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object-relational mapping

Object-relational mapping (ORM) is a way to align programming code with database structures.See More

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Know-IT-All

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data clean room

A data clean room is a technology service that helps content platforms keep first person user data private when interacting with advertising providers.

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Essential Knowledge

How Gen Z will shape the future of customer experience

The future of customer experience is in the hands of Gen Z -- and new technologies, like generative AI and XaaS. These trends will affect consumer ...

HubSpot intros AI tools to make content creation easier

The new AI tools are aimed at marketing, sales and customer service teams that create websites and blogs. They also provide customers with a natural ...

Microsoft's new Dynamics 365 Copilot uses generative AI

Copilot accelerates routine tasks for marketing and sales teams like creating email responses and collecting customer insight data, intensifying the ...

CRM titan Salesforce is squeezed in a competitive market

CRM and CX giant Salesforce is plagued by an activist investor, slower business growth and pressure to increase profit margins with layoffs as the ...

Networking
  • unshielded twisted pair (UTP)

    Unshielded twisted pair (UTP) is a ubiquitous type of copper cabling used in telephone wiring and local area networks (LANs).

  • Multiprotocol Label Switching (MPLS)

    Multiprotocol Label Switching (MPLS) is a switching mechanism used in wide area networks (WANs).

  • computer network

    A computer network is a group of interconnected nodes or computing devices that exchange data and resources with each other.

Security
  • three-factor authentication (3FA)

    Three-factor authentication (3FA) is the use of identity-confirming credentials from three separate categories of authentication ...

  • cyber espionage

    Cyber espionage (cyberespionage) is a type of cyber attack that malicious hackers carry out against a business or government ...

  • role-based access control (RBAC)

    Role-based access control (RBAC) is a method of restricting network access based on the roles of individual users within an ...

CIO
  • knowledge-based systems (KBSes)

    Knowledge-based systems (KBSes) are computer programs that use a centralized repository of data known as a knowledge base to ...

  • Sarbanes-Oxley Act

    The Sarbanes-Oxley Act of 2002 is a federal law that established sweeping auditing and financial regulations for public companies.

  • project charter

    A project charter is a formal short document that states a project exists and provides project managers with written authority to...

HRSoftware
  • employee engagement

    Employee engagement is the emotional and professional connection an employee feels toward their organization, colleagues and work.

  • talent pool

    A talent pool is a database of job candidates who have the potential to meet an organization's immediate and long-term needs.

  • diversity, equity and inclusion (DEI)

    Diversity, equity and inclusion is a term used to describe policies and programs that promote the representation and ...

Customer Experience
  • sales development representative (SDR)

    A sales development representative (SDR) is an individual who focuses on prospecting, moving and qualifying leads through the ...

  • service level indicator

    A service level indicator (SLI) is a metric that indicates what measure of performance a customer is receiving at a given time.

  • customer data platform (CDP)

    A customer data platform (CDP) is a type of software application that provides a unified platform of customer information that ...

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