Top Stories
How AI speech recognition shows bias toward different accents
AI speech recognition systems often struggle to understand certain accents and dialects due to insufficient training data.
7 effects of social media on mental health
Social media is linked to mental health issues, such as anxiety and body image distortion. Setting limits, taking breaks and engaging in offline activities can foster healthier habits.
10 top AI jobs in 2025
Heading into 2025, companies are looking for AI expertise backed by experience. Learn about 10 of the top AI jobs, the skills they require and the industries that are driving AI adoption.
How to spot a fake review online
AI is making fake reviews harder to spot, as they become more convincing. The FTC's new rules target deceptive practices, helping consumers trust reviews before making a purchase.
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In-Depth Guides
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CrowdStrike outage explained: What caused it and what’s next
A CrowdStrike update caused a massive IT outage, crashing millions of Windows systems. Critical services and business operations were disrupted, revealing tech reliance risks.
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What is threat detection and response (TDR)? Complete guide
Threat detection and response (TDR) is the process of recognizing potential cyberthreats and reacting to them before harm can be done to an organization.
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ESG strategy and management: A guide for businesses
ESG initiatives can help boost business success. This guide takes an in-depth look at creating and managing an ESG strategy to benefit a company and its various stakeholders.
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The ultimate guide to contact center modernization
Advanced technologies, omnichannel support, agent performance, data security and ROI are keys to modernizing contact centers, but AI integration and customer personalization dominate.
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What is patch management? Lifecycle, benefits and best practices
Patch management is the subset of systems management that involves identifying, acquiring, testing and installing patches, or code changes, that are intended to fix bugs, close security holes or add features.
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What is a cloud database? An in-depth cloud DBMS guide
A cloud database is an organized and managed collection of data in an IT system that resides on a public, private or hybrid cloud computing platform.
New & Updated Definitions
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What is contact center as a service (CCaaS)?
Contact center as a service (CCaaS) is a framework that combines contact center hosting principles and cloud-based contact center infrastructure. See More.
- What is ESG (environmental, social and governance)?
- What is IPv6 (Internet Protocol version 6)?
- What is self-service business intelligence (self-service BI)?
- What is gen AI? Generative AI explained
- What is Android System WebView and should you uninstall it?
- What is cloud infrastructure?
- What is an ODM (original design manufacturer)?
- What is customer intelligence (CI) and how does it help business?
Tech News
Companies invest in climate technology to reduce emissions
Analyst firm GlobalData identified four major climate tech investments businesses are making now to reach 2030 carbon emission reduction goals.
Healthcare M&A revenue reaches $13.3 billion in Q3 2024
Healthcare M&A surged in Q3 2024, driven by portfolio realignments and health system expansion into new markets, according to Kaufman Hall.
WHO clears in vitro diagnostic mpox testing for emergency use
After declaring a global health emergency for mpox, the WHO has issued an Emergency Use Listing for an in vitro diagnostic test for early mpox ...
Google updates Search with more generative AI features
The cloud and search giant now has ads in AI Overviews and updates for consumer products, such as the ability to ask questions and use video with ...