News
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24 Sep 2026 / AI Technologies & Platforms
Gemini 3.8 text-to-speech refines voice AI capabilities
The features Google introduced build on existing technology and provide enterprises with a hub for all their AI model capabilities.
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24 Sep 2026 / AI Technologies & Platforms
China leads dexterous hand supply for humanoids
Chinese firms supplied nearly all dexterous hands for humanoid robots in early 2026, but Western players are starting to close in.
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24 Sep 2026 / CIO Strategy
CIOs must rethink third-party risk as AI creeps into tools
AI creep is making point-in-time vendor checks less reliable. IT leaders need continuous oversight of the added AI capabilities vendors are putting in place.
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24 Sep 2026 / Data Center
AI data centers can run hot to stay cool: report
Schneider Electric reports it found room to run AI data centers at a higher temperature and lower direct on-site water use, but there are trade-offs.
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24 Sep 2026 / CIO Strategy
When AI has permission to act, who gives it authority to decide?
Giving AI permission to take an action is different from letting it decide when that action should occur. CIOs need explicit boundaries for when AI can act autonomously.
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24 Sep 2026 / AI Infrastructure
CoreWeave connects AI coding tools to infrastructure intelligence
The neocloud vendor provides AI agents with access to data from its infrastructure management platform, helping developers troubleshoot slow or underperforming AI workloads.
Technology Insights
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23 Sep 2026 / Customer Experience
A buyer's guide to personalization software products
Personalization software enables businesses to customize customer experiences. But the market is muddled with varying products, rebranding and consolidation.
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22 Sep 2026 / Customer Experience
Top 8 customer support knowledge base software platforms
Customer-facing knowledge base software is a key cog to improve customer self-service. Explore the leading platforms and how to choose the right product for your organization.
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11 Sep 2026 / AI Ethics & Governance
Key guardrails to defend against rogue AI agents
AI agents go rogue for many reasons. Businesses must establish defense mechanisms and guardrails that counter the potential damage from an agent's rogue actions.
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11 Sep 2026 / Customer Experience
10 voice of the customer tools for better CX
Compare 10 voice of the customer tools that collect feedback, analyze sentiment and help teams act on customer experience issues.