Enterprise Software: Page

Eight must-have call center systems for customer service

It can be challenging to pick a call center technology, implement it and optimize it for the best results. Here are the top eight call center tools to deliver the best customer experience.

By Scott Sachs • Nov. 29, 2017

What Citrix VDI monitoring tools are built in?

XenApp and XenDesktop shops should use any of Citrix's four VDI monitoring tools to get better control over their deployments, user sessions and administrative changes.

By Brien Posey • Nov. 27, 2017

How does material intensity help measure sustainability?

One important foundation of sustainability is using fewer materials and less energy. Using the material intensity measure can help determine the success of those reduction efforts.

By Dave Turbide • Nov. 22, 2017

UC management tackles multivendor, hybrid UC challenges

Multivendor and hybrid UC are creating complex management challenges for enterprises. Learn how UC performance management provides enterprises with the tools they need.

By Katherine Finnell • Nov. 21, 2017

Pros and cons of a Windows 10 clean install vs. upgrade

When migrating to Windows 10, IT must decide whether to perform an upgrade install or clean install. The benefits of one are the weaknesses of the other.

By Ed Tittel, Kari Finn • Nov. 21, 2017

What KPIs can assess demand-driven MRP when using SAP ERP?

Setting up demand-driven metrics and using analytics to monitor them can provide benefits such as helping to reduce working capital commitments and improving service levels.

By Jawad Akhtar • Nov. 20, 2017

Do you UDP your Citrix traffic with HDX Adaptive Transport?

HDX Adaptive Transport picks up where Framehawk left off, and can be the silver bullet to improving the user experience. Jo Harder explains why.

By Jo Harder • Nov. 20, 2017

How are virtualization trends affecting enterprise SBCs?

Virtualizing enterprise session border controllers can help reduce business expenses. Networking expert Carrie Higbie Goetz explains how to deploy virtual SBCs successfully.

By Carrie Goetz • Nov. 16, 2017

Top five Windows 10 migration fears

A Windows 10 migration can set IT pros shaking in their boots, especially because the transition often comes with hang-ups around compatibility, hardware updates and more.

By Alyssa Provazza • Nov. 15, 2017

How is the recurring inspection process in SAP QM activated?

The recurring inspection functionality available in the SAP Quality Management component can help effectively maintain materials that are managed in batches and have expiration dates.

By Jawad Akhtar • Nov. 14, 2017

The top nine HR skills your HCM administrator needs

The HR systems administrator will serve an important role in helping the HR team become more strategic. Here's a look at nine skill areas that person will need to have.

By Eric St-Jean • Nov. 10, 2017

What are some elements of sustainable product design?

With waste from electronics, plastics and other materials growing at a frightening rate, manufacturers can help address the problem with sustainable product design efforts.

By Dave Turbide • Nov. 10, 2017

Does an API deployment only involve developers?

API development requires not only programmers and developers, but the business insight of legacy IT. Learn why employees with legacy backgrounds are vital to an API strategy.

By Tsahi Levent-Levi • Nov. 8, 2017

Experts: Time is nigh for a Salesforce Lightning migration

'Everything forward will be Lightning,' was advice from one analyst at Dreamforce 2017. CommScope's experience proves a move to Salesforce Lightning may be easier than you think.

By Jesse Scardina • Nov. 7, 2017

New Citrix ShareFile features automate workflows

Organizations that perform repetitious business tasks can benefit from Citrix ShareFile's workflow feature, which has seen numerous updates recently.

By Alyssa Provazza • Nov. 6, 2017

At Dreamforce, Salesforce applications take center stage

Quip is expected to become the new Salesforce collaboration standard in Dreamforce unveiling; AppExchange and Einstein announcements reveal push into new markets.

By Jesse Scardina • Nov. 6, 2017

Can you use Sysprep to install a custom Windows 10 image?

With the right know-how, IT can create and install a custom Windows 10 image using Microsoft's System Preparation tool.

By Kari Finn and Ed Tittel • Nov. 2, 2017

Virtual assistant apps not quite geared for businesses, yet

While popular among consumers, virtual assistant tools are not exactly deployed in enterprises. But IT leaders are showing interest in this emerging business technology.

By Irwin Lazar • Oct. 30, 2017

What are the open source remote display protocol options?

Fluctuating VDI costs can catch any organization by surprise. Consider open source remote display protocols to keep the price tag low and user experience high.

By Tom Howarth • Oct. 30, 2017

Five Windows 10 security tips to know

It is vital that IT understand the top Windows 10 security tips to protect corporate data and users from lurking cyber threats.

By Kelly Stewart • Oct. 27, 2017

How to calculate abandoned call rate for a contact center

Experts offer an abandoned call formula and advice on what to include when calculating call abandonment rates.

By George Lawton • Oct. 26, 2017

Apple DEP faces new device provisioning competition

The Apple Device Enrollment Program is well-established, and now, Microsoft and Google have their own zero-touch device provisioning services for Android and Windows.

By Alyssa Provazza • Oct. 25, 2017

How one CIO’s move to cloud MES brought significant gains

Led by Manesh Patel, Sanmina moved from an on-premises system to 42Q -- a cloud MES -- for real-time manufacturing and supply chain visibility, improved quality control and yield.

By Shraddha Kakade • Oct. 25, 2017

Experts: Website redesign must enhance digital customer experience

Gone are the days of a quick website launch. According to speakers at the Acquia Engage conference, redesigning a website is now a companywide digital customer experience project.

By Jesse Scardina • Oct. 19, 2017

How do APIs affect enterprise communications systems?

Communications APIs can change how organizations use their communications infrastructure. API expert Tsahi Levent-Levi explains the two ways APIs reshape enterprise telephony.

By Tsahi Levent-Levi • Oct. 19, 2017