Expert Advice: Page

Practical guidance from industry experts on CIO


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    Continuous IT learning in the age of AI, cloud and automation

    Continuous learning is essential in IT to bridge skill gaps, drive innovation and keep teams resilient against evolving technologies and cybersecurity threats.

    Damon Garn • Aug. 19, 2026
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    How IT can support file-level encryption on managed iPhones

    Learn what Apple's built-in iOS file encryption delivers by default, where the gaps exist for corporate data and what steps IT teams can take in mixed-OS and BYOD environments.

    Andrew Froehlich • Aug. 19, 2026
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    8 of the top employee experience platforms

    In addition to initiatives such as culture changes, CHROs can improve their company's employee experience by implementing some tech tools. Learn about some of the platform options.

    Eric St-Jean • Aug. 18, 2026
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    4 common challenges that negatively affect employee retention

    CHROs must establish a positive company culture to improve employee retention. Learn about other challenges that can interfere with good employee retention and how to address them.

    Lynda Spiegel • Aug. 18, 2026
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    Decommission legacy UC hardware before copper sunsets

    Copper line retirement is accelerating. Organizations planning to decommission legacy UC hardware must also include analog devices, such as alarm systems and elevator phones.

    Venus Kohli • Aug. 18, 2026
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    Mobile unified communications: Everything you need to know

    Mobile unified communications is now a widely adopted strategy for businesses of all types and sizes. Here's everything you need to know about mobile UC.

    Andrew Froehlich • Aug. 17, 2026
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    UCaaS vs. VoIP: What’s the difference?

    Both UCaaS and VoIP offer some compelling benefits, but which approach works better depends on how an organization is structured.

    Andrew Froehlich • Aug. 17, 2026
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    5 challenges of predictive maintenance

    Overcoming predictive maintenance challenges requires a proactive approach by C-suite leadership. Learn some of the most common issues so you can help prevent them.

    James Kofalt • Aug. 17, 2026
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    8 challenges of implementing AI in L&D

    HR systems with AI functionality might require a sizable investment, so CHROs must compare expenses with potential time savings. Learn other challenges of implementing AI in L&D.

    Eric St-Jean • Aug. 14, 2026
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    How to reduce and eliminate technical debt

    Technical debt arises from prioritizing short-term gains over long-term sustainability. A strategic approach involves discovery, prioritization and remediation to reduce its impact.

    Damon Garn • Aug. 14, 2026
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    How can IT manage video conferencing interoperability?

    Video interoperability is challenging but necessary for today's enterprise. Evaluating vendor partnerships and choosing hardware that supports multiple video services are key.

    David Maldow • Aug. 12, 2026
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    The business case to prioritize UC interoperability

    With multi-platform unified communications systems the norm rather than the exception, organizations have to take special care to make sure their systems serve a common goal.

    Andrew Froehlich • July 30, 2026
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    4 examples of common HR compliance problems

    Common HR compliance problems include discriminatory hiring practices, poor recordkeeping, worker misclassification, pay and benefits errors, and missing employee training.

    Lynda Spiegel • July 30, 2026
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    Learn what to include on an HR compliance audit checklist

    An HR compliance audit checklist can help HR teams review records, recruiting, pay, benefits, employee relations, workplace safety and handbook policies.

    Lynda Spiegel • July 30, 2026
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    6 benefits of a learning management system

    A learning management system can centralize training, support compliance, improve access, provide learning data and help HR scale employee upskilling and reskilling programs.

    Luke Marson • July 30, 2026
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    5 risks of overemployment that HR should be aware of

    Some organizations haven't specifically addressed overemployment in their HR policies. Learn about the risks of not doing so and the actions CHROs should take.

    Scott Robinson • July 29, 2026
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    5 steps for implementing automation in procurement

    Workflow mapping and stakeholder engagement should happen before companies select technology for procurement automation. Learn more about steps for CPOs and CSCOs to follow.

    Donald Farmer • July 29, 2026
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    How to choose a CX provider: A practical buyer’s guide

    When assessing new CX vendors and technologies, enterprise tech buyers need to consider several factors, including technical and business-level buying decisions.

    Jon Arnold • July 29, 2026
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    How the AI Executive Order shifts vendor management strategies

    June's AI Executive Order promotes voluntary engagement between AI developers and the federal government, emphasizing vendor management and advanced cybersecurity standards.

    Kashyap Kompella • July 28, 2026
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    What is a commonly overlooked step in an ERP implementation?

    Overlooking critical stakeholders in an ERP implementation can negatively affect the project. Learn how including them early can help keep the project on schedule.

    Eric St-Jean • July 28, 2026
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    6 interview questions for boomerang employees

    Boomerang employees can bring valuable experience, but interviews should test why they left, what changed and whether they fit the current team

    Christine Campbell • July 28, 2026
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    5 employee experience trends for 2026

    One recent employee experience trend is an increased focus on employee experience as a competitive advantage. Learn what CHROs should know about the latest in employee experience.

    Scott Robinson • July 23, 2026
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    5 AI features to look for in an LMS

    An LMS can draw on employee data from multiple HR systems, then make recommendations. Learn more about AI-powered LMS features that companies should look for.

    Eric St-Jean • July 23, 2026
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    4 use cases for an LMS with AI

    AI can help HR and learning leaders by summarizing learning data, automating routine work and identifying a company's emerging training needs. Learn more.

    Eric St-Jean • July 23, 2026
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    Making the case for vertical UC: ROI, compliance and efficiency

    Not all companies benefit from a one-size-fits-all unified communications deployment. Verticalized UC lets companies tailor platforms to fit their specific needs.

    Irwin Lazar • July 23, 2026