Enterprise Software: Page

Google Contact Center AI makes early inroads in industry

Prospective users are already interested in Google's recently unveiled Contact Center AI system, and Google partners are avidly trying to sell it. But some in industry urge caution

By Jesse Scardina • Aug. 3, 2018

Nine strategies to increase employee engagement and retention

Keeping your workers happy enough that they don't look elsewhere is critical considering today's economy. Here are nine tips to help ensure your success.

By George Lawton • Aug. 2, 2018

IBM MaaS360 built a voice-based AI assistant into their email app

With the MaaS360 Assistant, potentially increase employee mobile productivity.

By Kyle Johnson • Aug. 2, 2018

7 features for managing Windows 10 updates and upgrades

Managing updates and upgrades in Windows 10 is tough. Fortunately, Microsoft includes seven features in the OS, including SetupDiag, that IT pros can use to simplify both processes.

By Robert Sheldon • Aug. 2, 2018

Gartner UC Magic Quadrant ranking belies Avaya’s challenges

Avaya was once again named a leader in the Gartner UC Magic Quadrant. But analysts say the vendor could struggle to add customers given the growing dominance of Microsoft and Cisco.

By Jonathan Dame • Aug. 2, 2018

What’s the state of application layering in 2018?

Application layering has arrived.

By Bas van Kaam • Aug. 2, 2018

How to implement tablets for enterprise use

To integrate tablets into the enterprise, IT needs to know more than just which tablet is the best fit. Discover the tools that can help IT enroll and maintain the new devices.

By Kristen Gloss • Aug. 1, 2018

Customer service chatbots gain ground

As chatbots begin to replace email as the go-to customer service channel, more and more companies are using AI and natural language processing to improve their chat services.

By Anna Fiorentino • Aug. 1, 2018

Establish help desk best practices to improve the system

To run a successful help desk, IT must prioritize help desk tickets and establish expectations for admins and users, as well as reduce the number of time-wasting tickets.

By John Powers • Aug. 1, 2018

Salesforce marketing automation tools close the data divide

Marketing automation CEO offers tips on bringing together siloed data, spotting sales trends, analyzing sales funnels and allocating marketing campaign spending.

By Anna Fiorentino • Aug. 1, 2018

Cisco lays groundwork for augmented reality in Cisco Webex app

This month, the 135 million Cisco Webex app users will get access to a refreshed UI, as the vendor is ramping up to support more advanced video use cases, such as augmented reality.

By Jonathan Dame • Aug. 1, 2018

Microsoft Surface Go holds promise for the enterprise

Microsoft has failed in the tablet market before, but the Surface Go could be a promising second chance for the company. Learn its features and pricing that set it apart.

By Jack Gold • Aug. 1, 2018

Prepare for Windows 7 end of life before time runs out

The end-of-extended-support date for Windows 7 is a short 18 months from now: Jan. 14, 2020. Make sure you're ready and have considered Windows 10 as well as other options.

By Jo Harder • July 31, 2018

How Apple DEP works and why it’s important

Apple's DEP was the groundbreaking template for the future of endpoint provisioning. The program helps businesses and educators simplify enrollment and management.

By Jack Madden • July 31, 2018

Dell XPS 15 2-in-1 laptop slims down, but it’s no tablet

Despite Dell's best efforts, including combining CPU and GPU in a single processor to make the device smaller, the XPS 15 2-in-1 still falls short as a tablet.

By Eddie Lockhart • July 31, 2018

End-user security awareness training is a must-have

There are lots of different ways to keep users up to date on the latest security risks and how they should be handling their corporate resources.

By Alyssa Provazza • July 31, 2018

Post go-live: The true test of a software vendor

Many things change when the implementation team hands off post go-live support. Here's what to watch out for and six things the best vendors do to ensure a smooth transition.

By Eric St-Jean • July 31, 2018

Should IT monitor mobile device usage for work-life balance?

Work-related email and other communications have spilled over into after-work hours for many employees today. But should the IT department get involved in monitoring that?

By Alyssa Provazza • July 31, 2018

What to look for in a virtual application monitoring tool

Poor virtual app performance makes users unhappy and unproductive, which hurts an organization's bottom line. IT can fight problems by monitoring virtual app performance.

By Theresa Miller • July 31, 2018

Report: ERP security is weak, vulnerable and under attack

ERP security is in trouble, according to a new report. Many ERP systems connected to the internet are insecure, and users are lagging in installing updates.

By Patrick Thibodeau • July 31, 2018

Google plays catch-up with cloud-based contact center AI

Google is jumping into the cloud-based contact center market with AI services and vendor partnerships. But is it enough to help Google compete against more established providers?

By Zeus Kerravala • July 31, 2018

For ERP ROI, pay attention to these 12 business processes

ERP consultant Jeff Carr explains how digitally transforming processes such as inventory and sales management, product development and forecasting can speed up the payback from ERP.

By Jeff Carr • July 30, 2018

French transit develops chatbot with SAP Conversational AI

The transit system in the Paris metropolitan area is tackling an AI-driven chatbot project to create an easy way for riders to access personalized information. Here's a look.

By Christine Campbell • July 30, 2018

Atlassian-Slack deal marks end of HipChat, Stride

Slack, which is facing more aggressive competition from Microsoft, bought Atlassian HipChat and Stride. The Atlassian-Slack deal marks the start of a strategic partnership.

By Antone Gonsalves and Jonathan Dame • July 27, 2018

Salesforce Health Cloud for Payers brings CRM to insurance

With its CRM system for payers, Salesforce is targeting a competitive market in which health insurers are fighting for members seeking lower costs and better health outcomes.

By Shaun Sutner • July 27, 2018