Enterprise AI Strategy: Page

AI for customer experience powers gains at enterprises

Customer experience is growing more central to enterprises' digital strategies, and AI is increasingly driving much of their engagement and retention efforts.

By Kathleen Walch • Feb. 15, 2019

Implementing RPA boosts company growth and employee satisfaction

Implementing RPA to augment your workforce can feel overwhelming. Ditch theoretical application conversations, and read a rundown of one executive's experience implementing RPA.

By Kassidy Kelley • Feb. 13, 2019

IBM Project Debater crowdsources to boost its AI, NLP skills

Project Debater, an IBM AI system, creates viewpoints with the help of people who type in arguments on topics. That may also help drive future business uses.

By Mark Labbe • Jan. 30, 2019

Enterprises deploy AI in mining projects to improve analytics

By implementing AI in mining processes, enterprises are able to utilize data algorithms and automated machines to preserve the sensitive environment and their human workforce.

By Kathleen Walch • Jan. 29, 2019

Debate over AI in the workforce requires a broad view

Enterprises that are poised to implement AI in the workforce don't have to forfeit human jobs to do so. Read a Dun & Bradstreet analyst's take on the intent of enterprise AI.

By Kassidy Kelley • Jan. 28, 2019

Automated help desk processes improve enterprise-level ITSM

By using AI-enabled systems to create an automated help desk, enterprises can streamline IT support while predicting, managing and solving common user issues.

By Ron Schmelzer • Jan. 21, 2019

Footasylum drives growth with AI in retail business tools

AI-driven marketing tools from Peak, an AI and analytics services vendor, has helped apparel seller Footasylum better personalize marketing to customers.

By Mark Labbe • Jan. 21, 2019

AI for project management makes projects more strategic

Enterprises are increasingly incorporating AI into their project management processes to make projects more strategic and to make better use of the data created by these processes.

By Ron Schmelzer • Jan. 16, 2019

5 trends in AI that shaped 2018

2018 was a big year in the world of AI. Here we look at five of the leading trends in the use of AI to see how they set the stage for what should be further gains next year.

By Ron Schmelzer • Dec. 17, 2018

Enterprises put AI in supply chain to streamline processes

Supply chain AI is helping enterprises that rely on the movement of physical parts and products streamline their operations and automate tricky last-mile problems.

By Ron Schmelzer • Dec. 12, 2018

Impact of AI on business still more limited than some hoped

Most businesses have yet to feel the full effect of AI, as enterprises labor to determine where and under what conditions the technology can most effectively be deployed.

By Ed Burns • Dec. 7, 2018

Countries need national strategy for AI to stay competitive

With the Chinese government funding artificial intelligence at an aggressive pace, the U.S. and other countries are facing substantial pressure to step up their investment.

By Ed Burns • Nov. 20, 2018

Lessons learned from 3 AI use cases

Sharing use cases is a form of storytelling, and that may be a key to proving just how valuable AI can be for companies, according to Gartner's Erick Brethenoux.

By Nicole Laskowski • Nov. 6, 2018

Business robotics moves off of the manufacturing floor

New uses of robotics are opening up in businesses, as applications for the technology begin to expand beyond its traditional place in manufacturing plants.

By David Teich • Oct. 31, 2018

Nations sharpen AI strategies as global competition heats up

The U.S. and China are the leading countries in AI research and development right now, but nations throughout the world are developing strategies to remain competitive.

By Kathleen Walch • Oct. 31, 2018

Healthcare and AI are a good pair -- until vendors overpromise

Excessive promotion and grandiose promises from vendors like IBM are making it hard to accurately judge what the proper role of AI in healthcare should be.

By Ed Burns • Oct. 26, 2018

Social media and AI beef up personalization in marketing

Enterprises are increasing their use of AI in social media marketing, helping produce more targeted content. As applications evolve, some surprising use cases are emerging.

By Ron Schmelzer • Oct. 23, 2018

How AI process automation helps simplify enterprise workflows

The growing trend of putting AI in process automation tools is helping companies make their workflows more intelligent, offering an upgrade over traditional process automation tools.

By Ron Schmelzer • Oct. 17, 2018

AI taking jobs is not a concern for certain workers

AI and job loss may turn out to be among the biggest stories of this century, but workers in certain fields don't have nearly as much to worry about as others.

By Ed Burns • Oct. 17, 2018

Create and apply a successful enterprise chatbot strategy

For enterprises looking to introduce chatbots, tips range from testing the bot in many different channels, planning for conversational limitations, and studying successful bots.

By Mark Labbe • Sept. 21, 2018

RPA strategy takes advantage of fast-growing market

The RPA market is rapidly growing, and it's little wonder why. Using RPA best practices, businesses can deploy RPA quickly and potentially use it to save time and money.

By Mark Labbe • Sept. 10, 2018

Machine learning in production challenges developers’ skills

Deploying machine learning models requires an entirely different skill set than developing them, and data scientists and engineering teams need to be ready to bridge this gap.

By George Lawton • Sept. 6, 2018

What do businesses do with the top machine learning platforms?

Take a deep dive into machine learning, including decision trees, clustering, reinforced learning, neural networks, as well as supervised and unsupervised machine learning.

By Bob Violino • Aug. 30, 2018

How AI in e-commerce makes vendors more responsive to customers

AI tools are giving a boost to personalization in e-commerce as vendors find machine learning tools can make ads and experiences more relevant to their customers.

By Ron Schmelzer • Aug. 14, 2018

O’Reilly machine learning survey: Enterprises aim for maturity

A new survey finds companies are using fairness and bias as metrics to evaluate the success of a machine learning model.

By Nicole Laskowski • Aug. 13, 2018