Tips

Tips

• 8 tips for a successful ERP upgrade project

  Follow this expert advice to avoid surprises, such as data mapping hassles and high implementation costs, and to ensure that the new ERP system is a change for the better.  Continue Reading

• Securing AI meeting assistants: What IT leaders need to know

  More companies are deploying AI agents to make their meetings more efficient. But these tools can also expose companies to some significant security risks.  Continue Reading

• 7 ways to collect customer data that keep you compliant

  Customer data can improve CX, marketing and sales decisions, but organizations must collect it transparently, protect it and follow applicable privacy laws.  Continue Reading

• Top methods for collecting customer feedback

  Businesses should collect customer feedback to address customer issues and create positive experiences. AI tools can help show deeper insights into customer sentiment.  Continue Reading

• Understand, optimize and track customer journey touchpoints

  Customer journey touchpoints enable businesses to create excellent customer experience and drive long-lasting customer loyalty -- if understood and optimized properly.  Continue Reading

• 12 top HR software and tool options to consider in 2025

  To help CHROs whittle down their HR software shortlist, learn the pros and cons of some top vendors and tools, and get buying tips to ensure the purchase is a success.  Continue Reading

• Top 12 customer experience metrics and KPIs in 2026

  Net Promoter Score is one of the most widely used CX metrics, but teams should also track CSAT, CES, churn, retention and other KPIs to measure performance.  Continue Reading

• How to build an HR software business case

  HR leaders who want new software must build a solid business case for the technology purchase and demonstrate a positive ROI. Here are tips on how to get a project approved.  Continue Reading

• 20 must-have HR software features and system requirements

  The demands on HR software are only growing more complex. Here's what to focus on to meet your requirements in recruiting, onboarding, employee benefits, compensation and more.  Continue Reading

• How to create an enterprise mobile device management policy

  An MDM policy helps organizations secure corporate, BYOD and hybrid workforce devices by defining acceptable use, data protection, privacy and enforcement standards.  Continue Reading

• What does robotic process automation mean for HR operations?

  HR can use RPA to automate manual processes, standardize common tasks, quickly complete existing tasks and free workers from the mundane to spend more time on complex projects.  Continue Reading

• How to use Intune app protection without MDM enrollment

  Intune mobile application management without enrollment lets IT protect corporate data on BYOD devices using app protection and Conditional Access policies.  Continue Reading

• 6 ways customer experience can increase sales

  A strong customer experience strategy increases retention, drives repeat revenue and creates competitive advantage. Explore six ways CX directly influences sales growth.  Continue Reading

• ERP implementation: 10 steps for success

  Follow these well-trod steps, line up the best people, be fully aware of the most common mistakes, and use the right metrics to ensure your ERP project delivers on its promises.  Continue Reading

• Big bang vs. phased ERP implementation: Which is best?

  COOs, CFOs and others who work with ERP must ensure their company makes the right choice when selecting the big bang approach vs. the phased approach for an ERP implementation.  Continue Reading

• A list of the most popular MOOCs to consider in 2026

  Massive open online courses help learners across the globe acquire new skills and pursue credentials. Explore some of the best MOOC platforms available today.  Continue Reading

• 5 remote work communication challenges and how to fix them

  Successful remote work communication depends on more than tools alone. Explore the technology, governance and usage gaps that create risk for IT teams and how to address them.  Continue Reading

• 10 top learning experience platforms to use in 2026

  The benefits of learning experience platforms are numerous, especially in an age of remote and hybrid work. Here are some of the top LXPs and features to consider right now.  Continue Reading

• 8 AI meeting assistants to consider in 2026

  AI meeting assistants now come packed with powerful features to improve employee productivity and meeting workflows. So, which AI tool is best for your organization?  Continue Reading

• Top 6 unified endpoint management software vendors in 2026

  UEM software is vital for helping IT manage every type of endpoint an organization uses. Explore some of the top vendors and how their features compare.  Continue Reading

• 20 top learning management systems for 2026

  While many LMSes offer comparable features, HR leaders must consider the full product offering and cost. Here are some of the top LMSes on the market.  Continue Reading

• Blockchain HR technology: 6 use cases impacting human resources

  Blockchain is a mystery to some in HR and a godsend to others. Either way, it's here and gaining ground. Here's a look at the biggest ways blockchain could change HR.  Continue Reading

• The HR software buying team: Roles, responsibilities, tips

  Choosing the right HR software requires teamwork and forethought. Here's a look at which people to include in the evaluation and selection process and what their roles should be.  Continue Reading

• VR in HR: How human resources can use VR and AR technology

  The use of augmented and virtual reality in HR processes is just beginning, but it has great potential in recruiting, onboarding, training and virtual workspaces.  Continue Reading

• 5 UC and collaboration trends reshaping the market in 2026

  The UC trends driving strategic priorities in 2026 include agentic AI, connected workspaces and security advancements to boost productivity and innovation.  Continue Reading

• 5 key video conferencing trends to watch in 2026

  AI assistants in video conferencing have advanced beyond meeting transcripts and summaries to become key team members. Explore how AI will drive the top market trends of 2026.  Continue Reading

• 7 customer experience trends to know in 2026

  Customer interaction analytics, autonomous agents and AI-driven upsells are some of the CX trends that could boost revenue, cut costs and improve customer service.  Continue Reading

• Best enterprise content management software of 2026

  When buying enterprise content management software, businesses have several products to consider. Here are some of the leading ECM platforms to evaluate.  Continue Reading

• 10 HR analytics tools that can optimize your workforce

  HR analytics tools can improve workforce outcomes by reducing attrition, boosting employee satisfaction and helping to plan new hires. Here are 10 popular products to consider.  Continue Reading

• HR software buying mistakes to avoid

  The HR system selection process is rife with the potential for mistakes. Learn about some of the most common errors and how the HR software buying team can avoid them.  Continue Reading

• 9 of the top employee review software for CHROs to investigate

  Not all employee review software is right for every company -- for example, one requiring more high-level software should bypass basic products. Learn more about the top offerings.  Continue Reading

• How to create an employee training plan: 7 steps + template

  Employee training requires a comprehensive plan to ensure that training methods are user-friendly, effective and aligned with the goals of employees and the organization.  Continue Reading

• How to create customer profiles, with examples

  Creating customer profiles gives brands a deep understanding of customers' needs and results in more successful marketing strategies. Here are the steps to get started.  Continue Reading

• LXP vs. LMS: What are the differences?

  An LXP is often used in conjunction with an LMS but doesn't have to be. Learn more about LMS vs. LXP and how their use cases differ.  Continue Reading

• CPaaS in CX: A look at top providers, trends and use cases

  The CPaaS market, as it relates to customer engagement, is competitive and volatile. See how vendors cater to business customers and the trends driving innovation.  Continue Reading

• 12 advantages and disadvantages of video conferencing

  Video conferencing can help businesses save money and make employees more productive, but it can make personal connections difficult and requires more secure technology.  Continue Reading

• 5 benefits of enterprise content management (ECM)

  ECM software offers various benefits to organizations, including document accessibility, better collaboration, improved security and governance, and easy search functions.  Continue Reading

• Top 5 free and open source ECM software

  For small businesses that lack significant budgets, these five free and open source ECM systems can help organize digital content and improve employee productivity.  Continue Reading

• 6 enterprise content management best practices for deployment

  When implementing enterprise content management software, organizations should consider key factors such as developer input, ease of use and built-in security.  Continue Reading

• 7 steps to migrate ECM systems to the cloud

  Enterprise content management systems can become outdated, prompting a migration to cloud-based options. Follow these seven steps to ensure a smooth migration.  Continue Reading

• Top 8 enterprise content management challenges to avoid

  As organizations strategize enterprise content management, challenges may arise -- like cost, security and storage. Careful planning can avoid these issues.  Continue Reading

• How to develop an ECM strategy and roadmap

  Deploying an enterprise content management system requires careful forethought. Before implementing an ECM platform, enterprises should follow these steps.  Continue Reading

• Top 10 customer data privacy best practices

  To ensure customer data remains secure and inaccessible to bad actors, organizations should implement best practices such as frequent data audits and employee trainings.  Continue Reading

• Document management vs. content management: How they differ

  While document and content management are part of a larger enterprise content management strategy, the two systems handle different types of information.  Continue Reading

• The 7 stages of enterprise content lifecycle management

  Content lifecycle management is where business process management, content and records management intersect. Learn more about this process and its key stages.  Continue Reading

• 5 steps to a successful ECM implementation project

  Implementing an ECM system is not all about technology; it's also about the people. A proper rollout requires feedback from key business departments and personnel.  Continue Reading

• Comparing Microsoft Teams Premium vs. Copilot in Teams

  Explore Microsoft Teams Premium and Copilot to understand their AI productivity features and select the product license best suited for your team's needs.  Continue Reading

• Mobile unified communications: Everything you need to know

  Mobile unified communications is becoming an increasingly important strategy for businesses of all types and sizes. Here's everything you need to know about mobile UC.  Continue Reading

• How AI is transforming unified communications

  AI in unified communications can take employee collaboration and productivity to the next level. But AI does carry risks that enterprises must first address to maximize adoption.  Continue Reading

• Strategic benefits of managed UC services

  Managed UC services offer several benefits for businesses, including improved network connections, communication software integrations and support for remote work.  Continue Reading

• On-premises vs. cloud vs. hybrid UC deployment models

  When deploying unified communications, organizations need to carefully consider the benefits and drawbacks of on-premises, cloud and hybrid deployment models.  Continue Reading

• MRP vs. ERP: Understand the differences and similarities

  Did you know today's ERP systems evolved from yesterday's MRP systems? Learn the differences, including functions, applications and benefits -- and how they work together.  Continue Reading

• ERP maintenance: 5 tips to sustain your ERP system

  Your ERP is a mission-critical asset and the nervous system of your business. Here are some tips and best practices for maintaining it to keep things running smoothly.  Continue Reading

• 9 e-learning content providers for your company to consider

  Affordable content for your organization's e-learning program is just a few clicks away. Here are some prominent sources of high-quality courses and administrative tools.  Continue Reading

• How to develop successful e-learning content in 10 steps

  A well-rounded, engaging, self-paced, skills-oriented e-learning program requires a combination of time-tested teaching practices and advanced online tools and technologies.  Continue Reading

• How to build an effective upskilling program for employees

  Learn how upskilling can benefit an organization by helping to fill open positions and the steps needed to create a program that involves management and employee feedback.  Continue Reading

• Choose between Microsoft Teams vs. Zoom for conference needs

  Weigh the pros and cons of Microsoft Teams vs. Zoom, and focus on ease of use, pricing, market share, video and telephony capabilities, and security requirements.  Continue Reading

• What are the advantages and disadvantages of MOOCs?

  The need to continuously retrain employees has contributed to the growing popularity of massive open online courses. Explore the pros and cons of this learning approach.  Continue Reading

• 9 customer journey mapping tools that can improve your CX

  Customer journey mapping tools provide valuable insights into the customer experience. Learn more about some of the top tools and how to choose the right one.  Continue Reading

• Customer experience strategy: 5 tips to build a valuable CX

  The best CX strategy should provide value to both the customer and the business. However, it requires support from leadership and significant investments in technology.  Continue Reading

• How to create a customer journey map -- with template

  Customer journey maps help CX teams delve into the data gathered during a customer's experience. They also help businesses to understand the failures and successes of sales.  Continue Reading

• How to gather and evaluate customer sentiment

  Businesses can harvest customer sentiment from a variety of places, including social media, surveys, likes, comment cards, contact centers and word-of-mouth.  Continue Reading

• How to calculate video conferencing bandwidth requirements

  Image motion, frame rates and screen resolution often dictate video conferencing bandwidth requirements. Learn four steps to address remote and office video call bandwidth needs.  Continue Reading

• Customer experience vs. customer service: How do they differ?

  Customer experience and customer service are not the same, but they do have a shared goal: to ensure customers are satisfied and return for repeat business.  Continue Reading

• CX personalization: Why it's important and how to deliver it

  A personalization strategy can increase brand loyalty and customer retention by providing relevant content to customers when they need it. Here's how to get started.  Continue Reading

• How to fit customer experience security into your strategy

  Most organizations overlook security in their CX strategies. However, with collaboration, personalization, CIAM controls and more, organizations can offer a secure and positive CX.  Continue Reading

• 5 tips for creating customer journey maps from buyer personas

  Organizations can create a journey map for each buyer persona. To create the map, CX teams should use data, consider many viewpoints and apply a central governance framework.  Continue Reading

• 8 customer journey KPIs that businesses should track

  To ensure CX teams properly track their customers' journeys, use KPIs such as churn and engagement rates to help inform what users enjoy and where they get stuck.  Continue Reading

• 8 CX challenges facing organizations and how to address them

  There are many barriers to effective CX initiatives, but most revolve around communication at the consumer and enterprise level.  Continue Reading

• 7 benefits of customer experience management

  A customer experience management strategy brings many benefits, including a reduced customer churn rate, lower marketing costs and improved crisis management.  Continue Reading

• Compare capabilities of Office 365 MDM vs. Intune

  Office 365 MDM and Intune both offer the ability to manage mobile devices, but Intune provides deeper management and security. Delve into this comparison of the two consoles.  Continue Reading

• 7 key benefits of mobile device management for businesses

  Mobile device management tools offer several benefits, like improved productivity and enhanced security, to organizations that use mobile devices for business tasks.  Continue Reading

• How to evaluate cloud vs. on-premises MDM, EMM or UEM

  Organizations should consider whether an on-premises or cloud MDM or UEM platform is best. Determine how to make the decision and, if that decision is cloud, migrate without issues.  Continue Reading

• How to successfully implement MDM for BYOD

  Implementing MDM in BYOD environments isn't easy. IT should communicate with end users to set expectations about what personal information the MDM platform can and cannot track.  Continue Reading

• How end-to-end encryption supports secure team collaboration

  End-to-end encryption provides secure collaboration but limits certain productivity features. Learn how end-to-end encryption fits in a team collaboration security strategy.  Continue Reading

• Weighing personal video conferencing endpoints for hybrid work

  Deploying video conferencing endpoints solely in meeting rooms ignores the needs of remote workers. Learn why desktop and home environments must be included when evaluating endpoint options.  Continue Reading

• Popular video conferencing APIs to weigh for app integration

  Video conferencing APIs can simplify integrating video with business applications. Learn the benefits of video APIs and best practices to follow when evaluating API providers.  Continue Reading

• 3 tips to build a professional home video conferencing setup

  As remote work becomes more common, connecting with your teams gets tougher. An effective home video conferencing setup can help bridge the communications gap.  Continue Reading

• AI in video conferencing opens a world of features

  AI in video conferencing will result in useful features for businesses. Learn how AI capabilities improve meetings and what to ask conferencing vendors about their products.  Continue Reading

• 5 steps to managing team collaboration apps

  Team collaboration apps offer measurable productivity and cost benefits. Follow these five steps to address technical, security and operational needs and achieve deployment success.  Continue Reading

• 4 Microsoft Teams security issues and how to prevent them

  As collaboration platforms become essential to everyday operations, understanding Microsoft Teams security issues is more important than ever.  Continue Reading

• External collaboration tools extend platforms to partners

  Extending collaboration tools to outside users is a challenge. Learn the features productivity vendors have that make this possible.  Continue Reading

• 5 best practices for Slack implementation success

  Organizations looking to make the most of their Slack implementation should follow these best practices, including addressing security needs and using channel management tools.  Continue Reading

• Microsoft Teams vs. Slack: Which is better for your business?

  Organizations deploy collaboration apps as they wrestle with keeping remote employees engaged and informed. Learn how to weigh Microsoft Teams vs. Slack to determine which app is best for you.  Continue Reading

• Collaboration tool security: How to avoid common risks

  As the use of collaborations tools and platforms surges, new research from Metrigy emphasizes organizations need to focus on collaboration tool security to reduce risk.  Continue Reading

• How to assess video endpoint security for remote workers

  For remote workers, video endpoint security is a big consideration for corporate IT staffs. But the dangers might not be as big as feared.  Continue Reading

• Content management vs. knowledge management: What are the differences?

  Knowledge management and content management both deal with creating, managing and distributing. But there are key differences between the two concepts. Learn more.  Continue Reading

• How to enable and disable Tamper Protection in Windows 10

  Tamper Protection in Windows 10 can protect against malware and third-party applications from changing Windows security settings. Learn how to use the new security feature.  Continue Reading

• 11 tips to improve Windows 10 performance

  With a few minor tweaks, such as maximizing RAM, disabling visual effects and getting rid of unnecessary services, you can increase Windows 10 performance.  Continue Reading

• Whiteboard apps support virtual ideation for remote teams

  Ideation is more challenging as employees continue to work remotely. Virtual whiteboard apps are an emerging tool designed to help team members generate the innovations that businesses rely on.  Continue Reading

• Building a strategy for intercompany collaboration

  Collaboration with external users is a challenge, especially when multiple platforms are involved. Learn the three factors IT should consider to support intercompany collaboration.  Continue Reading

• Evaluate if the MacBook Air is good for business use

  The MacBook Air is popular in the consumer market, but IT admins should evaluate the MacBook Air for business as a separate issue, looking into the device specs and use cases.  Continue Reading

• 10 types of biases that affect customer data analysis

  Analytics can help businesses make data-driven decisions, but common cognitive biases can skew how organizations interpret the information and CX.  Continue Reading

• 4 ways to ensure remote workforce success during COVID-19

  HR teams are facing new challenges on how to keep employees engaged and productive. Here are four ways HR teams can encourage work-from-home success.  Continue Reading

• Compare UEM capabilities of Citrix Workspace vs. VMware Workspace One

  Digital workspaces go beyond the capabilities of UEM. Compare the management features of two major digital workspace platforms from Citrix and VMware.  Continue Reading

• How to evaluate UEM, MDM platforms for IoT and wearables

  Wearables and IoT devices can benefit enterprise organizations, but it's important to secure and manage. Evaluate a UEM to determine if it has proper IoT support.  Continue Reading

• Consider device attestation over MDM for specific use cases

  As organizations consider running BYOD-style deployments, how to ensure devices are secure becomes a concern. Device attestation can provide IT assurance that devices are secure without management.  Continue Reading

• 6 candidate journey mapping secrets savvy recruiters know

  A journey map can be a critical tool for uncovering what it takes to provide your candidates with great experiences. Here's advice on how to use it the right way.  Continue Reading

• Managing Windows Defender Device Guard in Windows desktops

  IT pros must understand how Windows Defender Device Guard uses a locked-down approach to desktop security and how this method could cause compatibility issues and headaches for IT.  Continue Reading

• 5 ways a chatbot for the contact center can help workflow

  AI and chatbot technology are constantly changing and gaining capabilities. Companies need to determine how to best use chatbots for their contact centers.  Continue Reading