https://www.techtarget.com/whatis/feature/Top-customer-experience-conferences-to-attend
Now more than ever, businesses are prioritizing customer experience (CX) in an effort to stay one step ahead of their competition and keep up with the heavy hitters. Thankfully, there's no shortage of conferences focused on CX that businesses can attend to stay on top of current CX trends and technology.
Here are some of the top CX conferences happening in 2025.
When: March 25-26
Where: Virtual event
Cost: Free
One of the few free options on this list, MarTech is a digital conference that consists of a two-day agenda filled with panel discussions and live demonstrations. Topics include account-based marketing strategies, the relationship between data maturity and AI, and building the ideal marketing technology stack.
Speakers include the following:
Register for MarTech here.
When: April 29-30
Where: San Diego
Cost: $1,999
This event will include keynotes and other panels, which will follow many themes, including the following:
Speakers include the following:
Register for Customer Service & Experience West 2025 here.
When: June 1-3
Where: Las Vegas
Cost: $1,195-$1,795
This event will include keynote addresses, case studies and other panels. Topics include business agility, workflow automation, operational excellence, autonomous enterprise, scalability, digital transformation, personalized customer experiences, AI and decision-making, customer engagement, customer service and low-code development.
Speakers include the following:
Register for PegaWorld here.
When: June 2-4
Where: Denver
Cost: $4,500 (early bird pricing until April 4); $5,075 standard price
This event will include keynotes and other panels. There will be six different topic tracks:
Conference speakers include the following:
Register for Gartner Marketing Symposium/Xpo here.
When: June 9-12
Where: Las Vegas
Cost: $1,499.50-$5,499
This conference focuses on contact centers, with content presented by executives and business leaders in customer contact and CX roles.
Speakers include the following:
Register for Customer Contact Week here.
When: June 11-12
Where: Chicago
Salesforce hosts many conferences, including the Connections conference, full of breakout sessions and speakers. Salesforce has not revealed this year's conference details beyond the date and location. Still, interested parties can sign up to be kept in the loop and even get access to early bird pricing when registration goes live later this month.
Sign up for Salesforce Connections updates here.
When: June 23-26
Where: Nashville and virtual event
Cost: $2,995-$4,095
This conference, sponsored by Forrester Research, is geared toward CX, marketing and digital leaders. This event will include keynotes, breakouts, case studies and other panels.
Speakers include the following:
Register for CX Summit North America here.
When: Sept. 3-5
Where: San Francisco
Cost: $1,599
Hosted by HubSpot, this conference features keynotes, breakouts, demonstrations and networking opportunities. Topics include customer success, marketing, RevOps and sales.
Conference speakers include the following:
Register for Inbound here.
When: Sept. 16-17
Where: San Jose, Calif.
Cost: $349-$499
This two-day event features keynote sessions, panel discussions and networking opportunities. It focuses on how AI is transforming post-sales operations, including support, success and IT. Hosted by SupportLogic, the summit brings together CX leaders to explore how to apply AI in real-world customer environments.
Conference speakers include the following:
Register for the summit here.
When: Oct. 14-16
Where: San Francisco
Cost: $1,899-$2,299
This event includes trainings, certifications, keynotes and other panels. Topics include agentic AI, artificial intelligence, customer relationships, productivity, security and sustainability.
Conference speakers include the following:
Register for Dreamforce here.
When: Nov. 18-21
Where: San Francisco
Cost: in-person -- $2,325; online -- free
Microsoft's yearly conference showcases new technology while offering several keynotes, sessions and networking opportunities. Topics include AI business solutions, security, and cloud and AI platforms.
Conference speakers include the following:
Register for Microsoft Ignite here.
Grant Hatchimonji is a freelance writer and solutions architect, where he does software engineering and consulting.
Sarah Amsler is a senior managing editor for the Learning Content team at Informa TechTarget.
18 Aug 2025