Problem solve

Problem solve

Get help with specific problems with your technologies, process and projects.

• Insider Preview 20H1 Upgrade Follies

  With the release of Build 18950 on July 31, I work through some Insider Preview 20H1 upgrade follies. The TLDR version is: watch out for cycling, and WiFi hijinks. Continue Reading

• Intel RST Stymies 1903 Upgrade

  Sometimes, Intel RST Stymies 1903 Upgrade. This can continue even after obsolete drivers get updated. If that happens to you, here's an easy fix. Continue Reading

• How do headless e-commerce platforms work?

  A headless e-commerce platform is a cloud-based service that can connect e-commerce activities and functions to mobile apps and third-party applications. Here's how it works. Continue Reading

• Top 25 VMware ESXi commands

  This VMware ESXi command line cheat sheet is a must-have resource for IT professionals who maintain and troubleshoot ESXi. Continue Reading

• Protecting Backup Card Proves Essential

  Upon inspection, I learn that Surface Pro 3 backups have been failing since May. To fix the problem, I learn that protecting backup card proves essential. Continue Reading

• How to create an answer file, skip OOBE in Windows 10 install image

  One part of the Windows 10 installation process you must know how to automate is the out-of-box experience. It starts with creating an answer file.Continue Reading

• Upgrade Win10 Repair Install Saves Mangled T520 PC

  When Windows 10 gets weird, drastic measures may be called for. This weekend, upgrade Win10 repair install aaves mangled T520 PC, and sets things back to rights.Continue Reading

• Eliminating bias in AI is no easy feat, but fixes do exist

  As more companies turn to AI to reduce workplace and recruiting bias, it is important to be aware that the data AI tools draw from may have bias baked in.Continue Reading

• How to manage Windows Virtual Desktop printing problems

  Windows Virtual Desktop printing is somewhat complicated. Learn about the products that can simplify print management for IT and make printing more seamless for end users.Continue Reading

• 3 Windows 10 known issues and how to fix them

  There are a few issues that accompanied the Windows 10 1903 update. Before deploying the latest update, IT admins should familiarize themselves with the most common problems.Continue Reading

• Consumer behavior analytics makes the unpredictable predictable

  With AI's arsenal of machine learning, deep learning and NLP, consumer analytics can take some of the unpredictability out of predicting buying patterns and up conversion rates.Continue Reading

• How can organizations address VoIP security threats?

  An unguarded VoIP system could be vulnerable to attack. Learn what security measures can help prevent VoIP security threats from affecting your organization.Continue Reading

• What are the challenges of unified communications security?

  Unified communications security can be disjointed, as different apps are open to different attacks. A strong UC security roadmap should address three areas.Continue Reading

• How to overcome digital transformation in finance challenges

  Companies like Bishop-Wisecarver and Convergint are facing challenges with employees and data while digitally transforming finance, but they're also discussing how to overcome them.Continue Reading

• ERP reporting tool brings real estate firm closer to its data

  Spreadsheet Server from Insightsoftware saves a real estate management firm time creating reports from its operational ERP system data and improving reporting processes.Continue Reading

• How to troubleshoot the blue screen of death for Windows 10

  The blue screen of death is never a pretty sight. Learn how to troubleshoot and fix this dreaded issue in Windows 10, using a variety of different methods and tools.Continue Reading

• 4 Windows 10 management tools to troubleshoot desktops

  Windows 10 administrators can take up a lot of time setting up desktop deployments and troubleshooting applications. Consider these four Windows 10 management tools to ease that process.Continue Reading

• Make better business decisions with financial analytics

  Find out why finance is beginning to shift its emphasis on advanced and predictive analytics and the capability to use big data to support future business decisions.Continue Reading

• IT pros discuss challenges of a workspace platform deployment

  The benefits of workspace platforms are well established, but the process of deploying a workspace can lead to logistical issues and more work for IT professionals.Continue Reading

• How do you support UC network security?

  Many elements can put your UC network at risk, from unsecured information to DoS attacks. Learn five ways to thwart would-be attacks and protect your UC services.Continue Reading

• Benefits and challenges of blockchain food supply chain growth

  Using blockchain in the food supply chain may improve consumer safety, but experts say reluctance from suppliers and a lack of viable use cases are preventing widespread adoption.Continue Reading

• Reliability Monitor Error Info Propels Fixes

  When you know how to read what you see, and what you see makes any kind of sense, Reliability Monitor error info propels fixes. An APPCRASH on a UPS monitor immediately suggested a software ...Continue Reading

• Best practices for creating chatbot scripts

  The rules of good chatbot scripting are similar to those of application coding. Here are some best practices to creating a chatbot that users will approve.Continue Reading

• Cloud, SaaS bring identity and access management challenges

  In this Q&A, Identity Automation's co-founder and CEO, James Litton, talks about the identity and access management challenges and the effects of cloud services in the IAM market.Continue Reading

• Win10 Sleep Issues Make Sleepstudy Worthwhile

  Looking for information about system power states on a PC to resolve Win10 sleep issues make Sleepstudy worthwhile. The Powercfg command uses this option to produce an info-packed report.Continue Reading

• Stuck Rocker Switch Means New Drive Dock

  A backup drive goes missing after a recent feature upgrade. I decide a stuck rocker switch means new drive dock is needed for reliable backup.Continue Reading

• Win10 May 2019 Update Features Recommended Troubleshooting

  The Win10 May 2019 Update features Recommended Troubleshooting. This lets the OS automate troubleshooting, and promises to increase Win10 stability and reliability.Continue Reading

• Recent Windows 10 Updates Kill Built-in Restore Facility

  If you get caught in a recent WU snafu, certain recent Windows 10 Updates kill built-in restore facility that makes use of restore points. MS offers a workaround, but it's classified as a "known ...Continue Reading

• HR data issues caused by lack of customization in HR systems

  As more HR systems move to the cloud, organizations may be unable to customize certain features to ensure accurate data capture. This can cause reporting errors or poor decision-making.Continue Reading

• Key considerations in global supply chain management

  Globalization adds geopolitical and cybersecurity risks to the already daunting challenges of supply chain management. Read how the experts deal with them.Continue Reading

• Replacing contact center platforms poses big dilemma

  CX expert Scott Sachs discusses the various dilemmas posed by migrating legacy on-premises contact center platforms to the cloud.Continue Reading

• How can biometric authentication improve mobile security?

  A strong mobile authentication strategy should include a biometric factor, and IT should consider implementing such a factor into a multifactor authentication process.Continue Reading

• How can zero-touch enrollment help Android admins?

  Zero-touch enrollment can simplify the logistics of Android device provisioning for IT. This option has some restrictions, but some organizations can benefit from this method.Continue Reading

• Windows 10 Workaround Versus Fix

  When I can't complete an RDP login on a Skip ahead Insider Preview PC I find myself pondering this dilemma: Windows 10 Workaround versus fix. For me, a workaround will do.Continue Reading

• How can IT use Windows Autopilot to manage Windows 10 PCs?

  Deploying Windows 10 devices can be a pain, especially when pre-installed PCs don't have the right applications or policies. Learn how Windows Autopilot can solve those issues.Continue Reading

• 19H1 Release Preview Bug Bites

  You'll know when the Windows 10 19H1 Release Preview bug bites, when you see an error message from Windows Update that reads "What needs your attention. . ." Turns out removing the SD card usually ...Continue Reading

• How to use PowerShell to track VDI resources

  It's never ideal to have underutilized servers in a VDI environment. Here's how IT pros can create a PowerShell script to track VDI resource utilization.Continue Reading

• Which Android Device Admin APIs will Google deprecate?

  With the release of Android Q, Google will discontinue several Android Device Admin APIs. Learn which Android management APIs will be deprecated and which will remain.Continue Reading

• Technology can aid diversity and inclusion in HCM, with caveats

  Vendors are increasingly building AI applications to be bias-free to address concerns around diversity and inclusion. The technology may help raise awareness of inequities that go beyond discrimination.Continue Reading

• How to address the challenges of adopting AI in communications

  Adopting AI can be a complex process. AI in communications can be especially challenging, but organizations can take certain steps to overcome these hurdles.Continue Reading

• Find alternatives when Citrix Smart Scale reaches end of life

  Citrix will retire Smart Scale in May 2019, and its replacement is only for Citrix Cloud customers. Here's how IT pros can find alternatives to this VDI power management tool.Continue Reading

• How are web conferencing and video conferencing different?

  The differences in web conferencing vs. video conferencing have diminished over time. Learn how technology advancements have led to the convergence of these two tools.Continue Reading

• 10 blockchain problems supply chains need to look out for

  Blockchain is proving to be useful in the supply chain, but without a strong understanding of it and a viable use case, your organization can run into several problems along the way.Continue Reading

• Dude, Where Is My SDXC Drive?

  When I lose a device after a Release Preview upgrade, I raise the question "Dude, Where is my SDXC Drive?" A quick rollback leads me to suspect a driver issue, and a follow-up report to the MS ...Continue Reading

• Top Windows 10 issues facing IT

  Windows 10 can be a challenging OS for both end users and IT admins. Here, IT pros discuss the biggest challenges they've experienced with Windows 10 management.Continue Reading

• Tackle mobile device authentication with modern methods

  Mobile user authentication should require more than a password. New technologies enable authentication methods that IT should consider for its mobile deployment.Continue Reading

• 7 steps to improve the onboarding process for new hires

  While recruiting and onboarding are two separate processes, combining them can create a better experience for new hires. Technology such as AI and machine learning can also help.Continue Reading

• How can AI improve production planning in manufacturing?

  Now is a good time for manufacturers to start thinking about how they can incorporate artificial intelligence technologies into their production planning systems.Continue Reading

• How to navigate Windows 10 update problems

  It's often a hassle for IT admins to manage and control Windows 10 updates. Follow these tips to make the Windows update process as smooth as possible.Continue Reading

• How to create Windows 10 toast notifications with PowerShell

  IT can send pop-up notifications to a Windows 10 user's taskbar with a PowerShell module called BurntToast. Here's how to get started creating toast notifications.Continue Reading

• Use Android Enterprise to lock down mobile devices

  IT can integrate Android controls with EMM tools via APIs from Google's Android Enterprise program. These EMM capabilities can help IT manage updates and secure devices.Continue Reading

• How can distributors create an omnichannel supply chain?

  Manufacturers need to be aware of the impact of omnichannel on their operations so they can determine what additional functions they'll need in three specific areas.Continue Reading

• When LinkedIn Posts Fail

  When LinkedIn posts fail I turn to Twitter for help and find someone to communicate with immediately. Nothing seems to work, but I log in this morning and it's all fixed.Continue Reading

• Reboot Still Solves Simple Win10 Problems

  As I observe that a reboot still solves simple Win10 problems, I'm reminded that trying easy and obvious fixes early in the troubleshooting process remains a good idea.Continue Reading

• What role do ideation tools play in collaboration spaces?

  Ideation is a popular buzzword to describe meeting room technology. Learn what collaborative ideation really means and how it can fit into an organization's collaboration strategy.Continue Reading

• Video conferencing platform connects California university campuses

  To keep up with the changing culture of video communications, California State University adopted Zoom to better connect students and faculty and create a more connected campus.Continue Reading

• ATB Financial banks on cloud communications platform

  For ATB Financial, RingCentral's cloud communications platform offered mobility, integration and legacy support to help modernize its dated telephony infrastructure.Continue Reading

• How app layering can overcome app virtualization challenges

  App layering allows IT to manage applications independently. Learn about the other benefits of app layering and how it differs from application virtualization.Continue Reading

• 8 ways to make the most of OneDrive file sharing tools

  More and more organizations are using OneDrive for enterprise content collaboration. Read how Microsoft's collaboration tool can fit into your daily workflow.Continue Reading

• Liferay digital experience platform helps company improve CX

  Jack Maina, group chief operations officer of Britam, talks about how the financial services group rebuilt the way it interacts with customers and partners using Liferay.Continue Reading

• Nvidia LiveKernelEvent 141 Error Returns

  When Nvidia LiveKernelEvent 141 error returns to Reliability Monitor, I start troubleshooting my Nvidia drivers. I eliminate GeForce and the driver installer as the cause, but not the error.Continue Reading

• 5 common customer support problems that affect CX

  In customer support, common customer experience issues include lengthy hold times, scaling, failure to follow up, lack of human touch and a lack of personalization.Continue Reading

• 4 mobile security best practices for enterprise IT

  Organizations should look to update their mobile security best practices due to COVID-19. IT must incorporate BYOD access to corporate data and other new mobile capabilities.Continue Reading

• Top 4 challenges of hyper-converged infrastructure for VDI

  HCI and VDI often go well together, providing simpler scalability and flexibility for virtual desktops. But what happens when a VDI deployment has requirements outside the norm?Continue Reading

• Cybersecurity education: How HR can plan for the inevitable

  Cybersecurity is a major concern for any organization, but employees continue to be a top threat. HR can help mitigate insider risks by providing regular training and reminders.Continue Reading

• How Lucky Brand improved its online customer experience

  As retailers try to keep up with customers' changing expectations, more and more brands are trying to mesh their online shopping experience with their in-store experience.Continue Reading

• 5 Windows 10 security settings to tweak

  Desktop security is crucial, and the default settings of Windows 10 can leave organizations vulnerable. Here are a few changes to ensure that Windows 10 is as secure as possible.Continue Reading

• Know when to allow mobile device backup

  Mobile devices enrolled in MDM platforms should only be backed up in certain situations. Here's a rundown of what IT should allow in COPE, BYOD and COBO scenarios.Continue Reading

• Google, WordPress develop a CMS for news

  Google is funding a WordPress-based content management system aimed at helping small news publishers juggle the demands of publishing news both in print and online.Continue Reading

• What IT needs to know about Windows 10 update troubleshooting

  The Windows update process can cause a whole slew of problems for users and IT. Get acquainted with these Windows 10 update troubleshooting tips and make the process a lot easier.Continue Reading

• How can you measure WebRTC performance?

  Organizations can take two approaches to measure WebRTC quality, both of which assess real-time communications performance on end-user devices and the network.Continue Reading

• Windows 10 customizations for enterprise desktops

  Microsoft offers different services that IT can use to adjust its users' desktop experience. These Windows 10 customizations are a must in an admin's toolbox.Continue Reading

• Why Linux on Samsung DeX creates challenges for IT

  Using DeX, users can create a Linux desktop with their Samsung smartphones. But IT should be aware of the challenges with its deployment and management.Continue Reading

• How to access Windows 10 troubleshooting tools step by step

  Running into problems with Windows 10 booting, starting or other performance issues? Get to know the menus and options for Windows troubleshooting.Continue Reading

• LA Metro pursues integrated CRM system with Salesforce

  The Los Angeles Metro system integrates the Salesforce CRM with existing payment infrastructure, helping to bridge the gap between old and new technologies.Continue Reading

• What factors influence WebRTC performance?

  Understanding the potential issues that could affect the performance of WebRTC apps starts with knowing which factors to look at and how they function.Continue Reading

• How can IT keep pace with the Windows update process?

  Staying current with the latest Windows updates is a difficult task, but IT can accomplish this without harming the UX with Group Policy, disk capacity planning and more.Continue Reading

• Boostability gains agent insight with new contact center platform

  What do you do when your contact center doesn't provide the data and features you need? One company decided to deploy a new platform that could support current and future needs.Continue Reading

• Win10 Safemode Trap Defeated

  If you only use an MS account to log in to Windows 10, you might get caught in a trap. Here, I show the Win10 Safemode trap defeated and disarmed.Continue Reading

• AI in content management requires effort to work well

  AI can automate content management tasks such as personalization and metadata tagging. But it can present challenges too, so be aware of these common pitfalls.Continue Reading

• Win10 1809 Update Unknown Device Works

  To my surprise and delight, I find that Win10 1809 update Unknown Device works in Device Manager. At least it did for a couple of UART system devices yesterday. Cool!Continue Reading

• Driver Setting Explains Venue Pro Restart Fail

  After a clean install shows the problem is software -- not BIOS -- related, changing an Intel Management Engine driver setting explains Venue Pro Restart fail.Continue Reading

• Kari Script Builds Win10 Bootable Install UFD

  When repeated attempts to upgrade to recent Insider Preview releases fail, I use Kari's script to build myself a Win10 bootable install UFD. A clean install does the trick!Continue Reading

• How to find Wi-Fi settings in Windows 10

  In Windows 10, the Wi-Fi -- and wired -- connectivity settings are in a new spot, but they're as easy to access and configure as ever. You just have to know where to look.Continue Reading

• CU KB4480116 Hiccup Offers Easy Fix

  CU KB4480116 Hiccup Offers Easy Fix: if you apply the update and lose the Start Menu and/or UWP apps, a quick restart/reboot may set things right.Continue Reading

• How can you perform a full Windows Update reset?

  When Windows Update malfunctions, IT must follow this four-step process to fix the problems. Be sure to have admin privileges before getting started.Continue Reading

• How can IT use the OAuth 2.0 protocol for iOS 12 devices?

  Learn about the history of OAuth and Apple and how iOS 12 changed the game for authorization. There are a few things to be wary of, too.Continue Reading

• 6 customer intent metrics to prevent lead dropouts

  Learn about the key metrics marketing teams can use to analyze customer intent, detect leads in danger of dropping out and focus energy on nurturing those leads.Continue Reading

• Is CRM with social media growing less trustworthy?

  Comments made on social media can sometimes give businesses a skewed perception of consumer sentiment. Learn how to correct the data to inform business decisions.Continue Reading

• What UC monitoring tools are most important?

  Our expert explains the UC monitoring tools you need and the potential network problems you may discover in your UC and collaboration environments.Continue Reading

• How to address endpoint security issues caused by users

  Certain behaviors, such as ignoring patches, create security issues on the endpoints users work with. IT should enforce policies that prevent users from taking these damaging actions.Continue Reading

• Microsoft adds CRM for nonprofits to Dynamics 365 lineup

  CRM for nonprofits, such as Microsoft Dynamics 365 Nonprofit Accelerator, helps nonprofit organizations take advantage of business tools and shared data.Continue Reading

• Payless ShoeSource switches digital asset management tools

  A new DAM tool from Cloudinary helps the shoe seller get ready for the holiday shopping rush by automating the management of images on customer-facing websites.Continue Reading

• 3 call center improvement strategies that boost efficiency

  Call center agents must multitask like never before in this era of omnichannel service. How to increase efficiency with tech while relieving some of the load on the people.Continue Reading

• Workplace engagement yields employee diversity and inclusion

  Vimeo's Charmien Fugelsang uses various survey and analytics methods to measure employee engagement, foster a culture of belonging and root out unconscious bias.Continue Reading

• iCloud Issue Hampers 1809 User Proffer

  Because of synchronization problems in the latest Windows 10 release, an iCloud issue hampers 1809 user proffer. Once a PC is updated to the latest iCloud, it's safe to upgrade to 1809.Continue Reading

• How do APIs work, and how can you ensure they are secure?

  Understanding how APIs work and how they are used is essential when formulating security policies. Our expert outlines four steps to set up a first line of defense.Continue Reading

• What problems occur with Intune app protection for Outlook?

  IT needs to configure settings a certain way to avoid problems when end users connect Outlook to Exchange Online. Here are steps to ensure that end users experience little friction.Continue Reading

• Omnichannel customer service improves customer experience

  Customers have come to expect brands to provide omnichannel customer service, but many companies are still overwhelmed by the idea of introducing new channels and training agents.Continue Reading

• Will Kronos AI improve life for hourly employees? Experts are split

  The idea of AI in HR seems ubiquitous today, but mostly for salaried workers. A new Kronos AI platform takes aim at the hourly workforce, but can it help? Here's what three experts said.Continue Reading