Top Stories
OpenAI o1 explained: Everything you need to know
OpenAI's o1 models, launched in September 2024, enhance reasoning in AI and excel in complex tasks, such as generating and debugging code.
14 tips for taking exams as an adult learner
Preparing for IT certification exams as an adult is a different experience. This article offers effective study habits and time management tips for an exam to help you succeed.
14 customer experience conferences to attend in 2024
A good way to stay on top of customer experience advancements and trends is to attend industry conferences.
11 ways to spot disinformation on social media
Social media disinformation is meant to be deceptive and can spread quickly. Here are some ways to spot it.
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In-Depth Guides
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What is threat detection and response (TDR)? Complete guide
Threat detection and response (TDR) is the process of recognizing potential cyberthreats and reacting to them before harm can be done to an organization.
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ESG strategy and management: A guide for businesses
ESG initiatives can help boost business success. This guide takes an in-depth look at creating and managing an ESG strategy to benefit a company and its various stakeholders.
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The ultimate guide to contact center modernization
Advanced technologies, omnichannel support, agent performance, data security and ROI are keys to modernizing contact centers, but AI integration and customer personalization dominate.
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CrowdStrike outage explained: What caused it and what’s next
A CrowdStrike update caused a massive IT outage, crashing millions of Windows systems. Critical services and business operations were disrupted, revealing tech reliance risks.
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What is patch management? Lifecycle, benefits and best practices
Patch management is the subset of systems management that involves identifying, acquiring, testing and installing patches, or code changes, that are intended to fix bugs, close security holes or add features.
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What is a cloud database? An in-depth cloud DBMS guide
A cloud database is an organized and managed collection of data in an IT system that resides on a public, private or hybrid cloud computing platform.
New & Updated Definitions
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What is an IT service catalog?
An IT service catalog is a list of information technology resources and offerings available from the IT service provider within an organization. See More.
- What is a virtual contact center?
- What is Hootsuite?
- What is passive keyless entry (PKE)?
- What is strategic innovation?
- What is a startup accelerator?
- What is continuous modeling (data center continuous modeling)?
- What is actionable intelligence?
- What is an AI accelerator?
Tech News
Former OpenAI associates fear AGI, lack of U.S. AI policy
Since the U.S. lacks an overarching AI policy, insiders worry that existing AI harms aren't being addressed and that artificial general intelligence ...
IBM adds to FinOps arsenal as cloud competition winds change
IBM broadens its multi-cloud and hybrid cloud FinOps support with its acquisition of Kubecost, as its AI infrastructure strategy diverges from ...
Explainable AI systems build trust, mitigate regulatory risk
Explainable AI will look different depending on whether a business is using a predictive, generative or agentic AI system.
Teradata ClearScape Analytics update targets ROI on AI, ML
The vendor's latest platform update adds features such as a PySpark conversion tool and AutoML aimed at helping customers improve returns on their ...