Opinion: Page
The latest opinion pieces by industry thought leaders on CIO
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Brand Experience Team/TechTarget
Ensuring your cybersecurity teams are helping the business
Business leaders need to review how they're handling cybersecurity oversight. Are leaders asking the right questions and understanding how their cybersecurity program currently works?
Nick Vigier • Sept. 23, 2020 -
Brand Experience Team/TechTarget
How can companies handle CX opportunities during COVID-19?
The COVID-19 impact on in-person shopping experiences has changed customer service expectations; now companies must find ways to compete in e-commerce against Amazon and others.
Roger Beadle • Sept. 22, 2020 -
Brand Experience Team/TechTarget
Don’t risk your business internationally with noncompliance
Companies need to ensure they take compliance seriously when expanding internationally. They need to make sure they are compliant in countries by understanding regulations.
Paul Sleath • Sept. 14, 2020 -
Brand Experience Team/TechTarget
Balancing safety and privacy with social distancing technology
As companies look to employ technology to help office workers maintain social distance, we need to look at whether this could result in a loss of privacy as these tools become the norm.
Scot Marcotte • Sept. 2, 2020 -
Brand Experience Team/TechTarget
The importance of personalized experience in CX
Musa Hanhan breaks down the three stages of customer experience and explains why personalized experiences offer companies the best chance at customer retention.
Musa Hanhan • Sept. 2, 2020 -
Brand Experience Team/TechTarget
The return-to-work challenge: Ensuring employees remain safe
Simone Fenton-Jarvis offers some advice on how companies looking to reopen their offices safely could do so, allowing employees to actually be safe and feel it too.
Simone Fenton-Jarvis • Sept. 2, 2020 -
Brand Experience Team/TechTarget
Are you a customer experience leader or laggard?
Organizations need to invest now in customer experience to ensure they're leaders in their industry. They cannot risk falling behind their competitors with their CX initiatives.
Robert Azman • Aug. 28, 2020 -
Brand Experience Team/TechTarget
Why you should consider the transformative power of Agile
Saggezza speaks with Mastercard and WillScot to offer a look at the Agile methodology for software development and how teams may benefit from using it in 2020.
Frank Trainer • Aug. 28, 2020 -
Brand Experience Team/TechTarget
Your chief digital officer can’t be an afterthought anymore
As we all adjust to the new normal, the digital experience a company provides is more important than ever. Companies need to reconsider how they handle their digital leadership.
Anand Rao • Aug. 18, 2020 -
Brand Experience Team/TechTarget
The framework for your digital transformation during COVID-19
Companies need to remain agile during the pandemic, especially when it comes to your digital transformation journey. Alisia Genzler offers a strategy for moving forward.
Alisia Genzler • Aug. 18, 2020 -
Brand Experience Team/TechTarget
What to consider for a contact center remote working strategy
Colin Taylor suggests 11 areas that a good contact center work-from-home policy should address, including who provides equipment, workforce management, coaching and more.
Colin Taylor • Aug. 7, 2020 -
Brand Experience Team/TechTarget
The move to UC 3.0 and what it means for businesses
Tony McQueen makes the case for why companies should consider implementing UC 3.0, such as improved integration, easier for remote employees to use and more.
Tony McQueen • Aug. 7, 2020 -
Brand Experience Team/TechTarget
The contradiction of post COVID-19 risk management
Security vs. usability is always a constant struggle for security teams. The rapid change to remote access during the pandemic has forced companies to revisit their risk management approach.
Jonathan Couch • Aug. 6, 2020 -
Brand Experience Team/TechTarget
How to build a world-class customer experience system
Megan Burns highlights the first four building blocks necessary for building a customer experience -- core journeys, criteria, blueprints and safety nets -- in this first article of a two-part series.
Megan Burns • Aug. 5, 2020 -
Brand Experience Team/TechTarget
Settle the thin client vs. PC debate for VDI endpoints
IT has the responsibility to provide virtual desktop endpoints that maximize UX based on the use cases, so admins should learn the different sides of the thin client vs. PC debate.
Jo Harder • July 16, 2020 -
Brand Experience Team/TechTarget
Comparing AMD vs. Nvidia for virtual desktop GPU cards
Both AMD and Nvidia bring virtual GPUs to virtual desktop users with resource-intensive applications, but organizations should learn what each vendor's vGPU cards can offer.
Marius Sandbu • June 3, 2020 -
Brand Experience Team/TechTarget
How to optimize the digital workspace experience
Digital workspaces aim to converge users' resources and IT's management into a single technology, but this massive undertaking can present some administration and UX challenges.
Jo Harder • May 18, 2020 -
Brand Experience Team/TechTarget
Prioritize personality in your IT recruitment strategy
An effective IT recruitment strategy weighs a candidate's qualifications -- and personality. Cheaper Than A Geek's chief nerd explains his approach to hiring and retention.
Christopher Barber • April 23, 2020 -
Brand Experience Team/TechTarget
A deep dive into the internet, bandwidth, and how users in EUC and elsewhere affect capacity
Rachel Berry offers us a look into how the internet works and whether more people working from home could result in potential bandwidth issues.
Rachel Berry • April 17, 2020 -
Brand Experience Team/TechTarget
What to expect from the Salesforce and Tableau integration
The Tableau integration with Salesforce has many users wondering how this will affect its approach to growth and development, and its place in the digital transformation marketplace.
Scott Robinson • April 8, 2020 -
Brand Experience Team/TechTarget
How the EUC space is reacting to Coronavirus: Our big list of resources and stories (Updated 4/08)
How-to guides; updated licensing terms; free products; what the community is doing; and more.
Jack Madden, Rachel Berry, Kyle Johnson • April 8, 2020 -
Brand Experience Team/TechTarget
Azure Universal Print service: what is it and should we care?
Bas van Kaam breaks down what we know and don't know about Universal Print, Microsoft's cloud-based print solution.
Bas van Kaam • March 31, 2020 -
Brand Experience Team/TechTarget
Citrix App Protection prevents keyloggers, screenshots on unmanaged devices. Here’s how it works
As more people work from home right now—the chance they access CVAD from a personal device increases, making App Protection worth considering.
Kyle Johnson • March 30, 2020 -
Brand Experience Team/TechTarget
How zero-trust authentication and architecture have evolved
Zero-trust architecture has spread across the enterprise security software market, so IT pros should understand the latest advancements in zero-trust authentication.
Kyle Johnson • March 25, 2020 -
Brand Experience Team/TechTarget
A look at MTD vendor Zimperium, and their new product suite, MAPS
Zimperium's MAPS provide organizations with a way to protect apps from development to after it hits app stores.
Kyle Johnson • March 25, 2020
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