Enterprise Software Definitions

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  • E

    employee onboarding and offboarding

    Employee onboarding involves all the steps needed to get a new employee successfully deployed and productive, while offboarding involves separating an employee from a firm.

  • employee resource group (ERG)

    An employee resource group is a workplace club or more formally realized affinity group organized around a shared interest or identity.

  • employee retention

    Employee retention is the organizational goal of keeping productive and talented workers and reducing turnover by fostering a positive work atmosphere to promote engagement.

  • employee sentiment analysis

    Employee sentiment analysis is the use of natural language processing and other AI techniques to automatically analyze employee feedback and other unstructured data to quantify and describe how employees feel about their organization.

  • employee training and development

    Employee training and development is a set of activities and programs designed to enhance the knowledge, skills and abilities of employees.

  • employee vetting

    Employee vetting is a screening process conducted by employers for checking the background and verifying the information of a new hire or applicant.

  • end-user computing (EUC)

    End-user computing (EUC) is a term that refers to the technologies that IT professionals use to deploy, manage and secure the devices, applications and data that workers require to perform their jobs.

  • engineering bill of materials (EBOM)

    An engineering bill of materials (EBOM) is a product recipe structured from the design standpoint, rather than the manufacturing standpoint.

  • enterprise asset management (EAM)

    Enterprise asset management (EAM) is the process of managing the lifecycle of physical assets to maximize their use; save money; improve quality and efficiency; and safeguard health, safety and the environment.

  • enterprise document management (EDM)

    Enterprise document management (EDM) is a strategy for overseeing an organization's paper and electronic documents so they can be easily retrieved in the event of a compliance audit or subpoena.

  • enterprise file sync and share (EFSS)

    Enterprise file sync and share (EFSS) is a service that allows users to save files in cloud or on-premises storage and then access them on desktop and mobile devices.

  • enterprise mobility

    Enterprise mobility is an approach to work in which employees can do their jobs from anywhere using a variety of devices and applications.

  • enterprise mobility management (EMM)

    Enterprise mobility management (EMM) is software that allows organizations to securely enable employee use of mobile devices and applications.

  • enterprise search

    Enterprise search is a type of software that lets users find data spread across organizations' internal repositories, such as content management systems, knowledge bases and customer relationship management (CRM) systems.

  • Erlang C

    Erlang C is a traffic modeling formula, primarily used in call center scheduling to calculate delays and to predict waiting times for callers.

  • ERP (enterprise resource planning)

    ERP, or enterprise resource planning, is software designed to manage and integrate the functions of core business processes like finance, HR, supply chain and inventory management in a single system.

  • ERP finance module

    The ERP finance module is the software component that handles the main accounting and financial management functions of an enterprise resource planning system.

  • Excel

    Excel is a spreadsheet program from Microsoft and a component of its Office product group for business applications.

  • What is employee experience?

    Employee experience is a worker's perception of the organization they work for during their tenure.

  • What is employee poaching (talent poaching)?

    Employee poaching, also known as job or talent poaching, is recruiting employees who work at competing companies or even other teams or departments within the same company.

  • What is employee self-service (ESS)?

    Employee self-service (ESS) is a widely used human resources technology that enables employees to perform many job-related functions that were once largely paper-based, or otherwise maintained by management, administrative or HR staff.

  • What is end-user experience monitoring (EUEM)?

    End-user experience monitoring (EUEM) is the process of monitoring the performance of IT resources from an end user's perspective.

  • What is enterprise content management? Guide to ECM

    Enterprise content management is a set of defined processes, strategies and tools that enables a business to obtain, organize, store and deliver critical information to its employees, business stakeholders and customers.

  • F

    FaceTime

    FaceTime is a proprietary video and audio calling service developed by Apple Inc., primarily used on iOS, iPadOS and macOS devices.

  • Fast Guide to acronyms used in manufacturing

    The following glossary or acronyms are those most used in internal communications within the manufacturing industry.

  • file sharing

    File sharing is the public or private sharing of files or folders on a networked computer.

  • fixed wireless

    Fixed wireless networking refers to the operation of wireless devices in fixed locations such as homes and offices.

  • fixed-mobile convergence (FMC)

    Fixed-mobile convergence (FMC) is the trend towards seamless connectivity between fixed and wireless telecommunications networks... (Continued)

  • forward error correction (FEC)

    Forward error correction (FEC) is a method for obtaining error control in data transmission in which the source (transmitter) sends redundant data and the destination (receiver) recognizes only the portion of the data that contains no apparent errors.

  • fronthaul

    Fronthaul, also known as mobile fronthaul, is a term that refers to the fiber-based connection of the cloud radio access network (C-RAN), a new type of cellular network architecture of centralized baseband units (BBUs) and remote radio heads (RRHs) at the access layer of the network.

  • What is field service management (FSM)?

    Field service management (FSM) is a system of managing off-site workers and the resources they require to do their jobs efficiently.

  • What is financial analytics and why is it important?

    Financial analytics is the creation of ad hoc analysis to answer specific business questions and forecast possible future financial scenarios.

  • What is first call resolution (FCR)?

    First call resolution (FCR) is when contact center agents properly address a customer's needs the first time they call so there is no need for the customer to follow up with a second call.

  • G

    geostationary satellite

    A geostationary satellite is an Earth-orbiting satellite placed at an altitude of approximately 22,300 miles or 35,800 kilometers directly above the equator.

  • Global Positioning System (GPS)

    The Global Positioning System (GPS) is a 'constellation' of 31 well-spaced satellites that orbit the Earth and make it possible for people with ground receivers to pinpoint their geographic location.

  • go-live (go live)

    Go-live is the time at which something becomes available for use.

  • Google Chrome browser

    Google Chrome browser is a free web browser used for accessing the internet and running web-based applications.

  • Google Firebase

    Google Firebase is a set of cloud-based development tools that helps mobile app developers build, deploy and scale their apps.

  • Google Hangouts

    Google Hangouts is a unified communications service that allows members to initiate and participate in text, voice or video chats, either one-on-one or in a group.

  • Google Mobile Services (GMS)

    Google Mobile Services (GMS) is a collection of applications and application programming interfaces (APIs) developed by Google for manufacturers of Android devices, such as smartphones and tablets.

  • Google Play

    Google Play, formerly known as Android Market, is the official online store for digital media distributed by Google.

  • GPRS (General Packet Radio Service)

    GPRS (General Packet Radio Service) is a best-effort packet-switching protocol and standard for wireless and cellular network communication services.

  • GR/IR clearing account (goods receipt/invoice receipt clearing account)

    A GR/IR clearing account (goods receipt/invoice receipt clearing account) is a bookkeeping device that can be used when goods arrive before the invoice is generated or when an invoice arrives before the goods are delivered.

  • graphic equalizer

    A graphic equalizer is a high-fidelity audio control that allows the user to see graphically and control individually a number of different frequency bands in a stereophonic system.

  • greenfield deployment

    A greenfield deployment is the design, installation and configuration of computer infrastructure where none existed before, for example, in a new office.

  • What is a general ledger (GL)?

    A general ledger (GL) is a set of numbered accounts a business uses to keep track of its financial transactions and to prepare financial reports.

  • What is a graphics processing unit (GPU)?

    A graphics processing unit (GPU) is a computer chip that renders graphics and images by performing rapid mathematical calculations.

  • What is a H.323 gatekeeper?

    A gatekeeper is a management tool for H.323 multimedia networks.

  • What is gamification? How it works and how to use it

    Gamification is a strategy that integrates entertaining and immersive gaming elements into nongame contexts to enhance engagement and motivate certain behaviors.

  • What is geolocation? Explaining how geolocation data works

    Geolocation technology identifies physical locations of devices and individuals based on information such as geographic coordinates and internet protocol addresses (IP address).

  • What is Google Drive?

    Google Drive is a cloud-based storage service that allows users to store and share files online.

  • What is GSM (Global System for Mobile Communications)?

    GSM (Global System for Mobile Communications) is a digital mobile communication standard applied widely in Europe and other parts of the world.

  • H

    hairpinning

    In general telecommunication, hairpinning is returning a message from an origin endpoint back in the direction it came from as a way to get it to its destination endpoint.

  • hard-drive encryption

    Hard-drive encryption is a technology that encrypts the data stored on a hard drive using sophisticated mathematical functions.

  • Hawthorne effect

    The Hawthorne effect is the modification of behavior by study participants in response to their knowledge that they are being observed or singled out for special treatment.

  • headless commerce (headless e-commerce)

    Headless commerce, also called headless e-commerce, is a platform architecture that decouples the front end of an e-commerce website with the back end.

  • help desk

    A help desk is the individual, group, organizational function or external service that an IT user calls to get help with a problem.

  • hertz (Hz)

    Hertz (Hz) is the standard unit of frequency in the International System of Units (SI).

  • HireVue

    HireVue is an enterprise video interviewing technology provider of a platform that lets recruiters and hiring managers screen candidates and conduct live interviews over the internet.

  • hockey stick growth

    Hockey stick growth is a growth pattern in a line chart that shows a sudden and extremely rapid growth after a long period of linear growth.

  • host intrusion prevention system (HIPS)

    A host intrusion prevention system (HIPS) is an approach to security that relies on third-party software tools to identify and prevent malicious activities.

  • HSDPA (High-Speed Downlink Packet Access)

    High-Speed Downlink Packet Access (HSPDA) is a packet-based mobile telephony protocol used in 3G Universal Mobile Telecommunications Service (UMTS) radio networks to increase data capacity and speed up download rates.

  • HTML5 mobile app

    An HTML5 mobile app is a web application developed with version 5 of HTML, a web content standard designed for handheld devices like smartphones and tablets.

  • human capital management (HCM)

    Human capital management (HCM) is a comprehensive set of practices and tools used for recruiting, managing and developing employees as a valuable business 'asset' rather than just as a business 'cost.'

  • Human Resource Certification Institute (HRCI)

    Human Resource Certification Institute (HRCI) is a U.S.-based credentialing organization offering certifications to HR generalists, administrators and managers.

  • human resource management (HRM)

    Human resource management (HRM) is the practice of recruiting, hiring, deploying and managing an organization's employees.

  • human resources (HR) generalist

    A human resources generalist is an HR professional who handles the daily responsibilities of talent management, employee onboarding, and administering compensation and benefits plans for the human resources department.

  • hybrid ERP

    Hybrid ERP is a combination of on-premises enterprise resource planning systems for managing essential business processes, such as financials and manufacturing, and cloud software for more specific functions.

  • hybrid manufacturing

    Hybrid manufacturing is a term that describes combining additive manufacturing and subtractive manufacturing in a single machine system.

  • hybrid work model

    A hybrid work model is a workforce structure that includes employees who work remotely and those who work on site, in a company's facilities.

  • HyperTerminal

    HyperTerminal is a communications and terminal emulation program that came with the Windows 98 and Windows XP operating systems.

  • What is a headless content management system (headless CMS)?

    A headless content management system (CMS) is an application in which the content and presentation layers are decoupled, allowing for faster content creation, edits and deployments.

  • What is high-touch customer service?

    High-touch customer service is a category of contact center interaction that requires human interaction.

  • What is HR automation? Examples, benefits and challenges

    Human resources automation, or HR automation, is a method of using software to automate and streamline repetitive and laborious HR tasks.

  • What is HR service delivery?

    HR service delivery is a term used to explain how an organization's human resources (HR) department offers services to and interacts with employees.

  • What is HR technology (human resources tech)?

    HR technology (human resources tech) refers to the hardware and software that support an organization's human resource management (HRM) functions.

  • What is HRIS (human resources information system)?

    A human resources information system (HRIS) is software that aids organizations in maintaining detailed employee information and managing and automating core human resources (core HR) processes.

  • I

    identity resolution

    Identity resolution is a data management process that links a customer's online behavior to their unique identity by gathering different data sets and identifying non-obvious relationships.

  • implementation

    Implementation is the execution or practice of a plan, a method or any design, idea, model, specification, standard or policy for doing something.

  • inbound marketing

    Inbound marketing is a strategy that focuses on attracting customers, or leads, via company-created internet content, thereby having potential customers come to the organization rather than marketers vying for their attention.

  • incumbent local exchange carrier (ILEC)

    An incumbent local exchange carrier (ILEC) is a type of U.S. telephone company that provided local service when the Telecommunications Act of 1996 was enacted.

  • Indefeasible Right of Use (IRU)

    In telecommunications, the Indefeasible Right of Use (IRU) is a contractual agreement (temporary ownership) of a portion of the capacity of an international cable.

  • Industry 4.0

    Industry 4.0 refers to the fourth industrial revolution and the cyber-physical transformation of manufacturing.

  • instant app (Google Android instant app)

    A Google Android instant app is a small software program that enables users to test out a portion of a native Android app without installing it on a device.

  • instant messaging

    Instant messaging, often shortened to IM or IM'ing, is the exchange of near real-time messages through a standalone application or embedded software.

  • integrated accounting system

    An integrated accounting system is a type of software that combines major financial accounting functions into one application.

  • integration

    Integration is the act of bringing together smaller components or information stored in different subsystems into a single functioning unit.

  • Internet Explorer (IE)

    Internet Explorer (IE) is a web browser that formerly came bundled with the Microsoft Windows operating system.

  • Internet Protocol (IP)

    The Internet Protocol (IP) is the method or protocol by which data is sent from one computer to another on the internet.

  • inventory turns (inventory turnover)

    Inventory turns, also referred to as inventory turnover and inventory turnover ratio, are a popular measurement used in inventory management to assess operational and supply chain efficiency.

  • IO.SYS

    IO.SYS is a hidden executable binary file that processes instructions that tell the operating system (OS) how the computer is set up when it is booted or started.

  • iOS software development kit (iOS SDK)

    The iOS software development kit (iOS SDK) is a collection of tools for the creation of apps for Apple's mobile operating system (OS).

  • IP telephony (Internet Protocol telephony)

    IP telephony (Internet Protocol telephony) is a general term for technologies, products and services that use the Internet Protocol's packet-switched connections to support voice calling, voicemail, video calling, video conferencing, faxing and instant messaging.

  • iPad

    The iPad is a touchscreen tablet PC made by Apple.

  • iPad Air

    Apple's iPad Air is a tablet that is lighter and thinner than Apple's previous tablets.

  • iPhone

    The iPhone is a smartphone made by Apple that combines a computer, iPod, digital camera and cellular phone into one device with a touchscreen interface.

  • What is an inbound call?

    An inbound call is typically initiated by a customer to a call center or contact center.

  • What is iCloud?

    Apple's iCloud is a free service that stores subscribers' photos, videos, documents, apps and more and updates everything across users' synced devices.

  • What is IDoc (intermediate document)?

    IDoc (intermediate document) is a standard data structure used in SAP applications to transfer data to and from SAP system applications and external systems.

  • What is Infor?

    Infor is a New York-based vendor of ERP and other enterprise business software.