Business strategies

Learn the best ways to manage technology resources and staff to improve productivity and achieve business goals.

consumerization of IT

The consumerization of IT refers to how software and hardware products designed for personal use migrated into the enterprise and were used for work purposes.
9 essential social media guidelines for employees

Social media posts can go viral in seconds. Some guidelines can help both employees and companies understand online expectations.
Lean Six Sigma

Lean Six Sigma is a data-driven approach to improving efficiency, customer satisfaction and profits.
change management

Change management is a systematic approach to dealing with the transition or transformation of an organization's goals, processes or technologies.
net price

The net price is the value at which a product or service is sold after all taxes and other costs are added and all discounts subtracted.
Why digital accessibility is important for remote work

With the continuing remote work trend, companies need to ensure digital accessibility for all employees, including those with disabilities.
business transformation

Business transformation is a term used to describe what happens when a company makes fundamental changes to how it operates.
business goals

A business goal is an endpoint, accomplishment or target an organization wants to achieve in the short term or long term.
business process outsourcing (BPO)

Business process outsourcing (BPO) is a business practice in which an organization contracts with an external service provider to perform an essential business function or task.
business process improvement (BPI)

Business process improvement (BPI) is a practice in which enterprise leaders analyze their business processes to identify areas where they can improve accuracy, effectiveness and efficiency and then make changes within the processes to realize these improvements.
10 cybersecurity tips for business travelers

Don't put your sensitive information at risk when you travel. Learn how to take a few extra precautions with these cybersecurity tips.
customer analytics (customer data analytics)

Customer analytics, also called customer data analytics, is the systematic examination of a company's customer information and behavior to identify, attract and retain the most profitable customers.
The 5-day workweek is coming to an end

Studies show benefits to a four-day workweek, including a better work-life balance and better work results.
10 tips to promote digital wellness in the workplace

Some tips for addressing workplace digital wellness include using time management apps, establishing digital boundaries and integrating activity into workstations.
4 reasons why businesses need to use collaboration tools

Collaboration tools enable employees to work from anywhere, opening up a pool of candidates for enterprises.
The Bigger Truth: Federal age gap and bank continuity failures

ESG senior analyst Steve Duplessie sounds off on the aging federal workforce, Zoom's potential growth and competition, and a better use for Bank of Ireland customers' money.
How to improve customer satisfaction during supply, labor crisis

Transparency, minimizing returns and collecting customer insights from call center reps are some ways businesses can improve customer satisfaction.
12 social media marketing tips to boost your business

The key to marketing is putting content where consumers spend their time -- and they spend much of their time on social media.
The death of third-party cookies: What marketers need to know

Marketers need to revisit their marketing strategies now before third-party cookies disappear forever. Here's what you need to know.
15 advantages and disadvantages of remote work

Remote work can save businesses money and reduce absenteeism. But it also comes with its disadvantages.
Step-by-step guide to the software purchasing process

This guide to software purchasing will help you create a procurement plan for the software that best meets your business need.
7 employee experience stats to reshape your EX strategy

Businesses that invest in their employees and provide exceptional EX are more successful than their counterparts that don’t.
8 Employee Experience Experts to Follow on Social Media

These eight popular workplace experts in the importance of EX regularly share their tips and guidance via podcasts and social media platforms.
Breaking Down the Cost of Cloud Computing

Using a cloud computing infrastructure can offer financial savings for companies. Here's what you need to know about cloud computing costs, and how it might affect your business.
13 of the Best Team Collaboration Tools

These 13 team collaboration tools allow your employees to successfully complete tasks such as messaging, file sharing and video conferencing, as well as managing workflows and projects.
8 Employee Experience Quotes to Inspire EX Professionals

These eight inspirational quotes and advice from employee experience business leaders and influencers come from many years of experience working in, and with, leading organizations.
How to start a diversity and inclusion program in your business

Download a step-by-step diversity and inclusion planning guide to help your company -- no matter its size -- develop and implement a successful D&I initiative.
7 Tips for Creating a Successful Sales Enablement Strategy

An effective sales enablement strategy prepares and supports sales teams, increasing productivity and revenue. Customer experience data, marketing automation and training tools can help.
6 Best Customer Experience Management Software in 2020

As targeted CX becomes more important, customer experience management software offers an increased variety of tools. Learn about some popular choices and how they can work for you.
Overcoming the challenges of managing your team remotely

With a vast majority of office employees forced to work remotely from home due to the global pandemic, managers face a new set of worker productivity issues to solve.