Enterprise Software: Page

The hidden costs of unified communications in the cloud

Many organizations expect to lower the costs of unified communications by adopting cloud communications, but that isn't always the case. Several factors influence costs when UC migrates to the cloud.

By Irwin Lazar • Aug. 29, 2018

UCaaS market for next-generation features APIs, AI, more

The market for unified communications as a service is getting crowded. To stand out, vendors must now offer next-gen features, such as AI and contact center integration.

By Irwin Lazar • Aug. 29, 2018

Recruiting technology may be hurting veteran employment

Recruiting technology could be contributing to a higher unemployment rate for young veterans. A startup run by a former sub commander is attempting to change this.

By Patrick Thibodeau • Aug. 29, 2018

Get users on board with your VMware Workspace One deployment

Users are the crux of a Workspace One enterprise implementation, but it takes a lot of work to get them excited about new processes.

By Eddie Lockhart • Aug. 29, 2018

With cloud-based contact centers, one size does not fit all

Contact center cloud services are a fast-growing part of the SaaS market, a trend Mitel is responding to with its MiCloud Engage product that fills a gap in the company's portfolio.

By Zeus Kerravala • Aug. 29, 2018

Add web content personalization to your marketing strategy

Josh Mueller, global head of marketing at Dun & Bradstreet, talks about how quality data drives innovative marketing solutions such as web content personalization and AI chatbots.

By Rowena Lindsay • Aug. 29, 2018

VMware Workspace One updates aim to ease Windows 10 management

VMware added new Windows 10 desktop management features for IT administrators and end users in its Workspace One updates at VMworld. Plus, AirLift gets general availability.

By Eddie Lockhart • Aug. 27, 2018

Understand Windows Insider Program for Business options

With its business-friendly Insider Program, Microsoft allows IT and users to test Windows 10 preview builds for compatibility and performance issues.

By Robert Sheldon • Aug. 27, 2018

M-Files cloud subscription turns hybrid with M-Files Online

The ECM industry is continuing to move toward cloud management, yet there are still data migration and security worries preventing some organizations from updating legacy systems.

By Jesse Scardina • Aug. 27, 2018

Box admins get a deeper view with Insights Dashboard

In the GDPR era, compliance and security become heightened concerns. Box Insights Dashboard gives administrators a look into enterprise cloud activity.

By Geoffrey Bock • Aug. 24, 2018

Explore new iOS security features

Explore the latest features from Apple and the new iOS 12, an operating system that will give IT more control over iOS device management and security in the enterprise.

By Kristen Gloss • Aug. 24, 2018

Amazon Chime app adds dial-out, single sign-on features

The Amazon Chime app has new dial-out and single sign-on features, but the cloud-based messaging and meetings platform still trails rivals, including Cisco Webex and Zoom.

By Jonathan Dame • Aug. 24, 2018

An overview of multi-tenancy in Remote Desktop modern infrastructure (RDmi)

RDS MVPs explain why multi-tenancy is so important, how it works in RDmi, and how to set it up.

By Benny Tritsch, Kristin Griffin • Aug. 23, 2018

Mitel targets enterprises with MiCloud Engage contact center

MiCloud Engage, an over-the-top cloud contact center, could help Mitel better compete with Avaya and Cisco in the enterprise market.

By Jonathan Dame • Aug. 23, 2018

Q&A: Brittain Ladd on digital supply chain transformation

Brittain Ladd of Genpact tells why organizations need to transform their supply chains with machine learning and analytics to mitigate disruptions and compete more effectively.

By Jim O'Donnell • Aug. 23, 2018

Three truths about integrated HR systems IT and HR should know

CIOs and their IT teams are often tasked with integrating HR systems, such as incorporating talent management with core HR. Here's advice on making that a successful endeavor.

By George Lawton • Aug. 23, 2018

4 non-Windows applications VDI shops must account for

VDI shops must manage more than just traditional Windows apps in today's enterprise. They must also address Apple-specific apps, as well as mobile-first apps and more.

By Alastair Cooke • Aug. 23, 2018

How to get the Windows 10 upgrade process right

To install Windows 10 correctly, IT pros should alter the disk layout for a fresh installation of the OS to match Microsoft's recommended order rather than its default order.

By Ed Tittel • Aug. 23, 2018

Cisco wants to help developers build Webex integrations

Cisco has revamped the Cisco DevNet page for Webex Meetings. The development of additional Webex integrations should make the platform more attractive to businesses.

By Jonathan Dame • Aug. 22, 2018

MSIX app packaging gets a hand from Cloudhouse

The introduction of the MSIX packaging format creates potential app compatibility concerns for IT pros. With the right tool, however, they can make the transition much smoother.

By Eddie Lockhart • Aug. 21, 2018

4 ways AI services can improve video meeting room technology

AI is making its way into meeting rooms to improve productivity and enhance collaboration. AI services are addressing employee collaboration needs in four ways.

By Tsahi Levent-Levi • Aug. 21, 2018

HubSpot Conversations adds chatbots, collaborative inbox

HubSpot sales, marketing and service hubs get new features with Conversations, previewed last year and going live this month.

By Jesse Scardina • Aug. 21, 2018

Gartner analyst sees limit to tech’s ability to fix hiring bias

The best approach to fixing hiring bias is through an analysis of actual hiring data, a Gartner analyst advises. New technologies have clear limits and won't solve the problem.

By Patrick Thibodeau • Aug. 20, 2018

Box AI, workflow automation strategies about to unfold

Box is set to reveal new AI and workflow automation tools to add to its cloud content services platform -- technology seen as key to the vendor's future.

By Shaun Sutner • Aug. 20, 2018

Google’s OEMConfig could propel Android in business

If more EMM platforms support more types of Android devices, IT departments and business users are set to benefit.

By Alyssa Provazza • Aug. 20, 2018