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    How HR can help promote a caring culture

    HR's role has become increasingly strategic and part of that requires focusing on truly supporting employees. Here's some advice on how to make that a reality.

    Tracy Thompson • Jan. 20, 2021
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    What the loss of third-party cookies means for IT departments

    Due to browsers and companies making it all but impossible to use third-party cookies, companies should consider a strong foundation of customer data to stay relevant.

    David Raab • Jan. 19, 2021
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    Would your customer experience strategy survive ‘Shark Tank’?

    Bob Azman identifies what customer experience professionals need to do to get C-suite buy-in and investment support for their customer experience initiatives.

    Robert Azman • Jan. 19, 2021
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    Will Windows 10 be the last Windows OS?

    It's difficult to say whether Windows 10 will be the final version of the Windows OS, but a look at Microsoft's history and approach to OSes may shed some light on the situation.

    Gary Olsen • Jan. 15, 2021
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    How improving your math skills can help in programming

    Paul Orland explores how enhancing one's programming skills can be done through studying up on mathematics and better understanding how the two remain linked.

    Paul Orland • Dec. 17, 2020
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    4 reasons to involve CISOs in mergers and acquisitions planning

    As mergers and acquisitions go virtual due to COVID-19, the C-suite should include CISOs to help identify security risks, expedite cyber processes, review the new threat landscape and more.

    Jaime Fox and Deborah Golden • Dec. 16, 2020
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    Prioritize human-centric CX and EX to survive the pandemic

    Ricardo Saltz Gulko breaks down why businesses should consider a human-centric approach to employee and customer experience, and provides six principles upon which to do so.

    Ricardo Saltz Gulko • Dec. 10, 2020
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    Evaluating top MDMs for Android and iOS

    While most MDMs can handle both mobile OSes, IT professionals should be aware which platforms can handle Android or iOS better than others. Learn about these platforms below.

    Colm Warner • Dec. 7, 2020
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    How emerging technology fits in your digital transformation

    The business response to COVID-19 has accelerated technology adoption, making emerging technologies a more accessible and important part of digital transformation strategies.

    CompTIA • Dec. 3, 2020
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    Apple debuts multi-user iPadOS sessions for enterprise users

    Shared iPad, previously exclusive to education, brings multi-user concepts to enterprise iPad use cases, and Apple admins should learn how it can support their organization.

    Jack Madden • Nov. 30, 2020
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    5 ways to keep developers happy so they deliver great CX

    Companies need to work on ensuring their developers are satisfied with their jobs and how they're treated, otherwise it'll be customer satisfaction that inevitably suffers.

    Jonathan Roeder • Nov. 25, 2020
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    Link software development to measured business value creation

    Companies must balance customer needs against potential risks during software development to ensure they aren't ignoring security but not falling behind competitors at the same time.

    Victoria (Vicky) Hailey, CMC • Nov. 25, 2020
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    Will we see less technical debt due to COVID-19 transformation?

    Forrester analyst Brian Hopkins offers his thoughts on how trends might be affected by many companies' rush to adopt digital transformation as a result of COVID-19.

    Forrester Research • Nov. 24, 2020
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    Cloud and data considerations for new business models

    Enterprises need to manage complex data structures in the cloud without sparing security and compliance. Here's what companies need to consider as they move to embrace cloud adoption.

    Anant Adya • Nov. 20, 2020
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    5 important questions to ask potential ECM solution partners

    It's critical to select the right enterprise content management partner, so Bob Estes has several questions CIOs should ask around cloud support, data protection, integrations and more.

    Bob Estes • Nov. 16, 2020
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    How automated help desk tools can drive remote productivity

    Working from home isn't going away anytime soon, putting an increased strain on IT management. Craig Greenhalgh explains how automated help desk tools could help IT employees.

    Craig Greenhalgh • Nov. 16, 2020
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    Communication best practices for companies during COVID-19

    Many teams have been separated for most of the year, but are they communicating effectively? Use these communication best practices to help collaboration as teams remain separated.

    Scot Marcotte • Nov. 6, 2020
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    Consider adopting extended reality for improved CX

    Research shows that consumers are ready for extended reality when it comes to interacting with brands. Jason Cottrell explains why now is the time to consider adopting XR and AR.

    Jason Cottrell • Nov. 3, 2020
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    Build trust in technology by reimagining customer experiences

    During this uncertain time created by the pandemic, brands that win their customers' trust and add value through services will stand head and shoulders above the competition.

    Patrick Sullivan • Nov. 2, 2020
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    Create a customer experience strategy before tech investment

    Align customer expectations with your customer experience strategy before making any investments in CX technology. Bob Azman has 10 questions to ask yourself before making any moves.

    Robert Azman • Oct. 30, 2020
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    Mobile wallet mania: Contactless payments are here to stay

    The COVID-19 pandemic has affected a lot of B2C industries and one aspect of customer experience that is likely permanently shifting is the increase in mobile wallet adoption.

    Brian Skewes • Oct. 26, 2020
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    Is your company’s IT governance strategy cloud ready?

    As companies prepare to migrate to the cloud, they need to review their IT governance strategy before making any decisions to ensure there won't be any issues later.

    Scott Cameron • Oct. 22, 2020
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    8 ways CIOs can help companies emerge strong after COVID-19

    We continue to navigate the choppy waters created by the COVID-19 pandemic, but here are eight ways companies can enable digital transformation and overcome an uncertain economy.

    Paul Roehrig • Oct. 15, 2020
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    How to build a world-class customer experience system, part 2

    Building off the previously discussed foundation, Megan Burns explains what's needed to complete an XM system: diagnostic guidelines, micro-design process and rollout infrastructure.

    Megan Burns • Oct. 14, 2020
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    During digital transformation, CIOs are the secret weapon

    Organizations need to look toward CIOs again as they move forward with digital transformation. CIOs can help navigate the uncertainty of how the pandemic affects their business.

    Mark Zawacki • Oct. 5, 2020