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Business software

Search or browse for definitions related to the procurement, implementation and management of line of business software applications that are vital to running an enterprise.

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Cloud computing

Terms related to cloud computing, including definitions about on-demand, distributed computing and words and phrases about software-as-a-service, infrastructure-as-a-service and storage-as-a-service.

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Computer science

Definitions about computer science including computing fundamentals vocabulary, protocol and standards terminology, words about microprocessors and terms used in electronics.

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Data analytics and AI

This glossary contains definitions related to customer data analytics, predictive analytics, data visualization and operational business intelligence. Some definitions explain the meaning of words used to Hadoop and other software tools used in big data analytics. Other definitions are related to the strategies that business intelligence professionals, data scientists, statisticians and data analysts use to make data-driven decisions.

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Data centers

Definitions used in data center management, including hardware, virtualization and cloud computing.

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IT management

Learn about the core elements of IT management, including operations, tech support and personal computing, as well as terms related to IT careers, certifications and project management.

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Networking

Definitions about networking including routing and switching vocabulary, telecom terminology and words about email, messaging and mobile.

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Security

This cyber security glossary explains the meaning of terms about different types of computer security threats as well as words about application security, access control, network intrusion detection, security awareness training and computer forensics.

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Software development

Definitions related to software development, including tech terms about programming and words and phrases about Scrum, Agile and waterfall methodologies.

SearchNetworking
  • virtual network functions (VNFs)

    Virtual network functions (VNFs) are virtualized tasks formerly carried out by proprietary, dedicated hardware.

  • network functions virtualization (NFV)

    Network functions virtualization (NFV) is a network architecture model designed to virtualize network services that have ...

  • overlay network

    An overlay network is a virtual or logical network that is created on top of an existing physical network.

SearchSecurity
  • X.509 certificate

    An X.509 certificate is a digital certificate that uses the widely accepted international X.509 public key infrastructure (PKI) ...

  • directory traversal

    Directory traversal is a type of HTTP exploit in which a hacker uses the software on a web server to access data in a directory ...

  • malware

    Malware, or malicious software, is any program or file that is intentionally harmful to a computer, network or server.

SearchCIO
  • data latency

    Data latency is the time it takes for data packets to be stored or retrieved. In business intelligence (BI), data latency is how ...

  • chief data officer (CDO)

    A chief data officer (CDO) in many organizations is a C-level executive whose position has evolved into a range of strategic data...

  • information technology (IT) director

    An information technology (IT) director is the person in charge of technology within an organization. IT directors manage ...

SearchHRSoftware
SearchCustomerExperience
  • implementation

    Implementation is the execution or practice of a plan, a method or any design, idea, model, specification, standard or policy for...

  • first call resolution (FCR)

    First call resolution (FCR) is when customer service agents properly address a customer's needs the first time they call.

  • customer intelligence (CI)

    Customer intelligence (CI) is the process of collecting and analyzing detailed customer data from internal and external sources ...

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