June 9, 2025

Container-native infrastructure: The missing link between DevOps and enterprise scale

Configuration drift breaks containers in production. RHEL 10 image mode applies container principles to Linux systems for uniform OS environments across fleets with minimal risk.

By Torsten Volk • June 5, 2025

HashiCorp Terraform leads IBM, Red Hat integration roadmap

HashiCorp and IBM have begun to knit together products such as Terraform and Ansible and divulged some roadmap details, but a few potential product overlaps are still unresolved.

By Beth Pariseau • June 3, 2025

PowerShell background jobs unlock scripting performance

When you need a PowerShell script to execute as quickly as possible, try this native feature to run multiple jobs in parallel to overcome processing bottlenecks.

By Anthony Howell • June 2, 2025