Problem solve

Problem solve

Get help with specific problems with your technologies, process and projects.

• Find one strategic AI use case to ease pilot chaos, add business value

  In this podcast, Jim Dwyer of Sutherland explains how to identify an AI application that has proven business value and use it as a model for future AI deployments. Continue Reading

• 'Supermanagers' use AI to amplify human-centered leadership

  In this podcast, HR researcher Julia Bersin explains why empathetic, people-first approaches are more effective than top-down mandates at fostering AI-driven transformation. Continue Reading

• Career cure for AI phobia: Be a beekeeper, not a worker bee

  In this podcast, author Sharon Gai shares advice from her new book on using AI to do more with less and future-proof your job by building the innately human skills that will last. Continue Reading

• Orchestration is becoming enterprise AI's real test

  Vendors can ship agents. The harder challenge is orchestrating how they work across applications, workflows and human handoffs without creating more risk. Continue Reading

• Enterprise platforms are evolving piece by piece

  Enterprise platforms are increasingly implemented in phases as modular architectures reshape how organizations deploy and evolve business systems. Continue Reading

• Plan a multi-agent orchestration framework for scalable AI

  In this podcast, 10Pearls partner Peter Hesse explains what can go wrong when expanding agentic AI across the enterprise, and why it helps to develop a governance framework.Continue Reading

• When vendor timelines redefine ERP modernization strategy

  Vendor timelines accelerate ERP modernization strategy, often compressing sequencing discipline and exposing structural readiness gaps for new platforms.Continue Reading

• Direct materials sourcing technology a hub for manufacturers

  In this podcast, LightSource CEO Spencer Penn explains how three years at Tesla motivated him to solve sourcing inefficiencies that kill margins and slow product development.Continue Reading

• 5 remote work communication challenges and how to fix them

  Successful remote work communication depends on more than tools alone. Explore the technology, governance and usage gaps that create risk for IT teams and how to address them.Continue Reading

• AI-human symbiosis could be key for enterprise AGI software

  In this podcast, Nik Kairinos, chief AI architect at Fountech, argues that humans working in partnership with machines is the best route to an artificial general intelligence.Continue Reading

• 12 notable ERP implementation failures and why they failed

  ERP consultants share their analysis and takeaways from such spectacular ERP failures as Nike, National Grid, Revlon and MillerCoors and give advice on avoiding ERP pitfalls.Continue Reading

• How to block and delete sideloaded apps on iOS and Android

  Despite the security risks, it's easy and common for users to download third-party mobile apps. To keep sideloaded apps off of end-user devices, IT must employ management tools.Continue Reading

• 4 common problems with hybrid meetings and how to fix them

  Hybrid meetings can be hamstrung by technical and nontechnical challenges. Learn how to address common hybrid meeting problems to support attendees, no matter how they participate.Continue Reading

• Comparing Microsoft Teams Premium vs. Copilot in Teams

  Explore Microsoft Teams Premium and Copilot to understand their AI productivity features and select the product license best suited for your team's needs.Continue Reading

• How to build an effective upskilling program for employees

  Learn how upskilling can benefit an organization by helping to fill open positions and the steps needed to create a program that involves management and employee feedback.Continue Reading

• What is the role of a customer relationship manager?

  The customer relationship manager -- a role that differs from a CRM manager -- has a challenging and ever-evolving role to play when it comes to optimizing the customer experience.Continue Reading

• 8 CX challenges facing organizations and how to address them

  There are many barriers to effective CX initiatives, but most revolve around communication at the consumer and enterprise level.Continue Reading

• CXM vs. CRM: Which platform is best for your business?

  CXM and CRM systems help organizations boost customer satisfaction, but CXM focuses on how customers perceive a brand, while CRM helps employees understand their customers.Continue Reading

• 4 key unified communications security threats to watch for

  Keeping your unified communications system safe requires tools that are specifically geared to voice and video apps. Learn how to take a multilayered approach to UC security.Continue Reading

• 4 Microsoft Teams security issues and how to prevent them

  As collaboration platforms become essential to everyday operations, understanding Microsoft Teams security issues is more important than ever.Continue Reading

• Collaboration tool security: How to avoid common risks

  As the use of collaborations tools and platforms surges, new research from Metrigy emphasizes organizations need to focus on collaboration tool security to reduce risk.Continue Reading

• Addressing remote video conferencing security issues

  Many organizations have implemented video conferencing security policies that mandate passwords and waiting rooms. But keeping meetings secure focuses on more than just access.Continue Reading

• 11 tips to improve Windows 10 performance

  With a few minor tweaks, such as maximizing RAM, disabling visual effects and getting rid of unnecessary services, you can increase Windows 10 performance.Continue Reading

• How to fix printer problems after a Windows 10 update

  Windows 10 updates, especially an update to Windows 10 version 1809, can sometimes cause printer issues. You can fix these problems with these tips.Continue Reading

• 2 methods to tackle Windows Autopilot troubleshooting

  Windows Autopilot isn't perfect, and you can run into errors during its deployment. Explore two ways to troubleshoot Windows Autopilot issues, using event logs and registry keys.Continue Reading

• What are the challenges of unified communications security?

  Unified communications security can be disjointed, as different apps are open to different attacks. A strong UC security roadmap should address three areas.Continue Reading

• How to troubleshoot the blue screen of death for Windows 10

  The blue screen of death is never a pretty sight. Learn how to troubleshoot and fix this dreaded issue in Windows 10, using a variety of different methods and tools.Continue Reading

• Best practices for creating chatbot scripts

  The rules of good chatbot scripting are similar to those of application coding. Here are some best practices to creating a chatbot that users will approve.Continue Reading

• What role do ideation tools play in collaboration spaces?

  Ideation is a popular buzzword to describe meeting room technology. Learn what collaborative ideation really means and how it can fit into an organization's collaboration strategy.Continue Reading

• Know when to allow mobile device backup

  Mobile devices enrolled in MDM platforms should only be backed up in certain situations. Here's a rundown of what IT should allow in COPE, BYOD and COBO scenarios.Continue Reading

• How to find Wi-Fi settings in Windows 10

  In Windows 10, the Wi-Fi -- and wired -- connectivity settings are in a new spot, but they're as easy to access and configure as ever. You just have to know where to look.Continue Reading

• Create an email phishing test to minimize attack vectors

  With email phishing testing, IT can improve its end-user security. Phishing attacks prey on user ignorance, so IT can use a test to teach users how to avoid this attack vector.Continue Reading

• Reduce update-related downtime after a Windows 10 OS upgrade

  Windows 10 updates are a necessary evil, as they add new features and improve security, but also cause downtime for users. IT can downplay the negative effects of updates.Continue Reading

• What to do if Windows Defender updates don't work

  Without the latest Windows Defender updates, your users' desktops won't be completely protected. When update problems occur, there are several actions you can take to solve them.Continue Reading

• How to get the Windows 10 upgrade process right

  To install Windows 10 correctly, IT pros should alter the disk layout for a fresh installation of the OS to match Microsoft's recommended order rather than its default order.Continue Reading

• How to create an inclusive endpoint management strategy

  Smartwatches, IoT devices and sensors -- oh my! Endpoint management can get confusing quickly, but you can figure it out by answering these questions.Continue Reading

• How to stop Windows 10 updates temporarily

  A poorly timed Windows 10 update can cause a major headache for an end user. Fortunately, users can pause updates or IT can take steps to halt updates using Group Policy.Continue Reading

• How can IT turn off Windows 10 automatic updates?

  In some cases, IT pros should disable Windows 10 updates to gain control over the process. They can use methods such as editing group policies and setting a metered connection.Continue Reading

• Why would IT manually upgrade to Windows 10?

  There are some instances where IT should manually upgrade to Windows 10, including when the desktop runs older software for which IT does not have the installation media.Continue Reading

• How to simulate a multisite network with VMware Workstation

  If you want to test out a WAN link between two networks with VDI, VMware Workstation can help. Here's how it works.Continue Reading

• How do e-commerce returns affect reverse logistics management?

  Customers expect to return purchases, which means you need to be proactive in your approach to reverse logistics. Here are some things to think about.Continue Reading

• Ready to start VDI capacity planning? Prove it

  Planning VDI capacity can be challenging and confusing. See if you have what it takes to plan for factors such as remote access and future changes.Continue Reading

• Get a jump on VDI issues with root cause analysis

  The right root cause analysis tools and methods can help IT identify the source of VDI problems and resolve them quickly to minimize the effect on user experience.Continue Reading

• How do you build a disaster recovery communications plan?

  Maintaining voice communications is vital to disaster recovery. Networking expert Carrie Higbie Goetz explains how to build a disaster recovery communications plan.Continue Reading

• How to manage multi-factor authentication for Office 365

  Security is a priority now more than ever. IT pros can manage MFA for Office 365 using conditional and application access to succeed with their security strategies.Continue Reading

• Four root cause analysis benefits VDI shops should know

  When it comes to pinpointing the source of a VDI problem, IT should turn to root cause analysis, which can also help enhance the user experience and save time.Continue Reading

• Can IT save user settings, files in the move to Windows 10?

  IT can help users maintain their personal settings and files when moving to Windows 10 through an in-place upgrade or through manual or automated processes during a clean upgrade.Continue Reading

• How is inventory management for e-commerce challenging?

  The inventory challenges of adding e-commerce to your supply chain are considerable. Here's a look at what they entail and how you might overcome them.Continue Reading

• How traditional file-sharing services have evolved

  With a focus on improving digital experiences for its users, Box has added two new modern collaboration tools, Skills and Graph, to its roster to help shake up file sharing.Continue Reading

• What are the open source remote display protocol options?

  Fluctuating VDI costs can catch any organization by surprise. Consider open source remote display protocols to keep the price tag low and user experience high.Continue Reading

• How to handle increasing VDI graphics processing needs

  With more applications, including seemingly straightforward ones, such as Microsoft Word, going graphics-intensive, VDI shops must know how to deliver a quality user experience.Continue Reading

• Don't let network latency issues slow your VDI or DaaS roll

  Data can get to users faster if it is closer to them. As a result IT must keep that distance in mind when setting up a VDI or DaaS deployment.Continue Reading

• How should companies evaluate team collaboration apps?

  Team collaboration isn't one-size-fits-all. Distinct user needs must be considered when creating a collaboration assessment to find the best team collaboration apps for your users.Continue Reading

• How to fix Windows 10 update problems with the DISM command tool

  With a few tricks in the Windows Deployment Image Servicing and Management command utility, admins can solve some of the most common Windows 10 update problems plaguing their users.Continue Reading

• Roaming profiles help deliver a consistent virtual desktop experience

  Nonpersistent VDI strips users of their ability to customize their desktops. With user environment management methods such as roaming profiles, they can take some ownership back.Continue Reading

• How should organizations evaluate UC cloud app security providers?

  Security is a priority when moving communications to the cloud. Organizations must do their due diligence when evaluating cloud providers' UC security expertise.Continue Reading

• Take on Windows 10 Wi-Fi problems and address Wi-Fi Sense

  Windows 10 Wi-Fi connectivity is not as straightforward as it sounds. Microsoft moved the Wi-Fi settings and added security risks with Wi-Fi Sense. Plus, Wi-Fi often fails after an upgrade.Continue Reading

• Can I control the Windows 10 user interface?

  You can control the Control Panel, Shared Folders, Start menu and other components in Windows 10 using Group Policy settings.Continue Reading

• Why do I keep getting Windows 10 driver errors?

  If you keep getting driver errors in Windows 10, a video driver could be to blame. Luckily, the problem is easy to troubleshoot.Continue Reading

• What do I do when I can't activate Windows?

  When you can't activate a Windows installation there are two things you should check before you pull out your hair.Continue Reading

• Customer data integration needs strategy to derive meaning

  Your approach to customer data integration needs to be guided by another strategy to determine which information is relevant.Continue Reading

• Can I plug a USB drive into a phone with a micro-USB connector?

  This week, our expert answers a question on how to connect a phone or tablet to a USB drive with a micro-USB connector.Continue Reading