Enterprise Software: Page

Pegasystems Customer Empathy Advisor AI tool gauges ethics

Pegasystems' new empathy AI tool aims to help users make more ethical business decisions by gauging the empathy level of human and digital customer service agents.

By Shaun Sutner • June 4, 2019

Benefits and best approaches to B2B customer segmentation

With the increasing focus on personalization in B2B marketing, customer segmentation is a more important strategy than ever for organizations that want to know customers better.

By Rowena Lindsay • June 4, 2019

Get to know Linux desktop security best practices

IT pros managing Linux desktops must take the time to keep their users' workstations secure while packaging them with the appropriate apps. Watch out for these security challenges.

By Kevin Beaver • June 3, 2019

New Samsung Notebook 7, Notebook 7 Force announced

Two new laptops will be available from Samsung later this year. The Notebook 7 and Notebook 7 Force were designed for consumers and content creators, Samsung said.

By Tanner Harding • June 3, 2019

How to use Windows Admin Center to manage Windows 10

Windows Admin Center started as a Windows Server tool, but it can manage Windows 10 desktops too. Learn which features can help with Windows 10 management.

By Dan Franciscus • June 3, 2019

Pega Customer Service adds digital messaging capabilities

Pegasystems users can now offer their customers support through text messaging and will be able to develop apps more easily with a new low-code platform.

By Shaun Sutner • June 3, 2019

Adobe debuts Qualtrics plugin, Magento-Amazon D2C features

Adobe moves forward with an SAP Qualtrics plugin to measure voice of the customer on Experience Platform and strengthens Magento customers' Amazon presence with new features.

By Don Fluckinger • June 3, 2019

The benefits of implementing RPA in finance

Now is the chance to begin transforming your company's finance department by implementing RPA, which can automate the tedious, manual tasks that are keeping it from evolving.

By Linda Rosencrance • June 3, 2019

How does Microsoft Power Platform stack up against SharePoint?

Power Platform capabilities compete with SharePoint and, in some cases, replaces it completely. Suite components include PowerApps, Power BI and Microsoft Flow.

By Reda Chouffani • June 3, 2019

When you have both IDaaS and UEM, where do you build your conditional access policies?

A lot of IDaaS and UEM capabilities overlap, including authentication, third-party security integration, and contextual policy engines.

By Jack Madden • June 3, 2019

AWS could disrupt cloud UC with aggressive voice pricing

Amazon Web Services is offering usage-based pricing for its new business calling plan, a pricing model that could shake up the cloud UC industry if successful.

By Jonathan Dame • May 31, 2019

Smartphone lifecycle plans are crucial in today’s workplace

When IT creates a smartphone lifecycle policy, it must factor in its available resources and its users' needs. Learn why these policies are necessary and how IT should design them.

By Jack Gold • May 31, 2019

Alpha Software’s low-code development tool targets mobile apps

Alpha Software rolled out a low-code development platform that allows citizen developers to digitize paper forms that can be integrated into enterprise workflows.

By Ed Scannell • May 30, 2019

Microsoft Teams has HIPAA collaboration compliance benefits, risks

Microsoft Teams can be a boon for communication and collaboration in healthcare settings, but collaboration compliance with HIPAA regulations must be top of mind.

By Reda Chouffani • May 30, 2019

Citrix Cloud management adoption relies on integration, features

Before organizations adopt Citrix Cloud management for their virtual desktops and apps, they must familiarize themselves with the platform's strengths, newest features and limits.

By John Powers • May 30, 2019

Cisco and F5 launch F5 ACI ServiceCenter app

Now available in Cisco's ACI App Center, the F5 ACI ServiceCenter app was designed by Cisco and F5 Networks to combine L2-3 connectivity with L4-7 application services.

By Tanner Harding • May 30, 2019

Salesforce blockchain development tool for CRM platform unveiled

Blockchain has grown beyond its high-profile use case as the technology behind Bitcoin and other cryptocurrency. Salesforce is the latest tech company to bet big on blockchain.

By David Needle • May 30, 2019

How can IT evaluate team collaboration apps for security compliance?

Choosing the right team collaboration apps for your business must include looking at your organization's security and compliance needs. IT should focus on tools that meet established security standards.

By Michael Brandenburg • May 30, 2019

ERP vendors get high marks in Panorama report

A substantial majority of ERP customers are satisfied with their ERP vendors, according to a new report from Panorama Consulting. But whether they're realizing the benefits of ERP implementations remains unclear.

By Jim O'Donnell • May 30, 2019

Avaya-Google integration targets SMBs with cloud UC

Avaya is giving partners the ability to deliver cloud UC through containers running on the Google Cloud, a cheaper and simpler deployment model.

By Jonathan Dame • May 30, 2019

Seal contract analytics software brings new UI, AI features

Seal Software launched version 7 of its contract analytics software, dubbed Seal 7, touted to provide a more seamless user experience, scalability and extensibility.

By Sabrina Polin • May 30, 2019

An update on the Citrix Workspace Hub: Citrix is serious about their low-cost thin client

My first look at this thin client option left me feeling like it wasn’t an enterprise device, so let’s get an updated look at where it is nearly a year later.

By Kyle Johnson • May 30, 2019

Contact center-as-a-service platforms here, but face hurdles

Cloud contact center platforms offer promise, migrating agents into a flexible environment. Contact centers, a long-established on-premises IT world, are slowly starting to adopt them.

By Don Fluckinger • May 29, 2019

New Dell Precision, Inspiron, XPS products coming soon

Dell announced the upcoming launch of new Dell Precision, Inspiron and XPS products. These include the Precision 5000, Precision 7540, Precision 7740, XPS 13, XPS 15 and new Inspiron PCs.

By Tanner Harding • May 29, 2019

Indiana University virtualization pro talks VDI management

Stephanie Cox helped to create Indiana University's award-winning virtual environment for staff and students. Here, she discusses lessons learned and VDI management challenges.

By Erica Mixon • May 29, 2019