Problem solve

Problem solve

Get help with specific problems with your technologies, process and projects.

• Workplace engagement yields employee diversity and inclusion

  Vimeo's Charmien Fugelsang uses various survey and analytics methods to measure employee engagement, foster a culture of belonging and root out unconscious bias. Continue Reading

• iCloud Issue Hampers 1809 User Proffer

  Because of synchronization problems in the latest Windows 10 release, an iCloud issue hampers 1809 user proffer. Once a PC is updated to the latest iCloud, it's safe to upgrade to 1809. Continue Reading

• How do APIs work, and how can you ensure they are secure?

  Understanding how APIs work and how they are used is essential when formulating security policies. Our expert outlines four steps to set up a first line of defense. Continue Reading

• What problems occur with Intune app protection for Outlook?

  IT needs to configure settings a certain way to avoid problems when end users connect Outlook to Exchange Online. Here are steps to ensure that end users experience little friction. Continue Reading

• Omnichannel customer service improves customer experience

  Customers have come to expect brands to provide omnichannel customer service, but many companies are still overwhelmed by the idea of introducing new channels and training agents. Continue Reading

• Will Kronos AI improve life for hourly employees? Experts are split

  The idea of AI in HR seems ubiquitous today, but mostly for salaried workers. A new Kronos AI platform takes aim at the hourly workforce, but can it help? Here's what three experts said.Continue Reading

• Default Screen Res Kills Event Viewer Log Filtering

  Although default Screen Res kills Event Viewer log filtering in Win10 versions 1803, 1809, and Insider Preview, it's easily worked around by temporarily resetting Scale and Layout to 100%.Continue Reading

• RDP Win10 Black Screen Fixes

  After a recent Insider Preview upgrade I lose the ability to see the desktop in inbound RDP sessions. Along the way, I uncover some RDP Win10 Black Screen fixes.Continue Reading

• Prepare for the death of Intune's hybrid MDM

  Microsoft is making some changes that could affect mobile device management with Intune. Here's how admins can stay prepared and reap the benefits of the stand-alone service.Continue Reading

• MS Activation Server Issues Temporarily Negate Win10 Licenses

  When MS Activation Server issues temporarily negate Win10 licenses, consternation reigns for a few hours. A couple of simple fixes will set affected PCs straight, though. No biggie!Continue Reading

• Reporting harassment at work eased by new enterprise chatbot

  New tool Spot uses natural language processing -- an AI technology -- to help people file harassment and discrimination complaints, as well as the ability to do it anonymously.Continue Reading

• Win10 Registry Backup Task Broken

  A Win10 Registry Backup task broken: it's named RegIdleBackup and it reports successful completion in Task Manager even though it writes no backup files.Continue Reading

• An admin's guide to discover Microsoft Intune updates

  Microsoft Intune is always changing, so administrators should know what's new and what's coming down the pike. Find out how to begin and where to look for new updates.Continue Reading

• 5 barriers to creating data-driven HR -- and how to overcome them

  Savvy HR leaders know that data is the foundation of a killer people strategy. Here's why that's hard -- and how you can make it easier.Continue Reading

• Operator Error Makes Insider Preview Reflect Bug Persist

  When operator error makes Insider Preview Reflect bug persist, my colleagues at TenForums guide me back to the solution I'd already tried, using the proper patch this time instead.Continue Reading

• Top 5 inventory management challenges for manufacturers

  Get expert advice on the technologies, best practices and organizational change management needed to master the most common inventory management problems.Continue Reading

• Second Data Loss Bug in 1809 Raises Serious Concerns About Win10

  As users report that unzipping files into folders with existing copies may cause earlier versions to be overwritten, a second Data Loss bug in 1809 raises serious concerns About Win10.Continue Reading

• How do I troubleshoot SIP configurations to solve service issues?

  When your SIP service isn't connecting properly, process of elimination will help you determine if the issue lies in your configuration or elsewhere on the network.Continue Reading

• Tips to build a successful digital customer service strategy

  CRM pros from Wendy's, Chamberlain Group and DoorDash offer tips for integrating Salesforce AI and social media channels to create a successful digital CX strategy.Continue Reading

• Build 17763.55 Fixes USB Issues

  After the initial release of Windows 10 1809 demoted USB 3.0 devices to 2.1, Build 17763.55 fixes USB 3.0 issues. All drivers back to current levels.Continue Reading

• How to manage cookie privacy in the enterprise

  Cookies can make life easier for users by preventing them from having to re-enter passwords and preferences on websites, but they also carry some legitimate privacy concerns.Continue Reading

• How to check for packet loss to manage call quality

  Network managers learn more straightforward techniques to get a more accurate reading when testing for network packet loss in order to manage call quality.Continue Reading

• Create an email phishing test to minimize attack vectors

  With email phishing testing, IT can improve its end-user security. Phishing attacks prey on user ignorance, so IT can use a test to teach users how to avoid this attack vector.Continue Reading

• Opinion: New APIs work to connect apps to multiple messaging platforms

  Note: Vonage is a client of ZK Research. The digital transformation era has arrived, and market leadership will be largely based on excellence in customer service. In 2017, ZK Research data showed ...Continue Reading

• 7 ways to ensure a successful cloud ERP implementation

  Understand why everything from documenting business processes to managing shadow IT can make or break your ERP implementation. Here's what you should know.Continue Reading

• How Infor Talent Science works for hiring -- at Infor

  An AI-powered screening tool can make a difference with hiring and retention. Here's what happened when Infor used its Talent Science tool internally.Continue Reading

• 4 ways CHROs and their teams can bust through the HR AI hype

  The AI washing of technology is real, and it's confusing tech buying teams across companies, including those looking for AI in HR. Here's how to get past that hype.Continue Reading

• Alternate Win10 1809 Source During Hold Period

  Right now MS has withdrawn the October 2018 release from circulation. For those in (dire) need, I provide an alternate Win10 1809 source during hold period.Continue Reading

• How VDI performance monitoring tools help IT

  When deciding on a VDI monitoring tool, IT must understand the unique functions and limitations of each tool. IT should find a tool that matches the exact needs of its organization.Continue Reading

• Company wellness programs are broken, here's a potential fix

  Is an employee wellness program that works actually possible? Yes, if companies start to look at the whole person and focus on specific diseases, according to a new survey.Continue Reading

• How to prevent cloud computing bandwidth issues in UCaaS adoption

  The adoption of UCaaS architecture presents network challenges. Learn what tools are available to support video and voice quality without causing cloud computing bandwidth issues.Continue Reading

• IT must prime its desktop management strategy for the future

  IT cannot rely on its traditional methods of desktop management to control all the devices, OSes and more in the enterprise today. Instead it must take a more modern approach.Continue Reading

• Marginal Power Mars Win10 USB Flash Drive Access

  When using 500 GB and 1 TB mSATA SSDs, I discover that marginal power mars Win10 USB flash drive access, with drives dropping out or completely inaccessible. Easy fix, though.Continue Reading

• What HR must know about team collaboration best practices

  Step away from Slack -- at least sometimes. That's the message from researchers who say always-on workers may not be helping companies innovate and compete.Continue Reading

• Three master data management strategies to boost CRM-ERP success

  'Bad data' circulating through a company's ERP environment will likely cause interfaces to fail. Learn how one business leader is cleaning things up.Continue Reading

• When do I need to use QoS for VoIP bandwidth support?

  Is your call quality suffering? Network bandwidth may be growing, but demands on it are, too. Here's what you need to know to use QoS to help solve VoIP call issues.Continue Reading

• 5 decisions for application and desktop virtualization

  IT has to make several major decisions to ensure that it makes the most of its application and desktop virtualization deployment, such as selecting a hosting method and end-user devices.Continue Reading

• How to troubleshoot VoIP call quality issues

  Issues with VoIP calls can bring business to a halt, or at least cause headaches and undermine productivity. Learn how to troubleshoot VoIP issues effectively.Continue Reading

• Hard Disk Warning Prompts Win10 Tool Search

  Casual use of a freebie tool means hard disk warning prompts Win10 tool search. Net net: new hard disk arriving next week by mail.Continue Reading

• Get to know the device-as-a-service trend

  Everything is a service these days. You can even get Yankee candles delivered from Amazon on a subscription basis. For EUC admins, device as a service is probably a bigger deal.Continue Reading

• Windows 10 updates options to ease the process

  Windows 10 update issues are commonplace in the enterprise, but IT isn't helpless to deal with them. Group Policy and other tools can help IT regain control over updates.Continue Reading

• How ADP's Executive and Manager Insights tool might disrupt HR

  ADP's Executive and Manager Insights mobile app feature is delivering workforce analytics into the hands of both HR and other business leaders, and creating a more strategic business.Continue Reading

• Reduce update-related downtime after a Windows 10 OS upgrade

  Windows 10 updates are a necessary evil, as they add new features and improve security, but also cause downtime for users. IT can downplay the negative effects of updates.Continue Reading

• What to do if Windows Defender updates don't work

  Without the latest Windows Defender updates, your users' desktops won't be completely protected. When update problems occur, there are several actions you can take to solve them.Continue Reading

• 4 tips for handling the upgrade process to Windows 10

  To ensure a smooth upgrade to Windows 10, IT should take advantage of helpful tools such as the Microsoft Management Console to test Windows 10 application compatibility.Continue Reading

• Macrium Patches Skipahead Preview Reflect Win10 Bug

  Macrium patches Skipahead Preview Reflect Win10 bug in under 24 hours (on a weekend, no less). This is first-rate customer service that goes way beyond the ordinary call of duty.Continue Reading

• How Citi's wellness challenge led to employee engagement

  It was tough to keep Citi's 200,000 employees across 95 countries engaged and connected. Here's how the company used a wellness challenge as a place to begin.Continue Reading

• How to get the Windows 10 upgrade process right

  To install Windows 10 correctly, IT pros should alter the disk layout for a fresh installation of the OS to match Microsoft's recommended order rather than its default order.Continue Reading

• How to make virtual desktop images easier to manage

  There are several common mistakes VDI shops make, including allowing users to gain elevated privileges, that make it more difficult to deliver a quality end-user experience.Continue Reading

• About Logitech Driver Interface Drivers

  As I dig into and learn more about Logitech Driver Interface Drivers, I quickly realize that they're essentially no-ops (not needed, not loaded, and not used). 'Nuff said!Continue Reading

• How to create an inclusive endpoint management strategy

  Smartwatches, IoT devices and sensors -- oh my! Endpoint management can get confusing quickly, but you can figure it out by answering these questions.Continue Reading

• How to stop Windows 10 updates temporarily

  A poorly timed Windows 10 update can cause a major headache for an end user. Fortunately, users can pause updates or IT can take steps to halt updates using Group Policy.Continue Reading

• Fast Ring Win10 Builds 17728 and 17730 May Require Clean Install

  When numerous attempts with Windows Update, WUMT, and even an upgrade install from a mounted ISO all fail, I realize that Fast Ring Win10 Builds 17728 and 17730 may require clean install. To my ...Continue Reading

• There's time and place for SMBs to adopt SaaS-based ERP

  SMBs face many issues when implementing SaaS ERP operations versus on-premises, plus the fact that one size cloud-based ERP platform doesn't necessarily fit all companies.Continue Reading

• Latest GeForce Driver 398.82 Bluescreens PC

  When the latest GeForce Driver 398.82 bluescreens PC this morning, I find myself on an unwanted nostalgia trip. Been here before, not eager to go back. Even so, I'm waiting to see if it happens one ...Continue Reading

• Nine strategies to increase employee engagement and retention

  Keeping your workers happy enough that they don't look elsewhere is critical considering today's economy. Here are nine tips to help ensure your success.Continue Reading

• Salesforce marketing automation tools close the data divide

  Marketing automation CEO offers tips on bringing together siloed data, spotting sales trends, analyzing sales funnels and allocating marketing campaign spending.Continue Reading

• Surface Pro Boot Requires Minimum Charge

  When a tablet connected to A/C power absolutely, positively refuses to boot, I learn that Surface Pro boot requires minimum charge levels to succeed.Continue Reading

• Dell Venue Pro 11 7130 Strange Upgrade Issues

  When Dell Venue Pro 11 7130 strange upgrade issues manifest for recent Insider Preview builds, my usual troubleshooting ritual sets things right. No clean install this time, as I'd feared might be ...Continue Reading

• How do you keep employees from deploying UC end-user applications?

  A successful business collaboration strategy needs employee buy-in. UC expert Jon Arnold explains how to keep employees from deploying their own business collaboration tools.Continue Reading

• Automated recruiting solves Groupon's sourcing talent woes

  Building a talent pool through effective sourcing is a major effort by Groupon. It is using a recruiting automation tool to find passive candidates.Continue Reading

• How can IT turn off Windows 10 automatic updates?

  In some cases, IT pros should disable Windows 10 updates to gain control over the process. They can use methods such as editing group policies and setting a metered connection.Continue Reading

• Why would IT manually upgrade to Windows 10?

  There are some instances where IT should manually upgrade to Windows 10, including when the desktop runs older software for which IT does not have the installation media.Continue Reading

• Can IT add digital watermarks to its virtual desktops?

  As part of a larger security strategy, watermarking virtual desktops can help IT discourage data leakage by adding user-specific text to each desktop.Continue Reading

• Digital whiteboards' remote collaboration underused by organizations

  When using interactive whiteboards, businesses need to get remote workers involved in the collaboration process through video calls, screen sharing and digital annotation.Continue Reading

• Three keys to an effective succession planning strategy

  Here's what companies and their HR leaders must know about effective succession management, including why it's important and which business and HR functions should be involved.Continue Reading

• How to simulate a multisite network with VMware Workstation

  If you want to test out a WAN link between two networks with VDI, VMware Workstation can help. Here's how it works.Continue Reading

• How to avoid wasting time in a mobile app development project

  A tedious, drawn-out app development process can frustrate everyone involved. Follow these five tips and tricks to ensure that developers don't waste time.Continue Reading

• Succession planning best practices you need today

  Michael McGowan, who leads the leadership and talent practice at BPI group, a talent management consultancy, shares important advice on how to get succession management right.Continue Reading

• MS Answers Offers 1803 Networking Resolution

  MS Answers offers 1803 networking resolution for those seeking to make nodes or network resources visible or available using File Explorer and other tools.Continue Reading

• How do e-commerce returns affect reverse logistics management?

  Customers expect to return purchases, which means you need to be proactive in your approach to reverse logistics. Here are some things to think about.Continue Reading

• Ready to start VDI capacity planning? Prove it

  Planning VDI capacity can be challenging and confusing. See if you have what it takes to plan for factors such as remote access and future changes.Continue Reading

• How to create an effective employee retention plan

  The unemployment rate is low, and your workers are likely being courted by other companies. Here's how to create retention strategies that will make your workers want to stay put.Continue Reading

• Fixing Win10 Restart PC to Finish Installing Drivers Issue

  Evidence I compiled helped me with fixing Win10 Restart PC to Finish Installing Drivers issue by leading me to the device involved, and possible fixes.Continue Reading

• Tech can spot workplace diversity issues, but actions count

  The #MeToo movement spurred HR to tackle harassment and boost diversity. Conference speakers said software that calls attention to problems and aids conversations only goes so far.Continue Reading

• Designing chatbots with personality-plus and gift of gab

  Planning, patience, trial and error and a business-minded team approach are the keystones to developing chatbots with human-like qualities that seamlessly assist customers.Continue Reading

• AI for the enterprise transmitted directly from Mars

  For marketing intelligence to explore new frontiers and achieve its ultimate goal, chief marketing officers may find their CRM applications were once developed by NASA and tested in space.Continue Reading

• Can low-code development benefit supply chain management?

  The low-code/no-code movement is exploding as it puts app development into the hands of business users. One possibly overlooked area for this technology is the supply chain.Continue Reading

• Planning for supply chain risk assessment and mitigation

  Natural disasters, geopolitical tensions and unacceptable social or environmental practices can endanger supply chains, but the right tools can mitigate the risks.Continue Reading

• Supply chain risk mitigation strategies on multiple fronts

  Experts say you can't tackle supply chain risk with a one-size-fits-all approach. It has to address many facets -- and supplier relationships are the key.Continue Reading

• Four strategies for boosting diversity and inclusion in the workplace

  Fidelity Investments' head of talent acquisition weighs in on the importance of inclusiveness, how recruiting can be biased and why technology is critical.Continue Reading

• Six secrets of competitive recruiting best practices

  If you're in the market for great talent, you need a stellar recruiting process. Annie Rihn, VP of recruiting at the Zillow Group, offers an inside look at just that.Continue Reading

• Sales Cloud implementation transforms sales tracking, analysis

  Salesforce Sales Cloud has made Thompson Pump's once manual, paper-backed tracking, analyzing and crediting processes fast and tidy, reducing order-processing time by about 20%.Continue Reading

• HID Woes Cause Overkill Win10 Repair

  When HID woes cause overkill Win10 repair, it's because I try a software fix for what turns out to be a purely hardware problem. Sigh.Continue Reading

• IoT may throw a lifeline to PLM systems

  PLM systems have functioned mostly in engineering, but now IoT-connected devices are allowing PLM to be more useful across the entire product lifecycle.Continue Reading

• Create an effective email phishing test in 7 steps

  The best way for IT to improve email phishing security is through comprehensive testing, which helps identify which users are susceptible and what type of fake email is most effective.Continue Reading

• Bring Back PING in Win10 1803

  As I troubleshoot an inexplicable inability to remote into one of my office PCs, I figure out how to bring back PING in Win10 1803. In short, my recent spate of networking issues continue!Continue Reading

• Why Windows Machine Names Are Case-Sensitive in RDP

  When the certificate warning shows up, I finally figure out why Windows machine names are case-sensitive in RDP. The machine name isn't case-sensitive, but the certificate name most certainly is!Continue Reading

• How to solve six of the biggest employee retention challenges

  Recruiters are enticing workers with new opportunities on an increasingly frequent basis. Give your employees plenty of reasons to stay by addressing the top retention challenges.Continue Reading

• Why mobile HR apps are key to engaging deskless workers

  Creating a positive experience for deskless workers rests partly on making HR-related tasks easier for them. Here's a look at how mobile technology can help.Continue Reading

• GDPR rules have big effect on UC applications

  The European Union General Data Protection Regulation sets tighter controls on businesses and how they handle customers' personally identifiable information.Continue Reading

• 1803 May Drop Spectre Patches on Some PCs

  According to some usually reliable observers and experts, Windows 10 Version 1803 may drop Spectre Patches on some PCs. Here's how to check if any of your PCs are affected.Continue Reading

• Workplace by Facebook integrations broaden app's appeal

  Facebook added dozens of business tools to a newly created app directory in its platform for businesses. The Workplace by Facebook integrations should broaden the product's appeal.Continue Reading

• Five recruiting strategies HR needs in a tight labor market

  If you want to hire top talent, you need to get strategic. Here's what organizations and their HR departments can do to win at the game of recruitment.Continue Reading

• How Salesforce teams will feel the impact of GDPR

  With less than a month until GDPR has to be implemented, both B2B and B2C sales teams must be prepared to properly protect or even dispense of customer data, according to experts.Continue Reading

• Why do EDI standards dominate for electronic transactions?

  The EDI standard format is the only option accepted by Walmart and other retailers. But as technology and data formats have changed over the years, is there a better way?Continue Reading

• God Mode Causes Win10 Office URL Insert Fail

  If God Mode Causes Win10 Office URL Insert Fail and pasting URLs causes Word, Excel and so forth to crash, delete the God Mode parent folder to fix this problem.Continue Reading

• How to track mobile app performance metrics

  Developers that don't track mobile app health will get little insight into the user experience. Learn these effective strategies to track and understand mobile app performance metrics.Continue Reading

• Workday payroll system covers Minnesota healthcare network

  A big physicians group affiliated with the University of Minnesota Medical School opted for a Workday cloud payroll system to handle the complexity of doctors' employment status.Continue Reading

• Workforce data analytics is a struggle, says Ithaca College

  Improving workforce data analytics capabilities is a goal for Ithaca College's HR department. But Ithaca College's problem with analytics is similar to many other organizations. Upgrading analytics capability is a long process.Continue Reading