Enterprise AI Strategy: Page

Chatbots in customer service find success with focused goals

Chatbots can be a great adjunct to customer service, but a successful rollout requires careful planning, flexibility and clear objectives.

By David Needle • Aug. 15, 2019

Enterprises need to create an AI culture for success

Enterprises can resist using AI because of the cultural changes employees feel it will bring, including changes to employee job descriptions and elimination of outdated jobs.

By Mark Labbe • July 26, 2019

Analyst, author talks enterprise AI expectations

The author of the upcoming book about enterprise AI talks about realistic AI deployment, dispelling some of the AI hype myths that can be harmful to enterprises.

By Mark Labbe • July 25, 2019

AI for digital marketing heavily used in the gaming industry

AI in gaming has evolved beyond automating character and fictional world development. Gaming companies are now using AI to better market to existing and potential players.

By Mark Labbe • July 19, 2019

Consider these 12 RPA software vendors for deployment

RPA technology can help companies successfully automate their tasks and processes if they can sift through the options to determine the right system for their enterprise.

By Bob Violino • July 10, 2019

Natural language processing drives conversational AI trends

Since the first conversational interfaces, users have desired human-like conversation. Now, AI sentiment analysis, emotion and unique generation are bringing us one step closer.

By Ron Schmelzer • June 28, 2019

Successful retail robots improve the augmented workforce

The future of AI in the workplace relies on the successful integration of humans and bots. Retail use cases for cobots point to customer engagement and labor tasks.

By Kathleen Walch • June 21, 2019

DataRobot acquisition of ParallelM to enhance AI management

DataRobot machine learning tools should see a boost following the company's acquisition of ParallelM, a startup with tools for deploying, managing and monitoring AI.

By Mark Labbe • June 20, 2019

Applications of autonomous robots lead in the enterprise

In enterprise AI, bot technology is leading the charge. Seamless integration and process streamlining are initial benefits, but the true profit lies in what comes next -- auto-AI.

By Kathleen Walch • June 7, 2019

New Nuxeo AI platform gives enterprises custom models

Nuxeo Insight Cloud is an AI platform that enables an enterprise to use its own data with machine learning models to improve accuracy by being enterprise-specific.

By Tanner Harding • June 4, 2019

How to recycle data from AI for employee engagement efforts

By reusing the data collected for AI algorithms and the insights they generate, enterprises can boost employee performance and improve business processes.

By Kassidy Kelley • May 31, 2019

Deep learning recognition use cases grow as tech matures

As deep learning image and voice recognition technology improves, enterprises are finding novel ways to apply the technology to sharpen and improve their operations.

By Ron Schmelzer • May 22, 2019

Automatic meeting transcription records business sessions

By using an automated transcription platform from Fireflies.ai, employees at Zenatta Consulting can more easily find and read transcripts from important client calls.

By Mark Labbe • May 15, 2019

What is RPA technology and what can it do for your business?

RPA tools play an important role in modern companies because they can automate manual or repetitive human tasks, freeing workers to focus on more important work.

By Bob Violino • May 13, 2019

Microsoft AI services roadmap to be delivered at Build

Microsoft's Build developer conference is set to showcase a range of new services for IoT, AI and machine learning. It's evidence of how developers' palettes and customer requirements have expanded beyond core enterprise IT scenarios.

By Chris Kanaracus • May 2, 2019

AI vendors attack data scientist shortage with trainings

Internal data science training programs have helped vendors when colleges and universities have failed. Training is helping to fix the data scientist shortage.

By Mark Labbe • April 23, 2019

Clean data for machine learning is key to successful AI

Many enterprises think their AI projects should start with massive amounts of data. But clean data for machine learning should be their first step toward AI.

By Kassidy Kelley • April 23, 2019

Enterprises are crowdsourcing AI development

By crowdsourcing AI development, enterprises can broaden the knowledge base of their machine learning applications, and early adopters are showing promising results.

By George Lawton • April 15, 2019

IBM PowerAI workstation eases AI app development, lowers cost

IBM has delivered a low-cost workstation tuned to work hand in hand with its Power AC922 server to lower the bar of entry for AI application development.

By Ed Scannell • April 8, 2019

Enterprise AI collaboration tools take tips from dating apps

Enterprise AI collaboration is turning to an unlikely source for inspiration: dating apps that have long used machine-learning based personalization and communication.

By Kathleen Walch • April 3, 2019

How will the GDPR and AI clash affect enterprise applications?

Compliance rules for GDPR and AI implementation may not seamlessly work together. Experts say AI's automated decisions on customer data are risky and need to be explainable.

By Kassidy Kelley • March 29, 2019

Enterprises need to develop an AI strategy now

Business leaders who approach AI as a future concern are likely to miss the boat on this influential technology. The time to explore AI implementation is now.

By Nigel Duffy • March 19, 2019

Enterprise AI tools help cultivate better business health

AI technologies can give companies a business boost, enough so that the number of available jobs for humans may increase instead of declining due to more automation.

By Nipa Basu • March 12, 2019

Enterprises using AI in sales gain sharper view of customers

AI-powered sales tools are helping enterprise sales teams spend less time on tedious administrative tasks and get back to what they do best: selling.

By Kathleen Walch • Feb. 21, 2019

How to build better conversational AI bots for business uses

Conversational AI developers from Google, Uber and Autodesk detail dos and don'ts for designing chatbots and AI assistants that can interact effectively with users.

By George Lawton • Feb. 18, 2019