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data dictionary

A data dictionary is a collection of descriptions of the data objects or items in a data model to which programmers and others can refer.See More

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data clean room

A data clean room is a technology service that helps content platforms keep first person user data private when interacting with advertising providers.

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Essential Knowledge

Twilio delivers API-driven customer engagement platform

Twilio's new customer engagement platform merges Flex customer service and messaging with the Segment customer data platform.

Oracle pushes forward with CX tech amid layoff cycle

Rumors of the demise of Oracle marketing, CRM and customer service turn out to be unfounded, as the company forges ahead with vertical-specific CX ...

Salesforce Industries adds Automotive Cloud CRM

Salesforce releases Automotive Cloud, a customer sales, service, marketing and commerce platform for car and truck dealers, manufacturers and ...

OpenText shares customer experience cloud platform roadmap

Two years after its initial release, OpenText Experience Cloud finds its footing with integrations to enable composable experiences with content and ...

Networking
Security
  • GPS jamming

    GPS jamming is the act of using a frequency transmitting device to block or interfere with radio communications.

  • checksum

    A checksum is a value that represents the number of bits in a transmission message and is used by IT professionals to detect ...

  • security information and event management (SIEM)

    Security information and event management (SIEM) is an approach to security management that combines security information ...

CIO
  • proof of concept (POC)

    A proof of concept (POC) is an exercise in which work is focused on determining whether an idea can be turned into a reality.

  • green IT (green information technology)

    Green IT (green information technology) is the practice of creating and using environmentally sustainable computing.

  • benchmark

    A benchmark is a standard or point of reference people can use to measure something else.

HRSoftware
  • employee self-service (ESS)

    Employee self-service (ESS) is a widely used human resources technology that enables employees to perform many job-related ...

  • learning experience platform (LXP)

    A learning experience platform (LXP) is an AI-driven peer learning experience platform delivered using software as a service (...

  • talent acquisition

    Talent acquisition is the strategic process employers use to analyze their long-term talent needs in the context of business ...

Customer Experience
  • customer engagement

    Customer engagement is the means by which a company creates a relationship with its customer base to foster brand loyalty and ...

  • direct email marketing

    Direct email marketing is a format for email-based campaigns in which standalone advertisements are sent to a targeted list of ...

  • actionable insights

    Actionable insights are conclusions drawn from data that can be turned directly into an action or a response.

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