Enterprise Software Definitions

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  • S

    spectrum efficiency

    Spectrum efficiency describes the amount of data transmitted over a given spectrum or bandwidth with minimum transmission errors.

  • speech analytics

    Speech analytics is the process of analyzing voice recordings or live customer calls to contact centers with speech recognition software to find useful information and provide quality assurance.

  • strategic sourcing

    Strategic sourcing is an approach to supply chain management that formalizes the way information is gathered and used.

  • strong password

    A strong password is one that is designed to be hard for a person or program to guess.

  • supplier relationship management (SRM)

    Supplier relationship management (SRM) is a systematic approach to evaluating and partnering with vendors that supply goods, materials and services to an organization, determining each supplier's contribution to success, and developing strategies to improve their performance.

  • supply chain analytics

    Supply chain analytics refers to the processes organizations use to gain insight and extract value from the large amounts of data associated with the procurement, processing and distribution of goods.

  • supply chain finance

    Supply chain finance is a set of technology-enabled business and financial processes that provides flexible payment options for a buyer and one of their suppliers at lower financing costs.

  • supply chain management (SCM)

    Supply chain management (SCM) is the optimization of a product's creation and flow from raw material sourcing to production, logistics and delivery to the final customer.

  • supply chain planning (SCP)

    Supply chain planning (SCP) is the process of anticipating the demand for products and planning their materials and components, production, marketing, distribution and sale.

  • supply chain security

    Supply chain security is the part of supply chain management that focuses on the risk management of external suppliers, vendors, logistics and transportation.

  • supply chain transformation

    Supply chain transformation is the addition and integration of technology to improve supply chain performance, optimize costs and mitigate risks.

  • Sysprep (System Preparation Tool)

    Sysprep is Microsoft's System Preparation tool intended to duplicate, test and deliver new installations for the Windows operating system based on an established installation.

  • system tray

    The system tray (or "systray") is a section of the taskbars in the Microsoft Windows operating system user interface that provides easy access icons to the user's most commonly used apps and displays the clock.

  • What are social media metrics?

    Social media metrics are the various data points that can help a company gauge the impact of social media activity on its revenue.

  • What is a sales funnel? Everything you need to know

    A sales funnel, also called a 'purchase funnel,' is the visual representation of the customer journey, depicting the sales process from awareness to action.

  • What is a sales pipeline?

    A sales pipeline is a visual representation of sales prospects and where they are in the purchasing process.

  • What is a semantic network?

    A semantic network is a knowledge structure that depicts how concepts are related to one another and how they interconnect.

  • What is a SIM card and how does it work?

    A SIM card, also known as a subscriber identity module, is a smart card that stores the information necessary for a smartphone to connect to a mobile network.

  • What is an SSID (service set identifier)?

    An SSID (service set identifier) is a sequence of characters that uniquely names a Wi-Fi network. An SSID is sometimes referred to as a network name.

  • What is SaaS ERP?

    SaaS ERP is a type of cloud-based enterprise resource planning (ERP) software that runs on the vendor's or cloud provider's servers, is sold through subscription and delivered as a service over the internet.

  • What is sales enablement?

    Sales enablement is composed of strategies, tools and processes that provide sales representatives with the ability to boost their productivity and revenue generation.

  • What is Salesforce Commerce Cloud?

    Salesforce Commerce Cloud is a cloud-based suite of products that enable e-commerce businesses to set up e-commerce sites, drive more automation and provide customers with seamless shopping experiences.

  • What is Salesforce Customer Success Platform?

    The Salesforce Customer Success Platform (CSP) is the official name of the Salesforce portfolio of products.

  • What is Salesforce Developer Experience (Salesforce DX)?

    Salesforce Developer Experience (Salesforce DX) is a set of software development tools that lets developers build, test and ship many kinds of applications on Salesforce Platform (formerly called Force.com).

  • What is Salesforce Einstein 1?

    Salesforce Einstein 1 refers to an integrated set of artificial intelligence (AI) and machine learning (ML) technologies developed for the Salesforce platform.

  • What is Salesforce Journey Builder?

    Salesforce Journey Builder is a campaign planning tool in Salesforce Marketing Cloud to build personalized customer journeys and deliver unique campaigns and content that enhance customer experiences and secure their loyalty.

  • What is Salesforce Marketing Cloud?

    Salesforce Marketing Cloud is a customer relationship management (CRM) and digital marketing platform that enables marketers to generate better marketing outcomes and ROI.

  • What is Salesforce Platform (formerly Force.com)?

    Salesforce Platform (formerly known as Force.com) is a platform as a service (PaaS) product that simplifies the development and deployment of cloud-based applications and websites.

  • What is Salesforce Sales Cloud?

    Salesforce Sales Cloud is a customer relationship management (CRM) platform designed to support sales, marketing and customer support in both business-to-business and business-to-consumer contexts.

  • What is Salesforce Service Cloud?

    Salesforce Service Cloud is a customer relationship management (CRM) platform for Salesforce clients to provide service and support to their business customers.

  • What is Salesforce Wave Analytics (Salesforce CRM Analytics)?

    Salesforce Wave Analytics, now known as CRM Analytics, is a business intelligence (BI) and analytics platform from Salesforce that provides native analytics, visual insights and predictions powered by artificial intelligence (AI) for Salesforce CRM to help businesses make better, data-driven decisions.

  • What is Salesforce Work.com?

    Salesforce Work.com is a set of solutions from Salesforce that enable organizations to simplify return-to-work processes, maintain safe workplace operations, assess and promote employee health, safety and well-being, and communicate with customers in an open, honest, trustworthy manner.

  • What is Samsung Galaxy?

    Samsung Galaxy is a product line of Android smartphones, tablets and internet of things devices manufactured by Samsung Electronics.

  • What is SAP Basis?

    SAP Basis is the technical foundation that enables SAP applications to function.

  • What is SAP Business Suite?

    SAP Business Suite is a bundle of enterprise software applications that integrate data, processes and functions for important areas such as finance, sales and human resources (HR), as well as offer industry-specific features.

  • What is SAP Business Technology Platform (Cloud Platform)?

    SAP Business Technology Platform (BTP), formerly SAP Cloud Platform, is SAP's platform as a service (PaaS) product that provides a feature-rich development and runtime environment for building scalable, cloud-based enterprise applications.

  • What is SAP Data Services?

    SAP Data Services is a data integration and transformation software application that enables organizations to capture more meaning and value from their structured and unstructured data.

  • What is SAP ERP Central Component (SAP ECC)?

    SAP ERP Central Component (SAP ECC) is an on-premises enterprise resource planning (ERP) system.

  • What is SAP ERP?

    SAP ERP is enterprise resource planning software developed by the company SAP SE.

  • What is SAP Fieldglass?

    SAP Fieldglass is a cloud-based vendor management system (VMS) that enables organizations to manage their external workforce.

  • What is SAP Fiori?

    SAP Fiori is a design system that specifies how SAP business applications should look, feel and behave across desktop and mobile platforms.

  • What is SAP HEC (HANA Enterprise Cloud)?

    SAP HEC (HANA Enterprise Cloud) is a managed, private infrastructure as a service (IaaS) offering that enables organizations to deploy and run SAP software applications on IT infrastructure managed by SAP.

  • What is SAP MM (SAP Materials Management)?

    SAP MM (SAP Materials Management) is a module in the SAP ECC and SAP S/4HANA software suites that enables authorized users to centrally manage purchasing and inventory processes across an entire organization.

  • What is SAP NetWeaver?

    SAP NetWeaver is an open application server platform that enables organizations to integrate many applications, standardize business processes and edit information as needed.

  • What is SAP Planned Delivery Time (PDT)?

    SAP Planned Delivery Time (PDT) is the estimated number of calendar days it takes for a company to receive materials or goods from an external vendor after placing a purchase order.

  • What is SAP Plant Maintenance (PM)?

    SAP Plant Maintenance (PM) is a component of SAP ERP Central Component (ECC) that helps businesses support and maintain equipment and systems.

  • What is SAP Production Planning?

    SAP Production Planning (SAP PP) is the component of ERP Central Component (SAP ECC) that helps businesses plan the manufacturing, sale and distribution of goods.

  • What is SAP Project System (SAP PS)?

    SAP Project System is a module in the SAP ERP system that enables tightly controlled project management from planning to completion.

  • What is SAP Quality Management (QM)?

    SAP Quality Management (QM) is a component of SAP ERP Central Component (ECC) that helps businesses implement and run quality control (QC) processes.

  • What is SAP S/4HANA Cloud?

    SAP S/4HANA Cloud is a software as a service (SaaS) version of SAP S/4HANA enterprise resource planning (ERP), a suite of integrated business applications.

  • What is SAP S/4HANA Finance?

    SAP S/4HANA Finance is a financial application that's part of the SAP S/4HANA enterprise resource planning (ERP) platform.

  • What is SAP S/4HANA?

    SAP S/4HANA is an enterprise resource planning (ERP) business suite based on the SAP HANA in-memory database that allows companies to perform transactions and analyze business data in real time.

  • What is SAP Sales and Distribution (SAP SD)?

    SAP Sales and Distribution (SAP SD) is an SAP ERP Central Component (ECC) core functional module that helps organizations store and manage customer- and product-related data.

  • What is service supply chain?

    The service supply chain is the part of the supply chain dedicated to providing service on products.

  • What is short message service center (SMSC)?

    The short message service center (SMSC) is the portion of a mobile phone network that handles text message operations.

  • What is SIP trunking (Session Initiation Protocol trunking)?

    Session Initiation Protocol (SIP) trunking is a service a communications service provider offers that uses the protocol to provision voice over IP (VoIP) and multimedia connectivity between an on-premises phone system and the public switched telephone network (PSTN).

  • What is SMS (Short Message Service)?

    SMS (Short Message Service), commonly referred to as 'text messaging,' is a service for sending short messages of up to 160 characters (224 character limit if using a 5-bit mode) to mobile devices, including cellular phones, smartphones and tablets.

  • What is speech recognition?

    Speech recognition, or speech-to-text, is the ability of a machine or program to identify words spoken aloud and convert them into readable text.

  • What is speech technology?

    Speech technology is a type of computing technology that enables an electronic device to recognize, analyze and understand spoken word or audio.

  • What is succession planning?

    Succession planning is the strategic process of identifying and developing internal candidates to fill key organizational roles to ensure business continuity and the availability of effective leadership in the face of role transitions, departures or unforeseen events.

  • What is supply chain sustainability (SCS)?

    Supply chain sustainability (SCS) is a holistic view of supply chain processes, logistics and technologies that affect the environmental, social, economic and legal aspects of a supply chain's components.

  • What is supply chain visibility and why is it important?

    Supply chain visibility (SCV) is the ability to track parts, components, raw materials or products as they move from the manufacturer to the final destination.

  • What is the Salesforce Service Console?

    The Salesforce Service Console is the centralized interface in Salesforce Service Cloud, an application devoted to customer service, support and customer experience.

  • T

    tablet (tablet PC)

    A tablet is a wireless, portable personal computer with a touchscreen interface.

  • takedown request

    A takedown request, also called a DMCA takedown or a notice and take down request, is a procedure for asking an internet service provider (ISP) or search engine to remove or disable access to illegal, irrelevant or outdated information.

  • talent acquisition

    Talent acquisition is the strategic process an organization uses to identify, recruit and hire the people it needs to achieve its business goals and optimize its processes.

  • talent management software (TM software)

    Talent management software is technology that human resource management professionals use to manage employees as a competitive advantage.

  • talent network

    A talent network is a group of interconnected people with similar professional skills.

  • TAM SAM SOM

    TAM SAM SOM is a set of acronyms used to quantify the business opportunity for a brand in a given market.

  • team collaboration tools

    Team collaboration tools -- also known as team collaboration software -- is a term used to define the different types of software and online services available to companies and individuals that enable them to feasibly work together on common projects, regardless of their physical location.

  • telecommuting

    Telecommuting allows an employee to complete work assignments from outside the traditional workplace using telecommunications tools such as email, phone, chat and video apps.

  • teleconference

    A teleconference is a live audio or audio-visual meeting with two or more participants.

  • telegraph

    A telegraph is a communication system that sends information by making and breaking an electrical connection.

  • Temporal Key Integrity Protocol (TKIP)

    Temporal Key Integrity Protocol (TKIP) is an encryption protocol included in the Institute of Electrical and Electronics Engineers (IEEE) 802.11i standard for wireless local area networks (WLANs).

  • terminal server

    A terminal server, also known as a communication server, is a hardware device or server that provides terminals -- such as PCs, printers and other devices -- with a common connection point to a local or wide area network (WAN).

  • text messaging (texting or wireless messaging)

    Text messaging is the act of sending short, alphanumeric communications between cellphones, pagers or other hand-held devices, as implemented by a wireless carrier.

  • traceability

    Traceability, in supply chain traceability, is the ability to identify, track and trace elements of a product or substance as it moves along the supply chain from raw goods to finished products.

  • transportation management system (TMS)

    A transportation management system (TMS) is specialized software for planning, executing and optimizing the shipment of goods.

  • treemap

    A treemap is a visual method for displaying hierarchical data that uses nested rectangles to represent the branches of a tree diagram.

  • tvOS

    TvOS is the operating system that runs on the 4th and 5th generation Apple TV digital media player.

  • two-tier ERP

    Two-tier ERP is a technology strategy taken by large, multinational enterprises that uses tier 1 ERP for financials and other core common processes at the corporate level and tier 2 ERP for divisions, subsidiaries and smaller locations of the company to address specific needs.

  • What is a talent pipeline?

    A talent pipeline is a pool of candidates who are ready to fill a position.

  • What is a talent pool?

    A talent pool is a database of job candidates who have the potential to meet an organization's immediate and long-term needs.

  • What is talent management? Definition, basics and strategy

    Talent management is a strategic approach organizations use to attract, develop, retain, and optimize employees.

  • What is taxonomy in computing?

    Taxonomy is the science of classification according to a predetermined system, with the resulting catalog used to provide a conceptual framework for discussion, analysis or information retrieval.

  • What is team collaboration?

    Team collaboration is a communication and project management approach that emphasizes teamwork, innovative thinking and equal participation to achieve objectives.

  • What is telephony?

    Telephony is technology associated with interactive communication between two or more physically distant parties using the electronic transmission of data.

  • What is transactional marketing?

    Transactional marketing is a business strategy that focuses on single, point-of-sale transactions.

  • U

    unified communications (UC)

    Unified communications (UC) is an umbrella term for the integration of multiple enterprise communication tools -- such as voice calling, video conferencing, instant messaging (IM), presence and content sharing -- into a single, streamlined interface, with the goal of improving user experience (UX) and productivity.

  • unified communications and collaboration (UCC)

    Unified communications and collaboration (UCC) is the collection of technology and software that combines enterprise communication with real-time and asynchronous cooperation capabilities.

  • unlocked cell phone

    An unlocked cell phone is a cellular telephone that can be used with more than one service provider, allowing a user the flexibility to switch between different networks.

  • USB redirection

    USB redirection is a technology that enables an end user to plug an external device into a USB port on their endpoint and access the device from within a remote desktop or application.

  • What is an upcharge?

    An upcharge is an additional fee that is added to a bill after a contract has already been negotiated.

  • What is UCaaS? Unified communications as a service guide

    Unified communications as a service (UCaaS) is a cloud delivery model that offers a variety of communication and collaboration applications and services.

  • What is unified endpoint management (UEM)? A complete guide

    Unified endpoint management (UEM) is an approach to securing and controlling desktop computers, laptops, smartphones and tablets in a connected, cohesive manner from a single console.

  • V

    value stream mapping

    Value stream mapping is a lean manufacturing tool that visualizes every repeatable step required to deliver a product or service to the customer.

  • vanity URL (vanity uniform resource locator)

    A vanity URL (vanity uniform resource locator) is a simplified version of a URL that users enter into their browsers in place of the original URL.

  • VBScript

    VBScript is an interpreted script language from Microsoft that is a subset of its Visual Basic programming language designed for interpretation by Microsoft's Internet Explorer (IE) web browser.

  • vendor management system (VMS)

    A vendor management system (VMS) is an enterprise software platform that helps companies control the process of procuring and managing a flexible workforce.

  • vendor-managed inventory (VMI)

    Vendor-managed inventory (VMI) is an inventory management technique in which the supplier of goods, usually the manufacturer, is responsible for optimizing the inventory a distributor holds.