Enterprise Software: Page

Call center scheduling: How to manage Auxiliary or unavailable time

Expert Lori Bocklund advises a reader on managing a call center agent's Auxiliary or unavailable time.

Sept. 12, 2007

Can I delete certificates from the CA?

Learn how you can manage Microsoft security certificates and improve Internet Information Services (IIS) security.

Sept. 4, 2007

Retroactive accounting period differences

What is the difference between "earliest Retroactive accounting period" and "Retroactive accounting date"?

By Sheryl Springer Middleton • Aug. 17, 2007

Web Dynpro ABAP Quick Tip: Table column sorting in four steps

This tip is for those of you who are very new to Web Dynpro ABAP and need help sorting table columns.

By Mohammed Anzy S • Aug. 17, 2007

Conducting a CRM system and process audit

Expert Paul Greenberg offers advice on conducting an audit of CRM systems and processes.

By Paul Greenberg • Aug. 14, 2007

Windows pagefile security risks and how to avoid them

Learn about the security risks involved in using Windows pagefile, and avoid putting your sensitive data in harm's way.

By Brien Posey • Aug. 9, 2007

32-bit Remote Desktop Connection Client - Terminal Services for Windows Server 2003

Since most users who access Terminal Server environments do so from 32-bit Windows client devices, this is the client platform that Microsoft has spent the most effort on.

By Brian Madden • Aug. 9, 2007

How to evaluate call center quality analyst performance

Expert Donna Fluss provides some guidelines for evaluating the performance of a call center's quality coach, and offers suggestions on training a quality coach.

By Donna Fluss • July 26, 2007

How to use GPOs to deny folder permissions

You can use a Group Policy Object (GPO) to deny folder permissions in Windows. Find out how to manage folder permissions with GPOs with this advice from Kevin Beaver.

July 25, 2007

Calculating the call center agent seat utilization ratio

Lori Bocklund explains how to calculate the seat utilization ratio for a call center with a formula using call center agents and number of call center seats.

July 24, 2007

What can a VoIP phone do that a landline phone cannot?

This expert response outlines the basic differences between a VoIP phone and a POTS phone.

July 22, 2007

mySAP

MySAP, a product of the German software company SAP, is an e-business software integration tool that delivers content to a user based on his or her role in an enterprise.

By TechTarget Contributor • July 15, 2007

Problems with the output device ‘LOCL’

I am setting up shop papers (PM) in Smart Forms using Helvetica font. The shop papers were designed with output device LOCL. The output changes (spaces between words) based on the output device. How do I fix this?

By Mark Smithson • July 11, 2007

Fast Reboot: quick reboot utility for Windows

Windows' shut down/reboot process is not that snappy; it can take a couple of minutes for everything to terminate and be written to disk. You can initiate a reboot quickly with a tool like Fast Reboot, which performs the usual quick-reboot/shutdown functions from the command line.

By Serdar Yegulalp • June 20, 2007

Prevent copying files from shared folders to remote computers

It's a tricky issue -- how to stop users from copying files from shared folders. Learn how to manage a user's file and folder copying rights with this advice from Windows security expert Kevin Beaver.

June 18, 2007

Comparing locally managed and dictionary managed tablespaces

What is the difference between a locally managed and a dictionary managed tablespace, and what are the benefits of using a locally managed tablespace?

By Farooq Ali • June 4, 2007

Download and install the trial version of SAP NetWeaver 2004s ABAP

With the new build of the SAP NetWeaver 2004s ABAP trial version (SP11), we bring you a series of tips that will update your ABAP developer skills (beginners and experienced) to this new version. By the end of this series, you will have a good understanding of what's going on in the ABAP application server.

By Manfred Lutz • June 1, 2007

What do the .att and .pat files from a support package extraction contain?

When we extract the .car file from our support pack we get .att and .pat files. What data do these files contain?

By Bert Vanstechelman • May 29, 2007

Repair bad SAP data and subsequent data targets with delta update

Initialization / delta updates are what we do everyday, and the update method for most data targets. The delta mechanism ensures the consistency of transactional data. So if some data is wrong in the early stage of data flow, we have to not only correct the data but also correct the related records in subsequent data targets. Unfortunately such data can't be avoided in daily extraction. In some situations, the data to ODS is correct but reports errors while loading from ODS to Cubes.

By Aaron Wang • April 30, 2007

How can understanding customer value lead to successful marketing?

According to Lior Arussy, understanding customer value can lead to successful marketing if you target those customers with the highest potential value, not just those with the highest actual value.

By Lior Arussy • April 27, 2007

How do I fix errors in an automatic workflow customization?

When performing an automatic workflow customization, "RFC User could not be created" appears.

By Alon Raskin • April 17, 2007

How do I create a link in an email message that executes a workflow item in R/3?

A reader asks how to make it so that a user will receive an email in Outlook with a link that takes them to the appropriate transaction (in change mode) of the exact document that needs to be processed.

By Alon Raskin • April 17, 2007

Using subroutine pools for dynamic programming

The code to generate a temporary subroutine pool for dynamic programming in ABAP provided by a senior developer analyst at General Mills.

By Ravi Shankar Rajan • April 5, 2007

Reverting transport request changes

Can it hurt anything to go back to the original version of SAP without the new objects generated by transport requests? Bert Vanstechelman sheds some light on the matter.

By Bert Vanstechelman • March 25, 2007

What are the best practices for pricing configuration?

A reader states, "our pricing and contract management is a mess" in SA. Expert Srini Katta offers some general suggestions for determining a pricing configuration.

By Srinivasa Katta • March 25, 2007