Problem solve

Problem solve

Get help with specific problems with your technologies, process and projects.

• 5 mistakes to avoid when choosing a CX provider

  When picking a CX vendor, enterprise tech buyers should have realistic AI expectations and watch out for a lack of industry expertise, scalability and integrations. Continue Reading

• 4 common challenges that negatively affect employee retention

  CHROs must establish a positive company culture to improve employee retention. Learn about other challenges that can interfere with good employee retention and how to address them. Continue Reading

• Who owns the workflow? Why enterprises are managing the wrong thing

  Enterprises manage applications well but often lack owners for cross-functional workflows. AI automation reveals that application ownership alone doesn't ensure business outcomes. Continue Reading

• 5 risks of overemployment that HR should be aware of

  Some organizations haven't specifically addressed overemployment in their HR policies. Learn about the risks of not doing so and the actions CHROs should take. Continue Reading

• Find one strategic AI use case to ease pilot chaos, add business value

  In this podcast, Jim Dwyer of Sutherland explains how to identify an AI application that has proven business value and use it as a model for future AI deployments. Continue Reading

• 5 AI features to look for in an LMS

  An LMS can draw on employee data from multiple HR systems, then make recommendations. Learn more about AI-powered LMS features that companies should look for.Continue Reading

• 4 use cases for an LMS with AI

  AI can help HR and learning leaders by summarizing learning data, automating routine work and identifying a company's emerging training needs. Learn more.Continue Reading

• How to prevent scope creep in your ERP implementation

  Scope creep can cause major problems for an ERP implementation. Learn what it is and how to prevent it, including some specific steps project teams should follow.Continue Reading

• AI agents in enterprise software: Questions to ask vendors

  Before deploying AI agents in the enterprise, it is essential to ask vendors critical questions about governance, security, compliance, accountability and operational risk.Continue Reading

• How Microsoft moved an SAP ECC billing system to S/4HANA private cloud

  Extensive code testing and SNP's selective data migration ensured safe 24-hour cutover of the SAP BRIM system Microsoft uses for Xbox billing and other usage-based commerce.Continue Reading

• 6 cloud ERP implementation challenges and how to solve them

  Addressing risks early and closely monitoring the cloud ERP implementation process can help avoid problems down the road. Learn about some of the most common challenges.Continue Reading

• Innovative reverse logistics app saves money while doing good

  In this podcast, LiquiDonate CTO Aisya Aziz says her company's platform helps retailers and manufacturers donate returned goods to nonprofits, cut shipping costs and boost recycling.Continue Reading

• How to conduct a mobile app security audit

  Mobile app security audits help IT identify weaknesses in code, APIs, authentication, data storage and third-party components throughout the app lifecycle.Continue Reading

• How agentic AI can transform ERP for your business

  Experts say agents could soon automate various ERP workflows, but the risk of error is significant, and the necessary data infrastructure and business context aren't yet in place.Continue Reading

• Cartelligent uses AI to connect buyers with sales experts

  A car broker service deployed RingCentral AI to analyze incoming caller intent and route buyers to the appropriate team member, which reduces missed sales opportunities.Continue Reading

• Why ERP initiatives struggle to deliver business value

  ERP initiatives often underperform not because the software fails, but because organizations struggle with accountability, governance, complexity and change management.Continue Reading

• 8 tips to improve cybersecurity for accounting

  CISOs must establish clear policies about approved AI tools and acceptable data use. Learn additional ways CFOs and CISOs can improve their company's accounting cybersecurity.Continue Reading

• What to do when Windows 10 Print Management is missing

  IT administrators might need to find the Print Management Console for a variety of reasons, but sometimes it's nowhere to be found. Learn the steps to take in a situation like this.Continue Reading

• Nemours Children's Health scales hospital-at-home as an operating model

  Through its Advanced Care at Home program, Nemours Children's Health built an Epic-integrated operating model to coordinate workflows, expand capacity and support care delivery.Continue Reading

• 'Supermanagers' use AI to amplify human-centered leadership

  In this podcast, HR researcher Julia Bersin explains why empathetic, people-first approaches are more effective than top-down mandates at fostering AI-driven transformation.Continue Reading

• SAP agent helps Aeropuertos Argentina mitigate weather challenges

  Aeropuertos Argentina's S.N.O.W. Agent combines information from weather and runway sensors to attempt to improve airports' responses to snow and ice.Continue Reading

• How to fix Windows 11 when Secure Boot and TPM don't work

  When organizations upgrade to Windows 11, they encounter several unique requirements, including TPM 2.0, UEFI and Secure Boot. Learn how to handle these requirements.Continue Reading

• AI agents need boring rules to do useful work

  Agentic AI promises autonomy, but useful enterprise agents still depend on rules, context, governance, permissions and trusted systems of record.Continue Reading

• How to ensure webcam functionality on remote desktops

  As distributed workforces become the norm, more employees use remote desktops. To support these workers, IT must be able to set up and troubleshoot peripheral devices like webcams.Continue Reading

• AI hiring needs a decision trail

  AI hiring tools can speed interviews and assessments, but employers need a decision trail that shows what AI shaped, what humans reviewed and who owned the final call.Continue Reading

• Using a citizen developer program to boost AI deployments

  In this podcast, Fabien Cros explains how consulting firm Ducker Carlisle gave business users low-code tools to jumpstart AI development, cut costs and free up IT staff time.Continue Reading

• How cohort analysis improves marketing decisions

  Data scientist Arun Prem Sanker explains how cohort analysis can improve segmentation, retention, personalization and customer lifetime value.Continue Reading

• Why context engineering is the next enterprise software priority

  As enterprises deploy AI agents across business systems, context engineering is emerging as a critical discipline for governance, accuracy and ROI.Continue Reading

• The AI pilot passed the test, but the workflow failed

  AI agents can pass controlled pilots and still fail in production if organizations have not mapped the workflow, handoffs, exceptions and human review points.Continue Reading

• 4 common video conferencing problems and how to solve them

  Video conferencing has come a long way, but it's still plagued by challenges like poor audio and glitchy networks. A little planning can help make these issues disappear.Continue Reading

• Understanding the science behind AI-based hiring assessments

  In this podcast, Mike Hudy, chief science officer at Hirevue, says industrial-organizational psychology predicts success more accurately than old-school resumes and interviews.Continue Reading

• 3 BYOD security risks and how to prevent them

  BYOD security risks now extend beyond lost phones and malware. Organizations should focus on identity, app protection, device compliance and clear response plans for personal endpoints.Continue Reading

• Understanding BYOD policy enforcement and creation

  A modern BYOD policy should balance user privacy with app, access and device controls that protect corporate data on personal endpoints.Continue Reading

• Career cure for AI phobia: Be a beekeeper, not a worker bee

  In this podcast, author Sharon Gai shares advice from her new book on using AI to do more with less and future-proof your job by building the innately human skills that will last.Continue Reading

• How to centralize customer interaction data in one platform

  Organizations often have reams of customer interaction data. But how do they centralize and unify this information? Well, a customer data platform helps.Continue Reading

• What to do when device settings don't migrate to Windows 11

  Device settings don't always make the jump from Windows 10 to Windows 11, leaving IT teams to fix driver issues, hardware conflicts and upgrade failures that disrupt users.Continue Reading

• 5 change management risks CHROs must plan for

  Change management risks can derail initiatives and drive compliance issues, costs and employee resistance. Learn how CHROs can identify, mitigate and reduce their impact.Continue Reading

• How to fix keyboard connection issues on a remote desktop

  When a remote desktop keyboard stops responding, IT admins should check local hardware, client settings, keyboard layout mismatches and the remote session’s device status.Continue Reading

• How contact centers detect and prevent fraud

  Scammers may target contact centers, but comprehensive agent training, authentication techniques and advanced technologies can protect businesses and customers.Continue Reading

• Converging UC and end-user computing: Key challenges for IT

  Optimizing the end-user computing environment means overcoming the hassles that can plague the delivery of UC-based voice and video.Continue Reading

• How AI in enterprise software redefines work quality

  AI embedded in enterprise workflows accelerates output but challenges accountability, governance and quality metrics. Strong oversight and domain expertise are essential.Continue Reading

• Orchestration is becoming enterprise AI's real test

  Vendors can ship agents. The harder challenge is orchestrating how they work across applications, workflows and human handoffs without creating more risk.Continue Reading

• 6 steps for when remote desktop credentials are not working

  When remote desktop credentials fail, admins should verify account format, cached credentials, lockout status, access permissions, firewall settings and DNS targeting.Continue Reading

• IT's budgetary nightmare: Tech buyers face AI pricing variance

  Did HubSpot just fix AI pricing?Continue Reading

• 5 of the most common accounting cybersecurity threats

  AI-powered email threats and ransomware are two of the most common accounting cybersecurity threats, and CFOs must take action to reduce the likelihood of a breach. Learn more.Continue Reading

• Combatting enterprise app sprawl on desktop systems

  Application sprawl on enterprise desktops creates security, compliance and cost risks. Learn how to inventory, rationalize and control endpoint apps with effective governance.Continue Reading

• What to do when a PC can't run Windows 11 on Hyper-V

  Windows 11 VMs can fail to install in Hyper‑V unless administrators configure Secure Boot, TPM and proper resources. Planning the VM setup prevents these errors.Continue Reading

• How to fix an iPhone Personal Hotspot that's not working

  Hotspot issues can disrupt remote work and IT support. Here are the key fixes for connectivity, settings, carrier access and enterprise troubleshooting on an iPhone.Continue Reading

• How to troubleshoot when a hotspot is not working on Android

  Android hotspots can fail because of carrier limits, settings conflicts, weak signal or security controls. Here are the quickest fixes IT teams should check first.Continue Reading

• How to detect and remove malware from an iPhone

  iPhones are not immune to malware. Learn the warning signs, removal steps and prevention controls IT teams can use to protect corporate data on managed devices.Continue Reading

• How to fix a remote desktop microphone that's not working

  Hybrid work still creates audio problems for remote users. Learn how to troubleshoot a remote desktop microphone that is not working across client, policy and service settings.Continue Reading

• Enterprise platforms are evolving piece by piece

  Enterprise platforms are increasingly implemented in phases as modular architectures reshape how organizations deploy and evolve business systems.Continue Reading

• Plan a multi-agent orchestration framework for scalable AI

  In this podcast, 10Pearls partner Peter Hesse explains what can go wrong when expanding agentic AI across the enterprise, and why it helps to develop a governance framework.Continue Reading

• How to open and manage Windows Disk Management

  Windows Disk Management enables IT administrators to configure disks, manage volumes and troubleshoot storage using a built-in graphical utility.Continue Reading

• How to remove a work profile from an Android device

  When a user leaves their organization or loses their device, it's time to remove their Android work profile. Learn three methods to delete a work profile on an end-user device.Continue Reading

• How to disable Hyper-V for Windows 11

  Hyper-V strengthens Windows 11 security and enables VMs, but it can cause application conflicts. Explore when and how administrators can safely disable it.Continue Reading

• When vendor timelines redefine ERP modernization strategy

  Vendor timelines accelerate ERP modernization strategy, often compressing sequencing discipline and exposing structural readiness gaps for new platforms.Continue Reading

• Learn how ERP data fragmentation undermines stability

  ERP data fragmentation rarely causes immediate failure, but competing versions of enterprise data erode governance, reporting confidence and modernization stability over time.Continue Reading

• Direct materials sourcing technology a hub for manufacturers

  In this podcast, LightSource CEO Spencer Penn explains how three years at Tesla motivated him to solve sourcing inefficiencies that kill margins and slow product development.Continue Reading

• How to perform a dual-boot with Windows and Linux

  Adding Linux alongside Windows enables dual‑boot setups that maximize hardware, support specialized apps and give administrators and developers a flexible multi‑OS workflow.Continue Reading

• How to configure multiple monitors for remote desktop use

  Learn how to set up multiple monitors for remote desktop sessions across Windows App, macOS and legacy RDP clients, plus tips for troubleshooting performance issues.Continue Reading

• Can a hotspot work without cellular service?

  Hotspots rely on cellular service for internet access. Learn why a hotspot won't work without service and how IT admins can troubleshoot connection issues.Continue Reading

• What to do when a Windows 11 Remote Desktop keeps freezing

  Windows 11 Remote Desktop sessions can freeze due to updates, configuration issues or network problems. Learn how IT admins can troubleshoot and prevent RDP freezes.Continue Reading

• 10 strategies to improve contact center agent performance

  Contact center agent performance improves when organizations combine training, feedback, routing and self-service with the right data, tools and support.Continue Reading

• Beyond containment: Structuring IT for enterprise AI at scale

  Enterprise AI is moving beyond pilots and into infrastructure. That shift exposes structural weaknesses -- and demands governance, observability and integration built directly into the stack.Continue Reading

• 5 conditions for durable enterprise AI

  Enterprise AI becomes durable when experimentation matures into governance, integration discipline and production-grade infrastructure.Continue Reading

• How ERP and supply chain platforms protect profits

  Working capital, forecast accuracy and supplier exposure are governed as much by ERP and supply chain design as finance policy, making supply chain platforms key to margin control.Continue Reading

• How Windows 11 Print Management can fix printer issues

  IT admins can use Print Management in Windows 11 to manage all printers connected to a device, troubleshoot problems and restart devices and servers.Continue Reading

• 4 structural foundations of reliable enterprise AI

  Enterprise AI reliability is shaped less by model advances and more by structural alignment. Integration, process logic and visibility determine whether AI can scale.Continue Reading

• Enterprise software at scale: Risk, governance, stability

  Risk concentration, vendor instability and governance maturity are emerging as core scale constraints.Continue Reading

• How to repair Windows 11 with an ISO file

  Wiping and reinstalling with a clean install is the simplest way to fix a broken Windows 11 desktop, but an ISO file repair can help save some of the desktop's settings and files.Continue Reading

• 5 remote work communication challenges and how to fix them

  Successful remote work communication depends on more than tools alone. Explore the technology, governance and usage gaps that create risk for IT teams and how to address them.Continue Reading

• 10 early decisions that shape enterprise software outcomes

  Early planning choices quietly shape enterprise software outcomes. These 10 decisions influence flexibility, governance and how teams handle change later.Continue Reading

• AI-human symbiosis could be key for enterprise AGI software

  In this podcast, Nik Kairinos, chief AI architect at Fountech, argues that humans working in partnership with machines is the best route to an artificial general intelligence.Continue Reading

• How to fix Windows 11 when it keeps restarting

  When a Windows 11 desktop keeps restarting, there are a few factors that might be behind the issue. IT administrators should understand all the possible causes and how to solve them.Continue Reading

• 8 tips for a successful cloud ERP project plan

  Most ERP projects today are cloud-based. These tips focus on building a project plan that accounts for cloud realities while staying grounded in core ERP fundamentals.Continue Reading

• 5 challenges of using AI in procurement

  Using AI for procurement can present several challenges. Here's how chief procurement officers can ensure their organization reaps the most value from the technology.Continue Reading

• How HR leaders can spot and stop fake job applicants

  Some fake job applicants are attempting to gain access to an organization's internal systems. Learn how CHROs must work with other departments to guard against this threat.Continue Reading

• 7 benefits and use cases of AI in procurement

  Using AI in procurement can improve supplier information and provide stronger governance. Here's what chief procurement officers should consider when evaluating the benefits of AI.Continue Reading

• Deloitte experts: Internal controls key in ERP cloud migration

  In this podcast, Laura Bellinger and David Rains explain why moving the financial components of ERP to the cloud requires establishing controls to ensure accuracy and compliance.Continue Reading

• How UCaaS solves the cost of poor communication

  Legacy UC systems are no longer enough to support today's employee communication needs. Explore why migrating to UCaaS is key to mitigate the cost of poor communication.Continue Reading

• How IT admins can check BIOS or UEFI versions in Windows 11

  Firmware, such as BIOS or UEFI, plays a crucial role in how securely a Windows device starts and operates. Organizations need to know what versions are running on their endpoints.Continue Reading

• How to access Windows 11 BIOS configuration with hotkeys

  Configuring Windows 11 firmware settings requires that admins access the Unified Extensible Firmware Interface. Using so-called 'BIOS keys' makes this process quick and easy.Continue Reading

• 6 steps to increase Android security in the enterprise

  Android is just as secure as its competitors' OSes, but IT should still remain vigilant. Here are six steps to secure Android devices for the enterprise.Continue Reading

• How to use the Excel LARGE function, with examples

  The Excel LARGE function can help users who need to rank numbers in a list. Learn how to use it, some related functions and some errors to avoid when doing so.Continue Reading

• How to prevent and remove mobile spyware

  Mobile devices can store a lot of data, from sensitive user information to work apps and files. Mobile spyware gives bad actors access to this data and brings major security risks.Continue Reading

• Top 10 HR technology challenges in the workplace

  Technology has improved some aspects of HR but brought new problems in some cases as well. Learn about some of the most common tech challenges that come up in HR.Continue Reading

• 8 challenges customer success teams face

  Effective customer success improves retention and growth, but many teams struggle to understand customers' goals, create a smooth onboarding process and align with sales teams.Continue Reading

• Plan your meeting rooms for return to office success

  The return to office doesn't mean meeting rooms have the same role as they did before the pandemic. Choose the right software and hardware for a modern meeting room experience.Continue Reading

• How can IT manage battery drain on enterprise mobile phones?

  Mobile battery issues can damage UX and shorten device life for enterprise phones. Find out what factors affect battery health and how to keep users' phone batteries from draining.Continue Reading

• How to accomplish a SharePoint-Teams integration

  Depending on the complexity of a business's SharePoint sites, a Teams integration can benefit organizations by being cost-effective and simplifying user access.Continue Reading

• 9 challenges of data analytics in HR

  HR teams can capitalize on data they're already collecting by implementing analytics. But be on the lookout for these roadblocks.Continue Reading

• How to detect and fix a rooted Android phone

  Rooting is a unique threat for enterprise mobile devices, but there are signs Android administrators and users can look for to detect it and steps they can take to fix it.Continue Reading

• How to reset Windows 11 PC from BIOS

  There are many ways to reset a desktop, and resetting from BIOS is perhaps the most drastic of these options. Learn how this reset differs, how to perform it and when to use it.Continue Reading

• How to set up Windows Hello for Business, step by step

  Licensing for Windows Hello for Business is a simple process, but the setup involves making several decisions, including how to host the service, authentication types and more.Continue Reading

• How to calculate Windows Hello for Business cost

  Just how much does Windows Hello for Business cost? It's not exactly a simple answer, but the good news is that there are lots of ways to attain a license.Continue Reading

• 12 notable ERP implementation failures and why they failed

  ERP consultants share their analysis and takeaways from such spectacular ERP failures as Nike, National Grid, Revlon and MillerCoors and give advice on avoiding ERP pitfalls.Continue Reading

• Thwart nation-state threat actors with these CISO tips

  Foreign adversaries now infiltrate rival nation resources by using cyberattackers to pose as remote workers. Learn how to protect your organization with tips from this CISO.Continue Reading

• 7 tips for writing an RFP for an ATS (with template)

  Including information like budget in an RFP is important because it can help vendors decide if their application is a good fit. Learn more about an RFP for an ATS.Continue Reading

• The top challenges of influencer marketing and their solutions

  Brands can partner with influencers to build credibility and connect with their audiences. However, marketers often struggle to find the right influencers and spot fake followers.Continue Reading