Enterprise Software: Page

Explore the top vendors who offer enterprise mobile devices

Discover these top providers who sell both tablets and smartphones for business workers. Their offerings are diverse, and some are more enterprise-oriented than others.

By Robert Sheldon • Jan. 4, 2018

Get to know root cause analysis tools for VDI

Not all VDI monitoring tools provide the same features. IT admins in search of a root cause analysis tool may want to turn to third-party vendors.

By Brien Posey • Jan. 3, 2018

How to choose the best identity access management software

Many IAM products flood today's market, with a variety of different features. Prioritize which capabilities are essential to the business before you make a final decision.

By Craig Mathias • Jan. 3, 2018

Citrix, VMware, thin clients, printing, DaaS, and Windows 10: Six things I’m watching in 2018

Predictions are overrated! Here are the expectations I have of Citrix, VMware, thin client vendors, printing vendors, DaaS, and Windows 10 migrations as we begin 2018.

By Gabe Knuth • Jan. 3, 2018

Mitsubishi Imaging transforms sales with e-commerce B2C software

When Mitsubishi Imaging wanted a B2C and B2B web store, it used Sana software to open Dynamics NAV ERP data to e-commerce. Changing business processes was the biggest challenge.

By Jim O'Donnell • Jan. 2, 2018

Adding voice, text channels in CRM for apps

When SpotHero wanted to create text and voice channels to enable agents to assist app users with parking their cars, Ujet was the ticket that made it work.

By Anna Fiorentino • Dec. 28, 2017

A mobile app security checklist for developers

When developing an app, security should be the number one priority. Review these tips for ensuring rock-solid security for your enterprise mobile app.

By Robert Sheldon • Dec. 27, 2017

Looking ahead at trends in CRM in 2018

More AI capabilities, intelligent security and augmented reality should gain prominence for CRM users in 2018.

By Jesse Scardina • Dec. 22, 2017

UC trends revealed in top news stories of 2017

Take a look at the top UC news stories that affected the industry in 2017 -- from the growth in the team collaboration market to vendor mergers and acquisitions.

By Katherine Finnell • Dec. 22, 2017

Top Windows 10 backup and restore utilities

The key to a good backup and restore tool is reliability. Look into third-party utilities such as Reflect or OneKey for Windows 10 restore and backup.

By Ed Tittel and Kari Finn • Dec. 21, 2017

Five predictions for communication and collaboration trends in 2018

In the new year, watch for team collaboration tools to become the primary user interface. And one UC vendor might mark the end of life for its on-premises platform.

By Irwin Lazar • Dec. 19, 2017

AWS ERP migration required staff buy-in and curiosity

East Tennessee State University is moving its ERP systems from its data center to Amazon Web Services. It's a big project, and essential to its success was getting the IT staff on board.

By Patrick Thibodeau • Dec. 19, 2017

How traditional file-sharing services have evolved

With a focus on improving digital experiences for its users, Box has added two new modern collaboration tools, Skills and Graph, to its roster to help shake up file sharing.

By Geoffrey Bock • Dec. 18, 2017

How are companies solving the last-mile delivery problem?

E-commerce has radically changed how goods are transported, and put a spotlight on the last-mile delivery problem. Learn how retailers are changing their tactics to address the issue.

By Dave Turbide • Dec. 15, 2017

Free phone service could boost Dialpad’s UCaaS status

UCaaS provider Dialpad is offering a free cloud telephony service that integrates with G Suite, while a new partner program offers Workplace by Facebook support.

By Katherine Finnell • Dec. 14, 2017

Enterprise mobile devices and how the leaders stack up

When analyzing and comparing the seemingly endless options available for mobile devices, IT buyers should look at the device type, OS and security functions, among other criteria.

By Robert Sheldon • Dec. 12, 2017

Do customer service chatbots need to pass the Turing test?

Experts say organizations should focus on enhancing the customer experience with chatbots -- not so much on passing the legendary Turing test for artificial intelligence.

By Ericka Chickowski • Dec. 7, 2017

How to use Sysprep to install a custom Windows 10 image

Walk through the process of adding custom software, apps and assets to your Windows 10 image in audit mode.

By Ed Tittel • Dec. 7, 2017

Salesforce small-business CRM customers can tap into AI, too

Salesforce small-business faces heavy competition from more nimble, agile, less expensive boutique CRM vendors. Yet, the largest CRM platform woos SMBs like it does bigger fish with features for AI.

By Don Fluckinger • Dec. 7, 2017

Einstein AI drills deeper into Salesforce clouds

Einstein AI tools show great promise and are expanding deeper into the Salesforce clouds. Many smaller companies still need some convincing, but have high hopes for the future.

By George Lawton • Dec. 6, 2017

Configure a complete enterprise DaaS deployment

There is a lot more than cost that goes into planning a DaaS deployment. Know the missteps to avoid and top vendors that will best fit an organization's needs.

By Kelly Stewart • Dec. 5, 2017

National Grid sues Wipro over alleged botched SAP implementation

An SAP deployment at National Grid allegedly was botched, leading to missing paychecks and unpaid invoices. The utility is suing a contractor, Wipro, which called the allegations baseless.

By Patrick Thibodeau • Dec. 5, 2017

What are the advantages and disadvantages of drop shipping?

For both retailers and manufacturers, drop shipping has pros and cons. Here's some considerations to fuel research into the best strategy.

By Dave Turbide • Dec. 5, 2017

Third-party E911 services expand call management tools

In UC news, organizations are deploying third-party E911 services for additional call management capabilities, while Genesys announces a chatbot integration with Amazon.

By Katherine Finnell • Nov. 30, 2017

Journey to the center of a successful VDI project plan

Not all VDI projects turn out to be winners. Stay on the good side of a VDI deployment by creating a strong plan and using a pilot for testing, with a focus on user experience.

By Kelly Stewart • Nov. 29, 2017