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• What CIOs need to know about digital experience monitoring

  As evaluating user and employee digital experience becomes more common, CIOs need to learn how the technologies work and what they stand to gain by implementing DEM. Continue Reading

• 5 tips on how to build agile teams in the new workplace

  As business leaders begin looking into ways to become more agile in the workplace, we're diving into how they can effectively create agile teams for any given project. Continue Reading

• 4 agile team best practices to follow in the enterprise

  Agile teams can help businesses respond to change more quickly, which is crucial in today's digital age. According to experts, these are the best practices to follow. Continue Reading

• RPA vs. BPA vs. DPA: Compare process automation technologies

  Enterprise leaders have a choice of business process automation technologies. We delve into three top options and zero in on key differences. Continue Reading

• managed security service provider (MSSP)

  A managed security service provider (MSSP) is an IT service provider that sells security services to businesses. Continue Reading

• Definitions to Get Started

  • What is a chief data officer (CDO)?
  • What is user-generated content?
  • What is business process outsourcing (BPO)?
  • What is a data governance policy?

  • What is user experience and UX design? Why should you care?
  • What is a reseller?
  • What is deal registration?
  • What is a distributor agreement (distribution agreement)?

  View All Definitions

• How to measure the success of agile transformation

  In his new book 'Sooner, Safer, Happier,' Jonathan Smart dives into the ways in which organizations can achieve better outcomes through business agility.Continue Reading

• 3 steps to recalibrate a strategic IT roadmap

  Business leaders must reevaluate their IT roadmap to ensure it aligns with today's growing landscape. Deloitte's IBM Alliance Lead Terri Cobb shares three steps to help get started.Continue Reading

• What CIOs need to know about RPA in IT operations

  We have yet to see a big investment in RPA for IT operations, but that could change as experts identify it as an area that can yield significant benefits for CIOs and their departments.Continue Reading

• 4 reasons to involve CISOs in mergers and acquisitions planning

  As mergers and acquisitions go virtual due to COVID-19, the C-suite should include CISOs to help identify security risks, expedite cyber processes, review the new threat landscape and more.Continue Reading

• Cloud and data considerations for new business models

  Enterprises need to manage complex data structures in the cloud without sparing security and compliance. Here's what companies need to consider as they move to embrace cloud adoption.Continue Reading

• 5 steps to build partnerships with IT distribution companies

  Channel partners' relationships with IT distribution companies should be about more than ordering tech parts. Find out how to get the most value out of distributor relationships.Continue Reading

• Is your company's IT governance strategy cloud ready?

  As companies prepare to migrate to the cloud, they need to review their IT governance strategy before making any decisions to ensure there won't be any issues later.Continue Reading

• Prioritize personality in your IT recruitment strategy

  An effective IT recruitment strategy weighs a candidate's qualifications -- and personality. Cheaper Than A Geek's chief nerd explains his approach to hiring and retention.Continue Reading

• TIN (Taxpayer Identification Number)

  A Taxpayer Identification Number (TIN), in the United States, is a unique nine-digit number for identifying an individual, business or other entity in tax returns and additional documents filed with the Internal Revenue Service (IRS).Continue Reading

• Defense Contract Management Agency (DCMA)

  The Defense Contract Management Agency (DCMA) is a component of the United States Department of Defense (DoD) that works with defense contractors to ensure government services and supplies are delivered on time, come at the expected cost and satisfy...Continue Reading

• The rise of RPA bots and the role of C-level decision makers

  According to new research, there will be 3 million RPA bots running in the enterprise in 2020. As RPA bots proliferate, C-level decision makers must take steps to ensure their RPA programs deliver tactical and strategic benefits. Check out this ...Continue Reading

• Sales verticals and how MSPs can target them

  Selling to vertical markets can seem like a daunting prospect for managed service providers. Read on for six tips to get you started on a vertical sales journey.Continue Reading

• Managed IT services glossary: Terms of the trade

  Managed service providers represent an important subset of the channel partner ecosystem. Browse the terms below to sharpen your understanding of MSPs and their service offerings.Continue Reading

• statement of work (SOW)

  A statement of work (SOW), in project management, is a document in which a contracting officer or chief procurement officer (CPO) specifies the objectives and deliverables for a particular project or service contract.Continue Reading

• How to start an AI service business

  Building an AI practice may seem like a daunting endeavor. Fortunately, channel partners can learn from other companies that have found ways to apply AI models to customer challenges.Continue Reading

• professional services

  A professional service is an intangible product that a contractor or product vendor sells to help a customer manage a specific part of their business.Continue Reading

• Free IT mission statement examples for CIOs

  These free IT mission statement examples and how-tos can help CIOs and their IT departments identify and refine their organizational goals.Continue Reading

• IT consultant

  A consultant is an experienced individual in a given field who provides expert advice for a fee. Consultants typically work as independent contractors and are hired on a short-term basis. A consultant may also be an employee at a consulting firm.Continue Reading

• sales lead

  A sales lead is a potential sales contact, individual or organization that expresses an interest in your goods or services.Continue Reading

• hosted services

  Hosted services are applications, IT infrastructure components or functions that organizations access from external service providers, typically through an internet connection.Continue Reading

• VMware Partner Network

  The VMware Partner Network is a global channel partner program with benefits and support to provide VMware's virtualization and cloud technology.Continue Reading

• market development funds (MDF)

  Market development funds (MDF) are a resource that a vendor grants to its indirect sales channel partners to help the channel with sales and marketing programs.Continue Reading

• partner program

  A partner program, which may also be referred to as channel partner program or alliance program, is a business strategy that vendors develop to encourage others to work with the vendor and sell its products or services.Continue Reading

• partner account manager (PAM)

  A partner account manager is a job title within a vendor organization that uses channel partners to sell its products or services.Continue Reading

• managed hosting

  Managed hosting is an IT provisioning model in which a service provider leases dedicated servers and associated hardware to a single customer and manages those systems on the customer's behalf.Continue Reading

• Tackling security debt: The role of risk register, patch management

  In this Q&A, Akamai's Dave Lewis offers pointers on how to address security debt and also discusses how organizations can avoid incurring such debt.Continue Reading

• Instagram

  Instagram is a free, online photo-sharing application and social network platform that was acquired by Facebook in 2012.Continue Reading

• The power of positive four-letter words to unlock employee potential

  Four-letter words like can't and don't crush an employee's potential and quash creativity. Have the courage to use positive four-letter words and watch what happens.Continue Reading

• Mobility trend: For this IT leader, connected car is both zest and threat

  The connected car is just one example of a mobility trend that is reshaping business as usual.Continue Reading

• Microsoft managed partner designation: What it takes, what it's worth

  A Microsoft managed partner designation can get you a warm body within Microsoft whose job it is to help you. Get info on how partners are selected.Continue Reading

• The new BPM program: A focus on data-driven business outcomes

  With an emphasis on data-driven business results, the new BPM program is giving CIOs the tools to help grow the business.Continue Reading

• business continuity management (BCM)

  Business continuity management (BCM) is a framework for identifying an organization's risk of exposure to internal and external threats.Continue Reading

• Generation Facebook (Generation F)

  Generation Facebook (Generation F) is a term used to define millennials who have grown up using social media as their primary networking tool.Continue Reading

• PICK chart (Possible, Implement, Challenge and Kill chart)

  A PICK chart (Possible, Implement, Challenge and Kill chart) is a visual tool for organizing ideas. The purpose of a PICK chart is to identify which ideas can be implemented easily and have a high payoff.Continue Reading

• Yammer

  Yammer is a private microblogging and collaboration platform for enterprise social networking. Unlike public social media platforms such as Twitter,Yammer only allows members to connect with other members who belong to the same email domain.Continue Reading

• Test your social media risk management IQ: A SearchCompliance.com quiz

  Proliferating social networks have cast a spotlight on social media risk management. Take our quiz to find out if you are up to speed on social media.Continue Reading

• control framework

  A control framework is a data structure that organizes and categorizes an organization’s internal controls, which are practices and procedures established to create business value and minimize risk.Continue Reading

• 99.999 (Five nines or Five 9s)

  In computers, 99.999 (often called "five 9s") refers to a desired percentage of availability of a given computer system.Continue Reading

• Cloud computing service quiz for enterprise CIOs

  Is your organization ready to ramp up its cloud computing service offerings? Read these recent stories and take our quiz to assess your cloud computing readiness.Continue Reading

• The director switch: Basic SAN switch, plus scalability and high availability

  One director-class switch can supplant multiple SAN switches and deliver scalability, high availability and a number of advanced features for Fibre Channel SANs.Continue Reading

• IT in 2010: Keeping up with the latest IT management trends

  Running IT in 2010 requires CIOs to consider ITSM methodologies, vendor contract renegotiations and investments in new technologies. Have you kept up with IT management trends?Continue Reading

• spoliation

  Spoliation is the destruction, alteration, or mutilation of evidence that may pertain to legal action. (Continued)Continue Reading

• Electronic Communications Privacy Act (ECPA)

  The Electronic Communications Privacy Act (ECPA) is a United States federal statute that prohibits a third party from intercepting or disclosing communications without authorization.Continue Reading

• Fair Credit Reporting Act (FCRA)

  The Fair Credit Reporting Act (FCRA) is United States federal legislation that promotes accuracy, fairness and privacy for data used by consumer reporting agencies.Continue Reading

• What should be included in a managed services agreement?

  A well-written managed services agreement should provide a common understanding of the services to be performed by the managed services provider for the client. Learn why the managed services agreement is often the first step taken by MSPs, the ...Continue Reading

• Network IDS/IPS vendors

  Before deciding on a network intrusion detection or intrusion prevention system (IDS/IPS), check out this Partner Program Directory. Use these checklists to compare partner programs of network IDS/IPS vendors.Continue Reading

• CKO (chief knowledge officer)

  Chief knowledge officer (CKO) is a corporate title for the person responsible overseeing knowledge management within an organization.Continue Reading

• FFIEC compliance (Federal Financial Institutions Examination Council)

  FFIEC compliance is conformance to a set of standards for online banking issued in October 2005 by the Federal Financial Institutions Examination Council (FFIEC)... (Continued)Continue Reading