In-Depth Guides

• CrowdStrike outage explained: What caused it and what’s next

  A CrowdStrike update caused a massive IT outage, crashing millions of Windows systems. Critical services and business operations were disrupted, revealing tech reliance risks.

• What is threat detection and response (TDR)? Complete guide

  Threat detection and response (TDR) is the process of recognizing potential cyberthreats and reacting to them before harm can be done to an organization.

• ESG strategy and management: A guide for businesses

  ESG initiatives can help boost business success. This guide takes an in-depth look at creating and managing an ESG strategy to benefit a company and its various stakeholders.

• The ultimate guide to contact center modernization

  Advanced technologies, omnichannel support, agent performance, data security and ROI are keys to modernizing contact centers, but AI integration and customer personalization dominate.

• What is patch management? Lifecycle, benefits and best practices

  Patch management is the subset of systems management that involves identifying, acquiring, testing and installing patches, or code changes, that are intended to fix bugs, close security holes or add features.

• What is a cloud database? An in-depth cloud DBMS guide

  A cloud database is an organized and managed collection of data in an IT system that resides on a public, private or hybrid cloud computing platform.