Problem solve

Problem solve

Get help with specific problems with your technologies, process and projects.

• 5 ways to speed up Windows 10 performance

  Windows 10 performance can slow down over time. Fortunately, you can do a few things to speed up performance, including freeing up storage space and removing bloatware. Continue Reading

• Fixing Surface Pro 3 USB Drive Drop

  Weird behavior has me fixing Surface Pro 3 USB drive drop behavior. Turns out a single registry key knocks out a bunch of common Power Options, one of which fixes my problem. Continue Reading

• Salesforce Einstein Vision sinks teeth into shark recognition

  Using drones and a modified version of Salesforce's Einstein Vision, marine biologists at the University of California, Santa Barbara, can track and identify great white sharks. Continue Reading

• Digital supply networks improve visibility and collaboration

  Digital supply networks offer better visibility and collaboration than traditional supply chains. Find out what they are and whether they might help your company. Continue Reading

• Chasing Thunderbolt Drivers Down

  Chasing Thunderbolt drivers down proves frustrating, until I remember that "Show hidden devices" shows drivers for removables that aren't physically connected to a PC. Doh! Continue Reading

• Mystery Error Code 0x80242016 Follows KB4524147

  When a mystery error code 0x80242016 follows KB4524147 -- it means unexpected state after reboot following update -- a second try succeeds. Thank goodness! Unexpected states can be surprisingly ...Continue Reading

• How can UC analytics detect a security breach?

  UC analytics can be the first warning that your UC system's security has been breached. Comparing statistics month to month can help identify potential security problems.Continue Reading

• Two New Known Issues Already Resolved Sept 19

  In what's looking increasingly like a weekly update schedule, two New Known Issues already resolved Sept 19 show up today. One is resolved, but I'm not so sure about the other.Continue Reading

• Cycling Power Fixes Wireless Weirdness

  It takes me a phone call to ASUS tech support to figure it out, but cycling power fixes wireless weirdness on my new ASUS wireless access device. Go figure!Continue Reading

• Navigate Office 365 licensing issues with VDI

  Office 365 can come with some tricky licensing situations, especially for VDI admins. Explore this rundown of licensing issues and some potential solutions.Continue Reading

• Introduction to supply chain management software of 2020

  Discover the functions of supply chain management software and learn how SCM software helps companies manage the complex demands of today's customers.Continue Reading

• 2 methods to tackle Windows Autopilot troubleshooting

  Windows Autopilot isn't perfect, and you can run into errors during its deployment. Explore two ways to troubleshoot Windows Autopilot issues, using event logs and registry keys.Continue Reading

• Wonky Wi-Fi Forces Public Network Status

  When a wonky Wi-Fi forces Public network status on what had been a private 5 GHz Wi-Fi channel, I finally recognize I need a new Wi-Fi router. It's on order. Sigh.Continue Reading

• 5 steps to enroll Windows 10 devices in Windows Analytics

  Windows Analytics can provide some helpful information, but you must enroll your organization's devices before you can start using it. Here are five steps to get started.Continue Reading

• Lenovo X380 Ethernet Extension Follies

  Instead of building RJ-45 ports into its newest ThinkPads, Lenovo has opted to use proprietary Ethernet extension ports. Alas for my 8th-gen laptop, this has led to Lenovo X380 Ethernet extension ...Continue Reading

• Partially Disconnected USB Cable Puts Mouse MIA

  Takes me a while to figure this out, but a partially disconnected USB cable puts Mouse MIA -- at least until I shove the two extension cables fully together.Continue Reading

• HR must contend with enterprise social network challenges

  Enterprise social networks like Slack and Yammer are gaining steam as alternatives to traditional email, but they can raise some concerns for HR managers.Continue Reading

• 1903 Hyper-V Networking Interference?

  After installing KB4512508 on my local Win10 PCs, I notice some 1903 Hyper-V networking interference (no Internet!). A quick uninstall/reinstall fixes the issue.Continue Reading

• Which options does IT have for Windows 10 bloatware removal?

  Bloatware isn't just annoying -- it can negatively affect OS security, for example. Find out ways to get rid of Windows 10 bloatware once and for all with these tips.Continue Reading

• What areas should hybrid cloud video security address?

  Hybrid cloud provides several benefits to a business. But hybrid cloud video security shouldn't be taken for granted. Learn what four areas should be considered.Continue Reading

• Best practices to prevent RDP security issues

  IT can prevent RDP security issues in a few ways. Learn how to use Group Policy and other best practices to protect against an RDP-based attack, and learn about BlueKeep.Continue Reading

• Post BIOS Upgrade Beeping Means Trouble

  Anybody who works regularly with PCs knows post BIOS Upgrade beeping means trouble. I achieve a miraculous recovery, but explain what to do if a second reboot doesn't fix things by itself.Continue Reading

• Cloud unified communications adoption still faces barriers

  Upgrade costs and security concerns were once the main barriers to cloud unified communications. But while vendors addressed those concerns, new barriers to adoption have emerged.Continue Reading

• Insider Preview 20H1 Upgrade Follies

  With the release of Build 18950 on July 31, I work through some Insider Preview 20H1 upgrade follies. The TLDR version is: watch out for cycling, and WiFi hijinks.Continue Reading

• Intel RST Stymies 1903 Upgrade

  Sometimes, Intel RST Stymies 1903 Upgrade. This can continue even after obsolete drivers get updated. If that happens to you, here's an easy fix.Continue Reading

• How do headless e-commerce platforms work?

  A headless e-commerce platform is a cloud-based service that can connect e-commerce activities and functions to mobile apps and third-party applications. Here's how it works.Continue Reading

• Protecting Backup Card Proves Essential

  Upon inspection, I learn that Surface Pro 3 backups have been failing since May. To fix the problem, I learn that protecting backup card proves essential.Continue Reading

• Upgrade Win10 Repair Install Saves Mangled T520 PC

  When Windows 10 gets weird, drastic measures may be called for. This weekend, upgrade Win10 repair install aaves mangled T520 PC, and sets things back to rights.Continue Reading

• Eliminating bias in AI is no easy feat, but fixes do exist

  As more companies turn to AI to reduce workplace and recruiting bias, it is important to be aware that the data AI tools draw from may have bias baked in.Continue Reading

• 3 Windows 10 known issues and how to fix them

  There are a few issues that accompanied the Windows 10 1903 update. Before deploying the latest update, IT admins should familiarize themselves with the most common problems.Continue Reading

• Consumer behavior analytics makes the unpredictable predictable

  With AI's arsenal of machine learning, deep learning and NLP, consumer analytics can take some of the unpredictability out of predicting buying patterns and up conversion rates.Continue Reading

• How can organizations address VoIP security threats?

  An unguarded VoIP system could be vulnerable to attack. Learn what security measures can help prevent VoIP security threats from affecting your organization.Continue Reading

• What are the challenges of unified communications security?

  Unified communications security can be disjointed, as different apps are open to different attacks. A strong UC security roadmap should address three areas.Continue Reading

• How to overcome digital transformation in finance challenges

  Companies like Bishop-Wisecarver and Convergint are facing challenges with employees and data while digitally transforming finance, but they're also discussing how to overcome them.Continue Reading

• ERP reporting tool brings real estate firm closer to its data

  Spreadsheet Server from Insightsoftware saves a real estate management firm time creating reports from its operational ERP system data and improving reporting processes.Continue Reading

• How to troubleshoot the blue screen of death for Windows 10

  The blue screen of death is never a pretty sight. Learn how to troubleshoot and fix this dreaded issue in Windows 10, using a variety of different methods and tools.Continue Reading

• 4 Windows 10 management tools to troubleshoot desktops

  Windows 10 administrators can take up a lot of time setting up desktop deployments and troubleshooting applications. Consider these four Windows 10 management tools to ease that process.Continue Reading

• Make better business decisions with financial analytics

  Find out why finance is beginning to shift its emphasis on advanced and predictive analytics and the capability to use big data to support future business decisions.Continue Reading

• IT pros discuss challenges of a workspace platform deployment

  The benefits of workspace platforms are well established, but the process of deploying a workspace can lead to logistical issues and more work for IT professionals.Continue Reading

• How do you support UC network security?

  Many elements can put your UC network at risk, from unsecured information to DoS attacks. Learn five ways to thwart would-be attacks and protect your UC services.Continue Reading

• Benefits and challenges of blockchain food supply chain growth

  Using blockchain in the food supply chain may improve consumer safety, but experts say reluctance from suppliers and a lack of viable use cases are preventing widespread adoption.Continue Reading

• Reliability Monitor Error Info Propels Fixes

  When you know how to read what you see, and what you see makes any kind of sense, Reliability Monitor error info propels fixes. An APPCRASH on a UPS monitor immediately suggested a software ...Continue Reading

• Best practices for creating chatbot scripts

  The rules of good chatbot scripting are similar to those of application coding. Here are some best practices to creating a chatbot that users will approve.Continue Reading

• Win10 Sleep Issues Make Sleepstudy Worthwhile

  Looking for information about system power states on a PC to resolve Win10 sleep issues make Sleepstudy worthwhile. The Powercfg command uses this option to produce an info-packed report.Continue Reading

• Stuck Rocker Switch Means New Drive Dock

  A backup drive goes missing after a recent feature upgrade. I decide a stuck rocker switch means new drive dock is needed for reliable backup.Continue Reading

• Win10 May 2019 Update Features Recommended Troubleshooting

  The Win10 May 2019 Update features Recommended Troubleshooting. This lets the OS automate troubleshooting, and promises to increase Win10 stability and reliability.Continue Reading

• Recent Windows 10 Updates Kill Built-in Restore Facility

  If you get caught in a recent WU snafu, certain recent Windows 10 Updates kill built-in restore facility that makes use of restore points. MS offers a workaround, but it's classified as a "known ...Continue Reading

• HR data issues caused by lack of customization in HR systems

  As more HR systems move to the cloud, organizations may be unable to customize certain features to ensure accurate data capture. This can cause reporting errors or poor decision-making.Continue Reading

• Key considerations in global supply chain management

  Globalization adds geopolitical and cybersecurity risks to the already daunting challenges of supply chain management. Read how the experts deal with them.Continue Reading

• Replacing contact center platforms poses big dilemma

  CX expert Scott Sachs discusses the various dilemmas posed by migrating legacy on-premises contact center platforms to the cloud.Continue Reading

• How can zero-touch enrollment help Android admins?

  Zero-touch enrollment can simplify the logistics of Android device provisioning for IT. This option has some restrictions, but some organizations can benefit from this method.Continue Reading

• Windows 10 Workaround Versus Fix

  When I can't complete an RDP login on a Skip ahead Insider Preview PC I find myself pondering this dilemma: Windows 10 Workaround versus fix. For me, a workaround will do.Continue Reading

• 19H1 Release Preview Bug Bites

  You'll know when the Windows 10 19H1 Release Preview bug bites, when you see an error message from Windows Update that reads "What needs your attention. . ." Turns out removing the SD card usually ...Continue Reading

• How to use PowerShell to track VDI resources

  It's never ideal to have underutilized servers in a VDI environment. Here's how IT pros can create a PowerShell script to track VDI resource utilization.Continue Reading

• Which Android Device Admin APIs will Google deprecate?

  With the release of Android Q, Google will discontinue several Android Device Admin APIs. Learn which Android management APIs will be deprecated and which will remain.Continue Reading

• Technology can aid diversity and inclusion in HCM, with caveats

  Vendors are increasingly building AI applications to be bias-free to address concerns around diversity and inclusion. The technology may help raise awareness of inequities that go beyond discrimination.Continue Reading

• How to address the challenges of adopting AI in communications

  Adopting AI can be a complex process. AI in communications can be especially challenging, but organizations can take certain steps to overcome these hurdles.Continue Reading

• How are web conferencing and video conferencing different?

  The differences in web conferencing vs. video conferencing have diminished over time. Learn how technology advancements have led to the convergence of these two tools.Continue Reading

• 10 blockchain problems supply chains need to look out for

  Blockchain is proving to be useful in the supply chain, but without a strong understanding of it and a viable use case, your organization can run into several problems along the way.Continue Reading

• Dude, Where Is My SDXC Drive?

  When I lose a device after a Release Preview upgrade, I raise the question "Dude, Where is my SDXC Drive?" A quick rollback leads me to suspect a driver issue, and a follow-up report to the MS ...Continue Reading

• 7 steps to improve the onboarding process for new hires

  While recruiting and onboarding are two separate processes, combining them can create a better experience for new hires. Technology such as AI and machine learning can also help.Continue Reading

• How can AI improve production planning in manufacturing?

  Now is a good time for manufacturers to start thinking about how they can incorporate artificial intelligence technologies into their production planning systems.Continue Reading

• How can distributors create an omnichannel supply chain?

  Manufacturers need to be aware of the impact of omnichannel on their operations so they can determine what additional functions they'll need in three specific areas.Continue Reading

• When LinkedIn Posts Fail

  When LinkedIn posts fail I turn to Twitter for help and find someone to communicate with immediately. Nothing seems to work, but I log in this morning and it's all fixed.Continue Reading

• Reboot Still Solves Simple Win10 Problems

  As I observe that a reboot still solves simple Win10 problems, I'm reminded that trying easy and obvious fixes early in the troubleshooting process remains a good idea.Continue Reading

• What role do ideation tools play in collaboration spaces?

  Ideation is a popular buzzword to describe meeting room technology. Learn what collaborative ideation really means and how it can fit into an organization's collaboration strategy.Continue Reading

• Video conferencing platform connects California university campuses

  To keep up with the changing culture of video communications, California State University adopted Zoom to better connect students and faculty and create a more connected campus.Continue Reading

• ATB Financial banks on cloud communications platform

  For ATB Financial, RingCentral's cloud communications platform offered mobility, integration and legacy support to help modernize its dated telephony infrastructure.Continue Reading

• How app layering can overcome app virtualization challenges

  App layering allows IT to manage applications independently. Learn about the other benefits of app layering and how it differs from application virtualization.Continue Reading

• 8 ways to make the most of OneDrive file sharing tools

  More and more organizations are using OneDrive for enterprise content collaboration. Read how Microsoft's collaboration tool can fit into your daily workflow.Continue Reading

• Liferay digital experience platform helps company improve CX

  Jack Maina, group chief operations officer of Britam, talks about how the financial services group rebuilt the way it interacts with customers and partners using Liferay.Continue Reading

• Nvidia LiveKernelEvent 141 Error Returns

  When Nvidia LiveKernelEvent 141 error returns to Reliability Monitor, I start troubleshooting my Nvidia drivers. I eliminate GeForce and the driver installer as the cause, but not the error.Continue Reading

• 5 common customer support problems that affect CX

  In customer support, common customer experience issues include lengthy hold times, scaling, failure to follow up, lack of human touch and a lack of personalization.Continue Reading

• 4 mobile security best practices for enterprise IT

  Organizations should look to update their mobile security best practices due to COVID-19. IT must incorporate BYOD access to corporate data and other new mobile capabilities.Continue Reading

• Top 4 challenges of hyper-converged infrastructure for VDI

  HCI and VDI often go well together, providing simpler scalability and flexibility for virtual desktops. But what happens when a VDI deployment has requirements outside the norm?Continue Reading

• Cybersecurity education: How HR can plan for the inevitable

  Cybersecurity is a major concern for any organization, but employees continue to be a top threat. HR can help mitigate insider risks by providing regular training and reminders.Continue Reading

• How Lucky Brand improved its online customer experience

  As retailers try to keep up with customers' changing expectations, more and more brands are trying to mesh their online shopping experience with their in-store experience.Continue Reading

• 5 Windows 10 security settings to tweak

  Desktop security is crucial, and the default settings of Windows 10 can leave organizations vulnerable. Here are a few changes to ensure that Windows 10 is as secure as possible.Continue Reading

• Know when to allow mobile device backup

  Mobile devices enrolled in MDM platforms should only be backed up in certain situations. Here's a rundown of what IT should allow in COPE, BYOD and COBO scenarios.Continue Reading

• Google, WordPress develop a CMS for news

  Google is funding a WordPress-based content management system aimed at helping small news publishers juggle the demands of publishing news both in print and online.Continue Reading

• How can you measure WebRTC performance?

  Organizations can take two approaches to measure WebRTC quality, both of which assess real-time communications performance on end-user devices and the network.Continue Reading

• Windows 10 customizations for enterprise desktops

  Microsoft offers different services that IT can use to adjust its users' desktop experience. These Windows 10 customizations are a must in an admin's toolbox.Continue Reading

• Why Linux on Samsung DeX creates challenges for IT

  Using DeX, users can create a Linux desktop with their Samsung smartphones. But IT should be aware of the challenges with its deployment and management.Continue Reading

• LA Metro pursues integrated CRM system with Salesforce

  The Los Angeles Metro system integrates the Salesforce CRM with existing payment infrastructure, helping to bridge the gap between old and new technologies.Continue Reading

• What factors influence WebRTC performance?

  Understanding the potential issues that could affect the performance of WebRTC apps starts with knowing which factors to look at and how they function.Continue Reading

• Boostability gains agent insight with new contact center platform

  What do you do when your contact center doesn't provide the data and features you need? One company decided to deploy a new platform that could support current and future needs.Continue Reading

• Win10 Safemode Trap Defeated

  If you only use an MS account to log in to Windows 10, you might get caught in a trap. Here, I show the Win10 Safemode trap defeated and disarmed.Continue Reading

• AI in content management requires effort to work well

  AI can automate content management tasks such as personalization and metadata tagging. But it can present challenges too, so be aware of these common pitfalls.Continue Reading

• Win10 1809 Update Unknown Device Works

  To my surprise and delight, I find that Win10 1809 update Unknown Device works in Device Manager. At least it did for a couple of UART system devices yesterday. Cool!Continue Reading

• Driver Setting Explains Venue Pro Restart Fail

  After a clean install shows the problem is software -- not BIOS -- related, changing an Intel Management Engine driver setting explains Venue Pro Restart fail.Continue Reading

• Kari Script Builds Win10 Bootable Install UFD

  When repeated attempts to upgrade to recent Insider Preview releases fail, I use Kari's script to build myself a Win10 bootable install UFD. A clean install does the trick!Continue Reading

• How to find Wi-Fi settings in Windows 10

  In Windows 10, the Wi-Fi -- and wired -- connectivity settings are in a new spot, but they're as easy to access and configure as ever. You just have to know where to look.Continue Reading

• CU KB4480116 Hiccup Offers Easy Fix

  CU KB4480116 Hiccup Offers Easy Fix: if you apply the update and lose the Start Menu and/or UWP apps, a quick restart/reboot may set things right.Continue Reading

• 6 customer intent metrics to prevent lead dropouts

  Learn about the key metrics marketing teams can use to analyze customer intent, detect leads in danger of dropping out and focus energy on nurturing those leads.Continue Reading

• Is CRM with social media growing less trustworthy?

  Comments made on social media can sometimes give businesses a skewed perception of consumer sentiment. Learn how to correct the data to inform business decisions.Continue Reading

• What UC monitoring tools are most important?

  Our expert explains the UC monitoring tools you need and the potential network problems you may discover in your UC and collaboration environments.Continue Reading

• How to address endpoint security issues caused by users

  Certain behaviors, such as ignoring patches, create security issues on the endpoints users work with. IT should enforce policies that prevent users from taking these damaging actions.Continue Reading

• Microsoft adds CRM for nonprofits to Dynamics 365 lineup

  CRM for nonprofits, such as Microsoft Dynamics 365 Nonprofit Accelerator, helps nonprofit organizations take advantage of business tools and shared data.Continue Reading

• Payless ShoeSource switches digital asset management tools

  A new DAM tool from Cloudinary helps the shoe seller get ready for the holiday shopping rush by automating the management of images on customer-facing websites.Continue Reading

• 3 call center improvement strategies that boost efficiency

  Call center agents must multitask like never before in this era of omnichannel service. How to increase efficiency with tech while relieving some of the load on the people.Continue Reading