Problem solve

Problem solve

Get help with specific problems with your technologies, process and projects.

• Addressing remote video conferencing security issues

  Many organizations have implemented video conferencing security policies that mandate passwords and waiting rooms. But keeping meetings secure focuses on more than just access. Continue Reading

• How to configure Remote Desktop in Windows Server 2008 R2 step by step

  Learn how to install and configure Remote Desktop Services on Windows Server 2008 R2 to use Terminal Services and Remote Desktop Gateway Manager. Continue Reading

• How HR can best use Qualtrics in the employee lifecycle

  To improve the employee experience, the problems must first be understood. Here's a look at how HR can delve into sentiment and the best moments to do so. Continue Reading

• How to configure proxy settings using Group Policy

  IT pros can use this labor-saving tip to manage proxy settings calls for properly configured Group Policy settings. Here are the steps to take. Continue Reading

• 11 tips to improve Windows 10 performance

  With a few minor tweaks, such as maximizing RAM, disabling visual effects and getting rid of unnecessary services, you can increase Windows 10 performance. Continue Reading

• 5 reasons printer redirection causes Windows printing problems in RDS

  Windows printing problems are a pain. If you have printer redirection issues with the Remote Desktop Protocol in RDS, check user permissions, client requirements and more.Continue Reading

• Windows 10 updates to avoid and how to address them

  While Windows administrators can never ignore Microsoft's updates, it may make sense to delay or even avoid Windows updates until they are stable for enterprise users.Continue Reading

• How can customers stay on SAP ECC and continue to innovate?

  Many SAP customers are reluctant to move to S/4HANA just yet -- or maybe ever. Here are some ways companies can optimize the SAP ERP Central Component and find ways to innovate.Continue Reading

• How to troubleshoot common VDI issues

  VDI administrators must be adept at troubleshooting various VDI issues. Sufficient planning can prevent some, but IT should be prepared to deal with a few common issues.Continue Reading

• Reimagining the future of conference rooms, post-COVID-19

  Before employees are comfortable going back into conference rooms, companies will need technology to help them rethink the future of conference room design.Continue Reading

• Diversity in customer experience hinges on root-cause analysis

  Sandra Mathis and Stephanie C. Harris discuss diversity and inclusion, and the necessity of addressing them at an internal level before customers see change.Continue Reading

• How should companies manage huddle room size amid COVID?

  Companies are being forced to rethink huddle room size guidelines as they begin to plan how employees will be able to work together. Find out how technology can help.Continue Reading

• Learn the Windows Virtual Desktop setup process

  Organizations looking to set up Windows Virtual Desktop machines can do so with Azure Resource Manager, but admins must ensure their environment has the necessary prerequisites.Continue Reading

• 3 VDI challenges that can derail any project

  IT shops need to look out for complexity, cost and performance problems when they put a VDI implementation plan in place.Continue Reading

• Exploring COVID-19 food supply chain disruptions

  The food sector has been hard hit by COVID-19. Learn what some of those issues have been, how some companies have escaped the worst of it and what lessons are most important.Continue Reading

• Using Task Manager to monitor memory usage in Windows 10

  With the Windows 10 Task Manager, desktop admins can monitor memory usage across the desktop to identify the source of any performance issues and terminate it.Continue Reading

• How to fix a Windows 10 boot loop

  A Windows reboot loop is a vicious and frustrating cycle, but there are ways you can fix a Windows 10 boot loop problem, including booting in Safe Mode.Continue Reading

• Learn native Windows 10 virtual memory management methods

  With the variety of local techniques for managing Windows 10 virtual memory, desktop administrators can address numerous performance issues on end-user machines.Continue Reading

• How can mobile app virtualization improve BYOD app access?

  Mobile app virtualization isn't a new technology, but the latest generations of smartphones have made this technology more viable for everyday use for enterprise mobile users.Continue Reading

• Health and wellness business reviews use of Salesforce CMS

  Zenovate pivoted from offering in-person massages to prerecorded yoga videos while the COVID-19 pandemic continues to rage. Learn how the company used Salesforce's CMS to do so.Continue Reading

• 18 HR cost reduction ideas for the 2020 COVID-19 recession

  The COVID-19 recession demands creativity to stay competitive. Here's a look at 18 HR cost reduction ideas -- including freezing HR tech projects -- that have the potential to help.Continue Reading

• 7 SAP S/4HANA implementation issues to address

  A move to S/4HANA is critical for SAP users, but getting it right is difficult. Here's a look at seven issues to address.Continue Reading

• 5 post-pandemic workplace changes due to safety concerns

  The COVID-19 pandemic has already had a profound effect on workplaces. Here are five of those changes and what they mean for HR teams.Continue Reading

• Should COVID-19 halt your ERP implementation? 12 questions

  The COVID-19 pandemic is casting doubt on whether ERP and enterprise business applications projects should move forward. Here's help on deciding.Continue Reading

• Video conferencing security and why it's so hard to attain

  As the number of remote workers soars, video conferencing security has become a critical issue. What do you need to know about securing your conferencing platform?Continue Reading

• How to safely stop unnecessary Windows 10 services

  Windows 10 comes with a lot of services, but not all of them are necessary. Consider stopping unnecessary Windows 10 services to boost performance and security.Continue Reading

• 5 tips to foster remote employee engagement

  COVID-19 has left many businesses no choice but to send their employees home to work. Here are some things that HR can do to keep remote employees engaged and productive.Continue Reading

• How to change UEFI and BIOS password on Windows 10

  Admins may need to open the BIOS or UEFI interface to change BIOS passwords on Windows 10. This process isn't too complex, but IT pros should follow these steps to accomplish this.Continue Reading

• Why isn't Adobe Reader working on Windows 10?

  When Adobe Reader isn't working with Windows 10, admins can take a few troubleshooting steps to rectify the issue. Begin with Adobe's AcroMonitor tool.Continue Reading

• VMware Horizon 7 requirements, features and troubleshooting

  If you're considering VMware Horizon for your remote desktop needs, review its deployment requirements, current features and common issues you might face first.Continue Reading

• Combat Windows update issues with a consistent testing plan

  When it comes to deploying Windows updates, there is one key step that IT must take to ensure users' productivity isn't hindered: a comprehensive plan for testing the updates.Continue Reading

• Legacy UC infrastructure issues hamstring remote work demand

  Hybrid cloud UC could be the answer to UC infrastructure problems that are making it difficult for remote workers to connect to their corporate networks.Continue Reading

• 6 tips for handling emergency calls in contact centers

  Many contact centers do not have a procedure for handling emergency calls, but they should. It is important for agents to know how to react to emergency situations.Continue Reading

• ERP security issues with working remotely during COVID-19 outbreak

  Keeping the organization's enterprise systems safe is everyone's job -- from top leadership on down. Now that the coronavirus has millions homebound, that's never been more important.Continue Reading

• How companies can use tech to ramp up remote work productivity

  With the sudden spike of employees working from home, companies need to get creative in how they keep employees connected and productive. Here's advice on how to do just that.Continue Reading

• 3 ways CRM improves customer experience

  To be efficient, businesses need their information in one place. Using a CRM system, companies can improve CX by keeping track of their customers and automating business processes.Continue Reading

• How can a long-tail keyword strategy improve marketing efforts?

  Businesses looking to improve their digital marketing efforts might consider a long-tail keyword designed to home in on specific products and services.Continue Reading

• What IT needs to know about FIDO2 iOS and Android standards

  The FIDO2 standard can help organizations go passwordless, but IT should understand how exactly an application or website offers this possibility through the WebAuthn API.Continue Reading

• What role do legacy UC devices play in a cloud migration?

  Migrating to UCaaS doesn't mean organizations need to leave legacy hardware behind. But organizations must ensure UC devices are compatible with cloud provider platforms.Continue Reading

• Josh Bersin on employee experience, fighting HR tech overload

  The fever pitch surrounding employee experience -- combined with the glut of tech promising to deliver it -- has left HR overwhelmed. Here's advice to help simplify matters.Continue Reading

• Mystery shopping software key to customer experience management

  Businesses use mystery shopping platforms, comment cards, brand reputation management and more to identify customer pain points and improve customer experience.Continue Reading

• 3 case studies on reducing supply chain complexity

  Understanding which technologies can best simplify supply chain management is key to success in today's economy. Here's how three companies have tackled this issue.Continue Reading

• VMware Horizon View troubleshooting guide for desktop admins

  IT pros can read this VMware Horizon View troubleshooting guide to learn how to set up desktop troubleshooting in Horizon and identify connection, UX and authentication issues.Continue Reading

• How to attract top talent in a competitive hiring market

  Finding the best candidates can seem impossible in today's competitive hiring landscape. Use these methods to help you attract even the choosiest candidates.Continue Reading

• MS Assistant Addresses Office Issues

  A downloadable MS Assistant Addresses Office Issues of all kinds, including my weird Internet Calendar Subscriptions issue. Worth downloading for admins and power users tasked with Office upkeep.Continue Reading

• What IT needs to know about Chrome extension security issues

  Google Chrome extensions can improve user experience, but they could access a lot of user data. Admins should take control over users' extensions for security and privacy reasons.Continue Reading

• 6 supply chain management tips

  A poorly maintained supply chain can spell disaster for your business. Here are six supply chain management tips to ensure success and mitigate risk.Continue Reading

• Windows 10 Blank Search Bites Production PC

  When Windows 10 blank search bites production PC, I recognize this as a widely-reported and common issue. Fortunately, it's also quite easy to fix. Here's how...Continue Reading

• Win10 Outlook 365 Pro Crashes Prompt Timely Update

  When my rock-solid production PC Reliability Index drops dramatically, discovering a Win10 Outlook 365 Pro crashes prompt timely update. Hope it's fixed!Continue Reading

• Cloud Download Reset Reappears in Build 19555.1001

  When I check, I learn that Cloud Download Reset reappears in Build 19555.1001. This lets users reset Win10 PCs using direct download from MS servers. Good stuff!Continue Reading

• Firefox Tightens Web Security Clamps

  When my usual browser refuses to take me to a couple of sites I visit daily, I realize that Firefox tightens web security clamps by insisting on a valid certificate before it will connect. Interesting!Continue Reading

• Reboot Clears Defender Error 0x80070643

  I learn that a reboot clears Defender error 0x80070643 when an antimalware engine update fails to install. I also learn about the great new Microsoft Error Lookup Tool. Good stuff!Continue Reading

• Last-mile delivery challenges in the age of omnichannel

  The last-mile delivery problem is getting more difficult as customers demand lightning-speed product fulfillment. Here's hope.Continue Reading

• Odd KB4528760 Error 0X80073712 Gets Easy Fix

  On Patch Tuesday, 5 of 6 machines get through without issue. On machine 6, it turns out happily that KB4528760 error 0X80073712 gets easy fix.Continue Reading

• NirSoft ShellExView Pinpoints Explorer Context Menu Problems

  After 8 days away, I find my production PC beset with 17 BEX64 faulting application events. I recall that NirSoft ShellExView pinpoints Explorer Context Menu problems. A quick fix ensues.Continue Reading

• E1 and T1 vs. ISDN: What are the differences?

  T1, E1 and ISDN network technology have been used to transmit voice data for years. Compare the similarities and differences between E1 and T1 vs. ISDN links.Continue Reading

• Nirsoft USBLogView Monitors USB Events

  In trying to track down a mysterious USB plug/unplug problem, I learn that Nirsoft USBLogView Monitors USB Events. Good stuff!Continue Reading

• How food traceability software boosts supply chain visibility

  Food recalls have increased and more consumers want to know the supply chain journey of their food. Here's a look at how technology can help.Continue Reading

• How to connect VMware Workstation virtual machines to the Internet

  Learn how to configure VMware Workstation virtual networks, including connecting guest virtual machines to the Internet, use the Virtual Network Editor and more.Continue Reading

• Top 3 ways talent pros can adapt to changing recruitment trends

  Emerging technology in recruiting -- such as recruiting AI and chatbots -- is gradually becoming the norm. Here are some skills that recruiters can develop to stay competitive.Continue Reading

• How to shut down and restart a remote computer

  Shutting down or restarting a computer remotely is often a necessary process. Explore the multiple ways to do so, using methods such as GUI and CLI commands.Continue Reading

• How to install root CA certificates on iPhones and iPads

  Apple iPads and iPhones can connect securely to enterprise networks, but IT admins need to install root certificates or CA certificates to the devices first.Continue Reading

• Windows Graphics Card Reset Key Sequence

  If all you see on your Windows PC is a black screen, possibly with a white cursor, it's always a good idea to try the Windows graphics card reset key sequence Ctrl+Shift+Win+B.Continue Reading

• How to fix printer problems after a Windows 10 update

  Windows 10 updates, especially an update to Windows 10 version 1809, can sometimes cause printer issues. You can fix these problems with these tips.Continue Reading

• Understand VDI market shifts from traditional VDI to cloud

  As the VDI market shifts to cloud-based VDI and DaaS, it's important to understand the bigger picture. Understand the benefits and complexities of the changing market.Continue Reading

• 4 ways to fix Windows 10 boot problems

  If users are experiencing Windows 10 boot problems, IT can turn to the Master Boot Record or Startup Repair to diagnose and resolve the issues.Continue Reading

• 6 employee activism lessons HR needs today

  Employee activism spiked last year, and experts say that as the 'age of purpose' gathers force, more workers will follow suit. Here are a few of the lessons HR should learn now.Continue Reading

• When not to convert basic disks to dynamic disks

  Converting basic disks to dynamic disks can help achieve improved performance in your Windows OS. However, there are compatibility restrictions you should be aware of before diving into this conversion process.Continue Reading

• USB iPhone Link-Up Causes BSOD

  On a desktop running 18363.476, a USB iPhone link-up causes BSOD each time I try to plug it in. Basic diagnosis indicates a driver problem of some kind, so I switch to another PC for the time being.Continue Reading

• How IT can help prevent UC tool communication overload

  The use of too many communication tools can create communication overload for employees. To help, IT may be able to take preventative measures.Continue Reading

• More Odd USB-C Symptoms

  More odd USB-C symptoms manifest for a hinky device on a test PC: dwm.exe (Windows Desktop Windows Manager) crashes 9 times for each incident.Continue Reading

• How to create an Windows 10 unattended installation

  A Windows 10 unattended installation can help IT immensely. One of the key steps along the way is creating an answer file, which includes understanding the Windows Setup workflow.Continue Reading

• 5 tips to avoid content sprawl when using Microsoft Teams

  Businesses should heed this advice when rolling out Microsoft Teams to avoid content sprawl and ensure users can easily find the content they seek.Continue Reading

• Multiple ISO Mount Strategies Prove Helpful

  When an ISO on my brand-new, high-speed USB-C NVMe SSD-based external drive refuses to mount, I understand that multiple ISO mount strategies prove helpful -- downright essential, in fact.Continue Reading

• Insider Preview 19002 Poses Peculiar Problems

  The latest Insider Preview 19002 poses peculiar problems when it causes both of my test machines to hang at the first reboot. Removing the SDXC card fixes the newer PC, but I have to resort to ...Continue Reading

• 5 ways to speed up Windows 10 performance

  Windows 10 performance can slow down over time. Fortunately, you can do a few things to speed up performance, including freeing up storage space and removing bloatware.Continue Reading

• Fixing Surface Pro 3 USB Drive Drop

  Weird behavior has me fixing Surface Pro 3 USB drive drop behavior. Turns out a single registry key knocks out a bunch of common Power Options, one of which fixes my problem.Continue Reading

• Salesforce Einstein Vision sinks teeth into shark recognition

  Using drones and a modified version of Salesforce's Einstein Vision, marine biologists at the University of California, Santa Barbara, can track and identify great white sharks.Continue Reading

• Digital supply networks improve visibility and collaboration

  Digital supply networks offer better visibility and collaboration than traditional supply chains. Find out what they are and whether they might help your company.Continue Reading

• Chasing Thunderbolt Drivers Down

  Chasing Thunderbolt drivers down proves frustrating, until I remember that "Show hidden devices" shows drivers for removables that aren't physically connected to a PC. Doh!Continue Reading

• Mystery Error Code 0x80242016 Follows KB4524147

  When a mystery error code 0x80242016 follows KB4524147 -- it means unexpected state after reboot following update -- a second try succeeds. Thank goodness! Unexpected states can be surprisingly ...Continue Reading

• How can UC analytics detect a security breach?

  UC analytics can be the first warning that your UC system's security has been breached. Comparing statistics month to month can help identify potential security problems.Continue Reading

• How to fix 5 common printing problems in Windows 10

  Printing problems in Windows 10 are fairly common and can be a nuisance for IT admins. Here are five issues you may run into and how to troubleshoot them.Continue Reading

• Two New Known Issues Already Resolved Sept 19

  In what's looking increasingly like a weekly update schedule, two New Known Issues already resolved Sept 19 show up today. One is resolved, but I'm not so sure about the other.Continue Reading

• Cycling Power Fixes Wireless Weirdness

  It takes me a phone call to ASUS tech support to figure it out, but cycling power fixes wireless weirdness on my new ASUS wireless access device. Go figure!Continue Reading

• Navigate Office 365 licensing issues with VDI

  Office 365 can come with some tricky licensing situations, especially for VDI admins. Explore this rundown of licensing issues and some potential solutions.Continue Reading

• Introduction to supply chain management software of 2020

  Discover the functions of supply chain management software and learn how SCM software helps companies manage the complex demands of today's customers.Continue Reading

• 2 methods to tackle Windows Autopilot troubleshooting

  Windows Autopilot isn't perfect, and you can run into errors during its deployment. Explore two ways to troubleshoot Windows Autopilot issues, using event logs and registry keys.Continue Reading

• Wonky Wi-Fi Forces Public Network Status

  When a wonky Wi-Fi forces Public network status on what had been a private 5 GHz Wi-Fi channel, I finally recognize I need a new Wi-Fi router. It's on order. Sigh.Continue Reading

• 5 steps to enroll Windows 10 devices in Windows Analytics

  Windows Analytics can provide some helpful information, but you must enroll your organization's devices before you can start using it. Here are five steps to get started.Continue Reading

• Lenovo X380 Ethernet Extension Follies

  Instead of building RJ-45 ports into its newest ThinkPads, Lenovo has opted to use proprietary Ethernet extension ports. Alas for my 8th-gen laptop, this has led to Lenovo X380 Ethernet extension ...Continue Reading

• Partially Disconnected USB Cable Puts Mouse MIA

  Takes me a while to figure this out, but a partially disconnected USB cable puts Mouse MIA -- at least until I shove the two extension cables fully together.Continue Reading

• HR must contend with enterprise social network challenges

  Enterprise social networks like Slack and Yammer are gaining steam as alternatives to traditional email, but they can raise some concerns for HR managers.Continue Reading

• 1903 Hyper-V Networking Interference?

  After installing KB4512508 on my local Win10 PCs, I notice some 1903 Hyper-V networking interference (no Internet!). A quick uninstall/reinstall fixes the issue.Continue Reading

• Which options does IT have for Windows 10 bloatware removal?

  Bloatware isn't just annoying -- it can negatively affect OS security, for example. Find out ways to get rid of Windows 10 bloatware once and for all with these tips.Continue Reading

• What areas should hybrid cloud video security address?

  Hybrid cloud provides several benefits to a business. But hybrid cloud video security shouldn't be taken for granted. Learn what four areas should be considered.Continue Reading

• Best practices to prevent RDP security issues

  IT can prevent RDP security issues in a few ways. Learn how to use Group Policy and other best practices to protect against an RDP-based attack, and learn about BlueKeep.Continue Reading

• Post BIOS Upgrade Beeping Means Trouble

  Anybody who works regularly with PCs knows post BIOS Upgrade beeping means trouble. I achieve a miraculous recovery, but explain what to do if a second reboot doesn't fix things by itself.Continue Reading

• Cloud unified communications adoption still faces barriers

  Upgrade costs and security concerns were once the main barriers to cloud unified communications. But while vendors addressed those concerns, new barriers to adoption have emerged.Continue Reading

• Insider Preview 20H1 Upgrade Follies

  With the release of Build 18950 on July 31, I work through some Insider Preview 20H1 upgrade follies. The TLDR version is: watch out for cycling, and WiFi hijinks.Continue Reading