Expert Advice: Page
Practical guidance from industry experts on CIO
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Brand Experience Team/TechTarget
Understanding how GPOs and Intune interact
Group Policy and Microsoft Intune are both mature device management technologies with enterprise use cases. IT should know how to pick between these tools, or when to use both.
Brien Posey • June 18, 2026 -
Brand Experience Team/TechTarget
The CIO’s guide to responsible AI data center procurement
Responsible AI data center procurement emphasizes sustainability, community impact and vendor transparency, so CIOs can mitigate risks and adopt more ethical practices.
Kashyap Kompella • June 18, 2026 -
Brand Experience Team/TechTarget
Composable vs. programmable communications explained
Composable and programmable communications offer flexibility, customization and cost savings compared to traditional UC. But they also risk complexity and governance challenges.
Venus Kohli • June 15, 2026 -
Brand Experience Team/TechTarget
Enhanced 911 transitions to Next Generation 911
Next Generation 911 supports richer emergency communications and better location data. Learn what NG911 means for enterprise 911 compliance, mobile calls and risk.
Irwin Lazar • June 12, 2026 -
Brand Experience Team/TechTarget
12 steps you need to carry out post-ERP implementation
Learn the essential steps your project team must take to ensure ERP implementation is successful after the go-live.
Eric St-Jean • June 12, 2026 -
Brand Experience Team/TechTarget
How to manage E911 in a multivendor UC environment
Multivendor phone systems can complicate E911 management. Third-party platforms can help centralize call routing, location management and compliance.
Irwin Lazar • June 12, 2026 -
Brand Experience Team/TechTarget
Navigating 911 compliance in the hybrid workplace
Hybrid work, cloud calling and mobile phones complicate 911 compliance. Learn how IT teams can reduce risk and help employees get emergency assistance.
Irwin Lazar • June 12, 2026 -
Brand Experience Team/TechTarget
6 key strategies to ensure 911 compliance
Multivendor phone systems can complicate E911 management. Third-party platforms can help centralize call routing, location management and compliance.
Irwin Lazar • June 12, 2026 -
Brand Experience Team/TechTarget
How generative AI for business enhances collaboration
Generative AI, in combination with agentic AI, presents some intriguing use cases that companies should consider as they assess their collaboration needs.
Jon Arnold • June 11, 2026 -
Brand Experience Team/TechTarget
Understanding CX buying committees and decision dynamics
CX data is now more integrated with other departments. As a result, CX tech buying decisions include more stakeholders. Vendors need to understand this dynamic.
Jon Arnold • June 11, 2026 -
Brand Experience Team/TechTarget
A complete ERP requirements checklist (with template)
The requirements checklist might be the most important document in ERP planning and implementation. Here's what a good checklist should include, plus a template to start your own.
Eric St-Jean • June 10, 2026 -
Brand Experience Team/TechTarget
Vibe coding in CX: Benefits, risks and real-world uses
CX vibe coding should be a safe sandbox play that looks to quicken internal tasks. For now, the security risks are too great for production-level customer interactions.
Robert Peledie • June 9, 2026 -
Brand Experience Team/TechTarget
Why vertical UC platforms beat one-size-fits-all services
A one-size-fits-all UC platform isn't always the best choice. Explore the unique communications needs of different industries and how leading vendors are tailoring their services.
Irwin Lazar • June 9, 2026 -
Brand Experience Team/TechTarget
8 tips to improve cybersecurity for accounting
CISOs must establish clear policies about approved AI tools and acceptable data use. Learn additional ways CFOs and CISOs can improve their company's accounting cybersecurity.
Kevin Beaver • June 9, 2026 -
Brand Experience Team/TechTarget
AI agents are running wild: Secure the reasoning layer now
As AI agents move from pilot to production, traditional security perimeters are being replaced by the reasoning boundary.
Eugina Jordan • June 8, 2026 -
Brand Experience Team/TechTarget
Is average handle time obsolete?
No, average handle time is not obsolete. This key metric, when analyzed with other metrics, can help determine contact center staffing levels and improve agent efficiency.
Scott Sachs • June 5, 2026 -
Brand Experience Team/TechTarget
4 strategies to control unified communications costs
Reduce UC license waste, strengthen compliance and improve ROI with strategic governance. Explore four key strategies for IT leaders to control platform costs.
Damon Garn • June 4, 2026 -
Brand Experience Team/TechTarget
How HR can protect employees’ personal information
Employees' personal information is some of the most valuable data at a company, and HR must work to help protect it. Learn how HR can help bolster data security efforts.
Kevin Beaver • June 4, 2026 -
Brand Experience Team/TechTarget
What to do when Windows 10 Print Management is missing
IT administrators might need to find the Print Management Console for a variety of reasons, but sometimes it's nowhere to be found. Learn the steps to take in a situation like this.
Brien Posey • June 4, 2026 -
Brand Experience Team/TechTarget
How to choose a B2B e-commerce platform
When choosing a B2B e-commerce platform, businesses should prioritize scalability and composability, evaluate native features and consider cost and integration challenges.
Griffin LaFleur • June 3, 2026 -
Brand Experience Team/TechTarget
The CIO’s guide to skills-based workforce planning
Organizations often have enough IT staff but face critical skills gaps that hinder digital transformation. Skills-based workforce planning can solve this issue.
Damon Garn • June 2, 2026 -
Brand Experience Team/TechTarget
How CHROs can prevent employee experience challenges
Delivering a good employee experience is critical for retaining employees. Explore key challenges that can hinder employee experience and how CHROs can guard against them.
Lynda Spiegel • June 2, 2026 -
Brand Experience Team/TechTarget
Building AI governance strategies for modern UC platforms
An effective AI governance strategy for UC requires human review, bias mitigation, data transparency and security controls. CISO involvement is key to success and ROI.
Irwin Lazar • May 28, 2026 -
Brand Experience Team/TechTarget
How AI inferred sentiment analysis unlocks customer insights
Automated customer sentiment evaluations can help organizations understand their customers better, replace manual tasks and boost revenue by uncovering buying signals.
Beth Schultz • May 27, 2026 -
Brand Experience Team/TechTarget
7 challenges, best practices for ERP data migration
Resource constraints, poor data quality and system compatibility issues can complicate ERP data migration, but following best practices can substantially mitigate risks.
James Kofalt • May 27, 2026
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