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    Economic slowdown cannot stop IT’s ESG progress

    An economic slowdown may be inescapable, but IT leaders must maintain focus on ESG initiatives. Discover why IT operations should continue to strive for sustainability.

    Jon Brown • Jan. 27, 2023
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    Despite layoffs, H-1B work visa demand will stay high

    The U.S. government's 85,000 H-1B work visa cap will be exceeded this year, despite the increasing number of tech industry layoffs. That's what history tells us.

    Patrick Thibodeau • Jan. 26, 2023
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    How to migrate to a media asset management system

    What is media asset management, and what can it do for your organization? It's like digital asset management, but it aims for better video and multimedia storage and maintenance.

    Ada Powers • Jan. 24, 2023
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    AI bots lack one critical skill for customer service jobs

    Experts -- including ChatGPT itself -- debate the extent to which customer service AI tools can help contact center agents amid rising demand and high turnover rates.

    Don Fluckinger • Dec. 22, 2022
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    Report highlights growth of process intelligence use

    A new report examines the growth of process intelligence use by enterprise leaders. Learn practical and actionable tips for a successful implementation.

    Amaresh Tripathy • Dec. 16, 2022
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    The enterprise endpoint device market heading into 2023

    Modern enterprise organizations have numerous options to choose from on the endpoint market. Learn about some of the main offerings that business leaders should consider.

    Gabe Knuth • Dec. 8, 2022
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    What a Republican Congress means for the H-1B visa

    Many House Republicans support raising the H-1B minimum salary to $110,000 and distributing visas on the basis of salary, with the highest salaries first in line.

    Patrick Thibodeau • Nov. 10, 2022
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    Analyzing the chaos in the desktop virtualization market

    From major acquisitions to brand-new product launches and rebrands, Citrix, Microsoft and VMware have been shaking up the desktop virtualization space.

    Gabe Knuth • Nov. 10, 2022
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    Top e-commerce challenges for 2023 and how to overcome them

    2023 will bring many e-commerce challenges that were exacerbated by the COVID-19 pandemic, like international trade and rising customer expectations. Here's how to overcome them.

    Robert Brandl • Nov. 7, 2022
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    Salesforce’s Marc Benioff and Bret Taylor the latest co-CEO trial

    Some software companies rule their worlds with co-CEOs for years. Other co-CEO arrangements don't last long. We consider the future of Salesforce's current chief executive duo.

    Don Fluckinger • Sept. 27, 2022
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    NFTs can boost customer loyalty -- if people would chill out

    Starbucks launched an NFT loyalty program, which could change the public's -- and marketers' -- attitude toward the technology. But most people still have reservations.

    Don Fluckinger • Sept. 13, 2022
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    How strong workplace values affect ethical marketing

    Modern customers actively seek out companies with strong values that match their own, so brands should embrace ethical marketing strategies to ensure customers see their values.

    Luke Smith • June 23, 2022
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    The Readability Consortium’s lessons for marketing content

    The University of Central Florida, Adobe and Google band together to study digital readability. Those who create marketing content can get an edge if they pay close attention.

    Don Fluckinger • May 31, 2022
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    Consider ‘ESP’ when thinking about ERP for your business

    For ERP purposes, 'ESP' stands for three crucial elements that are impacting contemporary ERP choices and implementations: ecosystems, security and pandemic.

    Mark Peters • May 23, 2022
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    Smart brands will change approach to marketing email, cookies

    You'd think marketers got the hint to move past third-party cookies and marketing emails once Google, Apple and regulators all stepped in to protect consumers. Not yet.

    Don Fluckinger • April 28, 2022
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    Zoom CCaaS a big bet on the future of customer service

    Zoom already integrates with the most popular contact-center-as-a-service platforms. So why has Zoom come out with a CCaaS of its own?

    Don Fluckinger • Feb. 23, 2022
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    Digitally mature companies drive innovation, IT spend

    CIOs pushing on with their digital transformation projects will seize new opportunities in the coming year, with cybersecurity, cloud and AI among the areas for investment.

    John Moore • Jan. 12, 2022
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    IoT ethics must factor into privacy and security discussions

    With the adoption of IoT devices, consumers voluntarily trade privacy for the convenience of instant connectivity. Organizations must consider the ethics of their data collection.

    Dr. Diane Groth • Jan. 6, 2022
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    Business capabilities must define transformation efforts

    Moving toward business and digital transformation depends on a clear understanding of business capabilities and how they should function in the future.

    Dan Morris and Keith Leust, My Career Transformation • Nov. 15, 2021
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    4 ways CIOs can adapt metrics for the new workplace

    The limitations of traditional leadership and enterprise metrics are coming to the fore. To adapt, CIOs will need to focus on flexibility, resiliency and employee wellness.

    Tina Nunno • Oct. 22, 2021
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    How to harness the disruption of hyperautomation

    Hyperautomation technologies will disrupt business and IT operations, but smart organizations can use them as fuel for successful transformation.

    Dan Morris and Keith Leust, My Career Transformation • Oct. 13, 2021
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    3 hybrid work strategy tips CIOs and IT need now

    Moving to a hybrid work model presents a number of challenges for companies. Here's how IT leaders can help overcome obstacles and support success.

    Joe Berger • Oct. 4, 2021
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    Trials of pandemic-driven enterprise tech modernization

    Organizations are redefining their digitalization strategies in the wake of the pandemic. For CIOs, this means confronting the challenges that come with modernization.

    Gautam Khanna • Oct. 1, 2021
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    CIOs lead digital transformation as pilots, co-pilots, engineers

    According to Genpact's partnered study with the MIT Sloan CIO Symposium, CIOs assume one of three roles: pilots, co-pilots or engineers. Here's how each role leads digital change.

    Sanjay Srivastava • Sept. 29, 2021
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    What’s next for SAP HANA 1.0 users

    SAP HANA 1.0 is now out of mainstream maintenance. Here's how that pertains to an SAP HANA 2.0 upgrade and what happens if users don't make the move.

    Tim Korba • Sept. 21, 2021