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Brand Experience Team/TechTarget
FTC’s quixotic quest to fix CX with Click to Cancel rule
The Biden administration strives to improve CX with a rule that goes in effect in 180 days. What could possibly go wrong? People, process, tech and a U.S. election.
Don Fluckinger • Oct. 21, 2024 -
Brand Experience Team/TechTarget
How to address the challenges of AI-driven digital twins
The market for AI-driven digital twins is growing, with potential to accelerate climate action. IT leaders implementing digital twin tech should use these tips to succeed.
Jo North • Oct. 2, 2024 -
Brand Experience Team/TechTarget
Benioff: Self-driving taxis part of autonomous AI’s ‘moment’
With GenAI powering Salesforce's new autonomous CX agents and Waymo's fleet of self-driving taxis around San Francisco, AI is having a 'moment.'
Don Fluckinger • Sept. 19, 2024 -
Brand Experience Team/TechTarget
Kamala Harris is repeating Hillary Clinton’s H-1B mistake
Kamala Harris, backed by Silicon Valley VCs, might overlook H-1B concerns like Hillary Clinton did in 2016, which could affect her presidential bid, especially in key swing states.
Patrick Thibodeau • Aug. 6, 2024 -
Brand Experience Team/TechTarget
CrowdStrike disaster exposes a hard truth about IT
Growing third-party dependencies mean more CrowdStrike-like disasters ahead. Preventing these requires a commitment to quality from vendors and robust backup plans from users.
Patrick Thibodeau • July 25, 2024 -
Brand Experience Team/TechTarget
Generative AI tools are here, but who’s using them?
Generative AI has much promise. But the road between here and delivering on those promises looks to be a lot longer than when ChatGPT first dropped in November 2022.
Don Fluckinger • July 3, 2024 -
Brand Experience Team/TechTarget
By acquiring Cameyo, Google fully commits to enterprise EUC
With the acquisition of Cameyo, Google puts ChromeOS into consideration in enterprises alongside thin clients, repurposed PCs or even laptops running Windows.
Gabe Knuth • June 6, 2024 -
Brand Experience Team/TechTarget
Dell Technologies World 2024 showcases AIOps, sustainability
Dell Technologies World 2024 showcased hardware advancements to support AI and served as a launch for Apex AIOps, a rebranded software suite emphasizing sustainability.
Jon Brown • June 4, 2024 -
Brand Experience Team/TechTarget
VMware EUC is now Omnissa: What we know so far
VMware EUC users waiting to see where the products would land after Broadcom's divestiture now have some answers.
Gabe Knuth • May 23, 2024 -
Brand Experience Team/TechTarget
Microsoft Copilot+ AI PCs turn up the heat on Apple
Microsoft, with the help of Qualcomm, might have finally delivered a device that will cause users to reconsider their Apple endpoint device purchase next time around.
Gabe Knuth • May 22, 2024 -
Brand Experience Team/TechTarget
Generative AI’s role in the rebirth of knowledge management
Generative AI could help organizations realize the tacit knowledge-sharing benefits that were touted in the late 1990s for the discipline of knowledge management.
Brian McKenna • May 21, 2024 -
Brand Experience Team/TechTarget
AI PCs need apps with broad use cases to gain traction
There are many ways local AI on PC hardware can help users, but the broader use cases aren't there yet. Learn about the emerging AI PC market and where it still needs to grow.
Gabe Knuth • May 14, 2024 -
Brand Experience Team/TechTarget
Reviewing the features of Copilot for Microsoft 365
Copilot and Microsoft 365 is a promising partnership. But the license price tag may cause second thoughts, so it's important to learn Copilot's features and use cases.
Brien Posey • May 8, 2024 -
Brand Experience Team/TechTarget
Kaseya Connect Global brings Partner First Pledge, new service
Kaseya's pledge to partners promises more pricing controls and a new subscription service that lets MSPs manage and secure their clients' environments at a lower cost.
Christophe Bertrand • May 2, 2024 -
Brand Experience Team/TechTarget
Windows XP EOL anniversary: 10 years of endpoint evolution
Windows XP EOL meant upgrading to Windows 7, but times have changed. IT pros can use the next upgrade cycle as an opportunity to reevaluate endpoints and consider DaaS or AI PCs.
Gabe Knuth • April 8, 2024 -
Brand Experience Team/TechTarget
IT leaders curb GenAI enthusiasm at Enterprise Connect
IT leaders at Enterprise Connect expressed enthusiasm for GenAI experimentation in customer experience as well as circumspection that vendors should take on board.
Brian McKenna • March 28, 2024 -
Brand Experience Team/TechTarget
Salesforce TDX reveals how consumer and enterprise AI differ
The soaraway success of GenAI chatbots has obscured how enterprise AI differs from consumer AI. Salesforce's TDX developer conference threw those differences into some relief.
Brian McKenna • March 12, 2024 -
Brand Experience Team/TechTarget
First thoughts on VMware EUC sale to private equity firm KKR
Broadcom's sale of VMware EUC to private equity firm KKR will likely mean big changes, but the deal shouldn't be compared to Citrix's sale to Vista. Here's why.
Gabe Knuth • Feb. 27, 2024 -
Brand Experience Team/TechTarget
11 more alternative desktop and app virtualization vendors
Many organizations turn to the biggest desktop virtualization vendors for size and scale reasons, but smaller vendors that occupy a niche are worth knowing as well.
Gabe Knuth • Feb. 9, 2024 -
Brand Experience Team/TechTarget
How contact center modernization plays into AI strategies
Contact center workers want to work in different ways, so more leaders are experimenting with GenAI. ESG research explores the maturity of contact center tech.
Brian McKenna • Jan. 30, 2024 -
Brand Experience Team/TechTarget
Build that elusive, winning generative AI business strategy
Analysts explain why so few enterprises can come up with generative AI strategies that can prove its value in hard dollars. Spoiler alert: First you need a problem to solve.
Don Fluckinger • Jan. 22, 2024 -
Brand Experience Team/TechTarget
How to shrink your IT carbon footprint and why it matters
Organizations are shifting IT priorities toward efficient resource consumption. Learn how strategies prioritizing sustainability can enhance a company's competitive advantage.
George Burns III • Jan. 17, 2024 -
Brand Experience Team/TechTarget
VDI alternatives to Citrix and VMware for remote work
Many organizations will go with remote and virtual desktop services from Citrix, Microsoft and VMware, but there are many alternatives on the market. Check out these 11 vendors.
Gabe Knuth • Jan. 4, 2024 -
Brand Experience Team/TechTarget
Broadcom intends to divest VMware EUC: What’s next?
Broadcom officially intends to divest itself of VMware EUC, leaving questions about where the end user computing division and VMware's desktop technologies might land.
Gabe Knuth • Dec. 8, 2023 -
Brand Experience Team/TechTarget
How to attract and retain neurodiverse talent
Learn how to make the application and interview process easier for neurodivergent candidates and maintain inclusiveness, including promoting a culture of respect and understanding.
Anthony Pacilio • Dec. 5, 2023
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