Enterprise Software: Page

Polycom acquisition helps Plantronics against Cisco, Logitech

In recent UC blogs, analysts discuss the Plantronics-Polycom deal, the convergence of cloud contact center services and UC, and the new AV1 video codec.

By Katherine Finnell • April 10, 2018

Comparing the top marketing automation software vendors

Don't be afraid of software migration if there's another technology that better fits your company's needs and if long-term benefits outweigh short-term costs, experts say.

By Jesse Scardina • April 9, 2018

Blockchain payroll systems coming to HR tech

Major HR tech vendors are working on blockchain applications for payroll. Startups are already using blockchain for payments. But viable commercial products are a long way off.

By Shaun Sutner • April 9, 2018

Open-office plans prompt noise-mitigation technology

From noise-cancellation headsets to officewide acoustic management systems, organizations are looking to quell noisy chatter associated with open-office environments.

By Luke O'Neill • April 9, 2018

The accidental occupation: HRIS administrator

There is no direct career path for becoming an HRIS professional. People in HR and IT are assigned HR systems responsibilities, which eventually become their full-time occupation.

By Patrick Thibodeau • April 9, 2018

New contact center services boost customer engagements

Contextual communications within contact center services can improve customer engagement. New products from Oracle and TTEC aim to ease the exchange between customers and agents.

By Luke O'Neill • April 9, 2018

Using HR service delivery to improve the employee experience

Improving HR service delivery remains one of the top 10 HR technology trends of 2018. HR experts explain why HR service delivery matters and how companies can capitalize on it.

By Shraddha Kakade • April 9, 2018

Three key VDI installation decisions IT must make

Deploying VDI effectively comes down to several key decisions, including whether to run the back-end infrastructure on premises or with a DaaS provider.

By John Powers • April 9, 2018

Using Salesforce Social Studio, Harvard saw power of social media

By looking at its social media data with Salesforce, Harvard Graduate School of Education saw more than 65% of article traffic generated through social media.

By Jesse Scardina • April 6, 2018

IT must seek identity management tools with AI, biometrics

The current identity management market is evolving, but it isn't yet fully formed. Discover the technologies that will change ID management and how to use them.

By Jack Gold • April 6, 2018

IBM Watson Assistant offers flexibility, data privacy

IBM has released a toolkit for building enterprise-grade virtual assistants. The IBM Watson Assistant is highly customizable and lets businesses keep their data private.

By Jonathan Dame • April 6, 2018

How to select a UCaaS provider amid market volatility

As mergers and acquisitions swirl around the UCaaS market, organizations need to inspect potential vendors' long-term financial stability and product roadmaps.

By Luke O'Neill • April 6, 2018

How can IT combat rogue RDP access?

Hackers can gain remote access to users' desktops through RDP hijacking. As a result, IT pros must know what they can do to prevent such an attack.

By Brien Posey • April 5, 2018

New Microsoft Teams features on deck, but more work needed

Microsoft has made progress, as it moves Skype for Business features into Microsoft Teams. But more capabilities, especially enterprise voice features, are needed.

By Luke O'Neill • April 5, 2018

Apple Business Chat taps consumer comfort zone

Apple is partnering with a handful of large businesses for the beta release of Apple Business Chat. The messaging service should help Apple compete with Facebook and Google in the enterprise market.

By Jonathan Dame • April 5, 2018

What are the benefits of SD-WAN services vs. MPLS?

When weighing SD-WAN vs. MPLS for unified communications architecture, SD-WAN prevails. Networking expert Carrie Higbie Goetz explains the benefits of SD-WAN services over MPLS.

By Carrie Goetz • April 5, 2018

User profile management software in the modern enterprise

Profile management tools help admins keep track of important details about users, like their bookmarks, browser histories, wallpapers, documents and more.

By James Rankin • April 5, 2018

Four pillars of a strategic HR framework

As power shifts to candidates, the HR tech landscape explodes and the economy improves, HR professionals are being forced to reinvent their roles. Here's how they should do it.

By Pam Baker • April 5, 2018

Three ways the employee Net Promoter Score is an HR supertool

Employee experience borrows a number of tools from customer experience, and eNPS is one of the most powerful. Here's a look at what it is, why it matters and how to use it.

By George Lawton • April 4, 2018

Expert talks tech for voluntary benefits for employees

Employees are increasingly choosing voluntary benefits, such as pet insurance, tuition assistance and identity protection. In this Q&A, an expert talks about the new benefits landscape.

By Shaun Sutner • April 4, 2018

Cisco Jabber client gets multiline calling, bot developer kit

The latest version of the Cisco Jabber client supports multiline calling and includes developer tools for building bots. The upgrades demonstrate the vendor's continued commitment to its on-premises UC product.

By Jonathan Dame • April 4, 2018

How will AI in demand forecasting help improve accuracy?

Changing consumer demand and supply chain disruptions are just two factors that might influence demand forecasting results. Here's a look at how AI can help.

By Dave Turbide • April 3, 2018

TetherView desktop disaster recovery offers a way into VDI

With standby virtual desktops from TetherView, IT can forgo full-fledged backup data centers for disaster recovery. The company CEO details use cases for the technology and more.

By Eddie Lockhart • April 3, 2018

3 reasons why you need a new corporate learning strategy

Employees are getting more and more difficult to retain. That's why learning and development programs are so critical. Here's how to update yours.

By Albert McKeon • April 3, 2018

Integrating IoT with EAM systems can provide insights

More EAM systems are using IoT data to offer information on systems and equipment, but it takes state-of-the-art analytics to return results quickly and get meaningful answers.

By Linda Rosencrance • April 3, 2018