Top Stories
OpenAI o1 explained: Everything you need to know
OpenAI's o1 models, launched in September 2024, enhance reasoning in AI and excel in complex tasks, such as generating and debugging code.
14 tips for taking exams as an adult learner
Preparing for IT certification exams as an adult is a different experience. This article offers effective study habits and time management tips for an exam to help you succeed.
14 customer experience conferences to attend in 2024
A good way to stay on top of customer experience advancements and trends is to attend industry conferences.
11 ways to spot disinformation on social media
Social media disinformation is meant to be deceptive and can spread quickly. Here are some ways to spot it.
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In-Depth Guides
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What is threat detection and response (TDR)? Complete guide
Threat detection and response (TDR) is the process of recognizing potential cyberthreats and reacting to them before harm can be done to an organization.
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ESG strategy and management: A guide for businesses
ESG initiatives can help boost business success. This guide takes an in-depth look at creating and managing an ESG strategy to benefit a company and its various stakeholders.
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The ultimate guide to contact center modernization
Advanced technologies, omnichannel support, agent performance, data security and ROI are keys to modernizing contact centers, but AI integration and customer personalization dominate.
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CrowdStrike outage explained: What caused it and what’s next
A CrowdStrike update caused a massive IT outage, crashing millions of Windows systems. Critical services and business operations were disrupted, revealing tech reliance risks.
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What is patch management? Lifecycle, benefits and best practices
Patch management is the subset of systems management that involves identifying, acquiring, testing and installing patches, or code changes, that are intended to fix bugs, close security holes or add features.
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What is a cloud database? An in-depth cloud DBMS guide
A cloud database is an organized and managed collection of data in an IT system that resides on a public, private or hybrid cloud computing platform.
New & Updated Definitions
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What is Salesforce Einstein 1?
Salesforce Einstein 1 refers to an integrated set of artificial intelligence (AI) and machine learning (ML) technologies developed for the Salesforce platform. See More.
- What is Salesforce Sales Cloud?
- What is quishing (QR code phishing)?
- What is a PERT chart? And how to use it, with examples
- What is a sales pipeline?
- What is transactional marketing?
- What is a neural network?
- What is corporate performance management (CPM)?
- What is ITIL? A guide to the IT Infrastructure Library
Tech News
Platform engineers embrace secrets management tool
Pulumi's ESC, now GA, filled an automation gap in multi-cloud identity and permissions management for platform engineers well-versed in general ...
Microsoft warns of Russian election threats, disinformation
As the 2024 U.S. presidential election nears, Microsoft detailed new influence campaigns, such as fake videos aimed at discrediting Vice President ...
FBI disrupts another Chinese state-sponsored botnet
The FBI said the massive botnet, which included 260,000 connected devices, was developed and operated by a publicly traded Chinese company named ...
U.S. trails peers in healthcare quality ranking, care access
The nation's healthcare quality ranking is low for outcomes and equity, but the U.S. does excel in preventive care and patient safety.