Enterprise Software: Page

Artificial intelligence technologies a boon for customer insights

AI can help companies shrink the gap between customer data and actionable insight by feeding intelligence into CRM, marketing automation and other operational tools. Here's how.

By Bridget Botelho • Jan. 23, 2018

Microsoft Teams integration with Cisco Spark presents challenges

Microsoft and Cisco interoperability does exist in unified communications. But, for team collaboration, Microsoft Teams integration with Cisco Spark adds another wrinkle.

By Irwin Lazar • Jan. 23, 2018

Salesforce Trailhead gets social boost for admins, developers

Salesforce might not own LinkedIn, but it's creating a similar online social network of certified professionals via Trailhead, complete with vanity URLs and more detailed profiles.

By Jessica Sirkin • Jan. 23, 2018

Manufacturer fuels growth with outcome-based services

Saddled with an inadequate ERP field service application, PAC implemented ServiceMax to centralize field service and use service quality as a business differentiator.

By Jim O'Donnell • Jan. 23, 2018

Midmarket enterprises push UCaaS platform adoption

Cloud communications is growing in popularity among midmarket enterprises. UCaaS providers and enterprises must work together for successful adoption and deployment.

By Katherine Finnell • Jan. 22, 2018

Avaya UC headed for SMB product bundles

Avaya plans to grow its customer base with SMB-friendly technology. The bundles will include Avaya UC and other features from the company's enterprise portfolio.

By Antone Gonsalves • Jan. 22, 2018

Agile content management leads to iterative value

An Agile approach to enterprise content management enables companies to continually improve ECM systems and add value steadily and quickly. Here's how to make it work.

By Laurence Hart • Jan. 22, 2018

How to quantify VDI user experience

IT can take steps to quantify the virtual desktop user experience by recording data on factors such as latency and image quality, as well as conducting user surveys.

By Eddie Lockhart • Jan. 22, 2018

Estimating cost of ERP as SaaS requires ditching old methods

Experts suggest the true value of ERP as SaaS derives not from the early savings but from being able to use a more modern, adaptive and secure platform in the long run.

By Tony Kontzer • Jan. 19, 2018

Salesforce databases remain Oracle, for now

Oracle and Salesforce executives deny reports of Salesforce moving on from Oracle infrastructure.

By Jesse Scardina • Jan. 18, 2018

Comparing Salesforce Einstein AI across the clouds

What do you get when you pay for Einstein features in the Salesforce Sales, Service and Marketing clouds? We put it all in one chart.

By Anna Fiorentino • Jan. 17, 2018

A roundup of the leading EMM providers in today’s market

Just as identifying the need for EMM is important, so is selecting the right vendor. Here's a rundown of leading EMM vendors and an in-depth peek into the products they offer.

By Matthew David • Jan. 17, 2018

Ten Windows 10 Fall Creators Update features to know

Microsoft introduced some significant changes to Windows 10 in the Fall Creators Update. The My People app, for example, lets users pin contacts to their task bars.

By Robert Sheldon • Jan. 17, 2018

Emerging technologies to fuel collaboration industry growth

Business communications is getting more contextual and intelligent, thanks to emerging technologies, such as AI and APIs. UCC tools are adapting to these new trends.

By Stephane Giraudie • Jan. 17, 2018

Compare the main mobile app development languages

Developing an app is all about visualizing what the users need and what they'll see in the UI. Get visual with this infographic about the top mobile app dev languages before you build.

By Priyanka Ketkar • Jan. 16, 2018

How to pick out the right VDI use cases

VDI can help organizations, but only if IT applies it to the right use cases. Identifying those virtual desktop use cases starts with understanding the user type and location.

By Tom Howarth • Jan. 16, 2018

How to navigate the enterprise collaboration market

When evaluating enterprise collaboration services, first look inward at your company needs. Some key collaboration criteria include scalability, security and uptime.

By Jon Arnold • Jan. 16, 2018

SAP defends S/4HANA HCM upgrade amid questions

SAP, which has some 14,000 on-premises HCM customers, is extending on-premises support five years to 2030. But HCM users will have to migrate to its HANA in-memory platform for support.

By Patrick Thibodeau • Jan. 16, 2018

A handy mobile app testing checklist for developers

Application testing is a necessity in the era of enterprise mobility. Define the right testing criteria and adopt the proper tools to build and deliver high-quality mobile apps.

By Colin Steele • Jan. 16, 2018

Ten tips for implementing virtual agent chatbots

Think you're ready to turn over some of your customer service responsibilities to virtual agents? An expert offers 10 tips for implementing chatbots.

By Lisa Kosan • Jan. 15, 2018

News briefs: Mobile recruiting interfaces still painful

The pace of HR's mobile app implementation is very slow. Upgrading HR's tech is not the biggest priority in the business. An alternative may be a recruiting site with ATS features.

By Patrick Thibodeau • Jan. 15, 2018

Oracle chosen as provider of shared ERP system for colleges

Private, nonprofit colleges are discovering they can reduce back-office IT costs by working together. Novel approaches are emerging to reduce the financial drain of ERP systems.

By Patrick Thibodeau • Jan. 15, 2018

Pros and cons of a multi-factor authentication mobile app

MFA can improve the security of an app by using a layered approach rather than one that relies on passwords alone. To know whether it's right for your app, weigh its pros and cons.

By Robert Sheldon • Jan. 15, 2018

Compare these top EMM providers and their potential impact

With all the EMM products available, companies must know the major features that they offer and how the players stack up against each other.

By Matthew David • Jan. 15, 2018

People analytics software drives need for HRIS skills

HR managers are revising job skills, looking for people with analytics ability and technical expertise. Can you build a dashboard and parse data in a new, fresh way? You're in demand.

By Patrick Thibodeau • Jan. 12, 2018