Enterprise Software: Page

Microsoft says RDSH is coming to a Server 2019 preview soon. (Update: It’s back!)

There’s still speculation about multi-user Windows 10, though.

By Jack Madden • April 25, 2018

Should you buy contact center services in a UC bundle?

Is an integrated contact center with UC right for your organization? UC expert Jon Arnold explains how to compare stand-alone and bundled contact center services.

By Jon Arnold • April 24, 2018

Will social messaging apps and Apple Business Chat supplant SMS?

The limitations of SMS are starting to emerge. Meanwhile, social messaging apps and Apple Business Chat offer richer interactions between customers and contact centers.

By Tsahi Levent-Levi • April 24, 2018

How well do you know EMM platforms?

Enterprise mobility management is made up of many different facets, including MDM and MCM. Do you know the difference between them? Test your knowledge with this quiz.

By Kristen Gloss • April 24, 2018

Workday focuses on GDPR employee data protections

Workday has focused on helping customers comply with the GDPR regulations going into effect in Europe, including providing the ability to purge and access individual employee data.

By Shaun Sutner • April 23, 2018

What Salesforce’s CloudCraze acquisition means for customers

CloudCraze president calls the acquisition by Salesforce 'a huge win' for its customers and for Commerce Cloud customers, with the capability of selling B2C and B2B on one platform.

By Jesse Scardina • April 23, 2018

Explore two major user authentication methods

Both biometric and multifactor authentication can provide high levels of security. Before choosing one -- or a combination of both -- learn the pros and cons of these technologies.

By Erica Mixon • April 23, 2018

Why do EDI standards dominate for electronic transactions?

The EDI standard format is the only option accepted by Walmart and other retailers. But as technology and data formats have changed over the years, is there a better way?

By Scott Koegler • April 23, 2018

Spectre and Meltdown vulnerabilities show haste makes waste

When the Meltdown and Spectre vulnerabilities came to light, everyone scrambled to find a fix. As a result, the patching process has been anything but smooth.

By Ed Tittel • April 23, 2018

Twilio SIM cards simplify IoT connectivity

Twilio has released programmable SIM cards for IoT connectivity. The Twilio SIM cards connect to the vendor's APIs for voice, text and data communications.

By Jonathan Dame • April 20, 2018

Acquisition gives ERP public sector firm Tyler a data cloud

Tyler Technologies, a firm solely focused on government verticals and public sector ERP, has added data-as-a-service capability by acquiring Socrata.

By Patrick Thibodeau • April 20, 2018

How to track mobile app performance metrics

Developers that don't track mobile app health will get little insight into the user experience. Learn these effective strategies to track and understand mobile app performance metrics.

By Vasiliy Zukanov • April 20, 2018

Blockchain adoption must overcome hurdles

Blockchain applications are not yet widespread, but here are three business models that will be affected and three hurdles to adoption that blockchain must overcome.

By Owen Pettiford • April 19, 2018

Video interview platforms make headway against consumer tech

Some recruiters prefer the familiarity of popular video tools, like FaceTime and Skype, but they may be missing out on the rich candidate profiles and analytics of dedicated systems.

By Tony Kontzer • April 19, 2018

Salesforce Field Service Lightning gets appointment, scheduling upgrades

While the new Field Service Lightning features will help Salesforce users connect customers to their service needs, it lacks any of that Einstein touch of other Salesforce products.

By Jesse Scardina • April 19, 2018

Pros and cons of AI for mobile IT

Mobile IT admins should be prepared to take advantage of artificial intelligence technologies, but it's important to be aware of the risks and challenges involved, as well.

By Erica Mixon • April 19, 2018

How should IT handle app onboarding for employees?

When it comes to onboarding a mobile app for internal use, IT should make the process as easy as possible. Here are several strategies to help.

By Craig Mathias • April 19, 2018

Raise your hand if you’re using Citrix Cloud services

Citrix has been proactively marketing cloud services for about two years, but why is the adoption rate low?

By Jo Harder • April 19, 2018

Cisco Webex Teams to replace Spark platform

Cisco plans to combine Spark and Webex to provide a single platform for team collaboration and web conferencing. Cisco Webex Teams and Webex Meetings will rely on the same cloud infrastructure and user interface for online meetings.

By Jonathan Dame • April 18, 2018

Workday payroll system covers Minnesota healthcare network

A big physicians group affiliated with the University of Minnesota Medical School opted for a Workday cloud payroll system to handle the complexity of doctors' employment status.

By Shaun Sutner • April 18, 2018

Workflow automation software improves LA court productivity

Court's in session, and the jury is unanimous: Automation software can help IT departments provide simpler workflows for end users on both desktops and mobile devices.

By Alyssa Provazza • April 18, 2018

Santa Fe’s ERP implementation project fix stirs debate

ERP implementation projects may be IT's most challenging, something the city of Santa Fe, N.M., found out. City officials needed a fix and considered three options.

By Patrick Thibodeau • April 18, 2018

Federal HR seeks corporate simplicity, says its new chief

Federal HR has a new reformer, Jeff Pon, the director of the U.S. Office of Personnel Management. He wants to modernize federal HR with consumer-friendly tech.

By Patrick Thibodeau • April 18, 2018

Google Cloud speech-to-text service gets revamp

Google Cloud speech-to-text service has been updated for improved accuracy through machine learning. The company is also releasing a tool for automatically adding punctuation to transcripts.

By Jonathan Dame • April 18, 2018

Workforce data analytics is a struggle, says Ithaca College

Improving workforce data analytics capabilities is a goal for Ithaca College's HR department. But Ithaca College's problem with analytics is similar to many other organizations. Upgrading analytics capability is a long process.

By Patrick Thibodeau • April 17, 2018