Expert Advice: Page
Practical guidance from industry experts on CIO
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Brand Experience Team/TechTarget
AI for CX quick wins: Implement 5 strategies for rapid ROI
AI-driven triage agents, proactive outreach, agent assist, interaction analytics and automated coaching are five quick wins that organizations could implement now in CX.
Beth Schultz • July 22, 2026 -
Brand Experience Team/TechTarget
Using generative AI to improve VoIP communications
Integrating GenAI with VoIP can deliver cost savings and efficiency through automated call routing, real-time translation, advanced analytics and intelligent chatbots.
Venus Kohli • July 21, 2026 -
Brand Experience Team/TechTarget
8 tips for a successful ERP upgrade project
Follow this expert advice to avoid surprises, such as data mapping hassles and high implementation costs, and to ensure that the new ERP system is a change for the better.
Pam Baker • July 20, 2026 -
Brand Experience Team/TechTarget
5 benefits of an LMS with AI
AI can recommend LMS training for areas where an employee needs improvement, as well as for areas that can benefit an employee's career growth. Learn other benefits.
Eric St-Jean • July 17, 2026 -
Brand Experience Team/TechTarget
The environmental impact of e-commerce
E-commerce's emissions have grown due to data centers, transportation and packaging waste. To combat this growth, focus sustainability efforts on technology and renewable energy.
Griffin LaFleur • July 16, 2026 -
Brand Experience Team/TechTarget
UC observability shines light on user experience, financial ROI
Traditional UC monitoring tools are no longer good enough. UC observability tools give companies a new strategic weapon to measure components like user experience.
Damon Garn • July 16, 2026 -
Brand Experience Team/TechTarget
4 ways to support contact center calling redundancy
Cloud-based phone systems offer contact centers more reliability, but that doesn't mean they're immune to system failures. Learn how to safeguard your contact centers.
Reda Chouffani • July 15, 2026 -
Brand Experience Team/TechTarget
Customer service tiers and escalation paths explained
Customer service tiers range from self-service to expert help. CX pros need to understand these tiers so they can allocate investments and resources effectively.
Griffin LaFleur • July 14, 2026 -
Brand Experience Team/TechTarget
5 benefits of predictive maintenance
Predictive maintenance eliminates the need for routine inspections and reduces unneeded maintenance, which can reduce costs. Learn about the benefits of predictive maintenance.
James Kofalt • July 13, 2026 -
Brand Experience Team/TechTarget
How to build a successful Mac enterprise management strategy
As hybrid work reshapes IT, macOS has evolved from exception to strategic priority, requiring organizations to balance governance, security and cost control.
Damon Garn • July 10, 2026 -
Brand Experience Team/TechTarget
3 steps for an effective corporate video strategy
A video-first business goes beyond basic conferencing to embrace video for internal employee collaboration and external customer communications.
David Maldow • July 9, 2026 -
Brand Experience Team/TechTarget
Top 7 UCaaS features to enhance productivity
Enterprises have historically used UCaaS to reduce operating costs. No longer. Today, due in part to AI, companies view UCaaS as the most efficient way to boost collaboration.
Irwin Lazar • July 9, 2026 -
Brand Experience Team/TechTarget
Prepare a complete ERP readiness assessment for your company
Before starting an implementation, you need to determine whether the organization has the culture, resources and structure to support an ERP system. Here are the essential steps.
Eric St-Jean • July 8, 2026 -
Brand Experience Team/TechTarget
AI call routing: What it is, how it works and what it means for CX
AI call routing connects customers with contact center agents quickly and with context. While that sounds great, businesses still have to deal with some challenges.
Robert Peledie • July 8, 2026 -
Brand Experience Team/TechTarget
Why CIOs must prepare for geopolitical disruption
Geopolitical risk affects nearly every core IT function. Cloud architecture, data governance, supply chains and incident response must all be evaluated through a geopolitical lens.
Damon Garn • July 7, 2026 -
Brand Experience Team/TechTarget
What does zero trust mean for mobile devices in the enterprise?
Mobile threats are on the rise, and traditional defenses aren't enough. Zero trust is one approach that helps keep corporate resources secure as mobile devices interact with them.
Andrew Froehlich • July 6, 2026 -
Brand Experience Team/TechTarget
SLA vs. XLA: Which one measures what matters?
Experience-level agreements prioritize user satisfaction and productivity, addressing gaps in traditional service-level agreements that focus on technical metrics.
Damon Garn • July 2, 2026 -
Brand Experience Team/TechTarget
AI self-service benefits and best practices
Customer service is now the top area for AI adoption across the enterprise. Follow these best practices to implement AI-driven self-service in your organization.
Beth Schultz • June 30, 2026 -
Brand Experience Team/TechTarget
8 key aspects of a mobile device security audit program
A mobile device audit program helps IT assess endpoint inventory, access controls, encryption, MDM, UEM, BYOD risk, compliance and remediation across mobile endpoints.
Michael Goad • June 29, 2026 -
Brand Experience Team/TechTarget
Why mobile security audits are important in the enterprise
Mobile devices bring their own set of challenges and risks to enterprise security. To handle mobile-specific threats, IT should conduct regular mobile security audits.
Michael Goad • June 29, 2026 -
Brand Experience Team/TechTarget
Securing AI meeting assistants: What IT leaders need to know
More companies are deploying AI agents to make their meetings more efficient. But these tools can also expose companies to some significant security risks.
Venus Kohli • June 29, 2026 -
Brand Experience Team/TechTarget
How to conduct a mobile app security audit
Mobile app security audits help IT identify weaknesses in code, APIs, authentication, data storage and third-party components throughout the app lifecycle.
Will Kelly • June 26, 2026 -
Brand Experience Team/TechTarget
Achieve cross-platform UC parity in mixed OS environments
Unified communications helps companies optimize their workflows, but disparate OSes and user devices pose roadblocks. A practical parity strategy can help.
Damon Garn • June 18, 2026 -
Brand Experience Team/TechTarget
7 ways to collect customer data that keep you compliant
Customer data can improve CX, marketing and sales decisions, but organizations must collect it transparently, protect it and follow applicable privacy laws.
Andrew Froehlich • June 18, 2026 -
Brand Experience Team/TechTarget
6 must-have customer experience roles for success
A well-rounded customer experience team helps companies manage customer journeys, feedback, service quality, analytics, AI and cross-functional collaboration.
Beth Schultz and Scott Robinson • June 18, 2026
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