Enterprise Software: Page

Why multi-agent systems are an enterprise architecture challenge

Multi-agent systems require strong governance frameworks to ensure agents share consistent assumptions, policies and data, which are critical for achieving alignment and ROI.

By Rahul Awati • Sept. 17, 2026

4 AI use cases that could help optimize fleet management

AI can continuously optimize routes across a fleet based on factors such as traffic, weather and vehicle capacity. Learn about other AI use cases for fleet management.

By James Kofalt • Sept. 16, 2026

5 of the top transportation management systems

Learn more about some of the top transportation management systems on the market, including the products’ features as well as the pros and cons for each.

By James Kofalt • Sept. 15, 2026

The hidden cost of AI automation: Preserving organizational expertise

Organizations are embedding AI in enterprise systems and adopting human-in-the-loop strategies to automate routine tasks while preserving workforce expertise.

By Mary Shacklett • Sept. 14, 2026

4 fleet management challenges that CSCOs should be aware of

Global energy market volatility remains a concern for fleet managers. Learn about some other challenges that CSCOs and COOs should be aware of and take action against.

By James Kofalt • Sept. 11, 2026

How AI agents transform UCaaS workflows and ROI

AI agents can boost UCaaS workflows, but IT leaders must follow best practices to identify high-value workflows, determine ROI metrics and establish governance guardrails.

By Jon Arnold • Sept. 11, 2026

10 voice of the customer tools for better CX

Compare 10 voice of the customer tools that collect feedback, analyze sentiment and help teams act on customer experience issues.

By George Lawton • Sept. 11, 2026

Explaining the hidden costs of ERP implementations

It's easy to know what the software costs, but what about variables like customization, productivity and training? Experts reveal the pitfalls so you can avoid expensive surprises.

By Mary Pratt • Sept. 10, 2026

Learn why HR governance is important for any organization

A governance framework helps establish a positive workplace culture and ensure fair treatment for employees. Learn more about why HR governance is important.

By Lynda Spiegel • Sept. 8, 2026

AI knowledge base automation reshapes customer self-service

Knowledge base automation can be a powerful tool to enhance customer self-service. Learn how AI-powered knowledge bases can improve customer experience and employee workflows.

By Jordan Jones • Sept. 8, 2026

Harnessing AI to combat AI-driven candidate fraud

In this podcast, Avature CEO Dimitri Boylan explains how AI enables threat actors and unqualified job candidates to infiltrate companies and what you can do to stem the tide.

By David Essex • Sept. 7, 2026

6 use cases for improving employee retention using predictive analytics

Predictive analytics can identify employees who are good candidates for promotion. Learn other use cases for improving employee retention using predictive analytics.

By Eric St-Jean • Sept. 4, 2026

How asynchronous tools transform team collaboration

Asynchronous collaboration tools can reduce costs, improve manageability and combat meeting fatigue. Learn how to choose and adopt the right tools for your distributed teams.

By Irwin Lazar • Sept. 3, 2026

Using the Intune Management Extension for PowerShell scripts

Intune and PowerShell have a lot of unique management actions they can take, but with the help of the Intune Management Extension, they can communicate and manage more efficiently.

By Peter van der Woude • Sept. 3, 2026

Genesys banks on AI customer service agents -- and their orchestration

The agentic SaaS playbook is emerging: Throw open your platform to agents of all stripes, and provide a harness or orchestration layer to manage it all.

By Don Fluckinger • Sept. 3, 2026

5 mistakes to avoid when choosing a CX provider

When picking a CX vendor, enterprise tech buyers should have realistic AI expectations and watch out for a lack of industry expertise, scalability and integrations.

By Jon Arnold • Sept. 3, 2026

5 key contact center AI features and their benefits

As multifunctional contact centers grow more complex and vital as revenue and relationship centers, generative and agentic AI have become a foundational component.

By Andrew Froehlich • Sept. 3, 2026

POTS retirement and the business case to modernize

Carriers are actively decommissioning POTS. Don't wait until you get a decommissioning notice to lay the groundwork for a financially sound migration.

By Andrew Froehlich • Sept. 2, 2026

5 steps for implementing predictive maintenance

Launching a targeted pilot program is one of the steps that C-suite leaders should follow when implementing predictive maintenance at their organization. Learn more.

By James Kofalt • Sept. 2, 2026

Negotiating AI licensing and costs: A step-by-step guide for CIOs

CIOs must balance access to innovation with cost control as AI becomes standard. The goal: to avoid paying a premium for features that should be included.

By Pam Baker • Sept. 2, 2026

Adobe in Slack: Access content, production tools from Slackbot

Everyone's spreading the love -- and premium features -- with everyone else's AI interface.

By Don Fluckinger • Sept. 2, 2026

How to access and read Intune Management Extension logs

The Intune Management Extension provides enhanced capabilities for Windows admins, including the ability to track and analyze logs related to the management add-on.

By Peter van der Woude • Sept. 1, 2026

Importance of clean HR data for AI: What CHROs should know

HR staff having to constantly second-guess and clean data will slow down a CHRO’s team. Learn what HR leaders need to consider about clean HR data and AI.

By Eric St-Jean • Sept. 1, 2026

6 steps HR teams should follow to clean data

The HR team should implement mandatory training for anyone entering data into the company’s HR system. Learn some other steps to follow for HR data cleaning.

By Eric St-Jean • Aug. 31, 2026

9 top employee retention software options

Rewarding employees using rewards software could positively affect employee retention. Learn about some of the top software that could help keep employees at your company.

By Eric St-Jean • Aug. 28, 2026